I am a small business owner and I am at the post office…read moremultiple times a week. The customer service is exceptional!! The front clerks make my day every single time! Gina is one of the best around...always a joy, has taught me so much when shipping for my business, & treats my items with such care! She will be seriously missed when she retires this month! Danielle is fantastic ...she has gone above and beyond for me on several occasions and has the patience of a saint! Peggy is always pleasant and efficient! I am so grateful for the work they do!

My husband and I went to the Oberlin P.O. to renew our passports. Our photos were taken. The photos…read morewere clear and sharp. The clerk stapled the photos on our passport applications. Placed all the required documents in an addressed envelope ready to be sent. She was efficient, very polite and most helpful! HP & JP

There was only one teller but he is quick and very efficient…read more Its clean and organized inside and out. They have a drive up drop post box.

Tony is awesome, helped me so much with a huge order of certified mail. he was so patient and even…read morewith a long line at the very end of the day he was kind and courteous to everyone. thank you for your help and being a genuine, kind person to work with!

I never leave reviews. I'm a busy person so I don't have time. Also, I was told if you're not going…read moreto say nothing nice, not to say anything at all. Unfortunately, I have to break that rule. This post office is hands-down, the worst post office I've had the misfortune of visiting. Due to my job, I visit regional post offices nearly daily and this one is the absolute worst. In particular, a woman with a thick foreign accent and blonde hair. She was so precise and meticulous (you'd think that would be a good thing, it isn't in this case) in her job, she was oblivious and uncaring to the massive line forming. She had no sense of urgency and she was giving every customer an incredibly hard time. So much that it had to be intentional. The person in front of me had a prepaid first class package they were dropping off that weighed in at 9.1 ounces. She would not accept the package because the person only paid for 9 ounces. I openly gawked in disbelief. I thought I was on some candid camera or reality show. I don't know what her problem is, but she should not be working in customer service. She does a disservice to customer service and I'm appalled she works in a capacity where she's allowed to abuse people because she doesn't have to account for her actions.

Busy post office. The inside retail lobby is a little congested. The way it is set up if you are…read morejust dropping packages and there is a line you pretty much have to wait in line to just put them down. The inside mail drops get full very quickly. Have had several packages get stuck in the drops and could get damaged.

I watched a mail truck pull up to the block of post office boxes on our street. Hyde Park…read moreBeachwood. An individual gets out of the truck with mail in his hand and tied to open the array of boxes. Does not succeed. Goes back into his truck, and then tried again. Still unable to open the boxes to deliver the mail. Drives off. NO MAIL delivered. To add insult to injury , to call the Beachwood post office there is the 800 number - USPS National Customer Service. What a joke that was. 10-15 minute wait for a live person. All other local post offices have a LOCAL number.

come on it's a post office. But I have to say even though the location is very convenient. There…read moreare two ways to get here one entrance from Cedar Road and one off of Lander Road. They have outside mailboxes for after hours and inside it's just like any other post office... including the typical unhappy and grumpy workers. I really can't figure it out. If their job is so bad why don't they quit and get a job that makes them happy? I mean they are lucky enough to have a job with normal hours, great job security and benefits so why so grumpy? And why take it out on us? I swear I have a panic attack when I wait in line because I know how mean and awful they are going to be.

Unfortunately, I did not get the lady's name I dealt with but she was so rude, would not let me…read morefinish a sentence without interrupting, would not listen to what I had to say yet said "I hear you". Told me the info I was given by the Brunswick Postmaster Steve - that he lied to me. The forwarding address we gave (to Strongsville) was not processed properly and will now be delayed another "one to two weeks, we just don't know". "That's the way we handle things." I worked in cust serv for decades. If she were my employee, she would be reprimanded and sent for retraining and then just fired if that did not make a difference. I guarantee she would not have cared. And after reading other reviews, I see there is no sense in me going to the current Strongsville postmaster with these complaints as I do not believe they will be addressed. This particular USPS representative was dark skinned with long black hair.

most horrible postal service in the world . AWEFUL CALL CENTER i want to castrate everyone in that…read morebuilding . cannot get an explanation as to why my package wasn't delivered when my address was correct. obviously delivery driver stole it. never use this postal service

Our office building regularly goes without weekly mail delivery. When you call the listed number…read morethey put you on hold and then disconnect the call.

Better!! Staff is different than when I used to avoid this branch! Much nicer, more helpful,…read moreactually happy & friendly with customers! A world of difference! I don't mind going there at all anymore.

It's somewhat hilarious to me how much I have used this post office... more than any other my whole…read morelife... they are all very friendly, there usually isn't much of a line (I can't say I go during peak hours tho) and though I've been to a couple other offices in our county I really don't think they even compare to ours... I suppose I'm biased, lol

The service is what you would expect from a post office. The parking sucks, but I'm glad they have…read morea drive up post box. Just your average post office!

I love this USPS location as a perfect, low-traffic alternative to Wooster's one and only, horribly…read moreinefficient branch. In any case, this one is even closer to work too, not to mention the lack of traffic to get there. The employees here have always been incredibly friendly and helpful. The country, small-town charm really shows. The selection of stamps is usually quite limited. Them being in a smaller town they don't get a large quantity of the new and unique ones. However, they're a full service location and I have already shipped countless packages out of here. There are even some select occasion cards available on a small rotating rack and an assortment of the flat rate envelopes and boxes. Outside, the building still has an older Post Office charm to it with brass (at least in color) letters and numbers on a red brick façade. There is parking both on the street and in a large lot adjacent. I've never not had a place to park and never had to wait more than 5 minutes in line.