Went here dreading the thought of being at the post office. To my surprise the line was short and…read morefast. Mrs. Lou called to the counter for service. She was great and turned my frown upside down. Before I knew it she had me smiling and laughing while I finished my different processes. She didn't rush me or act annoyed by my questions. I recommend you give her some form of recognition. Either through award, day off or monetary value. It's not often you come across a postal worker that has great customer service. I hope to continue to encounter Mrs. Lou as I use this location. USPS you got it right when you hired Mrs. Lou.

Shipped a package to post office and for some reason I haven't been able to locate it call them no…read moreanswer several times after call the 1800 I was told that someone at the warehouse collected it but why would someone from the warehouse collect it when it was supposed to be delivered there now am out a couple $100 plus $60 shipping with no answers this place needs a shake up

I've been coming here for years since 2013 on and off and the customer service has been excellent…read moreand helpful. It's always been quick for me. There can be a lot of people but then that's on you-- to know when rush hour is

This place is an absolute joke. Easily one of the worst customer service experiences I've had…read moreanywhere. The staff is beyond rude--talking down to customers, raising their voices, and acting like you're an inconvenience for simply asking a question. I was treated with zero respect and spoken to in a humiliating way in front of other customers. Completely unprofessional and unacceptable. If you don't want to deal with people, don't work in a customer-facing job--simple as that. We're literally paying for this service, and this is how customers are treated? No accountability, no courtesy, no basic decency. Management needs to step in because this kind of behavior should not be tolerated anywhere. Avoid this location if you can. Save yourself the frustration.

Review on passport experience only…read more My husband and I came with a passport appointment for our baby on a Wednesday morning. Upon arrival, the staff told us that unfortunately the camera was broken but they suggested to go to the Walgreens near by to quickly take the pictures. We didn't loose our reservation but we needed to go get the pictures at the pharmacy and return. We went there and got pictures done very quickly. We came back and they immediately started the process for the passport. Everyone was helpful. I believe Tavia is the name of the lady who took care of us. She was very professional, efficient and respectful. She did the process pretty fast and explained to us when and what to expect. I noticed there are many bad reviews for this location but I have to say my experience with the passport agent was pleasant. Other than the camera issue, everything was done on time and everyone was behaving in a professional manner. You definitely NEED to make an appointment for passport transactions and come with all your documents ready, then, they will be able to do their job in a timely manner.

This is a review of the Jose Marti post office. They deserve 0 stars. No mail for over three…read moremonths. I never see any mail carriers. I have informed delivery but my mail is not being delivered. No place to complain to. Jose Marti has no phone number. The U.S. Postal office never responds. Everything has gone to hell in this country.

I went at like 4:45 p.m. today and it was pleasantly empty. Which made my stop here quick as there…read morewere no lines. I know it was 15 minutes to closing and they must have been tired but I found the employees here really lazy, and uninterested in performing their jobs. I felt glad that I brought everything ready-to-go so that I wouldnt have had to 'bother' them with printing or taping.

This is the worst post office I've seen in all the time I've lived here near it. The employees are…read morethe most badly created I have ever seen and here they lost my residence that immigration had sent me and they only know how to say! I don't know!

It's supposed to be open from 9am to 5 pm…read more I got there at 917 am - waited until 9:34 am -- still closed

Monday at 11:30 and they announce they can't do anything that requires shipping out unless you…read morealready have a label because their systems are down. I understand the stress this could cause but the other reviews on the rudeness of staff are unfortunately accurate. Also the location is a labyrinth and is difficult to find, follow the signs and ask for help along the way.

I assume the staff changes a lot but the guy that was working the counter today was super friendly…read moreand helpful. It's conveniently located and you can fill up some gas at the same time. It's small but there was only one person in front of me and only one person behind me when I got to the front. Plenty of parking around the building and it's inside the convenience store to your right. There's a $10 minimum for credit card use but you can combine it with your gas.

Horrible customer service... the clerks leave the line and go do personal stuff and come back…read morewhenever they want to return leaving everyone wondering when are they coming back. No communication whatsoever!

More than disgusting I am taking the time to leave a…read morecomment because isn't normal in the USA to be treated like this! The person was so so so bad and unhelpful and she was treating everyone like sh***t. It's a shame this kind of things in a place where people need help

Esta oficina de correos es la peor de todas, la atencion es horrible y para que hablar de una…read morellamada por telefono, jamas la atienden, lo que no entiendo es como con tantas criticas negativas, no hacen algun cambio, no hay un personal que se ocupe de estos asuntos? al final de cuentas trabajan fatal y no pasa absolutamente nada.

TAX DAY I typically…read moredread walking into a post office. Today started out bad when I went to a post office only to drive around the massive building and find not a single address. There were plenty of mail trucks but no way for a customer to enter the building. I drove over to this location. It did not exist on Yelp but did exist on another search engine. I was taking a deep breath as I walked into a packed post office thinking I would be spending my vacation waiting in a line that wasn't an amusement ride. I was in there for 1 minute when a US post worker said, "How can I help you?" I said, "I need to have these post marked today!" Yes it's tax day and I'm mailing the checks in. She immediately took my two envelopes and asked her co worker..."You have my postmark stamp?" She then got it from her and stamped the envelopes. What? Did I just get a fast pass at the Post Office? I love it! I told the lady thank you. This location had it going on. There was a line for only international mailing. Another line for only customer package pick up. A third lane for general mailing. And the lane where the nice lady helped me. She was more of the customer service desk and she was directing people. She immediately helped me and made sure to thank her for the best Post Office I have ever experienced ever. This may be the only reason I would ever live here again. Unfortunately it's to far for me to drive from Chicago to send my mail but it would also be less of a headache. Thanks again Doral Post Office for making Tax Day easier on me!

They need to hire more employees because the wait is over an hour in order to mail your package.read more

Terrible customer service lady who works there has no idea how to treat people. Patronized me and…read moregave me bad instructions and then got mad at me when I followed her incorrect instruction. So rude.

This is a relatively small, somewhat basic US Post Office, located on Miracle Mile about a block…read morefrom Douglas. Aside from the manned counter where one can mail packages, buy stamps and obtain other standard USPS services, this location also has a section with several rows of PO boxes and a slot to drop off postage paid envelopes and small packages that's normally open 24 hours, though it's currently locked when the service counter isn't manned due to Covid. The biggest plus about this particular USPS location is the operating hours of the full-service counter, as it's staffed later than most and has some very attractive Saturday hours...It's open until 6pm through the week AND from 10am to 6pm on Saturdays. The parking situation isn't the best, as your only options are the "Park by Phone" spots along the streets or the paid parking in the garage above this post office. The 2 or 3 spots directly in front of this place are often marked valet only. That said, if already conducting business in this general area, this post office is a good alternative to the much larger (and usually busy & slow) main Coral Gables post office a few blocks away.

Yes, this post office is located inside of a Chevron gas station. I was hesitant to come the first…read moretime myself, but after two visits and reliably delivered packages, I think it's safe to say this USPS is legit. I probably wouldn't come here if you have a lot of questions or need a ton of assistance, but for quickly dropping off mail and standard packages, you should be good to go. There is only one person working there, but I've never encountered a line. You can also grab a bite, gas, lottery ticket... whatever you may need, really. I see that as a win all around!

Whenever possible, I try to use my USPS app to ship and track items without having to wait a line…read morehere. I recently had like five or six packages piling up in my car and so I decided to make a stop here to make sure these packages made it to their destination. The line moves quick and fortunately has the Certified mail strips on the counter for easy accessibility. Don't make the mistake of thinking they will tape your box shut, I ended up having to buy a roll at a steep price just so I wouldn't waste more time in finding tape in my car or having to come back with it sealed. When you don't have to overnight a shipment, this is the best priced postage option. There's nothing like properly securing your package and sending it ok it's journey than from a authorized post office location.