For our group trip to Mexico City, we determined that we could fly Aero México out of SFO or Volaris from OAK. Given our proximity to OAK, we opted for Volaris for our roundtrip flights. The airline is considered the Southwest Airlines of Mexico. The fare was very reasonable and we paid $23.99 for carryon luggage up to 44lbs. and $19 for the Premium seats or exit rows. The $19 for the Premium seats are very reasonable compared to what other airlines charge. Since we checked-in for our flight 24 hours prior to departure and we did not have a check-in bag, they will check your passport at the gate about half an hour before boarding. The upgrade for the Premium seats was well worth it, not only for the extra leg room, but you get Group 1 boarding so you don't have to worry about overhead space for your bag. The planes were new and clean. There is no in-plane entertainment or USB ports. You can buy snacks and beverages. In flight crew were courteous and helpful. We had similar experiences on both flights. No complaints. On our next visit to Mexico, we will fly Volaris again. read more

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the problem with this airlines is the passengers are nasty, saw one guy wet his pants then still permitted to board the plane(would you sit in that chair after) Also, lots of the passengers are hispanic that don't even speak a word of english. Boarding the plane can be very chaotic this is certainly a budget airline comparable with spirit. read more

I had flown here several times. You have to pay extra to get an assigned seat which is crazy because you're already paying for a seat. The boarding absolutely doesn't make sense. I was on the 3 road but boarded on the second round. I guess the people who pay for luggage go first. So boarding is an absolute nightmare. The flights are pretty pricey and they definitely sell peoples seats. They sell snacks on the plane but you get nothing but the seat. They are late a lot of the time causing absolutely panic. I would say if you can try somewhere else first. read more

Be careful when purchasing for a family member if you are logged into your account because the information will refresh and put the ticket under your name. I was not aware of this because on the form it asks for the information of passenger and now I have to pay a 90-110 dollar fee to change the ticket under my family members name. If you are planning purchasing for a family member make sure you buy under guest. read more

Worst airline ever. Avoid if at all possible. Could not check in online. At the departure desk they had to charge me a $55 tourist fee. All my cards were declined. I called my credit card company and they assured me my card was good and the problem was on the merchant side. They could not get it to work so, fortunately, I had cash which they took. I had arrived at the airport hours early, sat in a nearby lounge until 11:55 and went to the gate to board a 12:30 flight. The gate was empty. No agents no passengers. I went to the next gate and the volaris agent there told me they had already boarded everyone and I had missed my flight though the plane was still at the gate. While I was standing there arguing, I received the one and only text message from volaris telling me that boarding was closing at 12:15! So I missed my flight. Next day, they boarded us into the sky bridge for the same flight at 11:55, held us there for 20 minutes, then had us all go back out because they had discovered mechanical issues. It is now 12:30 and they have no idea if the plane can be repaired or if we will be leaving or not. read more

This airline is terrible. They do not communicate any changes or cancellations to your flight. If I didn't follow up on my app. I would have shown up to the airport only to find out my flight got cancelled. AeroMexico is way better and free beers. Don't be a cheap-o unless you like to get the run around. read more

Do not, I repeat, do not fly Volaris. We booked thru Expedia not knowing that Volaris charges $89 to check in a bag each way. Never heard of such price gouging in my life. They also charged $49 teach way for a carry on. They entice you with a low fair and get you with a ridiculous charge after booking as they only give you 24 hours to cancel. We didn't pick our seats or luggage until after not realizing the scam. We did expected seat and luggage fee - went into a state of shock. They also charge you for coffee and water. The plane was kept unreasonably cold and glad I had a cover up - another passenger complained about it being so cold, asked for a blanket and was charged $12. Are you kidding!!!!! SAD! read more

Horrible experience. If you buy tickets for your family. Be aware that if you don't BUY SEATS (additional charge) they will scatter you all around and don't care. I traveled with MINORS and they separated me. Thats just wild to me. My 3 year old and 7 year old cried over the stress of not flying with their mother!!!! The manager in charge is Mr.Olano at the OAK airport and he will blacklist you for speaking up. Volaris needs to get better staff and knowledgable management . Customer service goes a long way! read more

THE WORST AIRLINE EVER. Forget the flight itself, we paid for insurance to refund 100% of the ticket incase of an emergency. There was a DEATH in our family and they still charged us for the cancelation. Not only that but you cant speak to anyone, NO ONE ANSWERS. They tell you to speak to someone through chat on WhatsApp and they LITERALLY dont respond. This Airlines customer service is BEYOND SHIT. They are garbage and unfortunately they have a monopoly so it is incredibly hard to get a flight to the destination without having to buy a ticket from them. At this point we rather pay double than deal with volaris garbage. I I could leave a negative star review I would. read more

DO NOT FLY VOLARIS. They have zero customer service - impossible to talk to a human even for any kind of trouble. Had booked flights for our baby moon to Mexico. Spent $1100 which actually was not cheap. But then our reservation code stopped working - flight not found!! You cannot reach a human, I've tried it all and spent hours. Also, you cannot cancel, and modifying a flight costs more than the initial flight. I've tried to deny the charge with my CC company, but Volaris has enough pull to prevent it. I just lost over $1k, cannot take the flight, so service not rendered. Horrible! read more

Horrendous. Literally a scam of an airline. TLDR: They booted us off the flight because of a delay, and then would not pay the refund they promised us. They essentially stole almost $700 from me. We were at the gate ready to board when our names were called, along with 6 or so others, and told we needed to exit the terminal and return to the check-in gate for our options. We were told, along with at least one other couple, that the reason we weren't allowed to board was because the delay would cause us to miss our connection. There was another person who was told they were not allowed to board because the flight was overbooked. At the check-in gate they gave us two options, leave on a flight the following day, or accept a refund. We accepted the refund and booked a flight on a different airline. When we called the number given to us by the check-in gate staff. They said they could not refund because their system didnt show the flight was delayed. Which is not true obviously, and I have screenshots to prove it. I submitted the same complaint online along with the screenshots to prove the delay. They basically just said "sorry no". I am disputing the charge through my credit card. If that doesnt work I might actually sue. This was insane. read more

Terrible Experience - Wasn't Even Able to Fly I wasn't even able to fly with Volaris on March 30, 2025, at 4:45 PM because they overbooked the flight and canceled two of the three seats I had booked months in advance--one for my brother and one for my sister. While my seat was still available, I obviously wasn't going to fly without them. Volaris made no effort to resolve the issue and offered absolutely no assistance. To make matters worse, they didn't provide compensation, a hotel stay, food, or any kind of support. I was forced to book a last-minute flight with another airline for the next day since there were no available flights that same night. This cost me over $2,000, plus an extra $100 for food and drinks while I had to stay up all night and all day at the airport. We were stranded there for over 14 hours, and during this time, both of my siblings suffered from dehydration due to the lack of proper rest and resources. The lack of professionalism and customer service from Volaris was beyond frustrating. This was my first experience with them, and it will definitely be my last. I strongly advise others to think twice before booking with Volaris. read more

Needed to contact customer service. I waited more than 90 minutes and my issue didn't get resolved. If I could give ZERO star I would. read more

I would do a negative rating if I could. I have never seen an airline jack up prices for luggage after you have already booked and as the date of the flight nears. They charged $200 for a checked bag one way. That's unconscionable. On top of that, the service is horrible, there are no chargers on the plane, there is no Wi-Fi, and the seats are uncomfortable and suck. read more

Left stranded in Mexico. They canceled my flight the morning of. Paid $850 to get on a southwest flight as I needed to be home that day. When talking to customer service they wouldn't let me talk continued to talk over me and then hung up on me. My wife called and asked to talk with a supervisor, they asked if she spoke Spanish, she does not. They hung up on her. There is zero customer service and I would never fly them. It was my first and last time!!! I hope they go under because no one should be treated like this. It seems management is ok with this behavior because every person we talked to was very disrespectful. read more

This airline needs to fix its prices! My cousin. Came and when he went from the airport everything went alright but when he came here to go back home , he wanted to buy a documented luggage and he called to see how much it would cost and the caller by the name of Cruz said that it cost 65 , resonable , yes , but when he got to the airport and some dude named Jhon told them that it cost 160, WTF, we told the dude that the caller said 65 but he wouldn't budge, bro volaris prices are messed up, we were so freaking pissed , this is absolutely unacceptable. Honestly just fly a better airline. If your gonna be expensive, then agree with everyone about ONE price not 65 or 160. Fix. Your. Fu**ing. Prices. read more

Is not fair that @Volaris make you buy a membership in order to get the lowest price when flying alone with no luggage, and if you flying with family then you will need to buy the "friends and family" membership which is more expensive. This just start this year 01/01/2023. No happy with charging for everything and now they want to sell us their membership or you end up paying more for your plane fare. At the end is just business, I get it but do not obligate people to spend money in something they don't need! read more

Volaris - Volaris trick to make more money. - Airlines Near Me - Oakland, California

Volaris is no help worst airline you could ever fly they try to charge you for everything and they are not helpful I booked my flight an hour ago and they wouldn't let me cancel my flight they said I had to cancel 7 days prior and 24 hours which doesn't make sense I just booked it an hour ago and I had to make a change and they couldn't let me change first name and they wouldn't let me cancel read more

The best way to describe the company is DISGUSTING, CORRUPT AND DESPICABLE If I had the contact number to MF MANAGER OF THE CORONA VIRUS TO INQUIRE WHEN THIS WILL END TRUST ME I WOULD INQUIRE. I DO NOT I UNDERSTAND HOW VOLARIS CAN PUT THESE UNACCEPTABLE UNATTAINABLE GUIDELINES ON THIER CUSTOMERS DURING THIS TIME. THEY ARE DISGUSTING AND DESPICABLE After calling the airline like a stalker and never ever being able to reach anyone.... After going personally to the airport to speak to a live human being and being told they cannot cancel my flight ONLY reschedule it even though I have no idea when it will be safe for ANYONE IN THIS WORLD to travel so hence I do not have reschedule date..... After sending about 30 emails (copy/paste/send in that order) with no reply I finally cancelled my flight!!! HERE IS WHERE THE CORRUPTION BEGINS..... I cancel my flight due to the Corona Virus, most other airlines are refunding clients..... well not this one!!! You are given a voucher...well their voucher policy has a limit of $400 max Of course my round trip flight was MORE than their refund policy allowed amount!! So they tell me they are going to give me 2 refund vouchers and the corruption continues to where they actually tell me that I can only use ONE voucher at a time when re booking my flight.... It gets even more DISGUSTING when they tell you that you have 30 days to re book your flight..... with the corona virus pandemic going on in the ENTIRE WORLD and not knowing how long this going to last HOW DOES THIS AIRLINE JUSTIFY only giving you 30 days to re book? I will be charged the taxes and other fake fees as well This company is a total disservice to the public!! I just got robbed basically..... they are taking advantage of this corona virus outbreak skimming off clients and pocketing the money read more

Tuve que pagar doble por la maleta que no apareció en la reservación en México aquí en a Oakland page y de regreso otra vez horrible servicio read more

I flew from Guadalajara to Oakland they didn't turn on AC for 20 minutes until the plane took off. No water in bathroom sinks throughout the whole flight. This was 10/03/24 . I flew from Cabo to San Francisco a few months ago and they oversold tickets so I had to carry my 3 year old grandson and I didn't get refunded for his ticket. read more

I wasn't happy with this service once your done with the baggage check in where it's a horrible long experience that I had to go through it twice because of the line issues I was thinking that the way of airports has upgraded it's not only confusing and can't call to speak to someone when the app has technical difficulties read more

The good is on time factor for flights. Nothing really bad since website explained on board fare cost. Can't remember if cost were show in US dollars along with Mexican pesos. read more

I'm i'm writing this review based on my experience airline I have flown before many times. This is the first time this where I miss my flight. I booked for the wrong dates when I got to the counter to check in I found out that I booked for the day before to a manager, and the manager refused to help question number one was the purpose of having a manager who spends time socializing with his instead of resolving issues that the customers have manager didn't even bother to come and talk which in this case was me. I Requested on the counter for a refund or Voucher. I missed my flight , I showed up to fly, and I purchased the ticket for the wrong date ! I was on the counter and Manager refused to grant me credit nor to place me on a different flight , he was busy socializing with another employee! 12/20/2024 3:00pm And then yet my flight was sold to another customer ! How's that right , I feel Robbed $$$ out of my money and out of a flight ! This company and known for stealing peoples money , hard working Latinos and Americans ! Be aware of the scam I found out in Guadalajara Volaris ! They sold a customers ticket , that was purchase through Expedia and was cancel , cause they went and sold the ticket for more money ! That's not a good business practice ! The Man manager can use a lot of walking trying to help customers ! If there's a lawyer out there , swing this please consider contacting unsatis customers ! I'm beyond furious! read more

Do not book volaris, they are so dishonest! Charged my parents (humble older people) for 4 luggage's when they only had 3. The person named JUAN-employee ID#256707 charged them, realized he was wrong and still left it like that. Did not want to own up for his mistake. We talked to the Maneger maned ZENDY/ZANDY -Employee ID#247480 (don't know how to spell her name) She did Absolutely NOTHING ! She took her coworker side. ON THEIR WAY TO BOARD, JUAN FORGOT TO PRINT MY PARENTS BOARDING PASS! I was completely stunned of how unprofessional they are. They do not treat you like a human being. No customer service. The manager Maria was very rude and sarcastic. We were showing her proof of our luggage receipt. She didn't even eat to look at our proof. She did not refund the extra luggage they made us buy. While this was happening Juan went to go hide in the back. Why? Bra cause he did not want to own up to it. Luckily my parents had us but I can just imagine if we were not there. Do not fly with them ! They absolutely do not care about their passages. read more

Volaris - This is the Maneger. HORRIBLE employees taking advantage of people and their money. - Airlines Near Me - Oakland, California

Avoid this airline at all costs! After an 8 hour delay with no communication at all to customers nor anyone around to speak to, when I arrived at my destination, my bag never made it. They had me fill out a form and told me they'd deliver it in a few days when it makes it on the next flight. I never heard from them. I tried calling and they never answer. I message them daily on WhatsApp, Facebook, Twitter, via email, and even submitted a form on their website (which they told me I'd hear back in 24-48 hours). It's been almost a month and they won't even reply to me. I literally try to contact them daily. Any other airline, if they lost your bag, would at least answer the phone or email, explain their policy, and compensate you. Volaris has a lost bag policy on their website (with a terrible compensation amount, only like $80 USD, which doesn't even cover the cost of the bag itself), but they won't ever get back to you if you lose your bag. Essentially their policies are meaningless if they don't follow through with them. They scam customers and are untrustworthy. This company is terrible and based on their lack of replies to customers, I wonder how they are still in business. I'll never fly with them again. read more

I wish there was a 0 rating. Please be careful when booking a flight with volaris. The air fair is not the real airfare you see on their website. You will not be able to check in unless you pay for the additional visa fee for Mexico. It took me two hours to figure out the reason why I could not check in, after lots of texts with volaris they finally figure out what was missing. Unless you pay the extra $41.50 you won't be able to check in. I was also told there are no supervisors to help, they do not have that service. Even if you have double citizenship that allows you not to pay their website does not accept the proof of your documents from Mexico. No use complaining.. so a dishonest way of selling low price airfare tickets. They need to include it on the airfare and let you know that the tourist fee paid or not paid. read more

No customer service. They let over 50 people miss their flight to Cabo thru the CBX yesterday and would not help any of us. The worst experience of my life. The workers English was terrible. No one would help us. Flights missed, vacations ruined. Tons of money lost. No regard for their customers. I will never fly Volaris or do the CBX. read more

Everything about this airline is trash. I just wanna say you're not gonna save any money with this airline, especially if they cancel your flight and you have to rebook accommodations. Total cost for our last minute accommodations changes/forfeit was just under $500 thanks Volaris Their app sucks, their website sucks, their customer service sucks. Volaris you suck! read more

I wish I was able to do a half quarter star review (but only because they exist and I don't have to do any layovers) Worse airline in the WHOLE world and promise not exaggerating. they can't answer your question,they will hang up on you. If your bag goes over 5 pounds $100 charge. If you forgot (which I did) a middle name in your reservation; you have to call the president of Mexico. They will give you a hard time mainly coming back into the country even with a USA passport (not exaggerating) or buy a new ticket to come back or you can just hire a coyote (might be cheaper and faster). HATE THEM. WHY ARE THEY ALLOWED TO DO BUSINESS IN THE USA Ps NOT a cheap AT ALL; they get you after all the charges. You should budget for a $3000.00 round trip (after all the fees and not counting the inconvenience). read more

El personal que tiene en el salvador es muy Malo Para trabajar , trabajan con una lentitu que no importa si uno llega temprano la Linea Para Pasar no se mueve las mujeres solo viendose las uñas y no trabajan y se ve la inesperiencia que tienen Espero y remplasen estas personas por personas que si quieran trabajar porque uno paga su vuelo no para que lo traten Como si gratis lo traen. read more

Their customer service is horrible. Their phone redirects you to Whatsup and from there to their website where it is just insanely slow.

Worst Airline Ever!!!..Wouldn't give me my money back when I had to change because of a medical problem, they only fly at night from and to Oakland. From Mexico, which is really inconvenient, and they don't tell expediate that. and they tell you that you can change names on tickets but don't tell you that it will cost and additional $169.60 for each ticket. Will never use this airline again! Rolf read more

No estrellas. Es una vergüenza de aerolínea solo les falta cobrar por el aire que se respira en el avión , muy mal servicio , el avión súper sucio y en mal estado se ve que se están cayendo las partes o componentes , solo por la necesidad de viajar .. read more

If I could give 1000000000x negative stars, I would. I booked a round trip flight 4 months in advance. I received an email 2 months later stating Volaris cancelled my departing flight but was kind enough to re-book me 2 DAYS later....not going to work. I called and asked for a refund for my departing flight which they eagerly agreed to. Months later, I still hadn't received my refund. I called Volaris, they informed me "our system states we issued the refund" but my bank disagrees. I disputed the departing flight charged and was refunded by my bank. As a Thank You from Volaris, they sneakily and WITHOUT PERMISSION NOR KNOWLEDGE, cancelled my departing flight. Which I came to know when trying to check in at the airport in Mexico. I was forced to buy a ticket $800 more expensive just to get home. Will now be disputing this charge! NEVER FLY THIS AIRLINE. PERIODT. read more

Volaris is one of the WORST airlines I have used along with FRONTIER!!! We only used them b/c Aeromexico did not have any later flights but I do not recommend them AT ALLLLL!!!!! The staff are not fully trained and some are RUDE. I have gotten told different information by every employee. I had made a reservation for my father at 11 pm and called at 9am the next morning to cancel the reservation because he needed to extend his trip and I was told I was unable to cancel it. I asked to talk to a manager and the manager told me I was given the wrong info and I was able to get refunded since it was within 24 hrs. Then I had to change my mothers flight b/c she needed to extend her trip and again I was told the wrong info. They told me the changing fee was $110 and had to pay an additional like $300, which made no sense b/c if I paid for another flight it was cheaper. And then when my aunt changed her flight they only charged her $70 so who was really doing their job correctly? Again I spoke to a manager and when I spoke to them he helped me make the changes and book my fathers flight but then when I was doing all that I asked him how many luggage's I had paid for on the original reservation and he told me 1, which was a lie b/c when I arrive to check in they told me I had a check in bag and a carry on. My luggage was 4 lbs heavier and I had to leave things behind b/c I was given then wrong information. If I was given the correct info I would have taken a carry on for my daughter or they could have let me take everything I had in the luggage with the additional 4lbs since I was given them wrong info but the lady said I couldn't so had to leave things behind. After checking in I called Volaris to make a claim and to talk to a manager and they keep telling me they will transfer me and hang up on me no matter what ext I dial. I tried making a claim through their What's App and someone has been msging me back when ever they feel like it. The service sucks and do not recommend this airline at all!!! read more

When I first reviewed this airline it must have been because their tactics to get new customers and impress them were working on me. I already have written a review somewhere else but it's all in Spanish so, I'm gonna try to summarize it. Because there were many things gone wrong, I'm just gonna tell you the main one and then give you some words of advice: THEY DOUBLE CHARGED MY BANK CARD. - Dealing with them was starting to become a headache, so I decided to file a claim for fraud with my bank. Thankfully, I was reimbursed for that non-existent ticket they charged on my account. Volaris is the only airline at OAK that has red-eye flights. The only advantage to this is that you don't have to wait for anyone when you go through customs. My advice: 1) STOP! Do not buy a ticket unless you do it online with an account. This way you will have a record of your transaction. This will come in handy if they fuck up and try to blame you for it. 2) If they overcharge you, or simply charge you for extra tickets you didn't purchase. STOP, do not try to sort it out with them, file a fraud claim with your bank. It will be much easier. 3) Avoid Guadalajara airport at all costs. It stinks everywhere. 4) Round Trip? STOP. Do not buy your way-back ticket at "Want to Save" fare. There is zero changes. Spend the extra $50 for "Want to Fly" fare which allows some changes (charged extra) 5) Only fly Volaris if you absolutely have to. There are millions of other airlines with much more experience and it will make your trip better. P.S. If you do not speak Spanish bring a dictionary.. a good percentage of their flight attendants do not speak a word of English! read more

C'mon Yelp, give me the option of ZERO stars because Volaris deserves it. I went online to buy tickets and it appears to go through although I get an error message making me question the process. Afterward, I get no confirmation and after a day, the charge isn't showing up on my account. I can't get through to anyone to confirm, so I end up buying a flight from another well known major airline. Two days later - Volaris charges my account! Still no confirmation, no one can be reached and no one returns my email. Plus, my bank won't help me since there are apparently tickets in my name and "The company provided the goods no matter how poor their customer service is." Volaris is garbage and doesn't deserve anyone's money. &%#@ these clowns. read more

I had a very pleasant experience with this airline. As a first time flyer to Mexico I was a little nervous to fly to Morelia on my own (especially not being a native Spanish speaking and barely understanding the language). But I will say- some of these reviews paint a way less dependable experience than they delivered to me. Like any flying experience you just have to be aware, be early, and be flexible. My flights were on time, clean, and provided exactly what I was looking for- and inexpensive and safe flight to Mexico. I only do not give five stars because the space at your sit is very limited and little leg room with chairs that do not really recline much. The check in/bag check process was a little slow but what airline isn't? Give yourself at least 2 and half hours to get through everything. Again- this was a much more pleasant experience than I initially expected based on some reviews. I recommend.! read more

I am very upset with their customer service. June 11 2018 my flight for my wife, 3 children and daughters best friend was delayed. This was a huge impact on our vacation. I requested Volaris to Credit us our flights as this was a huge set back our vacation plans. This event effected our hotel stay and caused us to wait around for a very long time at the airport when we should of been at our destination. They put a time limit of 90 days on the voucher that was sent to us. The voucher was only offer $15 dollars per person...ridiculous! I just finished booking a few flight with Volaris and now I'm thinking of not booking my next connection flight through them as just thinking about it makes me feel they do not care! Bottom Line... a time limit is unacceptable for a voucher provided for screwing up my vacation....and $15 per person is not sufficient. Is Volaris not about Customer Service? Also the customer service associates need to step up there game. 0 stars!!! Regards, DR read more