Mr Bee in finance was able to get me what i wanted!!,Easy and fast!! i would recommend this to all…read moremy friends and family.

I drove all the way to Torrance based on information I was given BEFORE arriving, and my experience…read morewas extremely disappointing and misleading. Before making the trip, I had multiple conversations regarding the vehicle and financing. I was led to believe that I was approved with $0 down and was even given information about what my monthly payment would be. I specifically communicated with them beforehand because I did not want to waste my time driving this far if the terms weren't going to work for me. When I arrived, however, the situation was completely different. I was told I would need approximately $3,500 down. What made this even more frustrating was finding out that my credit had not even been run when I had previously been given the impression that I had been approved. When I questioned the difference between what I was told before arriving and what I was being told in person, the explanation was essentially that the people I had been speaking with were part of a "call center." That was shocking to me because, as a customer, I had no reason to believe I wasn't speaking with representatives giving me accurate information on behalf of this dealership. Afterward, I started reading other reviews more closely and found another customer describing an eerily similar experience involving the call center giving information over the phone that did not match what they encountered after arriving. Had I seen that review beforehand, I would not have made the trip. I understand that financing terms can change after an actual credit application is submitted and reviewed by a lender. What I do NOT appreciate is being given the impression that I was already approved for certain terms, making a long trip based on those representations, and then finding out after arriving that the situation was completely different. Thankfully, I did not allow the time and effort I spent getting there to pressure me into accepting a deal I wasn't comfortable with. I walked away. My advice to anyone considering purchasing a vehicle here: get everything in writing before making the trip. Ask whether your credit has actually been submitted, whether you have an actual lender approval versus a preliminary quote, exactly how much money will be required at signing, and request an itemized breakdown of all costs and fees. I was prepared to purchase a vehicle. I simply expected the information I received before arriving to match what I was presented with once I got there. Unfortunately, that was not my experience.

I came in ready to buy a ~$30K (after taxes) car TODAY, on my credit card, on the spot. I knew…read moreexactly which car I wanted, but there were a couple of other good options too, including a Model S. They (Mario and some other guy) acted like they didn't even want to give a test drive of ANY car. Because I'd just been in an accident, I needed to make sure the suspension actually felt like a luxury car. LOOK--I've been buying cars for a looooooooong time, especially sports and LUXURY cars. This was hands-down the ABSOLUTE WORST car-buying experience I've ever had. I was looking at three cars I was ready to buy TODAY, and what these idiots didn't realize is I needed to leave with a car today. While I was waitin to testdrive the Model S, they kept asking me, "How are you going to pay for it?"--as if I'm broke--before even letting me drive the cars, AND as if I OWE them an answer... DUDE, we're not even near that part of the process yet! THIS is the WEIRDEST SHI* I've ever experienced in my entire f*ing life. At Lexus they wine and dine you, free cappuccinos, snacks pastries popcorn.. give as much time is necessary getting you comfortable in the dealership. This is why Ive spend $70,000, $45,000 on a car there. These idiots didn't get the memo!! So OF COURSE I left when they made it feel uncomfortable. I go to another car dealership which didn't have anything I was interested in. but I met this young Asian guy from Korea who was also car shopping. he was looking for a convertible Mustang or convertible bmw. elegant cars had a convertible BMW in his price range! they LITERALLY had a DOUBLE SALE OPPORTUNITY!! I came back specifically to test drive the Tesla Model S, butNOW i brought this new friend who was ready to buy rt away... and again they're asking how I'm going to buy it without first making sure I even like the car. then even though the BMW convertible is listed online for sale they told the Korean boy that the BMW wasn't working at all..! I was like wtf!? I asked about the car earlier they never told me that! #HELLASHADY That's not how you sell ANY f*ing thing. Danny brought out a paper with the Model S's price, title and taxes total of almost 30k and I'm wondering why! like I already know what the price is, the price is no problem for me, and I STILL hadn't test drove the car yet!!! so it was just the strangest interaction that just was hella awkward which challenges explanation. Their hella f*ed attitude lost an EASY $30K LAY-DOWN. All they had to do was let me test-drive the two cars I was interested in. I would have paid and left! But in this scenario I simply just left LOL #DUMB #EXTRADUMB I honestly started questioning whether they sell cars AT ALL.

I recently purchased a car from Elegant Auto Sales. I just wanted to wait a few months of owning…read morethe car before leaving a review. I called Elegant Auto Sales and scheduled a next day appointment with Mario for the car I was interested in. When I arrived, I was quickly greeted by Mario and another employee there. After visually inspecting the car, I went on a test drive with Mario. I appreciated the fact that I wasn't rushed during the test drive, unlike other dealerships I've been to in the past. It gave me the confidence that they weren't trying to hide any issues with the car. Satisfied with the test drive, I decided to purchase the car that same day. When I mentioned I would be paying in cash, Mario offered to drive me to the bank so I can purchase a cashier's check. I've visited numerous dealerships before with the intention of paying in cash, but none of them have ever extended such an offer. Since I had taken an Uber to the dealership, I took Mario up on his offer. I've owned the car for six months now and it's running great with zero problems. I've noticed that most of the negative reviews are from people who chose to finance their car and are angry with the high interest rates. If you're paying cash, like I did, you won't have to worry about that. My only complaint is that it took two months to get my car registration in the mail. I don't know whether this was the dealership's fault or the DMV's fault, but it made things really inconvenient for me since I was unable to insure the car without the registration. TL;DR: If you're paying cash, this is a good place to buy a car. I'll definitely be recommending this car dealership to people I know.

Bought a Transit 150 Van from South Bay Ford today. We had some issues finding the one we wanted…read morebut Marvin Eleid went above and beyond, trading with another dealer and getting me a great price. Then Jose Sanchez in Finance worked with me to get an extended warranty and maintenance deal for our van. Thanks guys.

I recently brought my vehicle into this dealership for a recall service and unfortunately had a…read morevery disappointing experience. When I dropped off my car, the paint on the hood was in good condition with no clear coat damage or chipping. After picking up my vehicle, I immediately noticed multiple areas of chipped paint -- some down to primer and even bare metal -- along with visible clear coat damage and stripped coating on the hood. I brought this to the attention of the service manager, but instead of properly addressing the concern, I was told the damage was caused by "rocks" and that the clear coat stripping was due to "water penetration." These explanations do not make sense given that the vehicle was in the dealership's possession during the service and did not have these issues beforehand. I The vehicle was also washed by the dealership during service. Given that the paint damage and stripped coating appeared immediately after pickup, it is reasonable to conclude the damage may have occurred during that process, especially considering the severity of the clear coat removal." This appears to be a clear case of lot damage that occurred while the vehicle was under the dealership's care. The lack of accountability and dismissal of the issue by management is extremely concerning. I am not questioning warranty coverage -- I am pointing out that my vehicle was returned to me in worse condition than when I left it, which should fall under dealership responsibility. Keep in mind this is a 2024 Mustang - damage to the paint at that severity and not taking accountability is not professional. I am hoping this can still be resolved properly, but based on my current experience, I would advise others to thoroughly inspect their vehicles before and after service.

Amy was the absolute best!! No drama, no games, just simple and honest salesmanship. I got my car…read morestolen (2020 Kia Sportage *sigh*) a few weeks ago and came in here on a whim after not getting any luck with Honda or Hyundai (fine cars but kind of out of the price range and no color options) I 100% did not expect to walk out of here with a new car. The first one I saw was the maroon forester hybrid and LOVED IT. Amy was very knowledgeable and really let us know all the important facts about the car and Subaru. Everyone at the dealership was also quite kind and very friendly. I'm hoping I won't have to buy another car for a long, long, LONG time, but if I do, I'm going straight back here!!

My husband and I just purchased a certified used Forester. The experience was great…read more I inquired online and Josh Caldwell contacted me immediately and provided details to my questions without pressure to come in. We scheduled a time to come in, looked at a few of the cars we discussed and test drove what later became our car. Josh was transparent and professional when it came down to discussing my concerns about "the numbers" . I met Nile the manager and let's say I can see why the team here are nice. Nile was equally professional and willing to work with my concerns. Wendy in finance was nice and informative. At first I didnt want to get the full warranty coverage but she explained the features of the car and how the coverage would help save us $ in the event it was needed. They were also able to match my rate that I came in with from a different financial institution. Majorie helped close us out (Josh stayed as long as he could but we kept him long enough lol). A true team player considering we didnt start off with her but she was happy to help her colleague in the last half hour or so with us. Thank you again to Josh! We are happy with our purchase. Shout out to Nile Villanueva the Sales Manager for having a great team.

That is fantastic how they service completely nice and quickly service…read more They work like a family for sure I will Telling my family and friends to check it out the car values I contacted with Mohammad he is very helpful nice and comfortable when I am in the shop very happy , Thankyou again give him 5 stars

By far the worst car dealership I've ever contacted. It's as if they're trying NOT to sell cars…read more Salesmen are horrible. Rude, lazy and act like they're doing you a favor. Don't waste your time.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

This place was soo amazing! Thank you Sarah for all of your help and being able to make this…read morepurchase soo easy! Everyone here was nice and welcoming. They even gave us snacks! I will definitely come back for my next purchase :)

I purchased a low-mileage Lexus from Car Lux after comparing several dealerships in the area. The…read moreselection of luxury and late-model used vehicles was impressive, and the salesperson gave me plenty of time to inspect the car and take it for a test drive. The financing process took a little longer than I expected, but everything was explained clearly in the end. Overall, I'm happy with the vehicle and would shop here again.

Terrible experience Never come here again…read moreI ask them do 1 inquiry but they send to different banks.

These guys are awesome! From our initial greeting to signing the paperwork....very honest and…read moresincere. Nice cars on the lot, no pressure buying which was greatly appreciated. Gave us the time and patience to look at the models and made us feel really comfortable. It has been almost a month since our purchase and I still have such a great feeling from this purchase. Giving good business to good people always is the best practice. Thanks guys!

Drove 2 hours from San Diego to see a BMW 540i. I had been "somewhat" in contact with Kia and Jairo…read morefor a week letting them know I had interest in coming up to see the vehicle via e-mails. Due to protests I ended up holding off a few days but made them fully aware I would come up to see the car. I stopped getting replies to my e-mail after that. The day before I was coming up I couldn't get a hold of anyone, I had requested to get additional photos of the front and rear bumpers' because they were blurry online when you zoom in. I got nothing. The car has been listed since March but they didn't seem to caring much to sell it --- I ended up making the trip ( I had a list of cars to see in the LA/OC area) and stopped here first because I was very interested in the vehicle which was listed a reasonable price, I wasn't even going to haggle the price. I walked around the small lot for about 5-8 minutes, inspected the car from the outside but never got approached. Finally walked in to get some attention but I felt like I was in their way instead. The guy gave me the keys willingly to check out (which is why I didn't give one star), he let me just have my time with it. But seemed like he was getting a new car dropped off, he didn't really care much for me and there legit was no other customers there to help out. Made my way off the lot pretty fast after sitting in the car for two minutes . Bad vibes and very disappointed. The other half of this, their website offers getting value for a trade-in. When I let him know of my interest and letting him know I had a trade in, he quickly told me they do not take trade in's at all because they have no money. Maybe take it down from the website as an option? All in all, the guy seemed bugged about something rather than me being there as a customer. He didn't even try and sell to me, he had no interest of talking to me. For someone who claims to not have money, you would think they'd try harder to make a sale. Ended up buying a 2022 BMW 540i from a dealership in Downey, paid a little more than I wanted but at least they tried and got the Gen 2 B58 so at least the day ended good.

I had such a great service experience! I was able to rent this beautiful new VW while they serviced…read moremy 04' Jetta that's still going strong! Susan Ahn, the service advisor was a gem to work with and their service technician personally called me to update me on my vehicle and my options. So glad I could continue to get to and from training at the Velo Sports Center safely (home of the 2028 Olympics)! *Not Sponsored. Just so happy to have had a great experience with kind and helpful people that weren't money hungry and rude.

I'm sorry... But I had to pull over the moment I left and literally stop everything I was doing to…read morewrite this review, because I think it's absolutely insane what this place does. I need work on my A/C, so after having it diagnosed, I have been looking around for different quotes on the parts and labor to be done. I figured, this is Volkswagen. I have a Volkswagen. Let's get a quote. Now, everyone knows dealerships are more expensive. Why? Who in the helm knows? It stands to reason that since they are the originators of all of these cars and their parts, they should actually be cheaper. But, they aren't. That's not necessarily a shock to anyone. I get it. What should be a shock to everyone? Is just how much more this place is charging. This is the second time I have come in here asking for a quote. The first time, I needed a latch for my trunk. The little lip cling mechanism stopped working for whatever reason? They wanted more than $400 for this one part. WITHOUT labor. I looked around for all of five minutes online. And found a genuine VW part for $100. Then? I found the same generic Parton Amazon for, $13.... You read that correctly.Thirteen.... Dollars! I thought I would buy the $100 part, and just get the $13 part to hold me over until I got paid next and then get the VW part. Thinking the $13 part obviously wouldn't last. That was almost three years ago. And turns out it was as easy as a few screws and a single connection to fix. And I did it myself in twenty minutes. Today, and the reason for this review? I have already gotten few different quotes regarding my A/C today. So, I know what the pricing should be in a general sense. Apparently, Volkswagen has absolutely no clue what it should be. These people gave me a quote for JUST LABOR. He said that his tech would have to come inside to give me a quote on the part. However, when he handed me the quote for JUST LABOR mind you, it was more than double what everywhere else quoted me, with the labor. That is insane! And everyone who thinks of going here? Should know that they are just FLAT OUT, POINT BLANK, NO OTHER WAY TO PUT IT, NO WAY TO DRESS IT UP, CALL IT WHAT IT IS, UNJUSTLY RIPPING YOU OFF. If you bring your vehicle here to be worked on? You either have more money than you know what to do with and don't care about wasting it? Or, you're a fool. There is no justification for these prices. ESPECIALLY in this economy. Their mechanics aren't four times better than other mechanics. And their parts, CLEARLY, as the evidence has shown me? Clearly are not worth 34 times what somewhere else charges. I genuinely can't not understand why ANYONE, would ever bring their vehicle here knowing how badly they are ripping you off. If you need your VW worked on? Helm! Hit me up! I will literally do the footwork of finding you a place for a small fee. And it will still come out to three times less what you would pay here! Guess what? Other places guarantee and warranty their work too. This dealership is nothing special. If you think otherwise? You understand nothing about anything. And need to have your head examined. Also? Since you have do much extra money lying around g around and just like giving it away? Hit me up. I need it more than you or them. I just HAD to let people know just how badly this place is ripping off their customers. They should be ashamed of themselves. It's disgusting frankly. Especially today. Gross. I don't need or expect charity. But I certainly don't need to be ripped off and insulted. You genuinely need to have your head examined if you read this and still bring your car here for work. The only thing I will say for them? Is that the employees on the maintenance side of the building have always treated me politely and friendly when I have shown up. So they have that. But that doesn't warrant paying four times what you would for the same work elsewhere. The employees on the car sales side for the most part have been cool as well. However, there was one guy the first time I was there looking who basically treated me like I was beneath him helping me. Though this was a few years ago. This review however, is about the maintenance department. So i will leave it at that. You either don't care about wasting money? Or you are simply clueless and foolish, if you bring your vehicle here for service. Nuff said. I had to warn the people.

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun