We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

Adrian was friendly, careful, efficient, and explained clearly what was needed. He left the area…read morenicer than he found it and made sure everything worked better than it ever had before. Highly recommend!

We had clogged drains in the kitchen sinks. The service technician Adrian was very courteous and…read moreknowledgeable; he explained the problems to us very thoroughly with photos and recommended the solution and preventive measures for the future. The job was completed in about two hours. His work showed professionalism and good workmanship.

Quick response and fantastic work quality. Great value and excellent service…read more Waking up on Saturday morning to a broken heater is no fun, but they made it so easy

Wish we knew about Efficient Water Heaters sooner…read more We had to replace our tankless water heater on short notice and had a new Navien tankless water heater installed by another company. Unfortunately, it took 2+ mins to get hot water. The installers came back multiple times over many weeks trying to fix it -- no luck. In desperation, we called Joseph at Efficient Water Heaters who came out and quickly diagnosed the installation issue. The next day, Omar performed the work and now (finally!) our Navien operates as intended. This business is Navien certified and it shows; they definitely know what they are doing. Oh, and they're very personable & professional throughout. Just call or text them to solve your water heater needs. No need to mess around with anyone else.

I've used Giovani 4 times in the past few years and he has always been quick to respond through…read moretext message. Last night he came and worked on my water heater for over two hours until it was working so that my family and kid can have hot water again. I always appreciate how responsive he is and that he always shows up when I need a plumbing issue taken care of.

Giovanni was absolutely amazing! My kitchen drain stopped working and my sink was completely…read moreclogged. What I thought would be a small, quick fix ended up turning into a much bigger project, but Giovanni was incredibly patient, thorough, and committed to getting the job done right. He took his time, never made me feel rushed, and genuinely cared about finding a solution. On top of being extremely knowledgeable and honest, he's also hilarious, he had me laughing throughout the whole process! I highly recommend Giovanni to anyone who needs plumbing work. It's hard to find someone who is honest, reliable, patient, and genuinely takes pride in their work. If you have any plumbing issues, call Giovanni, you won't regret it!

I reached out to Pure as a referral from my insurance agent. I had used a different plumber for…read moremany years for more simple work like clogged drains, but when they needed to do a more complicated job (still simple for a plumber) they screwed it up 4X so I decided to get a new plumber to fix a leak that had now developed in my kitchen sink. I reached out over yelp and they were very responsive to my request over the weekend. Good communication and timely responses (especially since it was the weekend when they are closed). They answered my questions and scheduled me for Monday. They came by and were friendly, professional and helpful. Really appreciate how they handled things. Sounds like I may have found a new plumber to use from now on.

Otis Henry came on time to change out the shower faucet valve from the backside by cutting through…read morethe sheetrock. Done in 1.5 hour. Cleaned up everything. Nathaniel double checked and walked me through what was done and gave be a sheetrock partner who can fix the opening. Very professional.

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Customer Service: 5-Stars Inspection and Knowledge: 5-Stars…read moreProfessionalism and Punctuality: 5 Stars Overall Rating: 5-Stars Payless Water Heaters & Plumbing provided stellar service and replacement of our 16 year-old water heater. We needed an urgent replacement of our gas water heater as we are expecting and hosting guests and needed hot water immediately. I called their customer service line to schedule an appointment and they were able to solve our problem right away. I called yesterday afternoon and Jessica was able to schedule an appointment for service first thing in the morning the next day. Luis B. arrived on time, was extremely professional and knowledgeable, and was able to diagnose the issue right away. After identifying the problem, I let him know we needed hot water as soon as possible for our guests we are hosting. He acknowledged my situation and confidently assured me that hot water would be restored. Luis B. walked me through the problem, provided solutions with great knowledge, and shared several options for replacement of the water heater. He gave me choices on how to move forward and was able to answer any questions I had about the packages they offer. Once I made my decision, he quickly went to work to replace our old unit. He was extremely professional, performed clean and precise work, was communicative throughout the whole process, and was very fast to solve our problem. Luis B. was in and out and completed the job within an hour and a half. Overall, from initial phone call to final completion of the water heater replacement, the service was amazing. The whole experience was professional, understanding, effortless, and true to expectations by completing the job within 18 hours of calling them. They provided an outstanding experience and service at a fair price and I would highly recommend Payless Water Heaters to everyone. See the work for yourself in the pictures. Thank you to Luis B. and the Payless Water Heaters team! JP

Really appreciate Affordable Plumbing Services! I used Yelp to reach out to vendor, within 20-30…read moreminutes had a conversation with him and an appointment for the next day! Mike was awesome! He communicated with me when he was on his way, which I really appreciate. While we have a bigger issue we need to address (replacing galvanized pipes), he was so helpful and managed to address one of the two issues we had. I will absolutely be giving him a call for future plumbing needs and would highly recommend. Sometimes you just need a reliable, knowledgeable, and professional resource - Mike is your guy!

Wanted to give a shout out to Michael and Affordable Plumbing Services. I contacted the company…read morethrough their website and was contacted within 24 hours. I was able to schedule an appointment quickly (mostly due to a cancellation). Michael arrived right on time and immediately went to work. He kindly answered all my questions along the way. When I mentioned that I planned to attempt to do a bathroom faucet change myself, instead of "talking down" to this 60 YO woman he actually showed me what I needed to do and gave me some tips. Even said if I got stuck to send him a text and he'd try to walk me through it. Never had a plumber do that before. I would definitely recommend Affordable Plumbing Services and won't hesitate to call Michael back to do work for me in the future.

Highly recommended for water heater installation. I'm a professional property manager/building…read moreowner and work with many contractors. I used Water Heater Masters to replace the conventional gas-fired tank water heater in my own residence and was very pleased with their professionalism and quality of work! Would use them again without hesitation!

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

Nur was very friendly and he came on time as promised. He…read moredid quality installation work and made sure system is working properly. Overall I am happy with their service.

I have worked with Zack on several projects in our house, and I have only great things to say about…read morehis work. He has worked on re-locating our washer unit, which involved some tricky plumbing, and installing a sink in the garage. Most recently, we had to pack up some drywall due to water damage in our garage (unrelated to his work). Zack identified a pipe joint was still leaking, and he replaced an entire section with new copper pipes and soldered to ensure we had no leak before patching it up. He always has the customer's best interests in mind, provides fair pricing, and is very friendly to work with. He and his crew are professionals, and always clean up after their work is done. I highly recommend him!

I HIGHLY recommend them!!! We had a major plumbing issue on the weekend and couldn't use the water…read moreat home at all , when I called them, they were very supportive and had their crew available within 1 hour. The professionalism, ability to understand my panic and then to help me... I have not seen such support from any other provider. Thank you so much!

-Dishonest -Predatory and high pressure sales tactics…read more -and didn't even resolve the problem Let me start by saying that I paid them the $398.72 fee for coming out to inspect and attempt to unclog our kitchen drain. So please don't bother trying to remove this review. Play by play on tactic (TLDR): They failed to unclog our kitchen drain, crawled underneath the house to check out pipes. Offered to try unclogging again, but we declined because it didn't work the first time. Then it was suggested that we replace the entire kitchen line which is older metal piping. In good faith we thought they were genuinely providing a solution and we said that we'd like a quote for what a replacement would cost. Well here comes the fun part, a project manager was sent out to provide the quote. The gentleman was very friendly, spent time talking to us, talked about his family and asked about ours. Bonded with us over having children. Then told us, the quote is ready, please review. We were given a quote to replace 25ft of old piping with pvc, the quote was for replacing everything underneath our kitchen, and includes a new clean out, and doing a flush of the system (which was a freebie which normally cost $2400 alone), before and after pipe replacement. Access to the piping was straightforward, no oddity or special circumstances in our home. (They crawled and checked it out and said so themselves) They quoted us $7700 for this job, told us that they provided high quality work for this price and they are fixing other people's mistakes constantly which ends up costing more if we go with other cheaper options. Our gut said this quote felt unreasonably high and proceeded to ask what kind of discounts can you do. he tried to get me to tell him a price I wanted to pay. I said I have no reference points and I'm not in a position to know what is a fair price for this since they were the first ones to come out. Told him I'm going to get a few other quotes, and was then pressured to give a price again and he said he can call management to get approval. But if we do that I'd have to sign right away. He will not enter negotiations without a commitment that we'd sign today. (Let's turn up the pressure here...) I said give me your best quote and asked how long is your quote good for? And he said I'll give you five days. (I clearly read in the estimate contract draft that standard quotes are good for 15 days.) He said, great I'll check back in 5 days and see if you're ready to negotiate. But I don't know if I can do the same price beyond that. Conclusion: called 3 other companies for quotes they all came in under $3500 for the exact same scope of work. Even better ending is that one of them was able to just unclog the pipe and also crawled underneath to inspect and told us that the existing pipe is actually in great condition, no need to replace. Of course all the other companies would not provide as high quality of work as knockout plumbing and repipe claims to do. And it's funny how they didn't even solve my problem with their high quality bar, while a less expensive and "lower quality" provider did the job. I don't even want a refund, I just want everyone here to know about their tactics. And know that some people working here are intentionally trying to take advantage of you when you are vulnerable and need help. If I were the owner of this company, I'd take a good look at what's going on and do something to fix this. Mic drop. Thanks for reading.