5/15/2022 update, aka part 3 Upon posting the above not-so-great review, I was contacted right away by John. He was flummoxed as to why I had negative things to say and expressed a fervent desire to make everything right. We've made an appointment for him and his installer to revisit my home, inspect the issues, and do whatever is necessary to make the job perfect. I call that Great Customer Service! Will post an update after their repairs..... [/part 3] read more

The Yelp reviews are right. I reached out to many flooring companies because I wanted to get carpets installed before my wife's bday. John was responsive and was able to come same day I reached out for quote and measurements. I had a tight budget and timeframe and John was able to meet both. He was able to get installed in a few days. I was impressed by John's knowledge of all the other flooring companies and was confident that they could not beat his price. It was true after receiving multiple quotes. Alfredo and his crew were efficient and did great work. The one thing I noticed is they used an automatic stretcher which gives a tighter install than others who use the knee kick method. The install was tight and clean. If you're ready to pull the trigger and get quality carpet/flooring installed, I highly recommend John and United Flooring. He makes things happen and very responsive and really appreciated that he was able to get my carpet installed for my wife's bday. read more

United Flooring - Master - Flooring Near Me

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avoid! out of business and will not respond to any inquiries. they installed a substandard floor in our home and charged us for premium flooring. we have been attempting to resolve this since oct 2022 and nothing. avoid avoid avoid avoid read more

John, Hipolito, and their team were rock stars. So professional, kind, and patient! John came by last Wednesday and by Tuesday this week (that's within a week) the floors are in and the room looks amazing. They kept us in the loop of when they were going to arrive, and they worked hard to make sure that everything went well. When the job was done, they cleaned and made sure nothing was left behind. We were so appreciative that they cleaned up what they could! Hands down the most professional company and team we've worked with for our new home. We were blown away by how quickly it went from quote to finished job. What a wonderful change from being ghosted and long wait times! read more

United flooring was great! They were fast, efficient, and respectful. They came and got the job down in under 3 days from the initial quote. They cleaned up and left us with great carpet. read more

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Bad experience and went out of business when we needed to contact them 6 months after installation

I purchased the luxury vinyl flooring for my kitchen, bathroom and living room. The quote was pretty high, but I wanted it done right and they could install it quickly. The sales person was super nice and very friendly. The flooring product is really good. And the installation itself was perfect. The installers did an excellent job working around a rock fireplace. It's very hard to do right. He made it perfect! The only reason I said 3 stars instead of 5 is the scheduling. They were no show on a few days and on others they would show and then leave at noon. It took a lot longer than expected. Additionally, the salesperson under quoted the cost to prepare the floors. After the job was started I was told it would be a significant amount more to remove tile. There was nothing new found, they simply under quoted, then your stuck and have to pay. I did have some water damage in the bath. The sales man original implied it would be just a little more, less than 100. To fix the damage. Then charged me 1100. . These guys were over booked and running multiple job. I get it. They did work on Sunday to catch up. And when the salesman heard I had a dog die, he came by with a gift card. Very sweet. But in the end, the lack of planning, unexpected costs and length of time to complete affected my overall satisfaction. read more

United Flooring - Flooring Near Me

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Large flooring job - 2500sqft residential. Upgraded to LVP. It was a big job. Very responsive and willing to work within budget. They completed the job on time! read more

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The guys did a fantastic job replacing our floors with a high end vinyl. Very thorough and for a competitive price. Actually, they were the most competitive bid we came across after they outmatched what a competitor had estimated. Great experience and highly recommend. read more

United Flooring - Living room - Flooring Near Me

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Very good experience with those people who are gotten our floors done beautifully. The sales person name is John. He is very professional with his job. The installer leader name is Hipolito. He is a very nice person you may never met. He leads Sammy, Sergio and Manny. They are working as working on their own home, very responsible. What ever you asked, they were explaining to you and help you. Once I was talking to them, Sammy looked up on the ceiling, saw our air filter screen was opening, he opened it, made corrected than put back. Such small thing, but was touching my heart. They are very good on the job! We are very happy with our new floor. Feel like a house! We are relaxed how important if you have a better floor in your house! We should done earlier! read more

Fast, top notch customer service! I reached out to several carpet installers via yelp on a Saturday morning for a quote, not thinking they would contact me til Monday. John called me right away and was able to provide a quote virtually using pictures and dimensions provided. He was able to get me the best deal around town with Monday installation. I was sold and a happy camper! My only peeve was the communication between my tenant, the installers and John. It wasn't consistent but nonetheless the job was completed in a timely manner. read more

Great experience. Clarissa was very clear on what to expect from this experience. John, was great at explaining the step by step process. Hector the installer, was great. He did everything in a timely manner....he finished everything in one day! 10am-8pm read more

United Flooring - Flooring Near Me

It's not enough stars or words I can say about united flooring the sale person was so good he had to be the manager or owner the way he took care of us he was good now the installer was top notch they told me the job was going to take 2 to 3 days to finish to my surprise they finished in1 day you can't top that fast excellent great work I was so impressed I can't wait to call them back for another job I would recommend this company to anyone don't just take my word call them and you would see for your self united thank you for making my wife very happy read more

I'm selling my house in Carmichael and basically spammed Yelp for all the flooring companies to give an estimate for carpet and laminate installation. I probably messaged 20 different flooring companies throughout Sacramento area and found United Flooring is the best of them all. They replaced my linoleum floors in the kitchen, three bathrooms and laundry room. They also replaced all the carpet in the house. This is about a 1700 sq/ft carpeted area. The speed and efficiency of John and his crew are second to none. They were done with the project even before the other companies were still working on their bids. Their proposal was also among the lowest and most competitive. They also use Digisign for secure online transaction. I like the use of this high-tech proposal. It is very convenient and specifies the project in detail. They clean up after work and did not hesitate to come back to do touch ups. I highly recommend John and United Flooring, there is no need to spend hours getting bids from other companies. Give them a call, you will be impressed. read more

Manny and the team were great to work with and they even beat my Home Depot and Lowes quotes as well. Thank you guys. The flooring looks great!! read more

John was great to work with. He came on short notice, and started the next day. Within three days all of the floors were done and my wife was happy. Thanks John! read more

I spoke to John to have floors installed in my house. He had his team install the floors. I'm not super happy about how things were done but it's decent work. Certainly better than I could do. I will say the work was done in one long 3-day weekend and was completed quickly (shortly after agreeing to purchase). This was a couple years back but I think I had around 2,000 sq feet of flooring installed. So a very large project. Also, his price was competitive. The door trims appear to be cut too high, the carpet that meets the flooring was not done properly as they are not carpet tradesmen, the baseboards look terrible but they aren't finish carpenters. I see some mistakes here and there. I would not recommend this company, but I'm sure it depends on the team that John uses bc John was not present. He just made the sales pitch and then sent a group of guys to do the work. Also, the edges of the flooring where it meets the wall is not caulked as recommended in the install instructions to make the floors waterproof. Nor did the guys sweep under the flooring to remove all dust and dirt prior to install, which was recommended in the instructions. read more

The team at United flooring saved me. I had started a flooring project that couldn't be finished for unforseen reasons. They came out within 24hrs and started installing the very next day. John was great, was able to help me find some ideas that fit my budget and was very knowledgeable. The installers did a great job, we're very courteous, and cleaned up well. My only regret is not buying my floors directly from United flooring. I would recommend this company to anyone looking to get flooring installed. read more

United Flooring - New floors just in time for Christmas. - Flooring Near Me

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I like the quick response on the request for quote. John came by my house ahead of the other competitors and did the measurements. He is kind and accomodating to all my questions. He presented samples and we picked what we like so he could come back with a quote. Pretty good first impression. read more

Needed carpet done in a hurry because I put off getting a quote... I got a same day quote on a Friday and installed on Monday. Install was quick and looks excellent! Would recommend to anyone needing quick turnaround but also anyone just needing good quality customer service and installation. read more

United Flooring - Flooring Near Me

Loved that they were able to Take care of my flooring needs the same day. These guys were very processed and did not mess around. Very cool guys to work with. Hooked me up when I needed them the most. read more

Loved the fact that they got everything done in a timely manner, the workers were respectful and kind. John was very understanding and has great communication. Definitely recommend read more

Ricardo and his crew came out early, worked all day and finished the job in one day! It looks amazing! Thank you

From the start...John came out on time and with a good interval for us to plan out our vision for a laundry room that needed to shed its linoleum! Energetic yet casual, he mapped out the requirements to our vision then set the wheels in motion to get 'er done. Next in line...Andrew--pro-active, quick size up with an artist's eye, he installed 90 sq.ft. of Spanish porcelain tile in under three hours, all perfectly aligned and centered to the floor. No wasted effort from this installer...he came, he saw and just did it! We remain exceptionally pleased with United Flooring, and would highly recommend them for large or small jobs! Kudos as well to Sherry and Clarissa for most appreciated communication and follow up! I might add, in closing, that John came out to see for himself the praise we showered on Andrew! He, too, left impressed! read more

Fast, easy to work with. John came out on a Monday and we had our carpet installed Friday. John was professional, courteous, and honest. Hector and his team were fantastic on installation. I would definitely recommend this company. read more

United Flooring - Stairs - Flooring Near Me

My experience with this company would have been FLAWLESS if it wasn't for Clarissa . She is beyond unprofessional. Apparently she handles paperwork for United flooring . And she made it a point to let me know she is a black owned business after going back and forth with me through text messages ( unprofessional ). I originally went with this company because John Did an amazing job selling me on the floor that i wanted. He was very detailed and actually brought products for me to have a visual/ feel of what i actually wanted . He quoted me a GREAT PRICE ! There was no way i could pass this up . We discussed several things that i wanted changed in my home including potential bathroom upgrade and carpeting . The contractor came the day of our appointment and dropped the product off showed me the floor plan which included kitchen , dining room living room and both bathrooms . Stated that this was the floor plan given by United Flooring . I stated great i had no idea what i paid for included the bathrooms but i was like great this is amazing ! The contractors did a FLAWLESS JOB ! Kept me in the loop with everything that i needed to be aware of after pulling up my old flooring , they worked from 1pm day one to 8 pm that night and the next day from 8am - 6pm and the floors were completed ! Contractors were sooo good and super nice they did amazing work ! The flooring i have is vinyl scratch proof and water proof just what i needed ! However once the job was completed i received a call from the original guy that came out John , he told me the bathrooms were NOT included in the price that he gave and that the contractors did extra work that was not included . Originally he wanted me to pay the difference but then he WAIVED it for me as i was confused because the the contractors had a SPECIFIC FLOOR plan when they originally came out ( communication issue #1 ) . I signed a contract before contractors came 1/20 , contractors originally came 1/26 and were done by 1/28 - by 1/28 Clarissa was contacting me saying that i needed to RESIGN documents . I asked her why , she stated that the ORIGINAL PAPERWORK was missing a document . I asked her to send me " the document " that was missing so that i could review and just sign that ONE document . She never responded to my email but proceeded to text and email again about me RESIGNING all documents again . I stated to her i was not signing anything again as i signed to finance 1/20 prior to contractors coming . She continued to ask me to sign still not giving an explanation , so i decide I'm NOT going to finance any longer and wanted to pay out of pocket instead with my credit card . She wanted me to put my full credit card number on yet another document and sign , i stated i am not putting my credit card information on anymore documents and asked if i can pay in person or with original guy that came out , she proceeds to tell me that she is a black owned business and would not jeopardize her company over my $5000 ( basically making is seem as though I'm less than ) i told her she is beyond unprofessional and still has yet to explain what the original issue was with the paperwork so why would i feel comfortable giving you my full credit card information ? Smh . I told her i will pay out of pocket but i want her to cancel my contract with the finance company first and send proof , she then tells me i need to call them MYSELF to cancel . I stated i didn't call them to start it so why would i need to call to cancel , smh. Just horrible ! Long story short if you go through this company DO NOT FINANCE ( she has no idea what she is doing with her paperwork and doesn't feel the need to explain things to her customers that have concerns ) she didn't know what her contractors were here working on and she ended up calling me while they were here stating they would be coming within a week when one of the parts that were missing came in . Smh just all over the place . John the guy that came out originally ended up calling me and apologizing on " the company's " Behalf however i feel like it wasnt his job to do so , it should have been hers . I wrote this message to WARN ppl that are just like me , it's as simple as being transparent with your customers instead of just throwing papers at them to sign when clearly you're the PROBLEM . Other than that flawless job with contractors and John ! Would i recommend ? Yes but with WARNING ! read more