It sounds horrible just looking at the previous reviews. Or it could be a particular driver that…read moresounds rude and impatient. Get rid of the driver that's getting complaints and that might help. Customer service and care should be your main priority. It's true some people are dicks but if you're a company driver/employee you should be on your best behavior and be courteous. Just saying..

Saw taxi #13 approximately 10:30am this morning (1/19/2020) on Reservation Rd. He went flying past…read moreme, crossed two lanes to turn onto Blanco, then weaving in and out of cars to get past before it turned to one lane but ended up behind a slower car. As they approached the light he sped up past them to get to the light first at Davis. I took a picture of his car license plate and of him as I got to the light, he looked over and flipped me off. When the light turned green he took off quickly and directly into my lane as to cut me of. Never will use nor recommend this company

I made a last minute SOS call the night before Thanksgiving for a crack of dawn, 415 pick up…read more Dispatcher Dennis answered the call. He assured me - do not worry, we will find you a driver and he will show up. Sure enough -he made his promise good. With such short notice for a major holiday, he showed up and drove me himself! He gave me a call back the night before to let me know what was going on, he gave me a 30 min heads up call in the morning, and he even showed up a little EARLY at that ungodly hour. He was professional, engaging, interesting, and all in all wonderful. I was very, very worried reading reviews about all the taxi services in the Monterey area- they were dismal at best. I was so lucky to find Dennis at Central Coast Cab! HIGHLY recommend!

Wanted to give a big thanks to Cathy of the Central Coast Cab Co…read more The other day she transported my 94 year old mother from Forest Hill in Pacific Grove over to the Hartnell Medical Center in Monterey and back. Mom's in a wheelchair these days and needs additional care and attention in outings like this. Cathy was very friendly and most helpful in seeing to moms needs and stayed with her and comforted her during this difficult adventure. None of this was easy during the Covid-19 pandemic. We're happy customers and will be calling on Central Coast again!

The cab arrived on time and got me to my destination in a timely and safely manner! I will call…read morethem any time.

My driver this very early morning was so helpful and nice (he saw my walker and drove up to my…read moredoor, for starters). It was a very pleasant start to a tough day.

Timely. Good follow up. Driver communicated with us several times before pickup. Friendly.read more

We had many great experiences with Ruben and his crew over the years. Other family members used him…read moreand we gladly recommended him to friends. But starting last fall, Reuben and his business just "went off the air". We knew he was leaving the Aptos area and retiring to Merced. He told us he had purchased a home there and was looking forward to it. At some point last fall his phone continued to work and I could leave messages but he simply stopped communicating. We gave up after numerous tries and felt bad that Reuben wouldn't call us back or put on a recording thanking his good customers and saying he had retired and wasn't accepting any more requests for service. Anyway, Rueben we miss you. Luckily we have found a very excellent new shuttle service that we are very happy with.

Great company and service particularly for families who need a car seat solutions at a fair price…read more Driver showed up on time and was helpful with bags, all payments handled electronically! Committed customer

Reliable service! Great value!…read more We have been using Airport Taxi Cab Services for our trips to/from the airport for many years. Very happy with them. They come pick us up at our house. They are always on time and help with the luggage. On our return they communicate well with us to coordinate pickup location and make sure we don't have to wait too long. Pick up at the airport in SFO is near the taxi line, thus that's a huge win over Uber/Lyft. Highly recommend them for a slightly pricier alternative to Uber/Lyft but with a significantly better and more reliable service than these apps.

DO NOT USE THIS SHUTTLE SERVICE EVER!…read more Felt trapped, pushed, and shaken -- never again I used this company in Aug 2025 from the SJC taxi/shuttle stand for a quick two stop trip to Sunnyvale during a business trip. The driver said the trip would be "about $65" for the first stop but there was no meter running and no posted rate sheet in the van. When I asked to continue from the food pickup to my hotel a few minutes away, he suddenly demanded $20 more and started becoming aggressive. I said I'd pay the lawful fare (meter or authorized rate sheet) and asked to see the pricing sheet, since none was posted. The $20 extra that he came up with off the top of his head for an extra few mins of driving seemed suspicious and made me wonder if even the $65 was accurate (Lyft had quoted me $29 for the same trip to the first stop just minutes before I got into the shuttle). Things escalated fast. The driver raised his voice, blocked my access to the door of the van so I couldn't get out, and refused to give back my luggage unless I agreed to his price (which is grand theft felony for items over $950 since drivers cannot hold luggage hostage EVEN if a passenger does not pay). After he let me leave the vehicle, I said "excuse me" (since he was blocking the van door) and reached toward the door/compartment to take my bag. He then grabbed/locked my arm and shoved me back hard from the vehicle! I felt unsafe and trapped with expensive work and personal equipment in that luggage, so I yelled at bystanders to call 911 and did so myself. Several Sunnyvale PD officers arrived and de-escalated the situation. Even with police there, the driver couldn't show a meter or couldn't produce an approved rate sheet validating his $65 or $20 fare quotes. He pulled up a "taxi meter rates" PDF on his phone to show the police, but he'd never used a meter. Later, when I paid the $65 by phone to the company to settle and move on, the company still wouldn't send a proper itemized invoice (no pickup/drop addresses, no rate calculation) even after multiple emails requesting the rate sheet that shows $65 as the authorized flat rate from SJC to this area of Sunnyvale. I've disputed the charge with my card issuer who reviewed the case and credited it back to me. This wasn't a simple "fare disagreement." In my experience, the driver used my luggage as leverage and got physical when I tried to retrieve it. I've provided video of the incident to the airport's ground transportation office, and requested an investigation. Bottom line: I left this ride shaken and furious. If you care about safety, transparency, and lawful pricing, avoid A1 Classic and choose literally any alternative (rideshare or a taxi that actually runs a meter or follows a legal airport filed flat rate). This is totally a scammy company that quotes illegal price rates and has drivers who will threaten, push you, arm lock you and hold your luggage hostage if they feel like you won't pay them. The funny thing is that this was a work trip, so my company would be paying the fare so this entire fare dispute issue was just in the driver's head and he very quickly and incorrectly assumed I was not going to pay, when instead I was simply raising some suspicions of how he randomly arrived at the $20 extra fare for a few mins extra driving. But fare dispute is one thing - thinking you can threaten, block the exit from the van, shove, arm lock and hold hostage luggage until payment is received is an entirely different matter! Note that there is another review with this same driver making another passenger feel unsafe and getting aggressive. ------- Editing my review to leave this note to reply to this shady company's management reply below. My reply to management: - It is simply illegal for a taxi or shuttle service from the airport to tell the passenger a price (such as a flat rate) that is invalid to begin with (which cannot be corroborated with a rate sheet at the destination) and then demand the passenger to pay. For example, they cannot say "price will be $2,000" and then demand that you pay because you continued the journey. - There is no requirement for passengers to mention further stops. Note, the company reply was left on Aug 29, 2025: "I respect you as a customer but how much lie you can say. You were told the price before you entered the van for one stop and you never mentioned the second stop. You gave the address to the first stop and how will the driver know you want another stop. If you are getting a cheaper price from Lyft why didn't you take it and why did you come in the taxi line. Why didn't you ask for a rate sheet before you left the airport. The police found that your at fault because you were cussing and pushing my driver I have the video. You paid over the phone and still blaming the company. No body forced you to pay you called us as the driver left empty handed after waiting 2 hours. Thank you so much and have a nice day."

I highly recommend this reliable professional and courteous service Kumar overall made the service…read morewe will be using their services again thanks Kumar

An odd review this one considering I didn't use them... To explain, I have a neighbor and close…read morefriend who's not a yelper and needed a driver for about 6 hours to get up and back the the bay this week. I furnished him with a few recommendations based on my usual research of which MyBlackCar was one... Bob just reported back to me and I quote ' I ended up with the My black car guy, the owner,and very satisfied'.. Bob is a sound judge of character and doesn't hold back so this is as close to a glowing reference as I would expect... Thank you for taking care of Bob and thanks to the Yelp community for guiding me to this recommendation ..

I can't recommend My Black Car in Monterey enough! Vince, the owner, is truly exceptional--always…read moreprofessional, friendly, and incredibly flexible. He consistently goes above and beyond to ensure a seamless experience from start to finish. Every driver I've encountered has been punctual, courteous, and provides top-tier service. The vehicles are absolutely stunning--luxurious, spotless, and impeccably maintained. Whether it's for a special occasion or just a comfortable ride, this is hands down the best car service in the area. If you have the chance, request Nick as your driver! He's great!!

this public transportation is the perfect reason why I am anti-union, the drivers are usually five…read moreminutes early and most of them look like they have a tattoo of their children but not custody.

I'm pretty annoyed with the On-Call service right now. Let…read moreme start off by saying, I'm an avid bus rider, and the On-Call service is a fantastic service if you are in Marina and only need to go somewhere in Marina. It's $1.50 (WOW!) and you call up or use the app to set up a pick-up and drop-off time. It's like a really cheap taxi, except it only goes places in Marina. It's perfect for me because I live and work in Marina. I've only used this service a hand full of times now because I don't always know exactly when my work for the day will be done, and therefore don't know when to schedule. But I have used it a few times. My problem with it is this: it's not reliable (in my opinion, from the few times I've used it.) The drivers are so friendly, and when it works, it works. And did I mention it's only $1.50? It's that cheap for ANYONE! As for the unreliability thing: one of the times I had a pick-up scheduled, when the driver was outside he called me to let me know and I went right out. Another time, I got a text from the service letting me know that the bus was a minute or so away. All great right? Well... another time I waited outside for over 30 minutes and by that time my boyfriend was off work and just came to pick me up. I called them to cancel and they had no idea why the driver wasn't there by that point. Why didn't I call sooner, you ask? Because I know how buses are, I know they can be late or delayed, and I didn't have another option so I just waited patiently. That leads to today. I had scheduled a 3:15 ride. I realized I would probably be off sooner than that, so I called, cancelled that ride, and scheduled one for 2:30. Around 2:30, I peeked out of my work to see if they were there, they weren't, so I grabbed my stuff, clocked out and went out to wait. I waited until 3 o'clock, (again, waiting patiently) and finally called to see if they were coming and what the ETA was. The man on the phone said that it was cancelled because the driver was there and didn't see me so he had called them and left. I may not have been outside at 2:30 on the DOT but I was not out there past 2:32. The guy said that there's a five minute window. Then why did he leave so early? He said they only wait 2 minutes. Okay, but you can't count those two minutes BEFORE 2:30! "Fivee minute window" my tush! My question is this: why would I get a call one time, a text another, and another time no notice at all? AND he left before I could even walk outside. If you're going to call people for their ride, do it every time. If you're going to send automated texts, do it every time. If you're not going to do either, then don't do them ever! Luckily, I managed a ride, otherwise I would've been stuck there. Oh, and when I arrived home, the bus was right on my street... How annoying is that? Like I said, this is a great service. I just wish it were more consistent. If you live in Marina and travel in Marina, you should definitely try this service. Just make sure to be clear, ask questions, and apparently be outside super early.

I give this company 0 stars.please don't book online for a taxi because they will not show up.i…read morebooked a day before in advance and I thought I was set, until the time came and nothing.i called dispatch and a lady with an accent tells me that they have no taxi to pick me up,and they couldn't call me to let me know that.i cursed at her I was heated.i called orange cab service and they showed up in less than 10mins.dont rely on yellow cab.

It's New Years Eve. We got a Yellow Cab from our home in Monterey at 4:30 to a restaurant in…read moreCarmel. Driver said to call Yelow Cab and say he's willing to pick us up around 6;30. At about 6:45 we called and those liars at the office said he'd gone home. " So sorry. No one can come to Carmel." They prefer to give rides from the airport and assign rides to their preferred drivers who don't want to pick up in Carmel. . It was raining. My husband is disabled. Wa sat outside in the rain and finally called an Uber. No More Yellow Cab.

Highly recommend Lucky 7 Transportation…read more When I woke up this morning, before I even had a chance to see my flight status from San Diego to San Jose airport, I had already received a message that he was tracking my flight and it was delayed. Traveling from San Jose airport all the way to the East Bay, what a godsend to have Padam pick me up! I had recently injured my hip, and he met me at the baggage claim area, grabbed my bags, and even brought my luggage to the front door when he dropped me off. Outstanding, kind service. So reliable and worry free, worth every penny! Hoping to book the next time I am at SJC.

It's our first time to book and use this company. You won't be disappointed, it's like worry-free…read morekind of thing. Coming back we were delayed by 12 hrs and they arranged their schedule according to my booking. The best part is that they constantly communicate with us so that we don't miss our flight and arrivals. I would use them again in the near future; it's total customer satisfaction!