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Southwest Airlines

3.0 (980 reviews)
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Thomas B.

Chetty Shiva was probably the single most impressive Help I've ever had at the front of an airport. He's pushing wheelchairs for SouthWestAirlines and he seemed to have a reputation that proceeded in everybody we met at oh you got Chetty. He was kind and polite, hopeful, generous, and overwhelmingly friendly. We loved that experience from him that shows true professionalism in his job. Shout out to Southwest for having someone like that on their staff.

PHILLIP BARBOUR - SOUTHWEST FLIGHT ATTENDANT - Example of a DEI HIRE

PHILLIP BARBOUR - RUDE & AGGRESSIVE SOUTHWEST FLIGHT ATTENDANT While preparing for take off PHIL was extremely rude and un professional. Humiliated my wife. Had her in tears. Tried to embarrass me, over nothing. I was patiently waiting in my seat, eyes closed, head phones on, music playing. Phil wanted to make an example of us. He started to berate and belittle my wife in front of the entire cabin. (Because we didn't hear his instructions). He said: "YOUR HUSBAND NEEDS TO SIT IN THE BACK NOW" "ITS YOUR FAULT" "YOU HAD TIME TO WAKE HIM UP" "go now" "no he needs to go" "you had your chance". It was shocking and embarrassing. To be woken up. Abruptly told to move to the back because you didn't hear him. Watch your wife be scolded by him. Afraid to defend your self because it's obvious he will just use this as an excuse to kick you off the plane. When I confronted Phillip Barbour (when we landed) about his behavior. His only response was "ITS NOT MY PROBLEM YOU COULDN'T HEAR ME". When intellectually and emotionally deficiant people are given the slightest bit of authority they don't know how to properly use it. I use to be a loyal fan of Southwest.

Net A.

Going home after a week Hawaiian vacay!! Raining here in Oakland! Staff accomodating and friendly. Flying Southwest is the best now a days !! No more delayed ir cancellations ... yeah!!!

Just two happy grandmas headed to Denver to see their grandkids!

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Always running late, assigned seating method has been a disaster, consistently the worst airline option available.

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Ask the Community - Southwest Airlines

How does your airline handle flight delays and cancellations?

From my flight 748 yesterday from ATL to OAK makes me ask -How close is too close to see another plane flying by while in mid flight (while in the air)? I witnessed another SWA jet crossing directly under our plane while high above Utah.

An internet search on "planes fly different altitudes" provides helpful information about this question. One web site explained: "... the direction of travel can affect what altitude they will climb to. Planes flying eastward, including northeast… Read more

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Review Highlights - Southwest Airlines

I don't understand when people complain about the ticketing and boarding process.

Mentioned in 14 reviews

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Spirit Airlines - Not terrible

Spirit Airlines

1.4(1.5k reviews)
0.1 mi

Sometimes you just gotta see for yourself!! I flew from Oakland to Orange County today to come…read morevisit my dad for his bday. When I read these reviews I was horrified and worried I'd be charged for something random, or the airline/ airplane itself would be in horrible condition, my biggest fear was paying extra for no middle seat and coming to only see someone sitting in the middle seat. Needless to say I'd had quite the opposite experience!!! I came in at 9 on Sunday with no life at the desk, walked up to Jasmine who was nice enough to let me know my bag was ok as a carry on. I made it through security with no line at all and to the gate just in time to have a beer and a burrito. The plane and employees on it where just like any other for any other airline I've been on, I didn't have one bad experience. My seat was clean ( window seat) and no one was in the middle seat!!! For the price and experience I'll take this anytime!!! I'm definitely coming back again. Thank you tot he staff for making this enjoyable experience and definitely proving some of these negative comments wrong.

We were hesitant to fly Spirit due to a bad experience previously, but booked it due to the low…read morefare. Didn't take long to realize that was a mistake. After booking they changed our departure time from very early morning to late evening, and our return flight from late afternoon to morning, effectively costing us two days of our vacation. On our return flight home our flight was abruptly canceled 30 minutes prior to boarding, with no explanation, leaving us no option but to quickly book a flight home on a different airline at a much higher cost! If you have ANY other option, avoid Spirit Airlines like the plague!

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Spirit Airlines - How old is this crappy airplane?!?

How old is this crappy airplane?!?

Spirit Airlines
Spirit Airlines

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Delta Airlines

Delta Airlines

2.3(82 reviews)
0.2 mi

'm grateful to Delta Air Lines for the kindness shown to my family during a bereavement situation…read more I contacted Delta to help arrange travel for a family member, and from beginning to end, the representatives treated the matter with compassion and care. There was a point where the chat session timed out while the reservation was in progress. What I appreciated most was that the next representative reviewed the conversation and picked up where the previous agent left off. That continuity meant a great deal and helped make a sensitive process much easier to manage. I also highly recommend having a SkyMiles account. Being a member seemed to make the process smoother and more personalized, and in moments like this, that added convenience really matters. Thank you, Delta, for helping my family with such professionalism and heart.

I've flown with Delta out of all the Bay Area airports for over a decade now, and have to say that…read moreI enjoy my experience most from Oakland airport. Out of SJC, SFO, and OAK, Delta has the smallest presence in Oakland. Currently, Oakland only operates to Salt Lake City on a regular basis, with seasonal flights to Atlanta during the summer. Delta used to fly to Los Angeles from Oakland, but they recently axed that service. I used to fly the Oakland-Los Angeles route all the time with Delta - so I'm pretty sad that they discontinued this route. However, from past experiences, Delta has resumed the LAX route from Oakland on various occasions... so yes, I am hopeful they'll resume this route one day. As a Delta medallion member, it's fairly easy to get upgraded from Oakland airport. Fewer elite members fly from Oakland. Understandably though, as there the routings are limited. Regardless of this, service has continued to be friendly and quick. If I ever need to be routed via SLC, I'll be sure to fly with Delta.

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Delta Airlines
Delta Airlines
Delta Airlines - Serving Starbucks and Biscoff cookies.

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Serving Starbucks and Biscoff cookies.

Amtrak - Emeryville

Amtrak - Emeryville

3.1(328 reviews)
9.6 mi

Amtrak hates disabled people: We paid a premium for a room advertised as "Accessible." It was not…read more The door latch was broken and literally duck taped, causing the door to slam the entire trip--a clear safety issue. The table was jammed and unusable. For a room advertised as accessible and at a price of over $600 for a 4 hour ride, this level of disrepair is inexcusable. Also, the ticket was advertised as including meals, but there was no breakfast or snacks, and lunch was barely edible (reheated, stale food). Staff were kind, but the facilities and upkeep were not. For the price, this fell far short. I would not recommend booking an accessible room based on this experience. Save your money and just buy a coach ticket or better yet, just drive.

Clean and efficient station. No interaction with staff because I already brought my ticket online…read more You need a code to use the bathrooms, and the SF connection bus driver let us know the code before we got off the bus. Did not use this visit. The kiosk/cafe that sells coffee/drinks was not opened, but they have vending machines for water/sodas and snacks. Did not use. The train was a little late, but we were adequately informed by the platform signage. No issues getting on the train. Coming back from Sacramento, the train was late and we didn't have time to even go into the station. It was directly to the bus to connect back to SF. Very quick boarding. And if you have larger luggage, they store it under the bus. Efficient service. Located on Horton and 59th Street.

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Amtrak - Emeryville - Beautiful train engine at Emeryville Station

Beautiful train engine at Emeryville Station

Amtrak - Emeryville - Amtrak California Zephyr Train #6 arriving at Emeryville Station.

Amtrak California Zephyr Train #6 arriving at Emeryville Station.

Amtrak - Emeryville

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Volaris

Volaris

1.2(229 reviews)
0.2 mi

For our group trip to Mexico City, we determined that we could fly Aero México out of SFO or…read moreVolaris from OAK. Given our proximity to OAK, we opted for Volaris for our roundtrip flights. The airline is considered the Southwest Airlines of Mexico. The fare was very reasonable and we paid $23.99 for carryon luggage up to 44lbs. and $19 for the Premium seats or exit rows. The $19 for the Premium seats are very reasonable compared to what other airlines charge. Since we checked-in for our flight 24 hours prior to departure and we did not have a check-in bag, they will check your passport at the gate about half an hour before boarding. The upgrade for the Premium seats was well worth it, not only for the extra leg room, but you get Group 1 boarding so you don't have to worry about overhead space for your bag. The planes were new and clean. There is no in-plane entertainment or USB ports. You can buy snacks and beverages. In flight crew were courteous and helpful. We had similar experiences on both flights. No complaints. On our next visit to Mexico, we will fly Volaris again.

I needed assistance and decided to call this business at 18556575135. Direct line and Guest The…read moreresponse time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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Volaris - Decent legroom, no USB charging.

Decent legroom, no USB charging.

Volaris - Volaris airline

Volaris airline

Volaris - Premium seats though don't think it's any different than standard rows (except row 1 has more legroom).

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Premium seats though don't think it's any different than standard rows (except row 1 has more legroom).

CLS Global Transportation - 26 Passenger Party Bus interior

CLS Global Transportation

5.0(194 reviews)
35.2 miCambrian Park
Minority-owned & operated
Certified professionals

I have a couple of go-to drivers for our work events, but given it was two weeks before the Super…read moreBowl, I knew it was going to be hard to lock one in. So, I did what I do best....YELP! Found CLS Global Transportation Inc. and they were my first call. Luckily, I scored the vehicle we wanted (sprinter) and worked with a really great woman named Sharon. Sharon was VERY communicative and was quick to respond to all my emails/texts. She made things REALLY easy for me; this made me feel comfortable bc I was not going to be on the actual ride and wanted to make sure my team was taken care of. Feedback from my team leader was that the driver, Lydia, was prompt, friendly and drove safely. Whew, I'm so glad this all worked out. I would definitely recommend CLS Global Transportation Inc.

I found CLS on YELP and they were great start to finish with very clear communication and follow up…read morethrough the booking / reservation process. Sharon was very prompt in responding to any questions I had. They sent the drivers info and contact number the day prior to our event which made it easy to follow up with any last minute changes. There was a snag on the day due to a freeway closure after an unrelated accident but I was able to work with the driver directly to minimize the issue as much as possible. I highly recommend using their services for any transportation needs.

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CLS Global Transportation - 26 Passenger Party Bus

26 Passenger Party Bus

CLS Global Transportation - 20-26 passenger Limo Bus

20-26 passenger Limo Bus

CLS Global Transportation - Built-In Bar

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Built-In Bar

Southwest Airlines - airlines - Updated May 2026

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