There's a line out the door and not a single person at the counter but meanwhile we hear a bunch of employees in the back laughing and talking. That's usps for you these days... and why I switch more often to UPS now because bringing in something is a pain but then they will lose it anyway read more

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Review on passport experience only. My husband and I came with a passport appointment for our baby on a Wednesday morning. Upon arrival, the staff told us that unfortunately the camera was broken but they suggested to go to the Walgreens near by to quickly take the pictures. We didn't loose our reservation but we needed to go get the pictures at the pharmacy and return. We went there and got pictures done very quickly. We came back and they immediately started the process for the passport. Everyone was helpful. I believe Tavia is the name of the lady who took care of us. She was very professional, efficient and respectful. She did the process pretty fast and explained to us when and what to expect. I noticed there are many bad reviews for this location but I have to say my experience with the passport agent was pleasant. Other than the camera issue, everything was done on time and everyone was behaving in a professional manner. You definitely NEED to make an appointment for passport transactions and come with all your documents ready, then, they will be able to do their job in a timely manner. read more

This is a review of the Jose Marti post office. They deserve 0 stars. No mail for over three months. I never see any mail carriers. I have informed delivery but my mail is not being delivered. No place to complain to. Jose Marti has no phone number. The U.S. Postal office never responds. Everything has gone to hell in this country. read more

If I could give a minus score I would! Terrible service and attitude from employees. Sad place to experience. Located in a predominantly Hispanic area and NOBODY speaks Spanish! Service and being helpful is not known to anyone that works here including managers or supervisors . Embarrassing place for USPS. Go anywhere else if you can. read more

It's impossible to speak with a person, and when finally I'm waiting for a call back to speak, the AI call have issue and turned the call off. So, my issues is that I'm waiting a package with 2 iPhones and coffee from Nespresso machine and I never received any, however, the system shows that it was delivered. I'm very disappointed and very upset. I don't understand why the usps service isn't working as before. I don't recommend using it read more

Horrible! Went in as soon as they open for Walk In passport service which this location does offer and I was yelled at that they do not do walk ins! They were extremely rude and unhelpful. read more

the staff is absolutely disrespectful, they act like those type of mean girls, I don't recommend going here for multiple reasons because of how the staff and manager are. read more

All the reviews are about the rude staff... okay, hear me out. I just moved to Miami, and this location is the closest one to me. I've been to the post office twice, and both times, I've witnessed physical and verbal altercations between customers in line. Yelling, screaming, and fighting--all before 10 a.m.! The wait times in line are incredibly long, but it's not because of the staff. It's the customers who are incompetent, rude, and disrespectful. They refuse to listen to what the clerk is telling them and instead argue for 10 minutes. I feel sorry for the employees here. It's like a zoo. Absolutely absurd. read more

Another bad review I'm sure! It's 9am and we have 17 people waiting in line, while two employees went on break ... Shantell being one of them... Not only is she and the man working rude and unhelpful, but they seem to slow things down on purpose. That's why we need to find a replacement for the whole USPoffice system... if they don't want to work, fire them all and hire those who do. read more

US Post Office - Line getting longer.. 20+ on tax day - Post Offices Near Me - Miami, Florida

I would give 0 stars if possible, the postal service is awful and the worst delivery platform. I called to add an apartment number to my order since the seller forgot to add one. They said they added the APT number to the order and that it'll be delivered, well I guess no one actually put the number on the package so now it's getting sent back and I'm going to have to wait another week or two for it to be shipped back to me. Glad I paid for shipping and handling for them to not even attempt or deliver after I fixed the issue read more

Horrible all around, good for nothing unless all you ever need is to drop off a ready-to-mail package... that's what a mailbox is for :| Why pay people to stand around and not help with packaging or labeling or providing assistance and guidance rather than just saying a variation of "no we don't do that here" read more

This place deserves 0 star. Rude customer service, no accountability, if your package is lost "your problem" Use any other post office if possible. Avoid at all cost! read more

Don't go there if you are not Spanish Rude people .i don't want to face This horrible service again im going to make another appointment for another location for my passport don't go there if you are not Spanish read more

This is my post office and such a shame that it is. It's down he street from my home and where my PO Box is located so I'm here frequently. It's the same 3-4 women employees and sometimes an older gentleman. The women are loud and not always so friendly. At least not all of them. It's always an experience here. Listening to them talk about their drama or watching them refuse to help someone because "I don't speak Spanish". The lines are usually always long and time management doesn't seem to be a concern here but what makes me the most upset is when you say hello or thank you to them and they say NOTHING back. Yo no habla espanol, b!Tch, have some respect and acknowledgment for how customers are supposed to be treated. And clean this f@ck!ing building, it's disgusting. read more

I came at 1130 on a Saturday and there was no line and the attendant was so sweet and patient. Great post office experience!

This is the third time I come to this place and let me tell you about customer services is horrible, they speak to you in a bad way, with an authority out of place and there is an employee named Eladio speaks Spanish and tries not to speak Spanish and mr. He does not want to help the elderly and others who do not know anything about shipments, Im so sorry for you, belittling the Spanish speaking. Usps be more sensitive read more

US Post Office - Post Offices Near Me - Miami, Florida

Note even though parking lot is small that is not the problem. The issue is if your Hispanic and only know Spanish they cannot help you since every one only speaks English so please be aware. Also, I've been noticing after several times at different days the location opens at a much later times. So if it says opens at 8:30am don't believe it they will not open at that time. What I have seen at least 10 minutes to 15 minutes after 8:30am. Also noticing many other post office close the doors early too. I've seen it happen to many locations not just this one. Wish they get more people to work and pay them better too. read more

This place is the cream of the crap I came in and ask kindly if I could ask a question and the gentleman told me I had to make the line to ask a question amidst a pandemic despite the line wrapping around and people without masks worn properly this is a Covid hotspot I warn you do not go here the personnel is disgusting with the exception of the black woman who works here who has always been very kind and cordial read more

The worst station in the system, always short of employees at the counter but you hear the laughing and commotions in the back office. I would avoid this station is possible read more

I'm so mad at this location. Online and on the door they advertise they close at 6pm during the week and twice I have arrived by 5:30 pm and they are closed. There are obviously workers inside and even if you knock they will ignore you. Also been treated with an attitude every time I go like I'm expected to know how to send and how much a Certified Mail cost because I do it so often? A simple question turns into eye rolling and smart remarks. Not cool. I only come here because I need to mail things every so often and the location is closest to my area. read more

US Post Office - Post Offices Near Me - Miami, Florida

Great USPS location! I loooove the United States Postal Service!! A public service that reaches even the most remote places of the country. And it's efficient. I am from Italy and I've dealt with "Le Poste Italiane", the Italian equivalent of USPS. You can't even imagine how bad it is over there. Hours and hours of waiting times, slow and rude employees, unreliable snail mail service. You are lucky if your stuff ever even makes it to the destination. Here they are fast, efficient, polite and they provide an extremely reliable service!!! Jorge (the usps employee who helped me) was polite, helpful and patient! Other employees also worked to speed up the waiting times! And to top it all, they are open on Saturdays!! A public service that's open on Saturday??! You can't beat that. I was very pleased with my experience and their service. read more

This is the worst post office in Miami. Save your time & look for a different one. The majority of the workers are so rude and refuse to help Spanish speaking customers. They are not willing to assist you by any means, not to mention the enormous line that forms in their extremely hot office. There has not been a time where I've come here and left without experiencing any issues. read more

US Post Office - Post Offices Near Me - Miami, Florida

It's really difficult to review this place because the issues really are the customers, not the actual post office. Every time I'm here the parking lot is completely full. The lot is sort of small so it doesn't take much. The line is always three rows deep. People never pay attention to what's going on. They don't have their paperwork completed before meeting the cashier. I watched 1 time where a woman argued with the cashier because she couldn't grasp that zip codes were 5 digits, not 4. I hate that it's the nearest available post office that's open while I'm able to go. If I had options I'd go elsewhere. That being said, the staff is so nice. I've never had an issue with them. Mailing my Christmas presents were a breeze. Getting stamps was simple. They make the wait ok. If you can wait, go elsewhere. If you have to go here, at least the staff won't ruin your experience. The customers will. read more

Ridiculous they only have 2 people on the weekend attending to clients. There's a line of 20 people and one person attending to them. The 2nd line has 9 people picking up. The US post office can do better read more

US Post Office - Two lines so long at 0900 and only 2 people. - Post Offices Near Me - Miami, Florida

Moved into the neighborhood, in rhe first 2 wrrks USPS has lost 2 important packages. Does anyone else get mail?

Horrible. These people don't want to help. They're all rude. All of them push you away and talk over you. No friendly employees. I understand it can be a tough job sometimes, but every single employee SUCKS. Also, the post office is filthy. NEVER AGAIN. read more

If only I could rate this place with negative stars. My husband stopped by the Jose Marti Post Office today 5/22/20 to discuss an issue regarding the placement of our new permanent mailbox for our home that has been under construction and used to have a construction gate with a temporary mailbox. Recently, the construction fence and temporary mailbox have been removed as construction is almost done, the new mailbox has been secured next to out front door, it is visible from the street and matches the exact placement we had before construction started. while also matching the placement of EVERY other house on my street and neighborhood. However, yesterday 5/21/20 the mail lady left a letter saying our new mailbox was "improperly placed". In addition, we have not been receiving important mail and packages for the last 2 days yet the mail lady was able to come place this said letter in my new mailbox yesterday. From the beginning, a (he wish he was) gentleman named JULIO greeted everyone at the door with a less-than-welcoming attitude. My husband explained my situation and was told to wait for a supervisor. After 20 mins, a lady came out and listened to what he had to say and told him she wasn't familiar with these situations so she asked JULIO for his opinion on the matter. JULIO proceeded to chant out "HE DOESN'T OWN THE PLACE, HE DOESN'T MAKE A PROFIT AND HE CANNOT DO ANYTHING ABOUT IT", same words which he chanted to EVERY SINGLE customer that walked in after my husband for those 20 mins he waited. JULIO was extremely unprofessional, rude, belligerent and had absolutely NO WILLING BONE IN HIS BODY to listen or help us, let alone anyone who walked in this building. This person should NOT have physical contact with customers at all as he needs EXTENSIVE training in people skills, respect and most importantly CUSTOMER SERVICE. Please provide this employee (JULIO) some very much needed mental health services and kindly place an employee that is willing, able and determined to provide the customer service we deserve for services we pay for. Sad to say NOTHING was resolved today, no answers were given to our questions, no mail/packages have been or will be delivered for who knows how long. This is unacceptable. read more

WORST POST OFFICE EVER, I literally only went to argue with the employees. There's one woman who truly was so disrespectful, so rude , it was truly the most terrible place ever. If you have something important to do like your passport please don't do it here, I had to reschedule for my passport. Ridiculous how much of a Circus it went down, I wasn't the only customer who had problems as well. read more

Horrible service. They take no responsibility for lost packages. No consideration for business owners and expect for them to sit at there location all day long. read more

Is incredible how postal workers treats customers at Ruben Dario post office in Miami. USPS Customer Service used to be so professional and somehow has lost their ability to assist with respect and help. The employee demeanor today was pitiful, shouldn't be on your team. read more

If you don't want to have a bad time just don't go to this USPS. The worse customer service I have ever experienced.

El PEOR y denigrante servicio al cliente. LO PEOR. Discriminación y obligación de uso de máscara. Mal costumer service y mal trato hacia el público. Tampoco dejan entrar con un dog service aún así tengas carnet. Todos son muy malas personas al atenderte read more

This has got to be the worst post office in the city. They are constantly losing packages. I was told "We're sorry but there is nothing you can do about us losing the packages. We just can't do anything about it. It happens more often than we'd like and it is what it is." by their manager after losing my third package in a year. I'm honestly considering moving just so that my address can fall under a different post office. This post office is a nightmare. read more

I had to renew my passport, Ario was very helpful. Thanks to her I had a smooth visit. I asked her questions while I was in line and she was very patient with me. I was lucky to even have here to take care of me once it was my time to proceed forward! read more

Non efficient super slow, when you need to pickup a package that they neglected to deliver they are still rude and don't provide adequate service to people that need to pickup a package. read more

Average service. Cashiers are nice but lines are long. However, don't make the mistake of going the day before MLK day. They treat it like Christmas eve and they all want to go home early to party. The manager gave me attitude for telling him that the tracking number had said the package had been at the post office after he told me they didn't have it. Then he told me to come back after the extended weekend. They will also act like looking up the tracking number is a great sacrifice that can only be done by the manager. Come on, all you need is to go to Google and type the number. Yes it is THAT simple. Another thing, cashiers please be understanding of the little old Hispanics that don't know English. It is inappropriate to get mad at them and tell them that "this is America" and they need to learn English. Especially considering that your office is in Little Havana, it isn't like they're going to Carol city. Cut them some slack. read more

Coming to this post office is an experience like no other. To begin, the post office self service counter is a mess. This is from nasty customers who prepare their shipping items and throw the trash on the floor. It is so disorganized that labels and shipping materials are hard to find. I visit this location two to three times a week and it is this way most of the time. I do feel bad for some of the cashiers as they are very helpful but it is overwhelming when you step in here and the line is long with only two cashiers on hand. It would be helpful if customers came prepare once they reach the counter. Some wait until their up there to fill out their forms. Parking is another issue at this location. It is Small and when it rains, half of the lot is flooded. If you don't have too much time on hand, this is definitely the office to avoid. read more

Came to this post office today and tell me how the lady rushing me then opens my box asking what I'm shipping and I'm not ready but I waiting the line and they didn't want to give me tape super rude and violation of law going in my box I will never go there again read more

Came in for package pick up... stood in main line 20 minutes until it was my turn and was sent to another line. Nothing is marked "package pick up". On line now close to 15 min and the lady here has disappeared. Very poor customer service. Government employees treat customers like they are a bother... I don't understand this thinking. Without us you wouldn't have a job ‍It doesn't cost anything to be nice! I hope I NEVER have to come back in here. read more

This is by far the WORSE post office I've been to. First all the attendant who's in charge of lost packages or I'm not exactly sure what he is in charge of. Maybe to try to be the least helpful as possible and yell out loud about your lost mail. First of all, he didn't bother to ask who was the envelope from. That it has been sitting in their post office for 2 weeks!!!! Haven't even sent back to sender and when I asked his answer is was oh because we destroy them. The issue was that the mail had the correct address and zip code. The only thing wrong was Miami was misspelled by ONE letter. Apparently common sense wasn't used and my time sensitive mail is either lost or destroyed, because of incompetence. He then said if it was time sensitive why use so cheap priority mail. Which he shouldn't care to ask me? I wonder if he would like to pay for my shipping from UPS to get my things over nighted. The reason also was because this mail was shipped on May 2nd!!!!!! May 18th and I have no answers from USPS. It should have taken 5 days.. Maybe 7 days. 2 weeks in and nothing. But the customer service here is truly garbage. I've lived all through South Florida so I've had to go to many post offices and this one is just so useless. Thanks guys for losing my mail AND now I will have to pay for expensive delivery like the "kind" attendant shouted out to me and the other people in line. So much for "confidentially" as they state on these huge signs through their post office. This is clearly not a post office and more of a joke. Bright side of all.. the empty parking.. wonder why. read more