This has to be the worst airline ever. We got up early to catch a flight and then received a text that they were looking for a fresh crew and the flight would be late which makes us late for every connection today. The boarding process could not be more confusing. First, there are not enough seats for everyone to sit who is waiting. Second, they tell people to get in one line and then draw from the other line, screwing the people who followed the instructions. The airplane self is absolutely freezing! So uncomfortable. I think they care about the airplane then the passengers' comfort. I am reminded of why I never fly this airline and am only doing so now because I have to -someone else booked the tickets. So just update, after this flight we ran like crazy to make our next one and although we were there 6 minutes before the flight, the agent would do nothing for us and her attitude reflected that she could care less. She barely looked up from her work. Therefore, I conclude that not only are the customers of United airlines unhappy but also the employees are unhappy because who acts like this? I really wonder why this airline is in business but then I recalled that the airline business has become an oligopoly and that's why. There is zero incentive for them to behave differently. read more

Some of the worst customer service I've ever witnessed in my life. During this last global outage in July, they textbook did everything wrong they could to make this abusive, especially for people in wheelchairs, which I'm not. They kept comparing the outage to 911 which offended deeply some New Yorkers. Their updates were horrific, and the gentleman in charge in Phoenix was a joke. It best after canceling the flight telling people to get their bags the flight takes off an hour later once everyone is home. Not to mention their site being down, not being able to get through to customer service after two hours not being able to do a chat after waiting two hours. I will make sure to tell everyone I know their horrific experience I went and sadly, I didn't know. United had gotten so horrific and bad. Years ago they were decent now they make frontier airlines look like the saving grace of the airline industry. read more

Flying during the Covid crisis has its challenges and everyone can accept that. The plane was cleaned but not clean if that makes sense. The in flight staff was excellent. I tried getting my boarding pass on my phone for the first time and I think I will stick with paper boarding passes. I flew basic economy thinking I would save a few bucks but that was a mistake.I brought my backpacker guitar and it was a big NO on carrying it on the plane. 45 bucks to check my guitar saved me no money in the long run,shoot. I learned my lesson, peace read more

Awesome flight to Melbourne, AU. Got to fly on the 787 which is an amazing airplane. Everything was top notch. read more

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United Airlines is the worst airline my family have flight like 30 minutes ago the lady at the front desk so rude

I purchased a basic economy ticket no luggage no bags to check in. You send me 3 emails to check in I waste my time messing with your app download it then I find out without a bag I can't check in online. So after I uninstall your app I go to your Check in process That is not convenient nor helpful. I do your dance on your screen waiting For your assistant to come and process what I started. Ridiculous. Would never recommend United Airlines will never book another flight on United Airlines. read more

It's hard enough to travel with two special needs toddlers - two 18 month-olds who cannot walk, talk, eat orally or even poop on their own - and to our dismay United Airlines made our travel much more difficult and uncomfortable. And being United Club Business Members didn't help at all. First of all, when my husband and I went to check-in our luggage, one of the suitcases was overweight by only 8 pounds. When we explained to the United representative that we have special formula for our twins due to their condition, a formula that is more broken down and thus easier for their bodies to digest. The United employee demanded that we open our luggage and prove that there's formula in there. We couldn't believe it. Why would we lie about having special needs kids?! I don't wish it on anyone to be in the situation we are in. I showed her what the bottle looked like from the diaper bag but she demanded (with a demanding tone) to open our luggage. It is very hard to open and maneuver a 58-pound suitcase, but we followed her request. There was a bottle of formula on top that I showed her, but that wasn't enough. She wanted to see more formula containers, so I had to dig around the big suitcase, remove our private belongings in front of everyone around us, just to prove that our kids require a specific liquid formula due to their medical condition. We have never felt so insulted and humiliated in an airport. United Airlines customer service is exceptionally horrible. Then to make matters worse, when we wanted to go to the United Club lounge the representatives rudely rejected us. When we approached the counter, a lady displayed clear annoyance by the fact that we even entered the club. We were tired, hungry and sore from carrying our kids all day due to their discomforts. Not paying any attention to our state, the United employee rudely told us that they are not accepting people with passes because of "the high volume of travelers", even though we are frequent flyers and users of our United Mileage Plus membership. I saw very few people in the club so I'm not sure how true their explanation is. Regardless, that doesn't give United employees to treat customers the way she did. United Airlines' customer service once again basically showed us their middle finger, and completely disregarding our needs, comfort and wellbeing of our children. #saveyoelandyael read more

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First time flying in 7 years... Decided to take a red-eye back to NY. Flight was delayed a few hours, but I breezed rt through security and all the check points within about 10min. AWESOME!! Additionally everyone I encountered was quite friendly at this time of the day ... I would highly recommend taking night flights!! Plus, United gives great incentives and plenty of opportunities to upgrade to first class, which I was more than thrilled about!! I would highly recommend flying United!! read more

The worst customer service I have ever received. It takes an entire HOUR to change your flight. You can't do it through the app. I HATE FLYING WITH UNITED read more

these guys continue to underwhelm. I am a million miler, 1k, etc..blah blah. I booked my family trip 10 months ago. Anyone who has booked a flight for more than 3 people knows the effort it takes to get a decent seat and everyone in the same area. they changed the planes, and therefore all bets were off...meaning, they canceled the flight because they had to change planes..and now you had to find YOUR OWN seats instead of united rebooking you in the same seats you originally had, they just sent an email saying your flight has been canceled, and please rebook. WTF. Its amazing how little they do for you and how low the expectations are. First of all the plane they changed too was BIGGER, so rebooking us in the same seats would have been easy to do...but they didnt do it. As a result, my 3 kids had to sit separately and I was stuck in a middle seat. I had to ask people on the plane if they were willing to switch so my 3 kids could at least sit together. Nice work United. Nice work. southwest here I come read more

I fly here to PHX 2-3 times per year. Upon arrival if my bag was checked I receive it in a reasonable amount of time. When departing and checking a bag everything proceeds smoothly which I have done several times. I like flying in and out of Terminal 2. Being smaller than the big Terminal 4 that American uses, T2 is convenient and fast. read more

The baggage check attendants were real cordial and very helpful, TSA Approved was a breeze. Will travel with United again out of PHX. read more

I selected seats online and saved them. These clowns changed our seating assignment so we are not seated together and there was only 2 of us. The useless employee just told me that they sometimes do that then brushed me off. read more

Never flying United again. They do not allow you to carry on your luggage, you get one carry on bag that's the size of a small backpack or purse. They charge you to check your 1st bag and do not drag you together when you purchase your tickets together. Worst online check-in process ever as when you book, you are not notified of the bag allowance. Will never fly United again.... For a major airline they penny-pinch you anywhere they can get. Very unhappy with the experience. read more

I am continually disgusted by most airlines within the United States. First and foremost, domestic flights are the biggest rip off and they literally find a way to make money for absolutely anything everything. Due to the fact that I travel extensively on a global basis, I booked my flight through travelocity and was unaware that United Airlines has a no carry-on policy if the flight class is a basic economy flight. I had previously paid for one checked item online for a fee of $30. As soon as I was handing my ticket checked bag over to the representative I was immediately bombarded by 2 United Employees who began to say that your carry in bag needs to be checked and I asked for an explanation to which I got answer. I asked if I was able to either upgrade my class to regular economy or what options I had for my carry-on and they said you can upgrade for $100 or pay $40 to check an additional bag which was 2 inches taller than a backpack. Now, my frustration comes in here. Upon boarding the plane I was in shock due to the fact that it is practically empty. It is more than obvious that airlines in the US are nothing more than money hungry and don't care for their values customers. Where are the good old days where you could fly with 2 checked bags, a carry-on and a personal item? Now you have to pay for earphones, blankets, snacks, drinks, seats, bags....literally everything. Think about it like this, get tickets for Disney Land and pay an additional fee for each ride you go on and more depending on your seat choice. What boggles my mind more is that they charge you the most to sit in the emergency exit row which is definitely more spacious and comfortable however you take on the responsibly of helping in the event of an emergency should that situation arise. Pathetic! I think there should be a universal travellers card rather than airline specific as I am a member of easily 15 airlines carriers. Start thinking about your customers and not just the profits! If only airlines were still half of what they used to be although domestic airlines in the US have always been way below average. read more

after all the bs at terminal i dont even get to fly sitting next to my husband even tho we booked at same time. i hate united at sky harbor phoenix read more

Usual airline stuff. They took away my $25 hand cream. I'm not happy. Had to wait at security while they looked inbags read more

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Where should i start? I cant believe i was treated this way? The worst customer service i have ever experienced in my entire life and i got charged 55$ for carry on my purse in domestic flights??? He literally told me oh cuz you got the good deal and now have pay for carry on!! Are you kidding me? They could simply explained why and this in that before i booked. I could select other airlines. Such an scam!! But instead they told me they will cancel my ticket which i booked for long time ago and told me i should re byt another tickat the boarding station with extra pay. The staffs were extremely rude and racist and they would talk to you like they would treat to as a dog. The front staff who named Andrew was extremely rude and unprofessional. I hope he get fired soon. He shouldn't be in service industry read more

I'm incredibly disappointed by the new rules regarding personal items for Basic Economy fare. For the past five years, I have been flying 3-4 times per month for both business and pleasure. I fly through many airlines, but United has always been my preferred airline. I always fly with my small backpack and my average-sized purse under my seat, and I have never once in five years been asked to check a bag by any airline including the economy airlines like Frontier, Allegiant, Spirit, as well as airlines like Southwest, American, Delta, Air NZ, British Airways. This morning, flying out of Phoenix, I was forced to pay to check the same backpack I've been using as a personal item alongside my purse for years. I am confident that United hasn't purchased an entire new fleet of airplanes that have less room under the seat than the dozens of other times I've flown United with both small items over the years. It is clear that this new policy is intended solely for the financial gain of the airline at the inconvenience of loyal customers who know better. There is clearly abundant room for my 13" backpack under my seat. I will not be flying United again until this issue is remedied. read more

United Airlines - Clearly my 13" backpack would fit comfortably under this seat. - Airlines Near Me - Phoenix, Arizona

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I have no CLUE what magical United flight Karis L was on but there was absolutely NO social distancing AT ALL on my flight from AZ - TX. Packed like sardines. Can't believe I'm saying this but I might as well have flown Spirit read more

Enter Terminal 2 - United Airways Check in United Airways Staff - "Do you guys need help?" Me - "Yes!! I booked her the wrong flight and we need to leave tonight, what can we do?" United Airways Staff - "Oh! I can't help you. You have to buy another ticket online." Me - "Wait, what happened to booking a ticket with a human being representative at the airport???" United Airways Staff - "Yeah, we quit doing that years ago." Me - "Ok, so what purpose do you serve?" Thanks United Airlines, you suck!! Bought your bullshit ticket at $1440. Thanks for making this a shitty and expensive flight on top of the other flight you wont refund. Where the hell was my free wifi? read more

United Airlines - Airlines Near Me - Phoenix, Arizona

I'm so disappointed in United Airlines. I was flying to KC from Phoenix with a connection in Denver needless to say the pilot took off over an hour late but we were told we could get off the plane in Phoenix but most likely we would not get a flight to where we were going until the next day and that since our Phx to Denver flight was delayed so was our connecting flights so we would not miss our next plane... we missed our connecting then I personally was told after waiting 2 hours in line that the next flight out would be 2pm the next day. I should have stayed in Phx the pilot was a liar. I was out a hotel room, taxi, and my time. Then when I get to KC I get a text message saying my bag was on a later flight. I gave United 1 star but that's seriously a negative 1. read more

United airlines let me count the ways in which I shall never patronize you again. I saved and scrimped to buy a direct flight first class ticket to NY, prepaid the hotel and bought a ticket to go to Ellis Island the day after I arrived. Due to inclement weather, the plane was diverted to Atlanta. Flight 1525 on 8/2/2017. We had to get approval to take off again after refueling. That happened but the four flight crew members were fighting over whether they would service the 2-hour flight from Atlanta to Newark. This went on for about six hours. Keep in mind I was in first class in the front of the plane so I heard the flight attendants arguing. Two wanted to do the flight the other two started yelling that they were scabs and that they should walk. It was quite a heated and unprofessional discussion to have in front of customers. So the pilot gets on the PA to tell us we can't take off without a flight crew and that the airlines was trying to scour one up but he didn't know when and if it would even happen. The pilot then goes on to tell all us passengers that this is the airlines fault as they were forewarned hours ago that the flight crew was going to time out before the plane could leave for Newark. Thirty minutes later while still sitting on a full plane a passenger comes forward to say that she and her fellow passengers have received electronic notice that the flight is canceled. The staff didn't know this but they did verify it. We are all told to disembark the plane and get in a very long line (the plane was full) in front of a small desk manned by two overworked, uninformed and overwhelmed woman. We were told as a group we weren't entitled to a hotel on the airline since the cancellation was weather related. I gave up and went to the main ticketing counter whereby the agents were unaware of our cancellation until they made some phone calls. Although I did receive a hotel voucher only because I begged for one and $20 for food at the airport, I ended up spending the night at Atlanta airport. By the time I got my voucher and had gone to the hotel I would have only had about 3 hours to spend at the hotel before having to return to the airport to ensure I made the 8am flight and got my ticket straightened out. The next morning by 3:30am there was a line of nervous passengers trying to get their passage to Newark. Again only two frazzled, uninformed workers. I waited awhile to get my ticket straightened out even though I was in the special first class line. So much for paying extra. United ruined my trip. The weather delay is understandable. They are understaffed, untrained, unprofessional, lack any customer service whatsoever and I can only conclude they just don't care what people think about their brand. It is noteworthy that during this 24-hour ordeal I never saw or interacted with anyone who was a manager. It appeared no one was I charge. And I lost out one a vacation day, a hotel night and a trip to Ellis Island due to United Airline's incompetent. read more

Barbara C at gate E3 is of no help and by forcing myself and my wife to sit apart during crowded flight is unthinkable. She is most likely the worst United has to offer. I asked to be seated with my wife and we were until two hours after we checked in. Then due to a change in equipment they relocated us apart. When I asked BarbRa C. About this she said no she could not accommodate us. This will be brought up with the corporate headquarters and higher is something happens COVID related on this flight. read more

Booked a First Class Round to Maui for friends wedding Got to airport at 4:30 am they canceled flight no call or text They put my on a 8:30 through San Fran sit on plane for an hour to be told plane is broke Get off the plane for them to put me in a middle last group flight to San Fran at 1:00 then 4:30 to Maui So will arrive (if I do) after the dinner reception. Spend $5000 on a 4 day vacation and United has wasted one full day and a special evening celebrating my friend. With Nothing So incredibly disappointed and will do my best not to fly United again read more

Staff is thoroughly unhelpful. First responses were all excuses about they 'think' they would not be able to help. Next was pointing me to another area, and continue again about why they still think they would not be able to help. I mentioned that I should not have flown with an airlines outside of my frequent flyer program and the person agreed with me as opposed to trying to offer solutions or other options to my problems. Just not impressed and would not recommend United to anyone. read more

Really bad customer service. We got on the flight and they got mad that my mask wasn't on right we instantly fixed it. And the pilot proceeded to say "are we having a problem" I said no I just put it on right. And the flight attendants came up multiple times to say we will kick you off if it's not on.. which it was the whole entire time. It was really rude and embarrassing everyone on the flight was talking about it and I did nothing wrong I complied right away. And did not intentionally make them mad. We are all for safety and keeping our masks on so it was really upsetting read more

Their reputation precedes them. One of the worst airlines to fly with ever. Try to avoid flying on this airlines at all cost. They will nickel and dime you. Urging my credit card company to drop them and go with somebody better read more

Warning United airline are thieves. I purchased 2 airline tickets and also purchased insurance so I can change my flight in case of an emergency. My older brothers wife was having problems with her pregnancy and we had to change the dates. United airlines is refusing to return my money. $2000 down the drain. And I had to buy tickets for a different date that cost another $2000 bucks. Worst customer service I have ever felt with. I will never fly with these POS ever again. No wonder why they have horrible reviews read more

Absolute trash. I canceled within the 24 hour period and the agent can't email a confirmation to me save for an automated email that may take up to 24 hours. Anyone else see the problem with that math? read more

Total rip off. If you fly low class that's how you will be treated. I never flew last class here before, didn't know you can't have a carry on bag. That cost me $60 for a total of $90 for bags. Great way to start a vacation. Thanks United read more

How do you guys even have 1/2 stars? Someone gave you more than one star? Must have been paid to do so!!! Ha! There's no way someone would think you are even worth 2 stars! I DON'T BELIEVE IT!! I am sending you a picture of a man that is VERY DISCRIMINATORY!! I asked to have an agent; he led me to a kiosk. I said I would like to speak with an agent, RUDELY, he said the kiosk does the "same thing". The lady behind me asks for an attendant and he immediately gets her helped. Wow, what a ... that man is RIDICULOUS. Even after all the bad press, United still allows terrible customer service people to work there!! I told him, I paid for a luggage when I was trying to check in last night. He said to show him a receipt. I told him I will go ahead and find the credit charge because it was previously paid for and I can't print receipts on my phone. He told me my sons bag had to be checked in and although it is EXTREMELY SMALL I could not carry it on. I let him know my sons snacks and things are inside, things he might look for on the flight and he said, "this is the ticket you purchased, Can't do nothing." I asked if I could pay to carry my sons little bag (pictured) on the plane and he said, "nope, can't do nothing." How can I not pay for a carry on? Why am I paying $25 to carry on a 9.5 lb bag??? For a kid!!! With some small snacks inside? What a terrible airline! Also, we asked for the bag to be wrapped, he said no. We asked if United was responsible if the bag broke and his DIGUSTING RESPONSE WAS::: If it's a good bag, then you don't need to worry! JERK!!! Worse than Spirit and Spirit is horrific!! But United is still worse. I will not stop until United rights this wrong!! This is NOT ACCEPTABLE! How can I ask for an agent and be sent to a kiosk?? How can they make me check a teeny tiny bag? How can they automatically help the white lady behind me asking the same thing? How do you allow this?? UNITED AIRLINES SUCKS! They will be out of business soon. Mark my words, a better customer service airline will buy this nasty ass airline because their stock will drop due to terrible publicity, customer service, nasty workers!!! I give them 2 more years then byeeeeee!!!! They need to reconfigure and rearrange staff. Cause the people working there now TERRIBLE!!!!! read more

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United Airlines does not give 2 flying craps about providing any type of customer service, instead they like to make the customer feel as if they did something wrong. Long story short, I flew United from Puerto Rico to Phoenix with an 50 minute layover in Newark. But that layover turned into a nightmare trapped on planes. Had to check my carry on in on flight leaving Puerto Rico because it was a really full fight due to the earlier flight leaving was cancelled. When we finally did make it to Phoenix, and down to the baggage claim, I noticed mine was not here. I went to the baggage claim office right there and said I need to file a claim, and they looked up my information and told me yes my bag was in fact still in Newark and next the flight to Phoenix will be landing at 10:40ish in the morning the following day and gave me a piece of paper with my claim number on it. By 12:30pm I still have not heard anything about my luggage and made my way back over to Sky Harbor, and went back to be baggage claim, where I was told yes it was still in Newark and no we can't give a time frame when it will be here. I asked to speak to a supervisor, who told me that United does know where my bag is, it's not lost, and it's just a staffing issue and getting it onto a plane, so unable to provide any type of ETA, and please call the number and check our website, there is no need to come to the airport. The next day, I keep following up with United online & by phone, and only information was that they had my claim number and are still working on it, Around 4pm I noticed it said that the bag was now in Phoenix and delivered, so I checked around my place and saw no bag and waited until around 7ish and made my way back down to Sky Harbor to United Baggage claim, thinking maybe it meant its delivered to Phoenix and just waiting for me. I checked the bags that were sitting there and mine was in there, so I spoke to a lady and told her I noticed on line it said my bag was delivered, but it's not my house and it's not here, she asked for my number, I gave it to her, she said oh it went out for delivery at 1:15pm and is anyone at the house? I told her no, I'm here at the airport, she said well if no one is at the house the bag will not be delivered. I explained to her not one person from United has reached out to me to let me know what's going on with my luggage, she just said well it's on the truck and if you're not home, you can't get your bag. I again asked to speak to a supervisor, who just basically made me feel as if I was my fault for following up about my luggage I told her that I haven't even had any follow up from United about this and she said Oh we don't deal with these issues. The lack of providing customer service is applauding to me, no empathy shown towards me, no understanding of the situation, no compassion at all. If I had been told just once, "Ms O, we are sorry about your bag being misplaced, we see that is it in Newark still and will be working on getting it back to you. We will keep you updated." I wouldn't be as upset as I am about this. I get it that things happen, I'm not unreasonable or hard to work with, I just would have like to have seen someone provide some sort of customer service. Traveling on United turned into a nightmare and I felt unheard and that my misplaced luggage wasn't any concerns You best believe I will remember this when booking future travel, I will never be flying with United again. read more

I had THE WORST experience with ONE flight attendant leaving Paris CDG, flying to Chicago O'Hare. Flight #9334. On 7/26 @ 11:22am. I am hypoglycemic and the flight attendant skipped my line for food I acknowledged her three times and she ignored me so on the fourth time I raised my voice saying "excuse me ma'am" that seem to have irritated her or rubbed her the wrong way because her response was extremely unprofessional yelling at me and accused me of startling her. She compared my voice to the startle of 911 and caused a scene in front of the majority of the passengers. All I wanted was the food that was available for each passenger because she skipped My row. After talking to another flight attendant who claim to be a manager name Celeste who was wearing a visible name tag along with every other flight attendant except for her, I asked her for the name so I could write up a review she refused to give me her name saying it was against their policy to give up first names even though it's clearly on everybody's shirt except hers she removed it or covered it up w/ her apron even though Robert Robert was wearing an apron with his name tag outside of his apron like he should the attendant that gave me problems took off her name tag and covered it with an apron that was a violation of dress code. A simple apology is all I asked for but she refused to apologize and the managers only response was "I can't make her apologize" Never in my life have I been treated with such disrespect on a flight as I am a frequent flyer to Paris on United everybody else and all other flights was extremely helpful and courteous. This woman started ranting and raving about 911 and getting people nervous for no reason. I will be writing a formal letter to the corporate office. I just barely got home and wanted to write this review because it ruined my experience in 9 1/2 hour flight experience. It was also very embarrassing for me and my family, as other customers were bothered by this and had to listen to this. I was trying to speak over the air conditioner and after the third time of her not acknowledging me that is one I raise my voice politely by saying "excuse me ma'am". I am a frequent united flier. Furthermore I have scoliosis and I'm handicapped our flight got delayed by 3 furthermore I have scoliosis and I'm handicapped our flight got delayed by 2 1/2 hrs. By this time my back was throbbing and when I talked to the gentleman upfront he told me to write a letter for some type of compensation regarding everything I have been through. Here are pictures of the lady who is out of dress code the flight attendant and also out of line dealing with plus dealing with customers she's obviously unhappy with her job and should not be in the customer service industry as I know for being a businesswoman myself owning my own salon I deal with customers all day and I know my number one job is to make sure my customers are happy I am not . read more

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People suck, plane sucks, they charge for carryon bags. Worth the extra money to fly on an airline that actually cares.

@united looking good in your New threads. Terminal 3 E concourse United's new home.. #Unitedairlines read more

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What disappointment!!! My friend and I have our flight changed 4 times from the time we first purchased out tickets. And when we got at the airport the change our flight supposedly due to air traffic control to Newark, New Jersey. We accept the changes with the hopes of being sitting together and having enough time to board to our international flight to Madrid. But the people at the counter was so unhelpful that separate us and we only had 23 min to between flights in Denver. We still at the PHX in hopes that my best friend first time out the country to celebrate her birthday will be the best ever. We are very disappointed with the service we got from this company!!!!!! read more

Here is my issue: 1.) My seat on a United flight from Houston to London experienced an audio system failure. I was sitting next to a sick man and a crying baby. I was certainly annoyed that United's entertainment system failed to work and crew were unable to offer back up unit as other airlines typically do or a change in seat, or even a free drink. 2.) So, I purchased wi-fi ($17.99) so i would have something to do for eight hours. The wi-fi also failed to work leaving me no recourse or options. Also very annoyed that they made me pay for something that was not functioning. 3.) a United flight attendant offered $150 in miles which i was going to happily accept until she advised me otherwise and assured me i would receive a refund on my wi-fi purchase and additional miles if I waited to deal with customer service when I landed. I take the United employees word, to be the companies word. 4.) the incident report sent by a United staff member never came through as promised to my email address. I did double check that she was sending it to the correct address, in which I received all of my other correspondence from United Airlines. 5.) I never received anything so I reported it to United customer service directly. Their customer service offered me significantly less than the flight crew said was standard for an entertainment systems failure issue on an overseas flight. 6.) I am unable to receive a wi-fi refund because of the manner in which United processes payment and receipts- also a responsibility by united airlines. 7.) after a week of correspondence customer service continues to refer to it as a wi-fi failure and offered $75 mileage certificate as compensation, a full $150 less than flight crew advised i should receive as a matter of bare minimum. 8.) My customer Service representative refused to let me speak to a manager or higher up official. She was rude, dismissive and did nothing to help me resolve the issue. So even though i was incredibly polite, accommodating and understanding on the matter and dealt with the countless other distractions on the flight with negativity my only fault in the scenario was sitting in the seat chosen for me by United Airlines. All I really want is United to honor your word and to stand by the word of your employees. Having no entertainment for an eight hour flight wasn't nearly as frustrating with the total lack of empathy or respect I have received from their customer service team. I was perfectly fine with the $150 in United cash, that they then reneged on the offer is what infuriates me. read more

I would give this airlines zero stars if I could. To sum up my experience with them...just think of everything that could go wrong with an airline. Missing bags, missed connecting flights due to United stupidity, rude workers, damaged bags beyond repair, & awful customer service. I am beyond shocked. I will never fly this airlines again. Southwest is far better than this pile of garbage. read more

Flew from ORD to PHX and discovered my bag in what seemed to be a body bag on the other end. My bag looked like it had been shredded, burned and literally run over by the wheels of the plane before being unceremoniously placed in a plastic bag and sent up through carousel as if nothing was wrong even though half my belongings were missing or broken. every step of the way has been met with apathy and the sole advisement has been to 'go online and file a claim' or 'call the number'. Filed a claim - it will be 8-10 weeks before I'm even contacted again, never got a call back from the airline and when I called again, it is an 1hr wait to talk to a human. Absolutely absurd. read more

United Airlines - Flew from ORD to PHX and discovered my bag in what seemed to be a body bag on the other end. My bag looked like it had been shredded, burned - Airlines Near Me - Phoenix, Arizona

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