My experience with this company would have been FLAWLESS if it wasn't for Clarissa . She is beyond unprofessional. Apparently she handles paperwork for United flooring . And she made it a point to let me know she is a black owned business after going back and forth with me through text messages ( unprofessional ). I originally went with this company because John Did an amazing job selling me on the floor that i wanted. He was very detailed and actually brought products for me to have a visual/ feel of what i actually wanted . He quoted me a GREAT PRICE ! There was no way i could pass this up . We discussed several things that i wanted changed in my home including potential bathroom upgrade and carpeting . The contractor came the day of our appointment and dropped the product off showed me the floor plan which included kitchen , dining room living room and both bathrooms . Stated that this was the floor plan given by United Flooring . I stated great i had no idea what i paid for included the bathrooms but i was like great this is amazing ! The contractors did a FLAWLESS JOB ! Kept me in the loop with everything that i needed to be aware of after pulling up my old flooring , they worked from 1pm day one to 8 pm that night and the next day from 8am - 6pm and the floors were completed ! Contractors were sooo good and super nice they did amazing work ! The flooring i have is vinyl scratch proof and water proof just what i needed ! However once the job was completed i received a call from the original guy that came out John , he told me the bathrooms were NOT included in the price that he gave and that the contractors did extra work that was not included . Originally he wanted me to pay the difference but then he WAIVED it for me as i was confused because the the contractors had a SPECIFIC FLOOR plan when they originally came out ( communication issue #1 ) . I signed a contract before contractors came 1/20 , contractors originally came 1/26 and were done by 1/28 - by 1/28 Clarissa was contacting me saying that i needed to RESIGN documents . I asked her why , she stated that the ORIGINAL PAPERWORK was missing a document . I asked her to send me " the document " that was missing so that i could review and just sign that ONE document . She never responded to my email but proceeded to text and email again about me RESIGNING all documents again . I stated to her i was not signing anything again as i signed to finance 1/20 prior to contractors coming . She continued to ask me to sign still not giving an explanation , so i decide I'm NOT going to finance any longer and wanted to pay out of pocket instead with my credit card . She wanted me to put my full credit card number on yet another document and sign , i stated i am not putting my credit card information on anymore documents and asked if i can pay in person or with original guy that came out , she proceeds to tell me that she is a black owned business and would not jeopardize her company over my $5000 ( basically making is seem as though I'm less than ) i told her she is beyond unprofessional and still has yet to explain what the original issue was with the paperwork so why would i feel comfortable giving you my full credit card information ? Smh . I told her i will pay out of pocket but i want her to cancel my contract with the finance company first and send proof , she then tells me i need to call them MYSELF to cancel . I stated i didn't call them to start it so why would i need to call to cancel , smh. Just horrible ! Long story short if you go through this company DO NOT FINANCE ( she has no idea what she is doing with her paperwork and doesn't feel the need to explain things to her customers that have concerns ) she didn't know what her contractors were here working on and she ended up calling me while they were here stating they would be coming within a week when one of the parts that were missing came in . Smh just all over the place . John the guy that came out originally ended up calling me and apologizing on " the company's " Behalf however i feel like it wasnt his job to do so , it should have been hers . I wrote this message to WARN ppl that are just like me , it's as simple as being transparent with your customers instead of just throwing papers at them to sign when clearly you're the PROBLEM . Other than that flawless job with contractors and John ! Would i recommend ? Yes but with WARNING ! read more