Uber. You know what it is. You know how it works. Like me, you've probably watched over the years as its prices increased and the quality of its service declined. But everyone's experience is different, so when I tell you that I've had both the best and the worst service imaginable while an Uber passenger, as a practical matter, that shouldn't have any bearing on your decision to use (or to avoid) Uber. And since each driver is unique, any advice I might offer for managing your trips would be useless. I do like that I know the price before I get in the car, a feature that makes using Uber better than taking a taxi, especially in foreign countries. So, three stars, which is "meh" and "could be worse" all in one. read more

I scheduled an Uber in Miami for a ride to airport at 5:05 am from my hotel. At 5:10 no show. I tried to contact driver, 3 texts and 3 phone calls, NO answer. ( had to be at airport at 5:30) so I cancelled the ride and called a taxi which was there in 5 minutes. I was charged $25 for cancellation. This is unacceptable. Tried to call Uber but no number for a live person. Very frustrating. So I guess no tips from now on. read more

Uber continues to deteriorate in quality of service. The waits are unacceptable and deceptive. I requested a ride, was quoted, then told to wait...but for $10+ more I could be prioritized due to a heavy number of requests. Meanwhile it said in another part of the screen that there were plenty of drivers nearby. There sure were many ads for other services they were trying to sell me. Anything but the core service of fast, convenient rides. Icing on the cake: Uber makes it difficult to talk to a human if something comes up. I'd give zero stars if I could. read more

Just when I thought my opinion of this awful company couldn't get any lower, I am proven wrong. I deleted my Uber app some time ago and have had nothing to do with them since, so imagine my surprise when I noticed I have been getting billed monthly for 'Uber One' for the past three months. I obviously never signed up for this service, and have no idea how they got my new credit card information. I immediately contacted my bank and reported the fraudulent charges. Come to find out, Uber has been enrolling many people into this subscription without their consent, and the Federal Trade Commission is currently suing Uber over this practice. I hope they get sued into oblivion, it is unbelievable all the things this company has gotten away with. In the meantime, please vote with your wallet, and don't use them, they are despicable. read more

They said they would have someone for me (4$ less price) in 10minutes, after 10minutes, added another 14 minutes. Luckily I am not someone vulnerable. Ideally, for uber, they let their weak get hurt, and therefore not leave reviews... read more

My Uber account was suddenly deactivated without any clear explanation, evidence, or meaningful review process. I have consistently followed all policies and have done nothing to warrant this action. Yet when I reached out for help, I received nothing but automated responses and scripted replies that completely ignored my concerns. There was no real investigation, no human support, and no opportunity to properly defend myself. The lack of transparency and accountability is alarming. If Uber can remove access to your account without explanation and provide no genuine support afterward, every user should be concerned. I expected better from a company of this size. Instead, I experienced a system that feels indifferent to its users and unwilling to resolve issues fairly. read more

Uber - Taxis Near Me

On 4/16 at around 4:14 PM near El Camino, this driver attempted to cut me off and nearly caused a collision. The vehicle with license plate number: This driver's behavior was unsafe and alarming. I believe this individual should not be allowed to drive for Uber/Lyft, as they pose a risk to others on the road. read more

Uber - Taxis Near Me

I want to start by saying that Tamarind's Stewed Chicken is phenomenal -- it's one of my favorite meals, and I've never had an issue with the restaurant itself. This review is not about Tamarind's cooking. It's about what happened with my Uber Eats (via Instacart) delivery. My order arrived in a condition that honestly shocked me. When I picked up the bag, everything inside had been delivered completely sideways. All of the containers had opened and spilled. The sauce leaked through every layer -- the takeout containers, the plastic bag, the paper bag, and then all over my sink and counter once I set it down. I had to literally lift the containers out of a pool of spilled food sitting inside the bag. I documented everything through Uber Support with photos, because this wasn't a minor spill -- the entire order was unsalvageable. As someone dealing with health issues and limited energy, I rely on delivery services to bring me the food I paid for in a usable condition. Instead, I ended up with a mess to clean and no dinner. Again, I want to emphasize: Tamarind did their part perfectly. The delivery service failed badly. I hope Uber Eats/Instacart addresses this issue, because customers shouldn't have to deal with food delivered completely sideways, leaking everywhere, and essentially ruined. Because when I used the chat line, they said there was nothing they could do. Until the delivery handling improves, I can't trust ordering through Uber Eats via Instacart -- especially from restaurants I truly enjoy. #instacart #ubereats #HuntsvilleAL read more

See all

My Uber account was hacked, and their support confirmed it. They told me to resolve the fraudulent charges through my bank, which I did. My bank completed the investigation and reversed the charges. After that, Uber locked my account, claimed I owed the same fraudulent charges, and ultimately deactivated my account for "fraud." They are literally treating the victim of a hack as the one who committed fraud. I cannot log in to my account, cannot contact support through the app, and they refuse to provide a clear explanation beyond vague "terms of use" violations. Their support team repeatedly sent templated responses, ignored the full case history, and even closed tickets without resolution. At one point, an agent confirmed the fraud and said it would be escalated, but nothing was ever actually handled. This is the worst customer support experience I've ever had. If your account gets compromised, don't expect Uber to help you. They will lock you out and hold you responsible. Switching to Lyft. read more

So everyone knows I am a foodie. I been a customer with Uber for maybe (7) years now, and I kept getting invitations to try Uber Eats with promo codes. On Christmas I ordered a meal to be sent to a family member who is hospitalized to give them some Holiday cheer as well. What I experienced is what is pasted below and I don't recommend anyone using them for delivery services. Use door dash or anyone else who is more reputable and who cares about their customers. Here's the conversation: Uber -Why would I Tip A Thief (Conversations Log w/Customer Support) Dec 26 at 4:30 PM Uber Eats HomeInbox Order never arrived Thu, Dec 25, 8:33 PM Were you at the delivery address at the expected delivery time?: Yes Did the delivery partner try to contact you?: No Does your order appear as delivered or cancelled in the app?: Delivered Details:: I left specific instructions in the app that the driver acknowledged but, did not follow.. I phoned the driver twice he didn't answer. I spoke with security officers who confirmed that their security cameras on the hospital entry points which include the main entrance where the driver was to drop off the delivery showed no one dropping off anything anywhere on the entire hospital property. The driver stole the entire meal and is not deserving of a tip but, should be fired instead I will never use Uber eats again. First bad experience. Rhonda B. - Dec, 8:33 pm Hi Rhonda, We have looked into this for you, and can see that you have already been refunded for this order. This refunded amount should reflect back to your account within the next few business days. As such, we trust this issue has been successfully resolved, and will be closing out this thread. If you do have any other questions or concerns, please feel free to reach out again. Our system provided this response based on your issue. Uber - Dec, 8:33 pm U Fri, Dec 26, 12:29 PM I never tipped this man. Why would I tip a thief? Please refund the $7.06 just like you did for the order I never received. Rhonda B. - Dec, 12:29 pm Hi Rhonda, Thank you for reaching out. I understand your concern regarding the tip for the order you did not receive. To process a refund for the tip of $7.06, we need to verify your identity. Please provide a government-issued ID through the app. Here's how you can do it: Open the app and navigate to the "Account" page. Select "Not Verified" under your name. Upload a picture of your physical ID. Screenshots or photos of the ID from another screen are not accepted. Once your ID is verified, you should be able to request a refund for the tip. If you encounter any issues, please let us know. Thank you for your understanding. Manu Mishra - Dec, 12:33 pm MM Why would you need my driver's license to issue a refund to the same credit card used to order and purchase my meal? Especially since you haven't required that in well over 5 years. Rhonda B. - Dec, 1:10 pm Hi There, After reviewing your account, I can see we still need more information to verify your identity before you can use the app. To request a refund, you'll first need to provide a government issued ID on the app. You should see a prompt on your screen when you request a refund that prompts you to scan a government issued ID. If you do not see the prompt, navigate to the "Account" page in your app, select the word "Not Verified" under your name, and upload your ID. Please note, you must upload a picture of the physical document itself. Screenshots or photos of the ID taken from another screen are not accepted. Once you provide this information, you should be able to request a refund. Pankaj Sharma - Dec, 2:02 pm PS I will contact my bank and have them address this matter. Rhonda B. - Dec, 2:55 p.m. To: Uber Support contact_9777a3e1-306d-4663-9a10-2c8faf5b80d9@email-support.uber.com Sent: Friday, December 26, 2025 at 02:55:01 PM PST Subject: Re: Order never arrived I will contact my bank and have them address this matter. On Friday, December 26, 2025 at 02:02:50 PM PST, Uber Support contact_9777a3e1-306d-4663-9a10-2c8faf5b80d9@email-support.uber.com wrote: read more

Uber - Taxis Near Me

I was standing 5 minutes before the Driver was going to pick up me. I told the stupid driver where I was by text. I had to look all over finally he wrote back saying he was across the street in another parking lot. I charge other $2.51 because the driver did not look at my text where I was and it was raining read more

When one requests a ride a day before and then got a confirmation, but no one shows up is a BIG F-ING FAIL! And needed a ride to the airport to catch a flight in a timely manner, the secondary options that were given would have got me to the airport too late to check my bag wicked was needed. Not to mention my credit card was charged too, so now I have to wait for it to clear! Uber owes me not only a fare equal to what was charged, but my friend I ended up calling to get me to the airport on time should get compensation too! read more

Uber - Failed uber ride with no notice about no driver until AFTER I needed to leave for the airport! - Taxis Near Me

See all

Horrible experience with the UberEats app. I have been using Uber daily whether it's a ride, foods, delivery or pick up. Today I ordered a couple of items on UberEats when the courier arrives there they were out of those items. Somehow Uber wants to charge me a delivery fee as if it was my fault the items were out of stock. To make matters worse I got scolded & threatened over the phone by an Uber Rep. For that reason reached out via chat and I deleted both my Uber One sub and my uber account via their chat. read more

Uber - Taxis Near Me

I placed an order through Uber Eats and paid extra for priority delivery. A driver accepted the order and then didn't move for over 2 hours. No updates, no message, and no indication the food was ever picked up. After the delivery was already past the latest estimated time, I tried contacting the driver with no response. I reached out to support and was told the driver was "on the way." When I pushed for clarification, they admitted they don't actually have a way to contact or verify the driver, so the information I was given wasn't accurate. At that point the order clearly wasn't coming, so I asked to cancel. I was told I would still be charged for most of the order. So I paid extra for priority delivery, received no delivery at all, and was still charged. On top of that, there was no real support or escalation offered. This isn't the first time I've had an issue like this, which makes it feel like a system problem rather than a one-time mistake. Completely unacceptable experience. read more

I got in to Sacramento International Airport last night at 11 PM and did not want to trouble friends or family to collect me for the 45ish mile ride home to Vacaville. It seemed straightforward enough once I made my way to the spot Uber is relegated to at Sacramento, 1/3 of a mile from the terminal. $78 for a 45 mile ride, sigh but ok. What was not ok was my driver, a woman in her thirties who looked like she had been living in her car. As soon as I got in I was hit with a wall of marijuana smell. While smoking pot is legal in California it is not legal to smoke in your car or smoke and drive and the idea one would smoke and drive others makes me wonder what the fuck Uber is doing about this because it isn't the first time I've gotten into a pot smelling Uber but my driver last night was next level high as a kite. read more

Riders need a customer service number to call and speak to a human, not ai crap. Had a driver fake picking me up and he never showed but I was billed the full amount. No options to resolve with an actual customer service, just an ai chat that tells me I was charged what I was quoted. I would rate this lower if I could. read more

Uber refused to refund trip that cost $29 (offering only a $9 refund) when driver took detour downtown during rush-hour on a Friday, stopped for 10 minutes in front of a building and would not proceed to the route even when I showed him on my phone. As a result, it took almost 1 hour to drive only 5 miles (in only light traffic in my commute direction), and most significantly I missed my son's volleyball game. read more

I take uber Mondy thru Friday. Everytime the driver or uber cancels it says I will be charged a higher fee even when I rebook even though the app says the fee will be the same. There is no where in the help part of the support app where they hide from this question. They are theives who hide behind their bots on there apps. This AI bull is getting on my nerve. read more

Exploitative and awful corporation. I'd recommend just taking a taxi instead. They are cheaper nowadays anyways, especially from airports.

Can someone please explain to me how it's legal for uber to just STEAL YOUR MONEY?! This is the second time that a driver just decided to mark me as in the car and then take off without me and despite sending over 25 messages to uber they keep saying they won't refund me. How can they just KEEP my money?! This is THEFT AND A SCAM!!!!!!! And there's no way to call them?! So they just have bots that keep replying to me that I'm "not eligible for a price adjustment." WHAT?! I never took the ride! The corrupt driver just took off so he could make money and NOT have to give a ride. How is this legal?! They are just STEALING MONEY from us and there's absolutely NOTHING WE CAN DO?!?!? read more

See all

We had the absolute worst experience with Uber in Philadelphia It filled in addresses that were wildly wrong, charged us an absolute fortune and their "customer service" was nothing short of insulting. Never again. It's Lyft for me from now on. read more

After reading about a Toronto Uber driving off with a sleeping 5 year old girl in the back seat, then REFUSING to connect the panicked mother with the driver, I am appalled at the bureaucratic bulls#!t and Ubers empty "saFeTy iS oUr ToP prIOrItY" mantra that clearly leaves customers without recourse. App. Deleted. read more

Uber - Poor management & negligent practices. F&$K Uber. - Taxis Near Me

We used Uber six years ago in London, England, and were pleased. Yesterday I tried to use it and am disgusted. I wanted to take an Uber from the San Diego airport at 10:30 p.m. but was frustrated. Uber's smartphone app is glitchy. The latest example: the app asked me to confirm something (possibly account info for my planned ride), but when I clicked "Confirm" (or "Verify" -- I no longer recall the name) it just went to a completely blank screen and never loaded. No way to move forward, no message, nothing. So I used ChatGPT to find Uber's telephone number and called it, only to get a recorded message telling me they were closed and to call back during daytime business hours. Stranding potential customers is not a particularly brilliant business model. I tried contacting support, but there's no working email or real help option -- everything pushes you back into the same broken app. It's maddening that such a huge company doesn't provide a simple way to reach a human being when their own software fails. Chances are really high I'll never try to use Uber again. Chances are equally high that Uber's "reliability" will guarantee continued prosperity of the taxi industry. read more

had 2 Uber drivers the other day, never had a need for the service before Dec 17. Both cars were clean, and more comfortable than any Taxi , I'd ever taken. The Mobile application was easy to use for both a scheduled ride, and an impromptu experience. Payment and tipping was easy so no cash exchanged. Drivers were quiet, focused and professional. Pickup was a little confusion but it was on my not knowing to pay close attention to texts from my drivers. read more

While I was gardening today, a Rite Aid-branded Uber driver pulled up next to me, hit the curb, I was laying 1" away and started loudly duct-taping her rearview mirror -- all I said was excuse me, she claimed her mirror was broken, but clearly wasn't. When I politely said "excuse me," she suddenly pulled out her camera and began yelling at me for no reason. Totally unprofessional and unsettling behavior. Uber should really reconsider who represents their brand in public. read more

Uber - Unprofessional uber driver, harassing me. - Taxis Near Me

See all

I would like to share a theory/observation relating to Uber's pricing and pay structure. Since Uber stock is up, pleasing both stockholders and investors, why are the ride costs increasing and driver's pay decreasing. Is this discouraging drivers? This makes one think Waymo may have a roll. Without driver availability, it would be easy to convince the City, County and State to solely use Waymo. More money for all. Is any driver experiencing lack of rides, anticipated rides only to be often flagged top of phone Ride already taken leading to false sense of income? Less than minimum wage? read more

Don't use Uber delivery! I was using Uber Delivery pretty regularly for them to drop off packages to the small local Post Office, which cost about $4.00 and was worth it. Then came the day that the driver, Jose, kept the packages. Yup, just pretended to drive to the Post Office (you can watch), asked for a tip (how's that for nerve??!!) and kept $500. Worth of packages for Christmas. I am out of pocket for reimbursement for the customers and on a retirement income, this is a huge hit. Uber walks away saying they are an independent contractor and will not help. Good luck finding a live human being at Uber!! When you do, they wash their hands of it and just tell you to call the police and file a report (with NO information since they block you from the account to "protect the drivers identity"). I'm going up a totem pole at Uber if I can even get another live human being. Unfortunately due to medical issues I cannot drive and Lyft is also owned by the same company. Just so you know. Yes, I have a picture of the license plate and that's all that is helping but the police department really doesn't care. Report filed. I wish you all good luck!! read more

Uber now takes a week to refund your first credit card charge before you tip. Instead of hitting your card for just the tip, they hit your card again for the fair and tip. Then it takes them a week to refund the first charge without the tip. Very convenient for them. read more

The ride was fine, but Uber kept complaining over 24 hours that it was not paid. So I called my credit card company and confirm that the amount (over $250) was paid. In order to decline the redundant (repetitive) charges that Uber made to my card, I had to cancel the card. Now I need to redo my autopayments and wait for a new card. Uber is a sloppy technical company. Sloppy and indifferent. read more

I had a ride with Candelaria Jan 9 6:48PM $95.00 - Toyota Camry Hybrid, 8WYD336. I had left a bag in the car with my belongings. The driver didn't answer on my calls as well as Uber. read more

Uber provides an important and occasionally good service. On any given day, it could be a 5 star or 1. This is from someone that is approaching 1,000 rides in Uber or Lyft. The good Simple local transportation from an app The bad Often Dirty cars Often Loud music Untrained drivers on professional interaction with riders Long wait times and frequent no shows It is a joke that you have to pay for "comfort" to have a reasonable environment. You have to pay for a somewhat clean car, air conditioning and driver who doesn't crank up loud music? I don't. I had a driver get us into an accident the other day and Uber charged me for a cancelled ride, waited 20 minute on side of road and then charged me double for continuing trip. When Uber's insurance company Liberty called, the agent was very rude, didn't identify properly why she was calling and couldn't care less about my well being. This is indicative of what Uber is today. Uber used to be marginally better than taxis. It is not anymore. read more

Uber - Recent Uber ride accident. Left on side of street and charged for a "cancelled" ride and doubled my original quote. - Taxis Near Me

uber used to be great. not any more. So overpriced! They show up at the designated meeting area maybe 50% of the time, rarely answer calls or messages, taxis are the same price and better to know I'll get where I need to! read more

How to reach uber support when they fail to add a tip: California law AB578: 833.715.8237 This rating is not for the drivers, but for Uber support. I'm trying to tip a driver for 107 hours and finally am still waiting for them to solve this by calling the following number using the new state of California law AB578. For anyone needing Uber support: Request "Human" Support (2026 Legal Right): In regions like California, new 2026 laws (e.g., AB 578) mandate that apps provide access to a real human representative if automated systems fail. Explicitly state to the chat support: "I am exercising my right to human support for a payment issue that the automated system cannot resolve. Call this number, Uber security, which has to allow you to speak to them: 833.715.8237 since they don't have a proper support line and all their support queues don't seem to ever resolve anything as if you are talking to bots even if they present with a human name. In addition there are countless ways they've created an ineffective model to solve client problems including messages such as "We didn't receive your message." as if this was their goal to solve nothing. "When will Uber support solve this? Please put the $10.00 USD on my credit card and give me a receipt which discloses the tip goes to Philip on Sunday night. I've tried so many angles to get Uber to do this simple act which is related to their business functions. Over 40 times or more I have requested the tip for the driver and the receipt. Uber has obviously needed this fix for adding a tip when the phone app and website doesn't allow adding the tip on the ride. Uber has had 17 years to make easy for clients to add a tip in this circumstances. This undoubtedly has affected in the millions of rides around the world, millions of lost tips and Uber has done nothing to fix this in 17 years. I've stayed with this, because I know that Uber has done this to millions of drivers by not supplying a way to add a tip in some form of glitch on the app and on the website. I've been asking for over the course of nearly 107 hours since the ride-- a good 9 hours of my time. I've tried so many angles as in queues to get Uber support to act. It's as if customer support is in need of agency as *nothing gets resolved* over hours and hours. It's the new support model of empathy by a bot or human and do nothing to resolve an issue. It would be much more efficient if they would actually solve the issues that come up. read more

After going thru the processes online and the wait I am currently APPROVED to drive. I understand the past problems they have had with " unsavory" drivers for them so I guess a little patience helps read more

I booked an Uber ride for my wife and I to SFO three days in advance. My flight was at 7:00 am so I set my ride for 4:45am giving us enough Time in this busy season. We were up getting ready for our ride when I checked the app and it said my new time was 5:45am...this obviously created a big problem for us and after scrambling to find a way to the airport we got a ride from a friend who happened to be up at that early hour. Shortly after I spoke to the Uber driver and he said he just a gotten the pickup order and he would try to get to us at 5am. This obviously would not work. Shortly after we got a notice that our ride was cancelled also. I will never use Uber again. Beware rides to the airport. read more

Uber needs to review the amount it gives for drivers due to the upping raises in gasoline prices do to trumps stupid choices he makes with our country. With uber offering choices like a multiple delivery with 1 pickup and 4 deliveries from aptos to boulder creek with an estimate of 78 minutes one way for $20 and traffic on the return you are once again paying to work read more

I am happier than I was some years ago. San Francisco is still a crap shoot. On two recent trips to Mexico City, however, we had consistently good service at very reasonable prices. Order the "Comfort"-level car in Mexico: well worth the US$3-4 extra. read more

To quote Del Griffith from Planes, Trains and Automobiles, you will have more luck playing pick-up sticks with your butt-cheeks than getting a refund from Uber. I was charged $6.20 for a ride that never showed, and another $6.20 for a ride where the driver said he can't get there and told me to cancel, which apparently isn't allowed. read more

I am very disappointed to disgusted her company. It is very unprofessional and there's no way to contact them loyal customer to Uber for a year. I've spent so much money on Uber. I even have a four point something star rating and there's a time where I got an Uber and would even leave the parking lot of my car apartment complex and I got a phone call that was important and the guy didn't speak English. He spoke Spanish and he thought I was talking Crap to him. I don't wanna cuss on here, but I wasn't and I showed him I was on the phone instead he yelled at me told me get out the car a ride try to come around and pull me out of the car and start videotaping me and reporting me and call 911 and all I did was sit in the backseat and accept my phone call my phone and I got banned for Uber for life Uber. If this is what you support this is not OK and this is discussing how you treat your customers if you knew how much money I spent and how many rides I've done with no issue and I have a high rating And I went to the office in Sunnyvale and Oakland and they just told me that there's no way to talk to somebody. These buildings are only for hiring Uber purposely made it so nobody can contact them for things that are going on. This is unacceptable. If you really are sorry about the decision you guys made you will come on here and make this right for a little customer that's been supporting your business and spending money and I found out when I was stuck somewhere and I had to get home. I found out my account that I was locked out for good. That is unacceptable leaving a customer that's been loyal stranded somewhere. Just trying to get home. read more

On 26 December 2025, approximately 6:19 pm, this Uber eat driver by name Gerardo pulled up in front of my house with my food, marked it delivered, I thought he was gonna stop to hand my food to me, he took off with my food and I tried contacting him, but he was ignoring my calls. This is the second time this has happened and I called customer service, they couldn't get hold of this guy or figure out why he stole my food. All they said "we will refund you your money back". Like you don't care about the services your customers are receiving? read more

Uber - This is the photo of the guy who took off with my food. This is to raise awareness and for people to watch out for this guy. - Taxis Near Me