We flew from Monterey to Denver on United and the experience was seamless. They have one gate at MRY (gate 5) that serves San Francisco, Los Angeles and Denver. The gate agent would thank every single passenger during check in for flying with them, that was very nice and professional. The Embraer 175 was the usual 80 seater with a 2-2 configuration in the main cabin. There was a smooth take off and the beverage service was attentive. There were three snack choices in flight. Nice and pleasant experience. read more

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This is a small regional airport and United has been around a long time. The airport doesn't lend itself to the fancy lounges and facilities that large cities tend to have. With that said, it is still a nice airport and airline. The planes are small; CRJ and Embraer. Not luxurious but still nice. The flight from and to Los Angeles was short and sweet. read more

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"Mervin", flight attendant -- incredibly rude and unprofessional. Sat, Aug 17, 2024, flight United 2480 from SFO to IAH. This is a review of the flight attendant named "Mervin". I have flown a lot in my life, and Mervin was the most rude, most unprofessional flight attendant I have ever had to interact with. I asked him if he might be able to help me find an extra seat -- any available seat, anywhere -- so my wife and elderly mother could put our infant in my official seat which was b/w them. He wouldn't even look at me when I asked him this, and halfway through my request, dismissively stated "We're completely full" and walked off turning his back to me. The rudeness was off the charts. Just before take-off, I looked around, and noticed that there were indeed a few empty seats available. Mervin was passing me by again, so I again stated "Excuse me..." and was again going to ask him if it would be ok if I switched to one of those seats. I know he saw me raise my hand and speak to him, but he completely ignored me and walked by. I looked at my wife in disbelief, and she simply shook her head in understanding. Later, my elderly mother had a small request for him; I think she was asking for an extra napkin -- he ignored her too. When he (and another United flight attendant) were serving drinks, they blew right past our row, and a female passenger in our row on the opposite side of the aisle from us had to signal them to come back and please serve us. If this is how he treated us and our row, I can only imagine the aggregate rudeness he delivered to others on the flight. For United Mgmt who may be reading this, this is not the kind of person you want representing your company. Thank you for reading. read more

My name is Fabian Campos and I was Passenger on a United airlines flight 5410. The flight was schedule to depart from Monterey at 4:36 and arrive at LAX at 5:45 on December 26th/2022. From there I'd connect with Copa to Bogota with a stop in Panama. The airline stated that the requirements to travel to Colombia was a proof of a "Check Mig". By email or QR code, but according to the travel requirements of united.com, it clearly states that a Check Mig must be submitted at least 72 hours before departure. I presented such proof of submission several times in that period of time, but the airport personnel did not accept it and prevented me from going to Colombia. read more

Their flights are practically always delayed. 2 of the 3 flights departing to Los Angeles at 1330, 1705 and 1955. The 1330 flight was bumped to 1900 and the 1705 flight was bumped to the 2000.It was a good thing that my dads flight was at 1955 and it was the only flight on time especially since he was catching connecting flight to go abroad in the next hours. Ticket counter said they are open from 430am to 8pm but actually they are only open an hour before the next flight. We were hoping to drop off his bag and then go out for dinner since lines to TSA is always short... got to love small airports. But that was not the case. We were there at 230pm but the counter did not even open until 4pm. The first person that was helping us was very accommodating and he noticed that my dad was US military retired and said he would help him out with the luggage fee because we were taking an international flight after this one but unfortunately one bad was a bit over weight so had to transfer some weight to the other luggage. When we returned the gentlemen was busy with another client. A young lady helped us. She did not smile did not acknowledge my dad as US Army retired. She was robot. We paid for the full price of the luggage and then left the airport and ate a fast restaurant because now the time was almost at 5pm and we couldn't have a nice sit down dinner. They should have their actual times that they will be there so we would not wait in vain and could actually budget our time. read more

United Airlines - Counter open from 4:30AM-8:00PM is a lie, been waiting here in line for more than 30 minutes - Airlines Near Me - Monterey, California

Don't try to fly United out of Monterey. Even if you try, you won't actually fly United, because your flight will be delayed all day due to maintenance until you give up and cancel. I've never not been delayed/canx on a United flight from here (and most other origins too). Of note, the agents are very kind. I feel bad that they have to deal with constant scrambling to rebook people because United planes and staffing (#'s) are awful. read more

They wouldn't aloud me to walk threw security with my kid He was 16. Wack as airline. Even there management said nope

It's not their fault that several flights from Monterey never make it to San Francisco even though it's only a half an hour flight... you can usually balme the fog but lately I've run into mechanical problems. I wanted to thank United and thier staff for thinking quickly and getting everyone up and out of MRY. I saw them ship out over a dozen passengers in cabs to make their transferring flight in the city. I had to be in Boise around 2pm (for a ski outing) and they made sure I made my 10:30am flight out of SF. It was a little after 8:30am now and we were told our plane could not take off and that the next flight that that we could take out would be at 3:29pm... They threw us in a cab (obvi they comped the $276 cab fare) and I made it just in the nick of time. Smooth travels. Just Glorious. read more

Good luck trying to find anyone at united that can actually tell you how to call the united terminal at Monterey Airport. The phone number listed does not work, and everyone who does answer the phone is from India and not understandable over the phone. Also nobody there actually knows how to handle airline cargo, they have to re-look up the instructions every time. They are an embarrassment. Fly out of San Jose or SFO. United Airlines-Monterey is staffed by people that are simply too dumb to be able to even get out Jury Duty. They seek the fail option, whenever it is provided. read more

Waited over 5 hours for our flight that was delayed Not flying united again!!! Especially that we were at the Monterey airport in California There's 1 restaurant and no stores! read more

I flew to Monterey, California on military orders. One of my military bags was severely damaged on the way there. The manager for United was unhelpful, rude, and confrontational while I was trying to figure out how to resolve the issue. Now, almost a month later the issue still isn't resolved. I wish I had filmed how that lady reacted to me asking about having the Army reimbursed for the damages. What an awful person. Additionally, when I flew out they lost one of my bags. Again, military equipment. I will go out of my way from now on to not fly United, and I suggest you do the same. read more

HORRIBLE EXPERIENCE! While attempting to fly my family to LAX for Easter, with boarding passes in hand and thru security, an employee purposely closed the door at the gate knowing there were four passengers not yet planed. No announcement over the P.A. System, nor an attempt to locate us in the secured area, this person deliberately made us miss the flight. With no remorse once she came back to the gate, simply stating that we needed to book another flight. Not too easy on a Friday before Easter. My family and I proceeded to San Jose airport to catch a later flight with Southwest, missing an opportunity to spend a day at Disneyland with my other grandchildren. I urge you not to fly United out of Monterey! Unbelievable.... Did you know the ticketing agent can cancel a flight which you already paid for? Knowingly that we missed our initial flight because of this agent, she canceled our return flight without our knowledge. Didn't know until we tried checking in to the return flight! Upon speaking to a United Airlines representative, all they could tell me was my return flight was cancelled and no other flight was available. Thanks for a miserable experience!!!!!!! read more

The worst airline I have flown, because of their delay I missed my connecting flight and had to sit in SF for 6 hours. There were other flights going earlier but my ticket was economy and they wouldn't give me a slight upgrade to take an earlier flight. The agents comment was I could always come back and try again tomorrow, as if I have no life or job waiting for me at home. If you are looking for an airline that wants to deliver good customer service don't fly United! read more

Flying: Hours of boredom interupted by moments of sheer terror

Horrible experience here. The TSA staff totally awesome - the United staff awful. Our plane was cancelled - how did we find out, not from the staff there from the United 800 number. The ground staff refused to be even helpful, the United guy on the phone was so apologetic, I even put him on the phone with the ground guy and he could not get him to budge. We ended up driving to SFO and going out of there. My thoughts - fly to SFO or San Jose and drive. Much easier. The United staff in San Fran were appalled at how we were treated as well. read more

Terrible experience. Every time I fly united I have problems. People are rude, the class system is flawed. Had the option to check a bag or upgrade...... at the gate while boarding because my bad was "too big" (a backpack). PLENTY of room on the half booked plane to fit my bag and about 100 more. I'm going Delta next time. Sick of United. read more

Horrible service from Monterey United Airlines. Board showed plane on time & no plane & no gate agent! Gate agent arrives late with no explanations! Late and then trapped on plane for a long time with no explanation except jokes coming out of the horrible flight attendant who should be fired. The whole day was so bad and ended up taking 12 hours to get to San Diego! Could have driven!!! read more

Flown out of here on united several times with good experiences. I hav flown out of SAn Jose with u it's as well. I was scheduled to fly out on 9/12/2019 in the afternoon a little after two. I was flying to Portland to visit family for a few days. I took the day off in order to take a flight that would arrive at a decent hour and avoid arriving at the unpleasant hour of 1am. I through TSA and was waiting for my flight. Just about 30 min till we where informed that our flight was cancelled due to maintenance in the lading strip in San Francisco. The next flight would not arrive for another five hours. Due to the fact that I would be driving back home this was a one way flight. I had payed 35$ to be dropped off by Lyft. There was no guarantee that the later flight would be allowed to land either. I demanded to be rerouted. I was put on a flight to LAX where I waited 3 hours (in the United club lounge ) and boarded my flight to Portland. I arrived in Portland after 12am. Not wanting to bother family I got a room till the next morning. So my 80& one way flight ended up coasting me sleep as well as a title of 280$ after flight taxi and room for the night. My complaint is this. I discovered the delay was not a new or unexpected thing. As the SF runway had been under repair for several weeks. United should have never sold me a ticket to a flight they knew good and well would never leave the ground.... read more

Worst airline see attachment please.. Never fly with United of of the WORST AIRLINE.. Waist of money read more

United Airlines - Airlines Near Me - Monterey, California

The MRY staff is terrific. However, overall the airline since merging with Continental is cutting everyone short except the ultra rich freq flyers. The average flyer is pretty much treated to cattle car treatment. It's a management issue. The top guys earn big bucks and cater to those who spend big money with them. The rest of us are peasants and lucky to be allowed to fly on their airline. Too bad! UA used to be a first class airline. read more

I've flown United 3 or 4 times now, and I've had flights cancelled or delayed every single time, for "weather" or other reasons when other airlines still flew fine. They also didn't switch my bag when they rebooked me. I called to try to get my bag back, and they told me it was at the airport nearest me. Then I showed up when I said I would, and no one was there. I called again. "Try again in the morning." This is my second night without any of my stuff. Never, ever fly United. read more

The United staff at Monterey airport are actually getting funny-I thought I was on southwest. To top it off, United comped me an upgrade-free for no known reason. read more

Add me to the list of people who have had a bad experience with United at the MRY airport - NEVER AGAIN!!! The supervisor that I spoke to, after talking to someone who at first said she was the supervisor, did not even want to give us her name and turned her badge that was hanging around her neck. My husband was quick enough to get Ms. M. DeLeon's name and I did a google search for her. From her Linkedin profile she works for Envoy (which is affiliated with American Airlines) not United. Never has worked for United. I can guess why the person who was the supervisor - until the discussion got heated - went to get her, because she plays the role of resident B@tch well. Why would you trust your life or the life of your family with employees who handle a situation by trying to lie or deceive you? And, don't even get me started on the problems that I had with them that resulted in my needing to ask for the supervisor in the first place. read more

It's not the delayed flights that is so frustrating but how long it takes the lame employees to inform you that the flight has been delayed and you are going to miss your connecting flight in SFO. At 9:07 I am reading the screen that says the 9:03 flight is on time. No one has yet come by to inform the waiting passengers that the flight is delayed. A savy person is monitoring flight data and is already rebooking his flight through a travel agent. He rents a car and leaves for San Francisco while the agents who have now appeared are wasting precious time unable to find flights quickly. You hear things like no seats left or too late to make the flight, maybe there is something tomorrow. I chastise myself for thinking that this time it will be different flying out of Monterey. 4 of the last 5 flights have been rescheduled because of delays in flights. Why can't I learn that driving to San Francisco or San Jose is smarter than relying on Monterey flights. What is really sad is if the employees informed passengers 20 minutes before the flight rather than 20 minutes after the flight should have departed that there was a problem, there would be enough time to get to San Francisco by driving. But they wait and then they are slow or incompetent and you watch as the minutes pass and the possibility of getting a flight today fades. Who trains these United employees? read more

I don't even want to give one, where's the minus star rating, -5 is what the Monterey operations and management team deserve at our small regional airport. Imagine walking to a counter with the agent propped up on his elbows reading something with no customers in site. It is now 6:00 a.m. with 25 minutes to go before take off. I give my ticket to him and stand there with my carry-on draped on my shoulder and ready to head to TSA and gate approximately 25 yards away. So let's say 3 minutes to the boarding gate. Calls the gate, NO, do not allow her to check in, TOO LATE! What???? Then I hear the boarding call, seriously. 3 minutes away and they are just starting to board and I can't get past counter????? OK, miss flight and meeting so back to find supervisor. Had Ms. De Leon absolutely discharged everything that went on at 6 and was absolutely arrogant and rude with all her explanations. Not a single ounce of compassion, just shoved policies down our throat and basically stood the ground that it was the fault of the gate person whom she refused to identify. In fact did not want her name mentioned and a good reason why, SHE ISN'T EVEN AN EMPLOYEE of UAL! So what is going on? It's really sad that we have a small regional airport with 0 flexibility and about as much customer service skills as you find in a ..... graveyard! Seriously speaking, I join the millions of passengers that would rather fly with the little guys, pay alittle more, and get treated like human beings..... not cattle. Look at all the bad press about Monterey operations, big brother, not that you'll change anything! Thank god there are other choices in airlines. read more

Need better training, processes and customer service skills to handle passengers who are re-routed due to flight cancellations. My United Airlines flight was cancelled and I was re-routed on American Airlines. When I went to check in at AA, they could not find my booking. AA staff went to talk to UA staff but came back without a resolution. Then, AA and UA staff had a conversation at the counter about all the problems they were having today with the systems. while completely ignoring me. I would expect their first reaction as customer service representatives would be to tell me the issue and how they are working to fix it, not trying to find excuses. After about 20 minutes, the booking was corrected and I was checked-in. As a Visa MileagePlus Explorer cardmember, I am allowed 1 checked bag for free when I fly United. However, that benefit does not translate to another airline when you get re-routed. Instead, I have to jump through another hoop to request a refund. In addition, UA call center staff did not seem to understand the cardmember benefit of a free checked bag requiring a couple tries to explain the issue, Finally, UA staff working the check-in counter at MRY airport did not seem to even have the energy to crack a smile or be pleasant. Overall, a perfect example of customer service failure. read more