The second time, I made a reservation for a taxi to pick me up the next day to transport me to the…read moreairport to make a flight. The next day right before pick up time, they had no cabs when I needed to be picked up at the time and did not show up . last time I even try using these guys

On Sunday, March 21, 2021 We called the Yellow Cab Co. I told the dispatcher that we would need the…read morevan because we had 5 people to pick up to go to Cannery Row. I was asked for our address, cross street and was told that the cab would arrive within 10 minutes. A sedan arrived. We were told when we tried to enter the cab that he could only take 4 of us, we would have to order another cab. I called the dispatch again and asked why we didn't get the van. She told me we had to "Double Cab". That they did not have a van. I told her we had used the VAN in previous trips, but she insisted that we needed to order another cab. (Of, course for another $20 ). On our way down Cannery Row, in our own car, what do we see? Low and behold, there was the YELLOW CAB VAN. Their name, same phone number.... Sheesh. talk about bad business practices.

The cab arrived on time and got me to my destination in a timely and safely manner! I will call…read morethem any time.

While staying at the Monterey Hotel, my boyfriend and I decided that in order to save walking time,…read morewe would use a taxi service to take us to the Monterey Bay Aquarium. The concierge at our hotel called this cab service for us. While I waited for my boyfriend to park his vehicle at the public parking lot about a block away, thinking that by the time he got back to me the taxi would appear. We didn't anticipate such a timely arrival for the cab. I was waiting by the curb when our taxi showed up. Now I was feeling more than embarrassed and kept apologizing for causing the driver to wait for my boyfriend to return. But our driver Michael Patterson didn't seem annoyed at us, (although somewhat quiet). Thankfully, my boyfriend came back after about a 5 minute wait. We piled in and directed him to take us to the aquarium. The ice finally broke when Michael jokingly asked "is that place still open?" We had a good laugh and continued with some small talk. During the short trip, our driver began pointing out places of interest, restaurants and bars. We felt very comfortable by the end of this journey and gave him a well deserved Yelp recommended tip!

I give this company 0 stars.please don't book online for a taxi because they will not show up.i…read morebooked a day before in advance and I thought I was set, until the time came and nothing.i called dispatch and a lady with an accent tells me that they have no taxi to pick me up,and they couldn't call me to let me know that.i cursed at her I was heated.i called orange cab service and they showed up in less than 10mins.dont rely on yellow cab.

It's New Years Eve. We got a Yellow Cab from our home in Monterey at 4:30 to a restaurant in…read moreCarmel. Driver said to call Yelow Cab and say he's willing to pick us up around 6;30. At about 6:45 we called and those liars at the office said he'd gone home. " So sorry. No one can come to Carmel." They prefer to give rides from the airport and assign rides to their preferred drivers who don't want to pick up in Carmel. . It was raining. My husband is disabled. Wa sat outside in the rain and finally called an Uber. No More Yellow Cab.

Nope. Can't do it…read more When we moved here, we didn't have a car, and, not knowing any better, used Central Coast Cab when we needed a lift. It was OK. Fast forward a couple of years. We have a car, but didn't want to leave it long-term at the Monterey Airport. So, we called a day in advance, asking them to come get us the next morning. The next morning came, but the cab didn't. When it didn't show after 15 minutes, we called Yellow Cab instead. They had a taxi at our door in about 5 minutes. Never did see the cab we supposedly reserved. They'll never see us in one of their taxis again.

This was the worst taxi experience I have ever had. The cab itself if a piece of junk and I was…read morechoked by fumes my entire ride from Monterey Airport to San Francisco Airport - thanks Monterey Regional for the hospitality, not! The driver himself, Roger Toulgoat, could have cared less that the other passenger and I were about to pass out do to the exhaust fumes. Absolutely ridiculous, do not use this cab company.

I didn't actually use this service, but my only question to most all the people leaving 1 stars:…read more You already saw the other 10 1 star reviews. It's more than sorta on you for booking these people in the first place. It's like this company is screaming: IM GOING TO GIVE YOU SHTTY A SERVICE!!! Then, you get sad after they do what they say they will do. Come on. It's 2021. Get an Uber or hitch hike (we are in Big Sur after all - probably safer than this company)

Improvement needed in customer service. Language barriers and simple courtesy. Also driving skills…read moreneeded to ensure client safety. Had terrible experience, I am not using this service again!!!

I've been a fan of Uber since this service first started. Back in the day, you would call and…read morereserve a taxi. They'd not show up. You'd try to get a taxi in a crowded place like Las Vegas or Milan and wait in line for hours. Some taxi services had the worst cars ever, with no AC and pretty crazy aggressive drivers. We needed something better. Then... Uber came along! The drivers are unique individuals making their way through life. Their stories, if they care to share them, can be epic, shocking and/or inspiring! It's not a panacea but it certainly changed the transportation industry and helped many people with cars, get some income flowing on their own schedule. I could tell you some crazy and/or fun uber stories but I will leave that for another day! Life is good with Uber.

Where I come from Uber is a bad four letter word. Why is that? Because their whole business model…read moreis based on a lie. They claim they are a 'shared ride' company. This allows them to avoid all the rules, regulations, and taxes that real transportation companies have to pay. Real taxi drivers must show proficiency in English, have a clean driving record and have no felonies. With no checks and balances you have no idea what you are getting. Your Uber driver may have been in jail that morning. He may have a lousy driving record or be a convicted stalker. You just don't know. Saving a couple of dollars is not worth risking your life. Go with a pro instead.