This place is an absolute joke. Easily one of the worst customer service experiences I've had…read moreanywhere. The staff is beyond rude--talking down to customers, raising their voices, and acting like you're an inconvenience for simply asking a question. I was treated with zero respect and spoken to in a humiliating way in front of other customers. Completely unprofessional and unacceptable. If you don't want to deal with people, don't work in a customer-facing job--simple as that. We're literally paying for this service, and this is how customers are treated? No accountability, no courtesy, no basic decency. Management needs to step in because this kind of behavior should not be tolerated anywhere. Avoid this location if you can. Save yourself the frustration.

I've been coming here for years since 2013 on and off and the customer service has been excellent…read moreand helpful. It's always been quick for me. There can be a lot of people but then that's on you-- to know when rush hour is

1:30 pm ten people in line and only one person working the counter. Second time I come and there is…read moreonly one person working the counter. Guy takes his sweet time and there is no hustle or motivation to get this line down.

Shipped a package to post office and for some reason I haven't been able to locate it call them no…read moreanswer several times after call the 1800 I was told that someone at the warehouse collected it but why would someone from the warehouse collect it when it was supposed to be delivered there now am out a couple $100 plus $60 shipping with no answers this place needs a shake up

Best post office I've been to. Came during the day and there was a short line and minimal wait. The…read morestaff was courteous and friendly. There is off street parking available in front of the post office and public parking located behind the building as well.

Always a good experience when coming here. The attendant that particular day was super nice and…read morehelped me with my transaction. That is not always the case at other branches. Whenever in the area, I will continue to come here.

This is my go-to store to return Amazon packages and order blueprints because of it's quick and…read morefriendly service. Also, the location is convenient and the price competitive. However, during busy seasons such as the holidays, package returns and mailings take precedence over blueprints, so having a backup printing service is a must. Overall, it's a great place that I highly recommend :-)

I came by the UPS Store because I needed to ship some items home. I was on vacation and had bought…read morea bunch of souvenirs that I did not want to stuff into my bags on the way back home to Ohio. Moreover, I still had almost two weeks left. I needed to send these home! It was a lot of souvenirs and there was no way I had the bag space. So i asked my next door neighbor to watch for a package to come and take care of it as the package would arrive well before I got home from vacation. I walked into the UPS store. Only one other person was being helped, and one of the employees took care of me. He boxed up my items and wrapped them in bubble wrap for a nominal fee. The whole thing took less than 10 minutes, even with all the stuff I had bought. When I got home, my next door neighbor gave me the package. I made the right choice going to UPS and shipping it home!

The worst service!!!!!!!! A $1500 phone, dropped off in the porch and not even a knock on the door…read more I was home and in the den and I knew it was a drop off because of my surveillance cameras. Ridiculous. I have clear see-through door, lights on inside, give me a break. I call that lazy and not caring. USPS or UPS next time, unless they mess up too. Ernest

Really convenient shipping location! It's open longer than anywhere I needed to ship (USPS, UPS,…read moreFedEx) and was quick. I've only used for prepaid shipping so everything was smooth and shipped the same day!

This is probably a fine business in its own right, but I'm giving this place 5 stars because (A)…read moreThey were there when I needed help getting out of a bind and (B) They basically opened up their store more than 2 hours after they normally close, just to take care of me. I found out at about 8:15 p.m. on a Tuesday that I needed to pack and ship a package. I was leaving on business very early the next morning and would be gone for several days, so I needed to get this shipped that evening. Even the post offices that stay open late close by 6 so that was out, FedEx/Kinkos was out because I don't have an extra testicle, which is what it would've cost to ship this heavy box using FedEx, so my only hope was to find a store that ships packages via UPS or USPS. I remember seeing this place along US1 in the plaza where TGI Fridays and Pier 1 Imports are located. I boxed everything up and headed out, hoping they were open (I couldn't remember the name of the place and couldn't find them in the few Google searches I did, so I couldn't call ahead). I arrived just after 9, the "OPEN" sign was still lit, and the door was unlocked. I walked in, thinking that maybe they were supposed to close at 9. I saw 2 people (the owners I think) in the back, and a chain gate was pulled 1/2 way across the hallway between the front of the business and the area where the sales counter is located. I asked if they were still open and pointed toward the "OPEN" sign that was still lit up. The man looked up and said "We close at 7 on weekdays". I asked if he could help me out, and I nicely explained again that I stopped because his open sign was still on. He smiled and said "You can come in". The woman who was working there was friendly and took care of me quickly, and because of their kindness I could relax knowing that these things were shipped before I left the next morning. That's customer service at its best! As far as the store, they sell boxes, tape and packaging products, they can ship via UPS, USPS and FedEx and they also sell stamps. I also believe you can drop items off to them and they will package them up for you and ship them. The next time I need shipping supplies or need to ship items, I'll be coming here for sure; They've earned my business. Come to think of it, I think I'll also send them one of the "You've been Yelped" cards as well!

Great experience! A small, quaint but beautiful library. It has a few parking spots and I lovely…read moregarden area to sit at , right at front. The library itself is clean and well organized. It's small in space but there's ample places to sit at and the service is efficient.

Quiet library hidden in the heart of Miami Springs. If you aren't familiar with Miami Springs you…read morewill certainly pass it. I'm familiar with Miami Springs and I passed it a few times when I initially started coming. The branch is super small. Smaller than some of the other branches. I usually only come here when a book I am looking for is shelved here; which is very rare. The location near my job usually does the trick for me. Today I had to come for other reasons and actually got the opportunity to just sit and look around. Each time I have come here, it is always clean. The staff is the staff; quiet and will assist you as needed. For the most part they just sit at the counter which is located right in front of the doors. To be a small library they do however have a great selection of books. The last time I came, I was very surprised at the selection of books they have. They also have a great selection of children's books and movies as well. My son and I usually come and check out DVDs for him; that I won't buy. He loves their Thomas the Train movies. I'd advise that you check the hours before coming. They aren't on the same schedule as some of the others. For instance, I know that they are closed on Friday's which is weird; to me. Other than that, I don't think you'd be disappointed depending on what you're looking for. You can always search the system ahead of time and see if they have what you are looking for.

Angelica is a wonderful person and it is a pleasure to see her over the years as she has helped me…read morewith various projects. She is very knowledgeable about filling out applications for fingerprinting, notary services and complicated shipping such as international or during inclement weather. She is an asset to our community and runs an honest and helpful business !

Let me start by saying I have a mailbox here. Have packages arriving weekly that i have to pick up…read moreright away or they start charging me per inch (i already pay a mailbox fee), yes you read that right INCH. Every other mailbox i have or have had gives a 30 day grace period. Additionally, they have a GIANT banner stating "We'll match any competitors price guaranteed". So I asked about purchasing a box, they said it was $5 (excessive) and I showed a competitors price which was half of theirs and they said oh no we're not going to match that our quality is better. So I said ok what makes it better? She said it's double walled, so I showed her the description of the competitor and sure enough it was the same exact box. She then said ok well we're not going to match that. Search TM Packaging (or any other packaging company) if you're in Miami if you want better prices. This store has a 100%+ markup on competitors. Ridiculous. I will be removing my mailbox after the end of the month.

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which…read moreconsisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.