Corey is the man. Wanted to help a family member with a last-minute errand. And found myself at…read morethis United States Postal Service branch office. Now sure, there was a line because it was Saturday and it was almost 2 PM in the afternoon. But that didn't stop Corey from delivering excellent customer service and treating everyone before me I can All-Star instead of simply herding people through like cattle. His personal ability and demeanor went very far because the last thing you want to feel the sense of rush when mailing things to either their loved ones are for business purposes I was walk-through through the various options and presented different choices, which ultimately led me saving money, which I did not expect I had a great time here and multiple members of my family. Also have a great time all things considered when visiting this location I would advise it.

I wanna write a special shout out to a great employee at the Ludland post office. His name is Sam…read more My package had been returned for insufficient address and the post office was closed. I was unable to call the local office or even get someone on the 800 number. I waited 30 minutes and no one ever answered. I took a chance and showed up. Sam looked like he was leaving and on his way home. I explained to him my situation and that my package was gonna be returned to the sender because of insufficient address, no apartment number. I told him it was for a gift for this weekend. He took the time to go inside and find the package for me before it was returned. I want to thank him wholeheartedly. We need more people like you, Sam! Give this guy a raise!!

I recently visited the United States Postal Service location, and while the space itself isn't the…read moremost modern or the cleanest, the service more than made up for it. The ladies working there were incredibly efficient, friendly, and genuinely helpful. I had a mailing request and wasn't completely sure about the best way to send my letter, but they guided me through the process and made sure everything was done correctly. You can tell they know what they're doing and care about helping people get things right. The ladies is what makes this place cool and reliable. Another perk is the free parking in front. I really appreciated their support, it turned what could've been a confusing errand into a smooth experience. Also, a big plus that they're open on Saturdays until 2 PM, which is super convenient. Just improve the overall aspect of it and installations and it would win two additional stars.

Rude and unprofessional. the passport lady decided she…read morewasn't accepting any walk ins because she was "full". Then she rudely began talking out loud to the other clerks. I told her that it was completely unnecessary and should I speak to the manager and she said she didn't care what I did. I recommend going to west miami or coral gables if you need help with a passport. This location is a waste of time.

The Kiosk bin is always full and stuck at night. I could hear the employee speaking in the back but…read morethey won't come help even if they hear you struggling. Today even the regular mail slots were full to the max at 5:20am. I could only use the kiosk because I work during the post office hours. It's terrible.

Great service ! GPS was confuse, so i add my photo for help another's. I like this store was fast…read moreno line

This is the worst post office I've seen in all the time I've lived here near it. The employees are…read morethe most badly created I have ever seen and here they lost my residence that immigration had sent me and they only know how to say! I don't know!

Always this crap with this USPS office. Packages delayed for weeks, "Delivered" not delivered,…read more"picked up" when not picked up, lost packages. Basically if you live over here you can't use USPS. Unreliable, lazy and just use another service if you live around this address because they are useless.

(Just found this review in drafts & had to post. Clearly I put a LOT effort into it so seems unjust…read moreto not share lol) I just had the WEIRDEST EXPERIENCE EVER at the post office... My building is being tented/fumigated, so I called USPS customer service to give them a heads-up since I was unexpectedly receiving packages that were supposed to come early next week. The lady I spoke with was lovely and super helpful -- she suggested I place a mail hold and pick up my packages on Monday (this was Thursday). I agreed. Later that day, I realized one of the deliveries was a food item that would definitely spoil if it sat on a mail truck all weekend in the Florida sun. I decided to pop into the post office and was thrilled to see barely anyone there (a miracle!). As soon as it was my turn, the woman behind the counter yelled "Next!" without even looking up from her phone where she was actively texting. I approached and explained the situation, saying I'd like to pick up my mail. After looking up my address, she flatly said that if I picked up my mail now, it would cancel the mail hold and regular delivery could restart. I reminded her that my entire building was literally tented and they could not deliver -- I would simply return Monday for the rest. She seemed annoyed and repeated herself. I calmly said I understood, but would just like to pick up whatever was already being held. She exasperatedly turned around and disappeared into the back. After what felt like forever in that FREEZING lobby, she finally returned and told me to "speak with them at the end." I walked down to the other end of the counter and encountered my mailman (who up until that moment, I thought I had a great relationship with!) and another man I assume was the manager (have seen him there before, never in uniform). I said hello. They looked at me and literally said: "Well, what?" Ummm, what?! If you need me to repeat the situation, I will -- but "Well, what?" is highly unprofessional. I again began explaining why I was there. Somehow it turned into them chastising me for not emptying my mailbox often enough. HUH?! I seriously felt like a 13-year-old in the principal's office. While I didn't feel the need to explain a DAMN thing, I started to say (as the mailman very well knows) that my 1920s mailbox isn't exactly built for 2025 levels of mail -- especially during elections when the political junk mail is insane. Before I could even finish, the guy cut me off, saying he "wasn't gonna get into it." He told me if my mailbox is full, then the mailman should stop delivering my mail entirely and bring everything back to the post office -- that it's "not my choice" and "I don't make the rules" -- then turned around and walked away. Seriously, WTF is this man talking about and why is he so butt-hurt about my mailbox? Anyway, that was NOT even what I was there for. It was so bizarre, so rude, and so totally unhelpful. I was left standing there with the mailman, who by now was suddenly acting like the friendly guy I recognized. But at that point, I was DONE. I told him I'd be back tomorrow. Then -- get this -- he suddenly says, "Wait, I actually do have packages for you in my truck! Let me go get them!" WAIT, WHAT?! You had my packages this whole time and let that entire weird exchange happen without saying a word? I was flabbergasted. I just looked at him and said this whole situation felt like the Twilight Zone. I told him, please get ALL my mail off the truck, put it aside, and I'll be back tomorrow. GOOD DAY, SIR. Sheesh... Wish me luck. UPDATE: Returned today & there was still no mail of mine to pick up. The only redeeming factor, the wonderful & super helpful clerk, Mayzara, who was not only incredibly pleasant but went the extra mile of actually calling the mailman on her mobile to ask where my mail was. He didn't answer but it doesn't change the fact that she seems to be the ONLY person here who actually cares about customers. THANK YOU, Mayzara! That star is for you & only you :)

I have been here a few times and have a stress free visit. I tried to avoid coming during busy…read moretimes. I also try to buy my labels and just drop packages off instead of standing in line because that can take forever.

This place is an absolute joke. Easily one of the worst customer service experiences I've had…read moreanywhere. The staff is beyond rude--talking down to customers, raising their voices, and acting like you're an inconvenience for simply asking a question. I was treated with zero respect and spoken to in a humiliating way in front of other customers. Completely unprofessional and unacceptable. If you don't want to deal with people, don't work in a customer-facing job--simple as that. We're literally paying for this service, and this is how customers are treated? No accountability, no courtesy, no basic decency. Management needs to step in because this kind of behavior should not be tolerated anywhere. Avoid this location if you can. Save yourself the frustration.

I've been coming here for years since 2013 on and off and the customer service has been excellent…read moreand helpful. It's always been quick for me. There can be a lot of people but then that's on you-- to know when rush hour is

I had a very unpleasant experience at this UPS location in Coral Gables. The moment I walked in, I…read moregreeted the employee with a simple "Buenos días." Instead of responding politely, he looked upset and replied sarcastically, "Why are you guessing I speak Spanish? I'm a gringo." I calmly responded that if he had simply said "Good morning" in English, I would have understood that he only speaks English. There was no reason for the rude attitude. Coral Gables is an area where many people speak Spanish, and greeting someone that way is completely normal. Basic courtesy and professionalism should be expected, regardless of the language someone uses to say hello. Very disappointing customer service

It's a UPS... if you've been to one, you've been to them all. Part of the typical corporate…read morecapitalistic standardization that we've all grown accustomed to. The worker helped me with my fingerprinting and was great about it - these workers here deserve a raise! Loses stars for overall blandness and for its siting in an auto-oriented, surburban hegemonic design that pollutes the environment and worsens our health.

Terrible customer service lady who works there has no idea how to treat people. Patronized me and…read moregave me bad instructions and then got mad at me when I followed her incorrect instruction. So rude.

This is a relatively small, somewhat basic US Post Office, located on Miracle Mile about a block…read morefrom Douglas. Aside from the manned counter where one can mail packages, buy stamps and obtain other standard USPS services, this location also has a section with several rows of PO boxes and a slot to drop off postage paid envelopes and small packages that's normally open 24 hours, though it's currently locked when the service counter isn't manned due to Covid. The biggest plus about this particular USPS location is the operating hours of the full-service counter, as it's staffed later than most and has some very attractive Saturday hours...It's open until 6pm through the week AND from 10am to 6pm on Saturdays. The parking situation isn't the best, as your only options are the "Park by Phone" spots along the streets or the paid parking in the garage above this post office. The 2 or 3 spots directly in front of this place are often marked valet only. That said, if already conducting business in this general area, this post office is a good alternative to the much larger (and usually busy & slow) main Coral Gables post office a few blocks away.

I never go out of my way to leave a review either good or bad, but this is the worst location i've…read moreever had to ship out of. lines of 20+ people, with 3 staff in the building, and only one actively engaging with customers. 0 out of 5 if i could

I urge everyone not to purchase merchandise from this company…read more. their products are not what is advertised and teir customer service located in another country is extremely rude. I AM TRYING TO RETURN AND THEY MAKE IT IMPOSSIBLE. nO CUSTOMER SERVICE HERE..