Very conveniently located in an area that has a lot of shopping…read more Easy to access inside to drop letters off in the box inside.

went there to get just a couple international stamps stamp. there were 2 females behind the…read morecounter. one of them was clearly goofing off. she did nothing but pretend to be cleaning her work area or walking off to the back every 5 minutes coming back and pretending to be fixing her work area. this went on until i left about a half hour later. she helped no one . i had two people in front of me and several behind. the first person just needs stamps and the only other girl there got him the stamps. the next person was sending a small 8 x 1o in. package. it took the girl a full 25 minutes to figure out how to do it. she just kept looking at her computer screen and playing with the paperwork. at that point i said to the lady behind me "this is unbelievable" not sure if she heard me. he left & i went to the same girl. she then said to me we're closed. i said what ? she said yep and started to walk away. it was 4:30 i checked my watch. they close at 5 pm. she then changed her mind i guess. returned and rudely said "what do you want ? " i said i just need 2 international stamps. she got them for me and i left. what a rude individual. i guess there is nobody supervising these slackers. i've sent many packages from here to hong kong with other clerks and the process has never taken more than 10 or15 minutes 'tops" the guy in front of me was sending his small package to columbus. what a joke. these individuals need to be disiplined.

The staff is very friendly and fast…read more I have never gone in and had a long line. The girls keep the line going. They offer everything for you mailing and shipping needs.

if you want to wait and see workers just stare at you and not help you than this is the place to…read morego. just wanted stamps amd waited 20 minutes

I never leave reviews. I'm a busy person so I don't have time. Also, I was told if you're not going…read moreto say nothing nice, not to say anything at all. Unfortunately, I have to break that rule. This post office is hands-down, the worst post office I've had the misfortune of visiting. Due to my job, I visit regional post offices nearly daily and this one is the absolute worst. In particular, a woman with a thick foreign accent and blonde hair. She was so precise and meticulous (you'd think that would be a good thing, it isn't in this case) in her job, she was oblivious and uncaring to the massive line forming. She had no sense of urgency and she was giving every customer an incredibly hard time. So much that it had to be intentional. The person in front of me had a prepaid first class package they were dropping off that weighed in at 9.1 ounces. She would not accept the package because the person only paid for 9 ounces. I openly gawked in disbelief. I thought I was on some candid camera or reality show. I don't know what her problem is, but she should not be working in customer service. She does a disservice to customer service and I'm appalled she works in a capacity where she's allowed to abuse people because she doesn't have to account for her actions.

Busy post office. The inside retail lobby is a little congested. The way it is set up if you are…read morejust dropping packages and there is a line you pretty much have to wait in line to just put them down. The inside mail drops get full very quickly. Have had several packages get stuck in the drops and could get damaged.

There was only one teller but he is quick and very efficient…read more Its clean and organized inside and out. They have a drive up drop post box.

Tony is awesome, helped me so much with a huge order of certified mail. he was so patient and even…read morewith a long line at the very end of the day he was kind and courteous to everyone. thank you for your help and being a genuine, kind person to work with!

I walked in with no line wait. The postal employee was very nice and helpful. No complaints.read more

Unfortunately, I did not get the lady's name I dealt with but she was so rude, would not let me…read morefinish a sentence without interrupting, would not listen to what I had to say yet said "I hear you". Told me the info I was given by the Brunswick Postmaster Steve - that he lied to me. The forwarding address we gave (to Strongsville) was not processed properly and will now be delayed another "one to two weeks, we just don't know". "That's the way we handle things." I worked in cust serv for decades. If she were my employee, she would be reprimanded and sent for retraining and then just fired if that did not make a difference. I guarantee she would not have cared. And after reading other reviews, I see there is no sense in me going to the current Strongsville postmaster with these complaints as I do not believe they will be addressed. This particular USPS representative was dark skinned with long black hair.

I've had very good customer service from other post offices with nice cashiers, but this one…read morecashier sounded like a robot, LOL! Also, it appears, according to all the street signs in their parking lot, one can only make a right turn onto State Road, but cannot make a left onto State Road, or go straight ahead into the shopping plaza. Overall, I would rather go to another post office.

I had a very disappointing experience with this post office. I made an appointment for my daughter,…read morebut when we arrived, we were told the employee was on lunch and asked to come back later. We returned at the time we were instructed, only to wait an additional 15 minutes for the same employee. Additionally, when my husband and I scheduled appointments for our passports, our appointments were canceled twice without adequate explanation. This location clearly needs a better scheduling system and improved customer service. Appointments should be honored, and customers' time should be respected. I hope management takes steps to improve these ongoing issues.

Ok people, let's keep it real. Can you imagine working for the Post Office? Picture a job that is…read moreas boring as watching paint dry and having to deal with people who constantly complain about missing packages and expensive rates all with a bad attitude. I see these poor ratings on the customer service and I wonder what people expect. I don't go to the post office looking for a hug and a rendition of Koombaya. Sure, these folks could use a dose of happiness. The staff here is rather grumpy, but not rude. They get the job done and ship my stuff. This location is located in a strip mall, so plenty of parking. They have a rather large retail area, a self service kiosk and I love the mail drop bin with the huge metal turn-style. To mimic Andrew, this place is super clean! I definitely will be back to this location!

Our office building regularly goes without weekly mail delivery. When you call the listed number…read morethey put you on hold and then disconnect the call.

The wait here is truly ridiculous. make sure to have 30 minutes to an hour to wait. There is only…read moreone worker trying to check out people with a line out the door.

Good people. I send a lot of items overseas to my wife in Kenya. Never a problem. Easier to send…read moreher items than to bring her to America. Go figure.

Officially frustrated with the Broadview Heights post office and its employees. I've lived in…read moreBroadview Heights for about 3.5 years now. In that time, I've had maybe 2-3 packages delivered to the wrong address and also received the wrong package for neighbors. Thankfully, our neighbors will usually bring them to us, however, I've been missing a package that was marked as "delivered" since 11/16. I've called probably 5 times and even spoke to someone in person to no avail. They keep saying they will contact the carrier to have them recheck other mailboxes, but I'm pretty sure that has not been done. My package was delivered somewhere, or perhaps stolen in the short time between delivery and when I checked the mail that day. Beyond tired of being told they'll call me back - it's all bs. Only giving them two stars because while they're lying to me about finding out what happened to my package, at least they're nice while doing so. And we do receive MOST of our packages and mail. I guess I'll never know what happened to my package and will report it lost. If anyone received a package to the wrong address somewhere in Broadview Heights, please do the right thing and deliver it? Thanks.

The people who deliver packages don't bother half the time. They don't even leave a note. I have to…read morecall and the post office says I was not home. I was, waiting for the package. Then I go to pick it up and there is a very long line. Two people are supposed to be there but one goes off somewhere all of the time. This service has gone way down hill.