I had another outstanding experience at Universal Mitsubishi thanks to Paul Tokatlyan and his coworker, Armen Yagubyan. These two consistently deliver top-tier customer service and truly go above and beyond for their customers. Despite having a full schedule, they still found a way to squeeze me in and take care of a tire sensor issue on my SUV. They were quick, professional, and made the entire process stress-free. It's rare to find a team that treats you with this level of care and urgency, and I appreciate how much pride they take in their work. Every visit here has been smooth, efficient, and handled with genuine hospitality. Highly recommend Universal Mitsubishi -- especially Paul and Armen -- for anyone looking for quality service and people who actually care about your vehicle and your time! read more

Juan Delaluz helped me find and get a car. Thank you Juan for providing me with great service and explaining everything to me. They gave me a great deal on a car. ------------- Update on 3/21/2026 Juan Delaluz was the sales man helping me find a car, but unfortunately he was out of the office for a few days. So his supervisor was supposed to help me, but he didn't. This review is regarding Juan's supervisor. Juan was awesome read more

I will start by saying we did not buy a car here so if you want to buy a used car here please take this for what it is, a review on our experience from the beginning. Let's start off with the phone call to the place, we inquired about a 2025 Nissan Kicks via Edmund.com and got an email from Tiki, we called them and I asked to speak to Tiki and mistakenly said "he" over the phone. I was met with "Tiki is a she!" Rather than saying something more professional like "I am happy to connect you over to her voicemail." Tiki was not available so I left a voicemail and made our way over there because we would have made it to the dealership at the same time she came to work. As soon as we walked into the dealership the car salesman's was talking about our Tesla and how we have kept it up along with comments like "I sent this car to my wife to look at but she hates black." It felt very off putting. Anyhow the car rolled up with dirt and a scratch on the side, no worries it was used. Things in the car felt off because there was no talk about the car expected what we saw which was the apple play and the gas mileage. There was over 1000 miles added to the vehicle from the advertised ad on the website. As soon as we walked out of the car the salesman's called me "Ms. New York" because of my sweater and said it in a very condescending way. He continued to call me by that name. When we sat down he let us know that there was a $3000 charge on the car and when we asked for what he said he would get the manager to explain. The manager came over with cost break down but started off saying the car was priced "way below Kelley Blue Book!" Then proceed to let us know about the "packages" they "offered." My husband and I looked at each other because the car was already at the top of our budget, we said "we respectfully decline those packages and we would like to just buy the car." At which point we were greeted with "those packages are non negotiable and we don't have a deal" from the manager. I pushed back with we still wanted the car and he would not sell it to us without the packages. If you want to get a car here California does say you have the right to not get the packages. Their bottom line is not your problem, they can not sell a car for the money they want so they price it to a point to get you in and then tell you that these packages come with the car, PERIOD! You have been warned and again maybe because I am a women and didn't let them strong hold me into anything. We walked out and went to another dealership to buy the SAME CAR somewhere else with a completely different experience. read more

Paul and crew have taken care of my vehicles for many years. I'm grateful for the friendly service. Paul and Armin are honest, helpful, and reliable. They explain things and answer my questions. I moved further away and tried a mechanic near me. The other mechanic said I needed several expensive repairs. Didn't feel right. I made the drive out to Sherman Oaks, Paul and team did a thorough inspection. The repairs were not needed! It's worth the drive, I can't stay away from Universal Mitsubishi. Thank you for the excellent service and helping me keep my vehicles running smoothly and in top shape! I'm a customer for life!!! read more

Came here to check out a car we'd been eyeing. This is a typical dreaded dealership experience with a sales manager who is very shady and seems to be inflating TTL final costs to back you into extra payment. The car we wanted to see was obnoxiously dirty, as if it had just been traded in, even though it had been at the dealer for many months. They don't honor online prices and say their "$4k add-ons" are mandatory, which everyone knows they are not. So any listed price is starting at a higher unknown price. We still tried to work with them on another option after visiting and they could never give an out the door price. Don't go here. Go to Redondo Mitsubishi, they're way better and actually transparent. The only reason this gets 2 stars instead of 1 is Zak, who was very sweet, albeit unfortunately, has his hands tied bc of their sales manager. read more

Car salesman are so predictable it's hilarious. My wife test drove their used yellow rubicon. We had Saul and Andy help us and a Carlos was told we definitely had interest but wanted to test drive another rubicon. The next day we called left several messages letting them know if we could come up with a price line to agree on. Not one call to let us know someone else was interested and planning to purchase it. Our concern was all the badges on the jeep 10 to be precise. It was driven hard through 4 x 4 terrain. Our concern was getting it looked at by jeep dealership. They decided probably don't want to waste time and sell to someone that wasn't going to check anything. Terrible customer service from everyone who was involved knowing our interest. read more

Awesome experience and can't speak highly enough of Paul, the Service Manager, and his mechanics. We have a beautiful 2003 burgandy Eclipse Convertable Spyder GTS with 69,000 miles. A pristine, show worthy car. We are original owners. We took it originally to a local, supposedly reputable independent repair place in Thousand Oaks, CA where we live. Ran fine, but needed to receive a new timing belt for prevention. Wrong decision. They installed the timing belt incorrectly and jeopardized the entire engine! Almost destroyed the car. We went ahead and found Universal Mitsubishi in Van Nuys. Paul answered the phone and the level of service incredible. We had it towed that morning all the way from Thousand Oaks on a Friday to Van Nuys. Thank God we did! Paul called us back the minute it arrived, had his mechanics take a look at it. Ran some tests. The timing belt installed wrong and possibly, just us driving it 10 miles home, could have created major damage to the engine. Won't know, until they get in it and pull it apart. Bottom line, Paul was Amazing keeping us informed, and we had the car back on Monday. Fully repaired. He informed us that they were able to use the same timing belt, removed and installed correctly and that we were lucky, no further damage. The price was very reasonable. We drove 40 minutes to pick up the car and met Paul. We trusted Paul from the minute he picked up the phone when we first called. When we arrived, we saw all the placards of all the years of top awards that he has earned at this same Dealership. He started the same year as our car, 2003!! No doubt about it, we're driving all the way back for all future servicing. Thanks Paul and Team! So sorry I had to say no to selling the car to your dealership! It's our baby! read more

Universal Mitsubishi - 2003 Mitsubushi Eclipse GTS Spyder convertable - Car Dealers Near Me - Van Nuys, California

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The staff are very friendly and respectful, they provide great services. Highly recommended.

Promises Made, Trust Broken I rarely leave reviews, but this experience warrants it. I purchased a used vehicle from this dealership for over $24,000, and it had significant issues immediately upon leaving the lot. The car became unusable and had to be returned almost right away. What's been most concerning is not just the condition of the vehicle, but how the situation has been handled. After more than a week, there has been no clear diagnosis, no defined repair plan, and no reliable timeline provided. Communication has been minimal and only occurs when I follow up. At this point, I have little confidence in the vehicle or in the dealership's ability to resolve the issue appropriately. For a purchase at this price point, I expected a functional vehicle and a far higher level of accountability. Based on my experience, I would strongly advise anyone considering buying a used car here to proceed with extreme caution. read more

Awesome dealer. Saul was very helpful to make a decision to buy an used car. He explained in detail about finance process and car features.

BUYER BEWARE! We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the California Attorney General's Office, BBB and the DMV. If you have experienced similar business practices with this dealership, I strongly encourage you to report it as well so this behavior does not continue. Businesses like this should not be allowed to do business. They have an F rating with the BBB. Issue #1 - Defective Tire & Broken Promise of Reimbursement At delivery, the tire pressure monitoring system showed one tire was low. We immediately raised concern that the tire could be leaking. Bobby, the sales representative, assured us it was not leaking and stated that if the tire turned out to be defective, we should replace it and submit the receipt for reimbursement. The tire continued losing air and ultimately had to be replaced (could not be patched due to the location of the leak). We submitted documentation and requested reimbursement on 12/30/25. On 01/01/26, Bobby called and offered to reimburse only half the cost -- something that was never discussed or agreed to at the time of purchase. The agreement was for full reimbursement if the tire was defective. He said he would speak with the general manager. We followed up again on January 15. Issue #2 - Incomplete Key Fob & Missing Emergency Key The vehicle was delivered with only one after market key fob, and that fob is incomplete -- it does not contain the manual emergency key that is designed to be housed inside it. I emailed on 01/18/26 and provided photographs documenting the missing key. I never received a response. The fact that we were given only one incomplete key fob makes this even more problematic. Management Escalation & No Resolution On 01/22/26, I escalated both issues to Sales Manager Carlos De La Luz. He acknowledged the matter and stated he needed time to assess and hoped to reach an amicable resolution. We spoke by phone on January 23, and he said he would look into both the tire reimbursement and creating a proper key. After receiving no update, I followed up in writing again on January 29 requesting a status update and timeline. There has been no response since. read more

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Do not trust this dealership. They cover up damages and falsify information about their vehicles. the cars have hidden histories and undisclosed damage and parts swapped from other model vehicles This kind of dishonest behavior is not only unethical but also deceptive to customers who believe they're buying a safe, reliable car. Save yourself the stress and financial loss -- stay far away from this dealer and always double-check vehicle history with independent inspections and reports. If anyone else has had issue , message me . read more

Beware of this dealership, the reviews others have posted about "etching" and over charging is actuate, and Tiki will definitely have a hidden agenda and Carlos will basically tell you buyer beware, my car was in the shop since day 3 of me having it. On a side note my review has nothing to do with the service sept as they were so very helpful, but JC was not forthcoming coming and the staff definitly sold and unsafe car with electrical issues. Beware read more

Universal Mitsubishi - down to the 1 key, no floor mats unlawful "beware of JC telling you "it is California law" it is not. - Car Dealers Near Me - Van Nuys, California

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Shady. Watch out for Carlos. He sold us a car that does not have clean title. The bank still own it. Also he will discourage you to take the 48 hour cancellation policy. . Once he get your money he will not return it. He sold me a car for 7,000. And 1 week later he only wanted to give me 2,000 for the same car. Don't trust them. read more

I took my car to this shop during the warranty period, I was told that the condenser was the problem. I don't know if it was really changed. After the warranty period was over I took back the car again for the same problem leaking condenser. They changed it and also the low charging hose. However, almost every month I have to bring it back to the same dealership shop for the same leaking problem. It took more than one year for the same problem which they could not fix it, so I decided to not come back anymore because I already spent more 2K and the shop manager was telling me they will fix it for $3,800. To make the story short, I fixed it by myself, and it's working without leak. February 12, 2026 I changed the engine oil and I noticed they didn't put back the splash shield and I emailed the shop manager, and he was telling me their technicians are well-trained and never miss any parts, which they did. I'm not recommending this shop! read more

Here I am again with Tiki at Universal Mitsubishi driving away in another fine automobile! Tiki and the team make car shopping stress and hassle free...and fun! The cars get better and better each year and 2025 is no exception. The panoramic sunroof and Bose speakers on my PHEV are only a few great features of many. Go see Tiki! You'll love your car buying experience at Universal Mitsubishi. read more

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Note: All the listed prices on this company's website are intentionally listed as lower than they actually are to trick potential buyers to come in for a deal that doesn't exist. What really happens is that the price you see will go up at least $2000 when it's time to sign the papers for the vehicle because they will automatically include dealer add-ons like Etch and Mobile Clear Shield. Even if you tell them that you don't want them, they will lie and say they're mandatory. However, they are not mandatory and they will only argue if you say you don't want them. Do not go here unless you want to get hit with an up-sale. read more

I have worked with alot of Dealerships! This one by far is the best, i always get the best service, whether its just a simple oil change or im getting body work and new drivetrain system installed. The service manager Paul has always taken care of me anytime I need anything. He's very accessible. He always answers his phone and when he's not, he calls back very quickly, always tries to get me the best prices with the best service possible whatsoever, on top of that the vehicles are very good and the maintenance done on them is excellent. Have never had any issues except for obviously wear and tear and any other accidents I may have had. If you have a Mitsubishi, I would highly recommend you get your vehicle. Serviced here! read more

Universal Mitsubishi - Entrance - Car Dealers Near Me - Van Nuys, California

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The sales manager and the assistant sales manager both were so rushing and uneducated on the process. Very indecisive and lying. 0/10. Don't go here. Was planning on maybe buying a car but they're both rude and don't deserve my $. read more

I have attached a screenshot of the Instagram advertisement of job is your credit. All of the information of repo, no or bad credit, negative equity, and $1 down is not accurate and false advertising and their gimmick to get you in. I was there last night and they sniffed at my partner and I. So I don't recommend this place. Couple of nice salesman but not salesman Bobby. read more

Universal Mitsubishi - The advertisement of Universal Mitsubishi was advertising on social media about their job is your credit. - Car Dealers Near Me - Van Nuys, California

Paul was very professional and courteous when I had to take my 23 Outlander PHEV for a complaint regarding a squeaking noise upon reversing. The team quickly diagnosed the cause and serviced it within the estimated time of completion. The location of this service center is further than another one that is closer to me but I am impressed with the service, quality, and efficiency of the work done in my car and will be taking it to Paul in the future. read more

If your looking for a car 1-Go here 2- Ask for Bobby 3- Get your car. Great buying experience. Hope this helps someone read more

Universal Mitsubishi - White interior - Car Dealers Near Me - Van Nuys, California

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This place felt like a movie scene dealership. As we pulled in, 2 salesmen waited outside of our car. My husband happened to be driving so they thought he was in the market and completely ignored me until after we test drove a car and I handed over my ID for the paperwork. They never even asked my name before that! Once inside, they began the normal questions but included what we pay for rent. Since we were going to pay cash, and they hadn't even given us an offer yet, I questioned the salesman why he needed that info and he immediately escalated it to "I'll get my manager then." After that, there was no way I was buying that car. Oh. And there is a $2000 fee on top of the price which they claim all dealers have- not true at all. read more

Paul is the definition of above and beyond in the car repair business. Last year I had my wife's car eaten up by rats, luckily we had the necessary insurance coverage and Paul helped us in every step of the works between me and the insurance company as well as .among sure keeping me updated during the repair timeline. I got my car all fixed up. Today I went for an oil change and again wonderful experience. Strongly suggesting this Mitsubishi Dealer's repair services and Paul. read more

These guys are amazing. After dealing with high end dealers for the better part of 20 years I was a little nervous going in. But they were extremely professional, friendly and went out of their way to help me out of a tough situation. I highly recommend! read more

The Manager that I dealt with promised to remove add on prices from car I wanted. He also promised an additional discount on the same vehicle. I told him I was going to return on my next day off and he said no problem. I returned, dealt with a great salesman and when I told the manager about his promised discounts he denied it. He said "the car already has a discount and there is no more wiggle room". Oh well, I will definitely go somewhere else to buy the Mitsubishi I want. read more

I recently purchased a car and handled the financing through Tiki, and I couldn't be more pleased with the entire experience. From the moment I sent an inquiry, she contacted me right away, she was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle for my needs and budget. What really stood out was how smoothly Tiki handled the financing process. She explained all the terms clearly, answered every question with patience, and made sure I felt comfortable before moving forward. There was no pressure, just honest advice and excellent customer service. Thanks to Tiki I drove away in a car I love and with a payment plan that works for me. I highly recommend working with her if you're in the market for a vehicle--this was hands down the best car buying experience I've had. Thank you beautiful Tiki! read more

Was told I had an appointment to test drive a used car. Drove an hour and a half to get to the dealer only to be told they sold it the night before. No call saying that it was sold. Called and left messages on my way in, but didn't get back to me. Not good customer service! read more

I would recommend Universal Mitsubishi. The General Sales Manager Carlos De La Luz is a helpful and understanding man, he helped us with our lease return. There was a misunderstanding with us returning our lease and Carlos helped us and accepted our return, even though he did not have to. We really appreciate the service Carlos De La Luz gave us. He went above and beyond for us. Thank you for all of your help! read more

BEWARE OF THE STEREOTYPICAL SHIFTY USED CAR SALESMAN / LOT at Universal Mitsubishi! Honesty and transparency would be an improvement. Traded in my car for a used car only to discover electrical issues. Check your car for damage and non-working parts; maybe the salesmen don't make it their business to know these things and wouldn't divulge them if they did. Was told that there would be a "check in my hand out the door" for the remaining value of my old car. Deceptive lies. BTW, Universal Mitsubishi is located in Sherman Oaks, not adjacent Universal City. read more

Purchased an Outlander PHEV here this weekend. The process was great from start to finish. I spent an extensive amount of time texting with Tiki and team prior to coming in. Eddie helped us once we arrived and the whole experience was very positive. All good energy and no push for anything outside of what I was asking for. Would definitely recommend! read more

Reached out numerous times on a used vehicle . Listing was taken down due to issues with obtaining a new key. We were reassured we would be given "a good deal" all we were given was the run around and told they would let us know when it was available. Reached out the 4th time and was told the car sold. Poor communication. False pretenses and dishonest. Dealt with Saul and the manager. Tiki also had poor communication, and only reached out after we called the dealer to request information. Effective communication is all we asked for . read more

Horrible sales manager by the name of Carlos. Would not let me get a word in edgewise over talked me and didn't have time to go over information and just a rude person I WOULD NEVER BUY FROM THEM AFTER THIS INTERACTION!!! he needs to learn better customer service skills. If you want to keep customers matter of fact have customers come into your facility CARLOS needs to treat potential customers a lot better than what he has done ,you guys are not the only one selling these cars read more

***COMPLETELY SATISFIED with THE EXPERIENCE*** On January 28, 2023, my daughter & I paid a visit to UM, Sherman Oaks. At first entry, greeted by the lovely Maria @ the front desk. Immediately, pointed us in the direction to Zaak Kim's desk. Such a lovely, helpful and informative salesman. Long story short, we made the purchase of the vehicle we were interested in. A 2016 Mitsubishi, Outlander SEL. What a beauty......what a smooth ride. Bobby was awesome......and what can I say about Tiki, that hasn't been said already. She is beyond......any wonderful compliment about her, please imagine 10-fold. My daughter & I enjoyed our brief time there. Zaak, was such a great person to speak to in regard to what we were in search for and what we could do to make the experience far beyond our expectations. Thank YOU, Universal Mitsubishi, for the great service, great coffee and above all great staff. ***OVERALL, would most DEFINITELY recommend*** read more

Universal Mitsubishi - Car Dealers Near Me - Van Nuys, California

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The Mitsubishi dealerships keep changing locations over the years and now it's tiny footprint is more of a parts/repair shop as opposed to a dealership with a lot full of vehicles, but at least I can still get OEM parts in person and speak to knowledge and experienced personnel. The staff is always professional and turn around time on parts is usually only a day or two. If you're in the market for a new ride, they only had one type of vehicle on the lot the last time I was there, but sure they can order you up whichever car you desire and Mitsubishi autos last forever; my Montero has 342,000+ miles on it and I hope to make it to 500,000k at least. read more

Overcharged for a Mitsubishi eclipse 2020 dealer stated the vehicle was $13,800 walked out of dealership paying $21,000+ with financing with a 840 credit score plus they did not pay for my registration for the next year this place is a complete ripoff wouldn't recommend read more

I would put a zero if that were an option. I took my car to this dealership approx. 3 weeks ago to trade it in on a car they had listed online. Met with the "Sales Manager," Bobby, and was offered an amount that would pay off my existing loan. Came back the next week to do the deal, and Bobby said he misquoted me and offered me several thousand dollars less. I left but could not find a better deal. I went back last week, and he offered me another $1000 less than he had previously told me. I decided to take the deal and said I was traveling and would be back today to accept his ridiculous offer. Today, he told me it was another $1000 less. I walked away. Never do business with this dealership or with snake oil salesman Bobby. read more

Bait and switch. Webpage offers new Mitsubshi under $15000 but dealer denies it's even their website. If they lie on a public website; just imagine how they'll lie to YOU read more

Universal Mitsubishi - Lying scum - Car Dealers Near Me - Van Nuys, California

Once again Universal Mitsubishi have walked me through the maze of maintaining my almost 20 year old car. I must confess I am a Follower -- I follow Paul, from Glendale to Duarte and now in Van Nuys. The trust and perfection of my well maintained 2007 Outlander is a daily reminder of the importance of having a person (he doesn't know it, but, I consider him my friend) who see you as an individual, not a gender, color or economics. Paul's engagement with patrons is why I continue to be a Paul follower; over the many years I have received service from UM I have noticed how important each patron is to the Team, especially when conversing with Paul, as he reflects how business continue to thrive, one that should be the standard. Thank You Paul and Team read more

Adds specifically say "100%TRANSPARENCY...NO GIMMICKS...NO ADD-Ons..." which sounds great, but isn't true. 2k of add-ons when you call, and for useless things like 'VIN Etching'. I thought that trick died in the 90s. Standard dealership shenanigans... read more