Adj: Acceptable, Affordable, and a bit Above Average…read more So this is a budget airlines and the expectations should really match that. We've flown Allegiant Air a number of times and on average it's been pretty good. We pack light and only bring on our backpacks so we avoid the baggage fees. There are lots of fees, but we just don't buy any of those extras, such as picking our own seats. Since our flights are usually from Stockton to Phoenix, AZ, the flights are short and therefore we can put up with sitting in less than ideal locations on the plane. They always seat parents with their children, at least 1 parent with 1 child, so no child is ever left to sit by themselves, so the whole choose your own seat thing isn't important to us as long as there's 1 parent with 1 or both of our children. In fact, when you're booking your flights, a child cannot book on their own, there must be an adult's ticket booked at the same time, that ensures safety and also that the parent on the same booking will be seated with that/those child(ren). The comfort level isn't great as the seats are quite hard, they're acceptably cushy, but bring your own donut seat cushion or whatever you need if you are looking for extra back and bottom support. We like that the planes are Airbus and not Boeing ones, but that's not the biggest thing. The most important issue of course is safety, and we've experienced very professionally piloted Allegiant flights that are safe and smooth. The flight attendants have been good to great, and the pilots very competent and professional. 1-star taken for when they do have some delays (necessary) and some of them have been quite long such as waiting to depart b/c of some technical issues (understandable) and also once we were waiting for our checked item (really discouraged us from checking any luggage ever again) for over an hour after arrival. Overall, we like Allegiant Air and plan to keep flying with them since they are Acceptable, Affordable, and a bit Above Average. =)

AWARENESS: I recently flew Allegiant Air from Stockton to…read moreLas Vegas for an event. About two weeks before my trip, I visited SCK and purchased my tickets from the counter. At the time, I also chose my seat. The isle seat in an exit row. NARRATIVE: Heading to Vegas to attend the 2025 Big Smoke cigar event, I didn't want to drive so, I decided to book a flight out of Stocktons airport on Allegiant Air. On the date of my flight, I arrive about two hours early and as luck would have it, my flight was already delayed over an hour. Even though I had already purchased my round trip tickets and seats in advance, I checked in with their agents at the counter and presented my military ID because, hidden in the fine print of their perks, military, including reserves and veterans, Allegiant offers two free checked bags, priority boarding and two carry on items at no cost. When the plane finally arrived, the boarding process was smooth and effortless. The flight to Vegas was took a little over an hour and it was uneventful. No complementary drinks or snack offered but they do offer those service at a cost. **credit cards only. No cash.** My return flight that Sunday was delayed also but not just an hour. It was delayed over three hours. SCENE: Allegiant Air operates out of the Stockton Metropolitan Airport on most days with flight to either Vegas or Arizona. The TSA process at SCK is quick and easy, especially if you have TSA Pre or Global Entry. RECOMMENDATION(S): I'd fly Allegiant Air again but, I'd give myself extra hours for their known delays.

Smooth, fast, clean, & drama free. First time flying with them & I'll NEVER do Southwest again…read more Such an amazing stress free experience & the customer service is soothing. Walked in & checked in within 4 minutes. There's no overhead compartments to battle with. Its a smaller plane meaning on and off boarding was a breeze. Yes, I recommend them !

Okay we have flown JSX a few times and so far every flight has had a major delay. The last time we…read moreflew our take off was delayed, and then they announced we needed to fly Oakland to refuel- 2+ hours late! Today we had a flight that was scheduled for 1:30 when we booked, sometime later the flight time was changed to 3:35 departure - okay we knew in advance. Then we board at 4:20 only to have an announcement that, once again - we had to fly to Oakland to refuel "due to the wind". WTF JSX? Convenience- yes, service in-flight - great! Reliability - sucks! If you need to be there on-time choose another airline or leave a day before

I used this airline very frequently when I lived in Orlando, Florida and would fly up to…read moreChattanooga, Tennessee to visit my mother, my late sister, and my younger brother. I usually was able to book flights for $29 - $49. Most expensive was $99, although that was 5 days before Christmas. Cheapest? $17!!! Since I kept clothes at my mother's house too, I frequently would just fly carry-on so I didn't have to bring checked luggage. The only aspect I didn't like? The seats were a bit small and uncomfortable, especially for a guy my size, although what do you expect for said price? All in all, not a bad airline!

This airline has employees that kick you out the plane while you are seated if you have a crying…read morebaby. Babies are humans, if it bothers people then just fly private. Disgusting acts of this airline to kick a family out. Family maintained their patience and left the plane.

They used to be my favorite. Friendly easy flexible not…read moreexpensive. Now they are Un flexible expensive and not as friendly and I will be looking for options other than them. Can you help me send them a message Thank you,

Noticed that their customer service and quality has waned. But like all customer-based businesses…read morepost-pandemic, they are trying to cover their deficiencies best they can. However, our latest trip from SMF to Long Beach was a nightmare! This relatively new system is still working out kinks because someone sat in my assigned seat and wouldn't leave until the attendant threatened to call security. And despite our overhead storage being full and closed, later boarding groups were still opening it and trying to force backpacks/bags into them. Pricing has doubled as we chose to pick our seats and have Group 1 boarding. Where are you, JetBlue? Please come back to the CA commuter routes!

I enjoyed my flight from San Francisco to Hong Kong by United Airlines on October , 2026 …read more I am particularly impressed by their food this time . I travelled in March 2025 from Hong Kong to San Francisco. The food were a lot worse . My first meal on board was chicken with rice and vegetables. The sauce is pretty tasty , chicken is kind of dried and not much meat , the rice is large portions and they had a side salad and dessert . I like that everything was sealed individually including the French bread . In the mid flight we got served a very warm turkey sandwich with cheese and special bread . It was made in San Francisco and it was delicious. My breakfast was egg and sausage with tomatoes sauce with veggies, plus very very hot coffee and cream . This time I was full and satisfied. Unlike last time I flied in March I was hungry after each meal . They served small packets of healthy snacks ( high fiber , low carbohydrates) and drinks to us throughout the whole trip . The staffs were very helpful and efficient but less warmth to greet us . The seat was comfortable and I enjoyed the movies channel and music . Overrating is a 8/10 .

Would you pay up to four times the economy fare to fly business class trans Atlantic? Wife and I…read moredid it four times in the past 14 months. June 2025 wife and I flew from San Francisco to Amsterdam, and then Frankfurt, Germany to San Francisco. Late April 2026 flew from San Francisco to London, and then Paris to San Francisco. All four flights by United Airlines business class, and on time departures and arrivals. We flew business class as Viking river cruises able to get us a 50% discount on business class fares in lieu of free economy fares, reserving 9 months in advance. At San Francisco, Frankfurt, and Paris Charles De Gaulle airports, we can eat hot food in the United or Celebi Platinum or Star Alliance lounges respectively by scanning our business class ticket. Traveling by business class meant expedited baggage check in in San Francisco and Paris. Also expedited security checks and passport control in Paris Charles De Gaulle, which is a very big thing if you've seen the lengthy passport control lines in Europe. United Airlines Boeing 787-9 Dreamliner can seat 257 passengers with 3 restrooms for the 48 lay flat business class cubicles. The 21 premium plus seats, 39 economy plus seats, and 149 economy seats share three restrooms in the middle of the plane, toward the front of the economy section, and behind the economy plus section. seat map at https://www.united.com/en/us/fly/company/aircraft/boeing-787-9-dreamliner.html The seating configuration is 3-3-3 in Economy and Economy Plus, 2-3-2 in premium plus, and 1-2-1 in business class. Each business class lay flat bed seat takes up the same amount of room as 4 economy seats, and every business class seat is by the aisle. The lay flat seats are 72" in length, compared to 31" pitch in economy and 38" pitch in premium economy. seat selection guide at https://seatcompare.ai/insights/united-airlines-787-seat-selection-guide My Viking river cruise advisor asked if we wanted the two middle seats adjacent to each other, each with aisle access. I declined as my wife needs assistance getting her 25 pound carry on luggage into the overhead bin, and we would be seated on different aisles. I asked for contiguous window row seats for us. A and L are window seats, but business class row seating in United Boeing 787-8, 787-9, and 787-10 Dreamliners are staggered, with odd number rows adjacent to windows, and even number rows seated about 9 inches from the window in business class. So seat 2A is really like seat 2B with 2A being a 9" wide arm rest. The feet of passenger 3A in lay flat seat mode are underneath that covered arm rest. I got myself an odd number row, and my wife sat in the row behind me, 9 inches from the window. 10 hour 40 minute flight to Amsterdam departing at 5pm and landing at 1pm the next day, flying over the polar route at night and during the daytime mainly over ocean. 9 hour time difference Full meal with appetizer, main course, and dessert and unlimited beverages. After 24 years of marriage, my wife is getting picky in her old age, and absolutely hated the chicken and the fish. I got the beef and she got the vegetarian option. Business class passengers get a blue leather vanity kit including eye mask, ear plugs, disposable socks, bamboo toothbrush, toothpaste, mouth wash, and complete skin care kit, the latter I immediately gave to my wife. Great entertainment with airline provided excellent headsets and displays built into the back of the seats, and adjustable angled. I took off my shoes, and the stewardess immediately got me some disposable slippers, not taking a chance that my socks would stink up the cabin. Best thing of course is the lay flat seats, and being able to get 4 hours sleep between dinner and breakfast, and waking up the next day refreshed. It helps that no crying babies nor loud snorers. Viking river cruises in Europe reserves its trans Atlantic flights through United. We are scheduled to fly United business class in April 2027 when we take our 4th Viking river cruise in 4 consecutive years. Wife says that next time we fly business on United, she gets the odd number row window seat, and me the even number row behind.

VOLUNTEER ROLLING CHECK-IN…read more Usually when I take Southwest to Las Vegas I check-in my luggage for convenience. This afternoon I took Flight 818 to Las Vegas. Since Southwest charges $45 for check-in luggage I decided to have my rolling luggage as a carry-on. An announcement by one the Southwest flight agents at Gate 30 said that Flight 818 is fully booked and there will be limited bin space overhead. He asked for 14 volunteers with rolling luggage who wanted to check-in at no charge. I volunteered. So I ended up saving $45 to not check-in and volunteered to have my roller luggage check-in for free.

I flew out of here after visiting Northern California and it was pretty smooth, although it was…read more4:30am. Checking a bag was a breeze in the priority lane, and the regular line wasn't super long, but there were people even at that hour. Boarding was also smooth with the numbered zones and assigned seating. The Oakland gate areas are super small thought with a limited amount of seating. I'd imagine on a busy travel day, working your way to your gate could be an issue. It's probably the least appealing gate area of any Southwest terminal I've been in. Luckily, I wasn't there long.

Sometimes you just gotta see for yourself!! I flew from Oakland to Orange County today to come…read morevisit my dad for his bday. When I read these reviews I was horrified and worried I'd be charged for something random, or the airline/ airplane itself would be in horrible condition, my biggest fear was paying extra for no middle seat and coming to only see someone sitting in the middle seat. Needless to say I'd had quite the opposite experience!!! I came in at 9 on Sunday with no life at the desk, walked up to Jasmine who was nice enough to let me know my bag was ok as a carry on. I made it through security with no line at all and to the gate just in time to have a beer and a burrito. The plane and employees on it where just like any other for any other airline I've been on, I didn't have one bad experience. My seat was clean ( window seat) and no one was in the middle seat!!! For the price and experience I'll take this anytime!!! I'm definitely coming back again. Thank you tot he staff for making this enjoyable experience and definitely proving some of these negative comments wrong.

I've been flying Spirit for a while now every week and it's been wonderful. Good price and friendly…read morecustomer service. I fly from Vegas to Oakland every week and the Oakland crew are very helpful. I know there's a mixed reaction but for me it just a quick flight and no check in bags. So I guess it makes it easier to just board and get off. I mean I fly Monday and come back Thursday every week, Spirit Airlines never disappoints me.

Raquel F .. Thank you for being you …read more I'm deaf and wear hearing aids , she was patient , kind , spoke clear English ( which was an issue going through the bag check),and was super friendly, THANK YOU Raquel for going above and beyond to assure I had a good flight . YOU are the standard that all southwest employees should live up to .

They should go back to their old ticketing/seating process... or just crank their prices way up…read more I checked in at .25 seconds after check-in opened and I got a middle seat, boarding group 8.

Can't blame United Airlines for an ATC-related construction issue affecting flights into SFO. One…read morepassenger was being extremely rude, cutting in front of people who had already been waiting in line, acting as if she was the only person affected. Latoya, on the other hand, was incredibly professional and patient while explaining the situation, something that was completely outside the airline staff's control. Even though my wife's and my connecting flights to SFO and Zurich were delayed, the team was clearly working hard to help everyone. People really need to understand the difference between what employees can control and what they can't. Latoya handled the situation excellently despite dealing with a very self-centered passenger complaining nonstop about making it to Dubai (boooohoooo)

As a facilitator for the front line workers of one of Californias top hospitals I always start my…read moreclasses asking the group for examples of "bad customer service". Arms shoot up and everyone is always eager to share a story. Example after example people remember more stories or similar stories, laughing starts and I always have to end this part of the group. My service received on May 22/23 & 29th from the phone agents, desk agents and flight attendants will now be used as examples for my classes. It all started with an unapproved charge on my credit card made 2days prior to my vacation starting. Yes, when I saw the charge I instantly closed my account and contacted United. I spoke to Harvey. I was told he couldn't do anything but he said he would put a note to other United agents on my account, alerting them that my credit card was compromised and to not make any changes to my reservation. He told me to speak to the ticketing agent at the airport to get a refund and put back in my original seat assignment. Sue at United front desk couldnt help me get my original seats either and offered me no help at all other than to tell me "I can move you back but it's going to cost you more". So, because I technically paid for it, I had 1st class seats for a 2hr flight Roanoke Virginia. First Class, basically a bigger seat and that's it. We got asked half way through our flight if we wanted a drink and snack. I also wasn't asked if I minded, or was allergic, to the huge dog and owner they moved into the empty seats behind me. Did the lady and her dog pay for those two empty seats? I don't think so, but I was made to pay for mine. Now, it's time for my flights home. Day before my flights I go to the app to check-in and the app is showing No Flights Scheduled. I call and speak to a service rep and she says that she had no idea why my flights were cancelled but she was able to reinstated all my seat assignments without any problems or up charge. Fast forward, we check in for our flights to Richmond/ Chicago/Sacramento and get to to our gate and see the flight is 5hs delayed because they "have no crew". We were automatically redirected on another flight and seats randomly given to me. I saw I was separated from my husband and scanned a QR code by the gate, spoke to an agent who huffs & puffs to change our seats and put them together. When we arrive in Denver we rush over to our new gate and with a few minutes to spare we pre check with the agent confirming we didn't neef new bording passes for this flight to Sacrament. He doesn't even look at us and says "if it says Sacramento on it you're fine" and brushes us off. Well what do you think happens? We go to get on our flight, boarding passes don't work, and this POS starts acting like it's our fault we're holding up the line. Not only was his demeanor rude he separated my husband and my seats. Seriously crash landed in Sacramento which caused the crew to be unable to open the cargo door and remove our luggage. We only found this out after we were standing around 30-40mins with the other passengers in baggage claim. Finally luggage starts moving through and an hour later my husband and I are staring at an empty luggage conveyor belt. Our luggage was missing. Reported my luggage missing in that little room everyone hopes to never be in. The woman says your luggage is in Chicago, we'll text you along the way to keep you updated on where your luggage is. She even sent me a practice text. That was the first and last text I received regarding my bags. Before we left she said we'll deliver your bags probably by morning. By 9am and receiving no text and nothing on the app, I called the Baggage Recovery Center, gave my last name and confirmation number and he instantly told me my luggage was on its way to California and would probably be out to me by noon/1. By 2:30 and no word about my luggage I call the Baggage Recovery Center again and told the woman, Pria, that I wanted an update on my bags. She said "what's wrong with your bags". Conversation ended with her saying my bags will arrive in 6-8hrs. Which we all know is another way of saying "I don't know". In the end, my husband and I got home alive and our luggage did arrive a day later. But it's still unfortunate that the horrible feeling United has given me is trumping the joy I had on vacation. But that's how bad service goes, it stays longer and travels farther than good.