This review refers to Jinson at the Salinas, CA Amtrak station.
I booked tickets on Amtrak for my two sons, 14 and 15, who are labeled as "unaccompained minors" by Amtrak. My boys were visiting my parents in San Jose, and I live in Thousand Oaks, CA area. The person who attended me over the phone was super helpful and patient. According to Amtrak policies, you have to book the tickets via phone, and then the attendants at the station have to print the tickets. Amtrak doesn't send you tickets via mail or online. They also don't require ID of the children, as long as the adult presents a valid ID, which surprised me immensely. I was prepared to send a copy of their Birth Certificate, but apparently it's not needed til they are 16. Their train was to leave from Salinas and arrive at the Van Nuys station. Armed with this information, my mother, their grandmother, went into the Salinas station to apply to the attendant for a ticket. Since the Amtrak was running about 2 hours late, they showed up an hour before the adjusted time. The Amtrak attendant, Jinson, left much to be desired in the terms of helpfulness and graciousness. One could say he was borderline racist/sexist. My cancer-ridden Argentine mother approached the desk and didn't expect the resistance from Jinson that he continued to give her. It began with the fact that the computer systems, which had at that time already been down for 2 days, could not print the tickets. He expected them to go to FedEx to print out tickets. My mother called me, and I explained to Jinson that I had no tickets, only a detailed itinerary and confirmation number, and the reason for this was Amtrak's policy regarding "unaccompanied minors". Jinson still gave my mother alot of grief, while she was filling out her paperwork, and still insisted on them going somewhere to print up their tickets. Finally, my father came in, and Jinson decided to be more assistive, but still rude. Jinson insisted the boys needed ID's and I was summoned again, over phone, to explain to Jinson the rules of Amtrak, instead of him trying to research before he gave them problems. He finally gave in, but told them that he was doing them a favor, even though they had gotten there after the time they were supposed to. Now, according to Amtrak policies, the minors are supposed to arrive with adults an hour before the train's departure, but Jinson insisted it was from the orginal time of the train's departure, which meant that my parents would've been waiting in the train station for 3 hours... How ridiculous! As they were finishing the interview of the kids, one of my kids looked at him with a bit of disgust, because they had been treated so abominably. Jinson immediately took exception, and started to say something, but my parents continued on their way. They were greeted by the nicest train conductor, who heard the story of their experience and was appalled by their treatment. He was very helpful and kind to my children and made their trip so easy for the rest of it. I went to their destination, and the attendant there, in Van Nuys, Monique, was so sweet and kind! I told her of my parents's experience, and she was horrified. She guided me to report the actions of Jinson to Amtrak, which I continued to do. Hopefully, noone has such a horrible experience in the future with Jinson. With the lessening of the attraction of train travel due to the length of trips and the lateness of the trains, one would think Amtrak would try to gain back some customer base with the good representation of superior staff. The experience with Jinson turned my parents off to Amtrak so much, that I don't know if I'll be able to use it in the future for my other kids. What a sad result to something which could have been so fun and entertaining to my kids and so easy for us adults! read more