Had a flight scheduled 6/25/20 N.Y. to Wash. Due to the pandemic I decided to cancel my flight. Called several times asking if they could refund my credit card as opposed to a travel voucher as I could use the money. Always got the same response of "i'm sorry" "we understand" and then said my ticket was non refundable and i would have to take the travel voucher as the flight i was scheduled to take had not been canceled or altered by more then "6 hours". After calling back a third time i asked to speak to a supervisor. Got the same "i'm sorry" "we understand" BS but they wouldn't refund my credit card. I would have to take the voucher. Tried using logic, not too smart on my part, and told the manager i didn't think i could buy food or pay the utilities using the voucher. Told the manager i realize they are not responsible for the pandemic but neither am I and I shouldn't have to pay for services that are not going to be rendered. Makes no since going on vacation to a city that's going to be mostly shut down. His response " the ticket is non refundable." Logic just not working on a corporate talking head.
Told him to just send me the voucher which he said he would. Got the e-mail but couldn't download the voucher. Not surprising. Called back and asked the agent to just U.S. mail me the voucher. She put me on hold for 20 minutes came back on and said "our tech department is unable to send the voucher via U.S. mail." Again, not surprised. Will walk to N.Y. before dealing with these idiots again. read more