The WORST customer service I've ever had. I wasted over an hour on the phone speaking with 3 different "agents" only to get nowhere. Second agent actually told me that everything the first agent said was incorrect and she'll have to write up a report for him. Third agent told me that the second agent was incorrect. Third agent gave me a different department's phone number to call to speak to a 4th agent and now it's past closing time. They also speak at the speed of a snail. I just need things fixed, I don't want to be asked how my day was 2+ times in one call...with the same agent. And how come one agent could transfer calls and another agent couldn't? Almost feels like Duke purposefully wastes the customer's time so that we'll give up and just pay the bill. read more

assistance This month, we had to pay about $350 when our average monthly bill is about $165 all because they are charging us extra to pay for those getting financial assistance in getting their bills paid. We are also in need of financial assistance, but we're not going to take advantage of the government like most currently are. If only there was a better electric company, but the government of course owns Duke Energy, so majority of us paying our bills on time get screwed either way. It's ridiculous to be honest. Nothing but crooks. Duke Energy is a horrible company to be working with. They take advantage of people all the time. They're the reasons why the dams in WNC were released during Hurricane Helene. All because of land grabbing. Crooks for sure. read more

My power went out at 4am this morning. I called, I am not fond of any automated system but it did direct me to a real person. The first person I talked to listened and then sent me to another who would know what kind of help to send. The dispatch guy I spoke with was knowledgeable, friendly, professional, and by 6am a truck was in front of my house. I answered the questions asked by their employee and volunteered some history of power problems before Duke was our power company and what he said it sounded like and what would happen when they got here was exactly what happened. It was 6am on a Saturday, their gadget gives me full power to the house until they can come out and replace the main cable from the street to my house. The man who came to see what the problem was was professional, and obviously knew what he was doing. I have NO problems with Duke energy. read more

"This is by far the worst electric company I've ever dealt with. The monthly bills are insanely high--around $350--even though I barely use any energy. I live in a small studio, I'm only there at night, and I don't even have appliances that consume much power. On top of that, they tack on extra municipal fees of $30 and another $5 in administrative charges. Customer service is awful. They don't provide solutions or clear explanations; they just transfer you from one department to another. I wouldn't recommend this company--not even if they paid me. read more

Shut my electric off without any notice over a 15.00 discrepancy. Then charges a 600.00 deposit when I have lived here for 13 years without a problem. They refuse to let you speak to anyone higher. DISGUSTING COMPANY. read more

duke energy price gouges energy and our government allows them to increase our rates. $385 for gas and $215 for electricity. Duke energy owns piedmont natural gas so they have a monopoly over energy. read more

Is anyone else extremely disappointed that our state and local reps allowed Duke Energy to raise our rates? To be clear, this is a monopoly that they allowed to raise rates in a community that is already humble and modest. I bet that regardless of political affiliation, this resonates with many of you. I think it's time that we speak up and be there for each other to share our discontent to both our local and state reps but also to the Duke Monopoly. I have contacted almost every local and state rep and have also sent this same message to Duke Energy. Next week, during business days and hours, I will be following up on my many emails and voicemails to get these weak leaders on the phone and see what sort of back bone they have. I highly encourage all to do the same. United we stand, divided we fall. read more

I had made a payment of $300.00 electronically, which they were unable to find. After two weeks I was told by them to have my bank cancel the payment and resubmit, which I did. A week later they found the original payment information and applied it to my account but of course by then the funds had been returned. They then charged me a return fee of $30 and they refuse to refund it even though it was their fault. read more

I set up a payment arrangement on 2/6 to make a payment on 2/15 the confirmation went through. Which is the picture below. Duke Energy turned off my lights on 2/14 and charged me a reconnect fee of 13 dollars. This company is a total scam and there is nothing Floridians can do about it. You call the commissions office and they won't help. They rob us in the summer months saying our bills are $500 I live in 1400 aft. My intention is to move out of Florida read more

Duke Energy - The customer service rep tried to say the payment arrangement was the 13 when I made it for the 15th - Electricity Suppliers Near Me - Oviedo, Florida

what a joke!! Duke energy came to my house to look at the powerline going through the trees and said it's not their problem. It's my problem. they want me to climb up with a pole saw with a power wire running through the trees to trim.. oh I'm sorry they said they would come out and disconnect the wire while I did the work probably wouldn't have no power for a week Duke energy is a joke, I wish there was a alternative power company to use.. read more

I have the Duke Energy home protection plan and lightning knocked out my 70" TV and an overhead light fixture, both of which are supposedly covered by my protection plan. The strike was so severe it blew concrete blocks out of the side of my chimney and tripped 2/3 of my home circuit breakers. Duke Energy sent out an electrician who confirmed the light fixture and tv were not working but said he was not qualified to determine if lightning was the cause. When I contacted Duke Energy again they said I had to take my TV to a repair service to determine the cause of the failure. The closest service to me is a Best Buy 50 miles away and they charge $125 to do that diagnostic. In all, I paid $650 to replace and install the new TV and $150 to replace and install my light fixture, without any assistance from Duke Energy. This coverage by Duke Energy is not worth the monthly payments I have been making for years and I strongly advise against signing up for it. read more

The woman I spoke to spoke to me as though my ancestors had wronged her people and so she was going to exert dominance in the conversation. The service they provided had unnecessary extra steps in it, I got transferred several times and had to give my contact information to several people, including a robot. My Social Security number was taken and a soft credit check was completed without my knowledge then I was transferred to a third-party without being told they were a third-party and they also took my contact information before trying to sell me something. Before I was transferred, I asked for clarity about who I was being transferred to and the customer service rep was purposefully vague and then after I was transferred, I asked why I was transferred and they were vague again. read more

My meter was mixed up with a neighbor in a townhome community for 3 years and they refuse to refund me the entire amount owed!! It's well over 4,000$!! The lady Deb in the executive offices had no problem telling me I'll be getting screwed out of all my money. I think within 30 seconds of our conversation she told me that. She offered her lamest apology. I have a daughter with non verbal autism and it was a struggle for me this entire time with bills over 300$ and no clue why!! I was the one who eventually figured it out, not DUKE! All they know is they let them become a monopoly in Florida and they love screwing Floridians out of their money. Please check your bills closely and meter numbers. Duke doesn't give a crap! Trust me on that!! Dirty rotten no good people if you could call them that.... read more

Politics: Everything financial is political. Especially big industry wheeling & dealing. So, lets distract the populace w/silly notions like race, gender, celebrity scandals so they don't pay attention to what's really going on. Outages: Duke Energy stated our power would be restored by 11am on 3/22/21. It's now 1pm & no elec. Weather: The air is clear w/a slight chill. The skies are beautiful & there are no storms here in southwest Orlando. Our power has been out since 7am. So far 6 hrs. I cannot do my Ph.d hm work. Billing: However, strange as it may seem, this will not be reflected in our energy use for the mo.. It never is! During hurricane season we lost power for a few days & of course we didn't expect restoration teams to be out until the storm had safely passed As usual, this outage was not reflected in our energy usage & mo. cost. Meter Rolling During Outage: Amazing! Our mo. bill was actually more with no power for days. Questions: How is it possible to have a higher elec. bill post outage? Why is the meter still running during a full outage? Just a few observations abt "big energy" FL Nuclear Power: Since we have 2 active nuclear power plants, why are energy costs cont. to rise. This deadly source was suppose to revolutionize energy costs while simultaneously polluting the planet with nuclear waste & cancer. Where are these delightful sources? Homestead, Jensen Beach, & Crystal River. Two are near the most hurricane prone area in the nation--FL--Ft. Pierce/Miami/the Keys. One is on FLs west coast in a protected wildlife sanctuary--Crystal River/Tampa/Gulf of Mexico. Owners: Duke, FPL, Westinghouse, Shaw Group Who Really Paid: We did! Commissioned or decommissioned. We're still paying...customers taxpayers...$Trillions of taxpayer money & customer charges. For example, at my old address, a power co. charged $5/mo. to read the meter. Instead, they did est billing. So, I called & said why are you charging me for something I am not getting. The rep stated, "Lady it's only $5!" Why did she say that? Time to educate. $5.00 × 1,000,000 customers = $5,000,000.00 x 12 mo. = $60,000,000.00 per yr x 5 yrs = $300,000,000.00 for service s not rendered. Wish I cd get paid w/o leaving my house. I accept just the annual pay out. $5M. read more

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Duke has the power grid that was top tier in 1948, the same grid used today. They make billions every year and spend little as possible on upgrades . This is why the power goes out once a month and is the reason our whole town has been without power now going on 7 days and nights. Think twice on buying a house that Duke Energy supplies your power. read more

I have been having power issues for many years now and Duke refuses to address it. I've had multiple linemen tell me that the main issue is the mile or so of trees on my street growing through and touching their lines. After I had one of these branches fall and almost bring a sparking line down on me, I requested they perform tree service on their right of way. After 10 days they came by and lazily refused to do any work. The frequent power brown outs caused by these trees have ruined an Xbox, three cable boxes, two modems, and my AC. Duke doesn't care. read more

My complaint is on the repair program plans that they offer. I have three of them but the one I am writing about is the sewer repair line. I had an issue with sewer backing up in my shower and I had to call a plumber because it was on a Sunday afternoon. After I paid for the repairs because I had to repair the problem immediately so I thought I could get some money back on the repair work that was done on my sewer line. The Duke Energy representative said I did not use their contractor so no they could not give me any money toward the repair. So I asked if someone could have came out on a Sunday to fix my emergency situation and they said no it would have been two days later. I would imagine these plans are helpful if you don't have an emergency but if you do they are not helpful at all. I decided to cancel the sewer and water repair line programs because I don't know when something will fail and it looks like I would need to know that before these programs will be a benefit for me. read more

I can't say it enough. Get this company out of Florida. Please Florida, get us another company. Why do we have to put up with this stupidity???? The worst company to have to deal with. From billing, customer, service, internet computer issues always down, I have written two reviews since being on hold to get to someone and this is constant. God, I despise this company. Get your crap together and quit just robbing us Duke! read more

I live in Florida and we have a hard time finding good service. I elected to use Duke Energy home protection plane. I've never been so pleased with a company's Benefits. Duke send only the best highly qualified companies to service you home . Don't miss out on Duke's add benefits at a great monthly fee. Order to day you will not regret it. read more

Trash company. Power goes out at least once a month for no apparent reason. Customer service is clueless and soundsl like they are just reading answers from a paper, sometimes having nothing to do with my question. Really the worst power company I have ever dealt with. unfortunately we don't get a choice. read more

I am going to give Duke 5 stars. I live in a rural area. In Florida, ,we have never had an issue with them. As a matter of fact, we went through Hurricane Ian with 80 - 90 mph winds. Never lost power. I was amazed. Been living in Florida for 65 years. A+. Be happy electricity is regulated. If the oil companies were in charge we would be paying double and there is nothing that we could do about it. GREED!!!!! read more

They are robbing us blind, how does your bill jump so high when no one is home during the day, we are using less then the summer time, yet our bill is even higher in the fall and the temps are cooling down, can't wait to move out of this stupid state. read more

This is absolutely the worst power company I have dealt with. We have tried multiple times to get someone to come out and repair a bad junction box. When we just called again today because someone failed to show up for the last 2 appointments, they said they have nothing in the system for the issue that we are having. Then said they won't check in with the office, because we are a business, because they have guns pulled on them all the time. We are a resort there is NO excuse for them not repairing what is broken. I have guests without full power because of this issue and it is not something our electrician can fix because of the junction box belonging to Duke. If you can avoid doing business with this company I highly recommend to NEVER use them, because they are the absolute worst electric company I have ever worked with and I have lived all over the nation. read more

The absolute worst - I would give 0 stars if I could. Their customer service is horrendous and they are thieves. They charge your account and when you call for an explanation of charges, the employees are incredibly condescending and speak to you as if you don't understand. Today, an employee literally said to me, "Ma'am, do you not understand budget billing?" If you have the option to use a different provider by all means do it. Run away from Duke read more

I had an electrician come to check into two problems. He said that our voltage was low, that there was a voltage drop from the transformer to our house that made our appliances and such work too hard. He gave us the voltage numbers, suggested we call Duke, and left with 130 large from our checking account. We called Duke. They came quickly, I will give them that. The guy tested the voltage and came up with the same numbers as the electrician. But he said they were within the acceptable range. I asked a further question or three, but he kept repeating the same two sentences. I guess they are trained to avoid upgrading electrical systems by hiding behind those phrases. Good thing they have a monopoly! read more

Atrocious customer service and AR department. Although my payments are sent early because of their payment applications problems, their Accounts Receivable department doesn't seem to be able to properly apply those on time payments. As a result, Duke bombards you with email, phone messages, and snail mail threatening to disconnect your service if you don't pay your bill. Even though I've provided them with proof of payment from my bank, they refuse to take responsibility for their errors or apologize. The only thing they say is "don't worry - I'm sure if you paid the bill it will be applied." Complete waste of time, effort and resources (both mine and theirs) because their systems apparently don't work properly. In addition, their website doesn't always work, and after contacting their customer service department, being placed on hold a 2nd time with no explanation, being disconnected by Duke (at least they called me back 10-15 minutes later, although the call appeared as "Spam" on my caller ID), they indicated that they would need to "put in a ticket" as they couldn't resolve the issue themselves - and it would require some unknown amount of time to resolve. I wish there was an alternative - I would certainly switch companies! read more

Duke energy customer service is so inferior it's beyond frustrating. We all know electricity is overpriced, so I invested in solar. Somehow Duke energy still cause me pain. The solar department is not very knowledgeable and as a result you feel things aren't being ran right when you still get a nil saying you "used" their overpriced energy. The rebate program department takes weeks upon weeks to get back to you about the smallest thing, thus making the process extremely long. It's just sad you don't have on choice on things like this. Which is why they will never try to improve. read more

Received great, prompt and friendly service as soon as our power went out. The experienced Duke tech also smelled a gas leak, alerted Teco Gas and they worked together to restore our electricity and fix the leak. Our power was turned on the exact moment Duke advised it would be on. Thank you, Duke Energy Team! read more

been paying for home wiring repair for 10 years and for the most part. Been very happy but talk to representative today who was not very understanding or patient read more

How about that, another power bump, june 02,2022 12:35pm, compliments of Duke Energy Electric company.

Our area was barely touched by the hurricane, no damage around. Fixed all our neighbors within 24 hours, going on 72 hours with no power at all. They claimed it was fixed, sent out a text.. except it wasn't. So now it had to be resubmitted for repair, and 24 hours later it's not even past dispatched. There has been no communication from them at all regarding this except "please be patient". I understand they had a lot of outages, it was a very serious storm. But to fix all others in an area, and ignore 100+ houses and 3 days later not even have an ESTIMATED time we MIGHT get power is absurd. By far the worst energy company I've ever had to deal with. read more

There is a tree on the power line in our backyard. We have been calling Duke for two day. They don't plan to send a crew for two more days. FPL would have responded immediately! read more

Duke energy allowed someone to fraudulently open a power account in my name not once but twice with nothing but my name and stolen social security number. They did not do any other form of identity verification. I have opened many utilities and every one required proof of residence and at least a drivers license. With all the know digital security breaches all over the country in the last few years with social security numbers exposed, not requiring identity verification other than a social security number is negligence and makes them party to fraud. I contacted the company several times and they refuse to help or even give me all the info they have on the account. Apparently they believe it's me enough to send me to collections and ruin my credit but not enough to help me undo the damage they willfully allowed in my name. I made an official BBB complaint and will by filing a law suit. I encourage anyone else in a similar situation to do the same. 0 stars should be an option these people are criminals. read more

If they service the area you are looking to move into, look elsewhere. They have the highest rates in Florida. When there are long outages (i.e. a week), they provide little information on status. Their disconnect process doesn't work until someone starts service at the same address. They will bill you for the electricity that the landlord uses in the meantime. I filed an order online and called, but they claim to have no record of it. Calling, now there is another joke. You have to search for their customer service number as it is not on the website. Wow, I thought Florida Power was bad back in the day. Give me TICO or FPL any day. read more

Do not get their home protection programs, they never answer phone leave u on hold. Just to see hold long I finally hung up afterb45 min. I call Duke direct all they do is transfer. Don't bother paying extra for service u can't get an appointment with!!! read more

Don't waste your money in Duke's home wiring repair essential. They do not respond to a claim for the service for which I pay for, called many times and they have told me that some electric company was going to call me but never happened. read more

Zero stars!!! Duke Energy is a joke in Orange County, Fl. Over priced to the point of robbery.... horrible customer service results.... and poor response time for issues, just to name a few. And now we are told there is NO more TIME OF DAY rate. It costs me almost $10 an hour to do my laundry or run the dish washer. Air conditioning, Christmas lights and any other extras make you think twice or three times. Being a full fledged Monopoly gives them the right to do and charge whatever they want. We have live in our home for almost 11 years and power has gone up and up and up. We are now considering selling our home and moving to get relief from its soaring rates! God forbid if your life depends on it. Our last bill was for over $550 dollars!!! And we thought we were ok, because we watched our power and used "time of day." God help Duke Energy Users!!! read more

Had the worst customer service experience with a man named Orlando (or so he says). I have never been treated so horribly by a company in my entire life. He was rude, condescending, demeaning, argumentative, and hung up on me. Duke Energy is the worst company. Awful customer service. I have been with them for 17 years and they could care less. Apparently new policies have been put into place that were not disclosed to me and now I have to pay for it. Unreal. If you have a choice, DO NOT choose Duke Energy for electric service. Go elsewhere. read more

Really. You people charge me a convenience fee to pay the f bill by credit card. this is how you end up going out of business.....people will have choices soon and it wont be you read more

I called over the weekend for loss of power to a room in my home. I have and pay for the Home Wire Service every month. I asked for service help and was promised a call on Monday. No such call. Called Tuesday and again promised a call. Again no call. Called this morning and was told we are backed up. Really? You are going to send a Duke Energy worker out to fix it? I know you contract the work out to local electrical companies. Named one for him to call. Still waiting, have to wait now until tomorrow! Extremely poor customer service and not honoring a contract to provide a service that your customer pays for monthly! read more