What a great company! My sister well went dry with this drought. Steve came out and evaluated her…read morewell which was over 30 years old. They came back 2 days later and she was water now after 4 weeks with no water. Honest and upfront about the cost!!

Fantastic Company. Fantastic Service…read more We were new to the Ocala area a couple of years ago. Sweetwater did the home inspection on the purchase, so when a problem arose, I gave them a call and they came out that very same day. What I thought was a problem turned out to not be that big of an issue and Steve did not charge me for the farm visit and my false alarm even though it cost him half his day. We have a couple of wells on the property and have had Steve or his son respond and have always been honest and professional. I am leaving this review today on Christmas Eve because I called Steve this morning with a problem. He not only answered the phone but after walking me through some reset procedures on the phone he said, "I really need to come to look at it". A family owned and operated company that does first class work with customer service 2nd to none. If you are from the area you probably know all this anyway, but if you are new to the area, give Steve a call. You won't be diappointed.

Mike answered straight away on a Saturday at 7pm. They provided a price and were out within 30-45…read moreminutes. They replaced and upgraded the 6.5 year old 20 gal tank that went bad with a 44 gal tank, along with the pressure switch and pressure gauge. Joe & Mike were very knowledgeable, very efficient and completed everything and gone by 8:30pm. They also educated us on how to flush the tank twice a year to have it last longer and work better. I recommend these guys and will call on them again if ever the need arises.

Our well stopped working suddenly, called Joe and Sons and they arrived within 45 minutes,…read morediagnosed the problem and had it fixed in less than an hour. Replaced both the switch and had them swap out the small 25 year old tank with a much larger one as well. Very happy with the speed and quality of their work.

Issue: Well pump not functioning Initial Diagnosis…read more(Smokey's): See detailed diagnostic and quote below Second Opinion & Actual Cause: Another company determined the issue was electrical--specifically, a faulty underground wire from the electrical panel that required replacement. Resolution: The electrical repair cost a few hundred dollars. Note: Smokey's diagnosis was inaccurate and significantly more expensive, quoting several thousand dollars for unnecessary repairs. See Smokey's diagnosis and pricing details below. Smokey's Detailed Diagnostic and Estimate Service call - $95 Paid - Visa has bad leak down Well which has caused liquid end failure and caused motor run on higher amps Estimate to pull & replace 42' 1¼" galv pipe 12/4 63' Subline splice kit & misc parts $2300 - $2500 if pump is stuck and needs Hammer truck $1500-$5000 Absolut worst case scenario if new well is needed 1 1/2hp well package is $8000 up to 100' $35 a foot after 100' Customer will call when ready for work to be done

All the staff are very courteous and professional. Excellent work and service. On time.read more

I asked ChatGPT for the best company suited to my particular problem and Johnson Bros was the…read morerecommendation. My criteria was honest, competent, and fair prices. I feared a complicated drainage diagnosis and possibly a very expensive repair. I had already worked myself into believing this might involve cameras, locating equipment, drainage plans, excavation, and who knows what else. Jeremy took one look at the situation and said, essentially, "Nope." The problem was simple, and so was the solution. He explained that the pop-up drain was doing what it was designed to do, but the excess water had found an easier path underground, which also explained a soft depression nearby (this was causing a lot of soil erosion on my neighbor's property). He then spent a great deal of time walking me through the remedy: where to dig, how deep and wide to make the area, how to use gravel and plants, and how to install deeper edging so the water would disperse properly instead of gushing toward my neighbor's property. I asked a lot of questions. Jeremy answered every one patiently, then went over the plan a second and third time because I wanted to make sure I understood. He physically mapped everything out so I could clearly understand what needed to be done. There was no attempt to sell me camera diagnostics, unnecessary cleaning, excavation, or an expensive drainage system. He charged only the $79 trip fee and nothing more. That kind of honesty is increasingly rare. Jeremy could have turned my anxiety into a padded invoice, but instead gave me a practical, inexpensive solution and made certain I understood it before he left. This is exactly the kind of company people hope they are calling. I felt so relieved that I was prompted to reciprocate his honesty by writing this review.

Their serviceman did a good job in his attempt to remove the original anode rod. It still would…read morenot release for him either. That removal was NOT going to happen. Apparently AO Smith assembler does not know what torque wrenches are for or he was being ugly and decided to make a few peoples lives miserable. Even though the problem is an AOSmith problem they say I might have to pay a small sum to get the exchange water heater. So I have to pay for delivery of the old unit back to Lowes, delivery of replacement to my home, and then pay for installation.....How's that for a 6 year warranty?

For starters, Miller And Sons came out to install a new water heater. they sent out the wrong…read morewater heater (3) times. I had a 30 gallon water heater and after the third water heater (and only when I wasn't at the house) they snuck in a 20 gallon. The water heater was supposed to be installed on a weekday as promised, but was installed on a Saturday, and then I was charged a weekend rate of $100 more. The water heater has had two heating elements installed since I purchased it, the 1st one within months of being installed and Miller and Sons refused to honor the warranty claiming I probably had hard water even though they never came out to check the unit. I tried to work it out with one of the owners Ashley who was rude, talked over top of me and refused to be reasonable in anyway. She even insisted that I never called for service. She had me call her on a private number because she was out of the office. Then she claimed I never called because they record all calls. I reminded her that she had me call her on a different number because she wasn't in her office. She then said she would never do that because all calls had to be recorded. I asked her why I would make that up when I had no hot water and needed immediate service! She said she couldn't remember because it was over a year and I had to understand that I wasn't her only customer with a problem. I had to call out a second company who informed me (after) checking the information on the water heater that I was sold a unit that is over 10 years old and not under warranty. I have tried several times to contact Miller and Sons but Ashley became hostile and continued to take no responsibility and refused to even have someone look at the unit claiming that even if I was under warranty that the service call to check the unit or any subsequent parts replacement were not part of their warranty. I begged her to simply give me what I paid for, a 30 gallon water heater...she informed me that although I ordered a 30 gallon, a 20 was installed because a new 30 gallon would not fit. I told her that the price of a 30 gallon was more than a 20 gallon and I was owed something. She said they were the same price. I looked them up...she is lying. Simply unconscionable for a business to act this way...she told me if I was unhappy I could always sue her and hung up. All I can say is...STEER clear of this business. They must have had an old water heater in their warehouse and figured I would never know the difference. My wife and I are old and on fixed incomes and when I told Ashley this she informed me that maybe I needed to get another job. I recommend anyone in need of a professional plumbing service to look around. The second company I called who told me about the bait and switch told me he always heard they were reputable, but some of their reviews say otherwise. Why did they send out 3 different water heaters if they know what they are doing? This is a terrible thing to do to old people and Miller and Sons should be ashamed of themselves.

A friend used them for a drainage issue in bathroom. They had to remove toilet and check under…read moremobile home. The toilet overflowed and sewage came up and was all over the bathroom floor. They used the bath towels to clean it up. Which had to be thrown away. And never replaced the skirting on the home. Disgusting!

We met with Wesley Nichols at our home in Stone Creek, Ocala for a residential water test as part…read moreof a property transfer. Wesley happened to be in the neighborhood and was available within 30 minutes. The testing only took a few minutes. A high level of total dissolved solids (TDS) was indicated, and Wesley identified a faulty water softener was the contributing source. We disconnected the water softener and are flushing the system to clear the elevated TDS. The whole inspection only took about 30 minutes and Wesley provided the service free-of-charge. Great job.

I contacted EcoWater of North Florida in Ocala on 08/12/25 with a service-related question. My call…read morewas directed to their service department, and I left a clear message for Mindy. As of 08/18/25, I still have not received any return call. In the past, when this service was provided by SWS under Skip, I could usually count on a same‑day or next‑day response, which made the process much smoother. Since the acquisition by EcoWater, this has not been my experience. I can't fully comment on their actual service work, from a customer service standpoint, lack of follow-up is disappointing. I cannot recommend relying on EcoWater for time-sensitive or urgent service needs. Hopefully, service issues will be addressed moving forward.

Water went out called them they was right here in 2 hrs Put new parts in so we could have water…read more They Came next day got a new tank And. We have water. Very nice ppl. Would recommend them highly and thank you

Heart plumbing is a great partner for trades. Standup guy who truly does put his heart into his…read moreinstalls. Our experience of him is very positive. Thanks, Tyler - The Guardian Gas Solutions team and family

Tyler was awesome... first time we had him out was to inquire about putting in a water filter, 2…read moredays later it was installed and very affordable. We recently had him out again to fix a leaky shower. After pulling it apart he knew right away that we had a knock off Moen water valve. He took time to show me what the problem was and explained why putting in a Moen filter is just a wast of time. He had to cut the wall in order to put a new valve in and found out that the hot and cold pipes are switched. When he left, my shower and the hole in wall was so clean, I knew he did an impeccable job! He was a pleasure to talk to and very knowledgeable and not only in the plumbing profession.