I have always been intrigued by the sudden influx of driverless cars and on our recent day trip to SF, we decided to finally try Waymo out. We had some Waymo credits since it was our very first time using the app, so that was quite nice. The app is pretty picky about pickup and dropoff locations, but overall easy to use. You can adjust the legroom and AC temp/strength too so your comfort level is set before the car arrives. The routes don't always make the best sense, but that's what happens of course when you're trying to rely on AI to choose your route. We took Waymo twice that day, and honestly it was a pretty smooth and comfortable ride. I did not have high expectations, but the car stayed at the posted speed limits and did not glitch out on us (as I'm sure you have seen the videos of various Waymos being weird). It did get pretty close to other cars when braking at stop lights, but overall it made pretty good decisions, and we got to our locations safely. Our first route was from Chinatown to San Tung (iykyk), and our second route was from GGP to Japantown. Thanks to our credits, we didn't end up paying much for our rides, but if we had to pay out of pocket, it would definitely add up. Also, route prices would (obviously) vary depending on location and timing of rides. We mainly did this for the experience and for fun, and since we did not drive to SF that day. However, it does get a little expensive, especially if one were to use it to commute. I'd say to try it at least once if you're interested, but with how many people I saw riding in Waymos, I'd hope to see the cost of rides to go down as the company continues to improve its services. I might try riding again in the future for fun though. It was a cool experience for sure. read more

See all

Waymo is WAY SLOW and there fore WAY NO! Yeah. I know that in theory WAYMO vehicles are safer...they don't speed or run lights or honk their horns. They also don't foot with traffic very well...and they take really long time to pivot if there is an issue. Vehicle was clean. No risk of a stinky driver. You can control the temperature and supposedly the music - limited to skipping songs on a very MUZAK forward play list. Kind of a plus. Minuses are mostly all tied to the lack of a human driving. Waymo can't make judgement calls or pull up alternate routes from experience. If it ain't part of its programming then it isn't happening. And it was double the cost of UBER. Was fun to have taken one- never again. read more

Waymo Depot - Interior - Public Transportation Near Me - San Francisco, California

Waymo is generally pretty great, I just got out of one in SF just now. I will say that I heard someone lost their luggage in one. The service is smart enough that they should be able to easily redirect the car back to his location to retrieve his bag, while ignoring any other ride requests for that vehicle. Or even detect that there is luggage and not depart for another passenger until the luggage is removed. At the very least, a reminder recording to the passenger once the destination is reached. Really, it's not rocket science. read more

Interestingly enough, I've heard a lot about Waymo even before they started to launch in San Francisco (as well as other pilot cities) back in 2024. I waited patiently for a couple years so that they could work out all their kinks with their autonomous vehicles. And in early-2026, I figure I don't have to be the guinea pig as I finally gave them a try. Since I am not a resident of San Francisco, getting the opportunity didn't come easy but I finally made this happen during the afternoon/evening on Friday 2/13/2026. First things first; this entire operation is done exclusively through a mobile smartphone by using the Waymo app (available through Apple or Google Pay). You then set up your account by adding your payment information as well as fully customizing your settings (which includes climate control in the vehicle and even setting your music playlist). You then set a specific area where you would like the Waymo to pick you up as well as a dedicated drop off area. Since I was going from the Marina District to the Financial District, it provided me with a total amount (in US dollars) as well as an ETA of how long your trip will be. As of early-2026, all of the Waymo vehicles use the Jaguar I-PACE EV models but I am sure they will eventually launch different makes & models in the coming years. You will get notifications in real-time and when your vehicle has arrived, it displays your initials on a computerized screen directly on top. These vehicles have an abundance of sensors that can detect just about any moving object; pedestrians, bicyclists, and even small pets. Their technology has also enabled hazards on the road, detours, and unexpected road closures. During my trip, Waymo did encounter a fire truck on my route. It made a stop and actually pulled over safely to reach out to tech support. From what I noticed, these vehicles do not pass emergency vehicles so after I was on the phone with tech support, I explained to them the situation. As a special incentive, my entire ride was waived! Not only that but they also compensated me on my next Waymo ride. I will say that my experience in a completely driverless autonomous vehicle was painless and relaxing as I did not at all feel in danger. I will say that their pricing structure is just a little bit higher than Uber/Lyft but the experience was something I thought I would never encounter in my lifetime. With that said and done, this IS the future of taxis and transportation. Some of the pros are not dealing with a reckless driver while offering more safety for female passengers where they aren't harassed by a male driver. And best of all, you don't need to "tip" a robot driver, lol. The cons are that this trend can eliminate a ton of ride share jobs (Uber/Lyft). I also wanted to add that these vehicles are considerably slower and have yet to maneuver more rapidly than their human counterparts. Therefore, when you factor in the overall experience, I am giving Waymo a respectable and above average four stars. read more

Waymo Depot - Climate control that is accessible to the back seat passengers - Public Transportation Near Me - San Francisco, California

You can't help but see Waymos all over SF and I wanted to experience. I downloaded the app and it sync with my Google log in and Apple Pay. I requested the car and it was a 10 minute wait. The license plate was a little small on the app screen and I didn't immediately see it. The car arrived on time and the right side of the street. I used the app to open the door. I had to manually confirm it to start driving. It gave a safety speech. The back screen provided controls for support, music selection, and air conditioning. I went about 5 miles, trip estimated at 30 minutes. Cost is $25. The car was kinda jerky with the stop and go, so if someone has car or motion sickness, this might not be a fun ride. I didn't feel obligated to tip. Good one time experience. I did also compare Tesla Robotaxi but where I was going was outside of Tesla's limited operating area as of the day of my ride. I can't wait to try Tesla Robotaxi! Please come and create your own experience. read more

See all

I was in the city, and I decided to try out waymo, the driverless cars. It was a lot of fun. You order the car on their app, pay for the ride and it tells you where you go to meet the car. When the car comes, you push a button on the app to open the door, and then you get in. There's a screen in front that says hello with your name on it, and then there is a person on the screen, reminding you to put on your seatbelt, and telling you a little bit about what to expect along the ride. My ride was perfect. The car stopped and went when it was supposed to. It handled traffic perfectly. As you go along, the screen in front tells you how many more minutes until your destination. . The Waymo took me right to where I was going with no issues whatsoever. The other nice thing is, when you get out, you don't have to leave a tip. You just leave feedback. They may be putting something in the future, where if you want to leave a tip, it would go to charity. The reason I'm taking off a star, as while it is fun, generally, it is more expensive than an Uber or a Lyft. I'm definitely glad I rode it for the experience. When I'm in the city, I will always check all three apps, and if the price is close, or the waymo will get to me quicker then the other two, I would definitely ride it again. It is a lot of fun. Thanks. read more

Waymo Depot - Public Transportation Near Me - San Francisco, California

See all

Disclaimer: I have never rode in a Waymo, although my experience is with having them on the road while driving in San Francisco. If you have been to San Francisco recently you will see that they are all over the city. I personally feel like they are a recipe for an accident and often cause congestion in already crowded streets in San Francisco when they don't function properly. Waymo has said that a fleet of more than 2,500 vehicles operates in the San Francisco Bay Area, Los Angeles, Metro Phoenix, Austin and Atlanta. They are all over San Francisco and are everywhere you look. While recently in San Francisco for a show, we were leaving and a Waymo stopped working in the middle of an intersection before the light turned green blocking the intersection and the crosswalk. It caused congestion when the light turned green and almost accidents as all the cars had to get over a lane abruptly. I'm personally not a fan of having to share the road with driverless drivers because of things like this. Another incident that happened a couple months ago was that on December 20th, 2025 a power outage knocked out power to approximately 1/3 or 1/4 of the whole city of San Francisco. You saw videos on social media that all over the city there were Waymos stuck at intersections with their hazard lights turned on as traffic lights stopped working following a fire at a PG&E substation, which clogged up the streets of San Francisco. In the event of a massive power outage, it seems like Waymo is still working out it's kinks. Thankfully those don't happen often. Waymos are not going away in San Francisco and other major cities. Thankfully I don't go to the city often so they are easy to avoid. read more

Waymo Depot - Broke down Waymo in intersection and crosswalk causing traffic problems for everyone else. - Public Transportation Near Me - San Francisco, California

Curiosity killed the bank account. But, to say the least, my curiosity was cured. Here is my story. 1- each Waymo vehicle is driver-less, but has a name 2- you do not have a choice of route 3- maximum number of passengers is three It is very timely. And you need to keep your eye out on its vehicle license plate. You will access the vehicle by the code that is sent to your app. That is the only way you can open the door to the vehicle. It knows your name It is extremely safe. Sticks to the speed limit. Not a mile per hour more than whatever the speed limit is. The sensors on the exterior of the vehicle knows when to stop, went to slow down, and went to speed up, but only to the speed limit - It is double the cost of a regular Uber or Lyft ride Was it worth it? While my curiosity was cured, if I needed to go somewhere, and Waymo was the fastest way, I would use it again. Download the app have it ready just in case read more

Waymo Depot - Bye bye Waymo - Public Transportation Near Me - San Francisco, California

What the hell is that, a white cop car? We finally tried a Waymo Taxi. It's a white Jaguar sedan fitted with several radars on the top and corners that scan and pick up movement on the street. Particularly at intersections and lanes. Via App you can order the taxi similarly to Uber or Lyft. Depending on the availability it will estimate time and cost. Ours arrived a few yards away and we got in. Through the computer screen It's tells you to buckle up, otherwise alarms go off and it won't advance. On the screen it offers customization of actual radar traffic tracking, viewing destination route, location change, music and temp. The car was pretty clean, but I saw that there was a woman's panty on the floor. So maybe a passenger dropped them or a couple joined "The Mile Long Club". Before the destination it tells you to look around before unlocking and opening the doors. It was comparable to the competitors minus a tip. No filthy car, personal belongings cluttering seats, sexual harassment, mistakes, or off putting BO odors. Another wave of the future, what's next merchandise? read more

Waymo Depot - Follow the action, watch the radar. - Public Transportation Near Me - San Francisco, California

See all

If you want the experience go for it. Otherwise walk or get an Uber. I went for it and went in circles for twenty minutes until I called Waymo support where it rung and rung and finally she came on and helped us parked the car. It took a while again but finally parked. We took the ride for the experience to go 2.5 miles and 7 minutes, we ended up driving 20 minutes for I don't know how many miles. Never again! read more

It's Waymo fun to use this service than Uber or Lyft. Experience was comfortable, clean, and very safe. You can control your own music and we were able to turn it up without annoying our own driver because yeah, there was no driver! read more

I wasn't planning anything n taking a Waymo but a friend of mine from out of town visited me and wanted to experience it. The safety of a driverless vehicle is enticing for a woman with children. The experience was so fun. My friend and I had an amazing time and the app was very easy to use. Everything is automated right on the app. I would definitely recommend. read more

I have been taking Waymo more than other ride shared services. Pros: amazing customer service. When I tell you Waymo customer service has the patience of a Saint and I'm not being exaggerating. Safe driving with no distracting driver. The car connects directly to my spotify making my ride enjoyable. No awkward or offensive conversations with drivers who sometimes can be nosey. No unnecessary bad review because the driver just feels like it. Cons: Pick up location can be far from your current location and same goes for the drop off. The car can get aggressive sometimes. I removed my seat belt just to retrieve something in my back pocket, the car shook me like I was on a 6 flags roller coaster, it started driving in zigzag making me in danger. Make extra time to your destination as this car follows speed limit by the book. It will even stop to allow pedestrians who attempt to cross in the middle of street illegally. Overall I much rather Waymo over Uber. And if they are affiliated I will drive either myself around or take the bus. read more

I've taken Waymo's fully driverless cars in San Francisco, though I don't recall how I became a trusted tester (this shows on my Waymo app). It seems unbelievable that it has completed over 10,000,000 paid rides. Now that Waymo began driving on Bay Area freeways as of Nov, 2025, I'm excited to take rides further (i.e. Daly City, South San Francisco, San Mateo). I trust Waymo and feel completely safe riding in an autonomous vehicle, even without a driver. That said, I'm subtracting a star because it's expensive (my perspective, since I'm retired). Important: Waymo may not pick you up and drop you off at your exact designated locations. For example, on one trip, my drop off location was on Geary Street, which has lots of traffic. Instead, it went around the corner to a residential street to drop me off. (For safety reasons, I prefer to be dropped off on a quiet side street, which is what Waymo did). read more

The future is here! Well, it has actually been here for a while. I highly doubt anyone will ever forget their first Waymo ride. I've done it a bunch of times and I'm still amazed and I loathe the day when I will take the Waymo for granted and lose this sense of wonder. It has actually become one of my favorite things to do to take out of town for the first Waymo ride. read more

Waymo Depot - Public Transportation Near Me - San Francisco, California

We wanted to try one of the driverless cars during our recent trip to SF and it's a must do experience! Everything is well thought out and planned. The first trip you get an explanation with the process and rules. The driving is smooth and drop off is safe. Definitely worth a try! One tip- I didn't know how to open the door when it arrived. You use the app on your phone and the handle pops out for you to use it. read more

I had always wondered what it would feel like to be in an autonomous vehicle and I can say, "LOVE it" !!! This is quality public transportation and it's so peaceful, clean and very comfortable. It's a well oiled machine!!! What stands out to us is that, from the moment it pulls over with your initials on the top of the car roof to pick you up, you feel safe. Not having to talk with a stranger and also at times a bad driver, it's great knowing you're stepping into a very peaceful experience with Waymo. We only use Waymo whenever we're in San Francisco and although it is pricier than Uber or Lyft, there is NO turning back!!! read more

Waymo Depot - Interior of the Waymo Jaguar in action. - Public Transportation Near Me - San Francisco, California

I couldn't navigate the city without Waymo. I leave the car at whichever hotel we've reserved and Waymo to and from the hospital. Relieves all the anxiety surrounding getting around town by myself, and no parking hassles! Always neat, clean and on time. As pleasant an experience as I could hope for. I'd give 100 stars if I could! read more

Waymo Depot - Excellent driver as usual! - Public Transportation Near Me - San Francisco, California

Many of my days have been interrupted blocked literally, cut off and rerouted just for this silly system refer to evidence photos along with videos One photo shows car stuck, plugging up the one lane of traffic having people go into the opposite direction lane of traffic also blocking the bike lane and not picking anyone up Second, can't make a decision to make a right turn in front of the SF Recology truck even when the green arrow allows it to go everybody has to go around opposite lane of travel Person driving either scenario Officer Do you know why I pulled you over ? Have you been drinking any illicit drugs? Ok that's enough Please step out of the car do you mind consenting to field sobriety tests? OK that's enough. Put your hands behind your back. read more

Waymo Depot - Waymo stopped not moving, blocking traffic having people going into the opposite lane of traffic - Public Transportation Near Me - San Francisco, California

See all

Go Waymo, Go Waymo, Go Waymo! Loved my first ride on Waymo! Today my son and I rode BART from the suburbs to Powell Station, then paid $23 plus $5 tip for our fantastic Uber driver to go to California Academy of Sciences in the Golden Gate Park (19 min ride). On the way back, since there is such a clear, designated ride pick-up area in front of the Academy of Sciences, I decided to try Waymo. The newly loaded app is so easy to use and immediately applied a 30% discount for new users (3 rides within 2 weeks for max discount of $6 per ride). We asked Waymo for a ride from the Academy to Garden Bakery in Chinatown which is about a 30-minute ride. The app quoted the price of $17.33 minus 30% discount for a grand total of $12.24 and since it is driverless, no tip required! I had read that many have found Waymo to be more expensive than Uber/Lyft, but apparently, that is not the case. The Waymo Jaguar vehicle is so clean, comfortable, soft music playing and temperature at a refreshingly, cool 70 degrees. The vehicle drove perfectly, even when a driver cut in front of our vehicle from the left lane. Smooth braking, smooth driving. Can't say enough positive things about my first Waymo ride. read more

Waymo Depot - Waymo ride from rear passenger seats. There is another Waymo vehicle directly in front of us . - Public Transportation Near Me - San Francisco, California

See all

One-Star Review for Waymo I've never seen this many cars driving up and down my street before. The noise is constant, and it's completely disrupting my peace. I can't even step outside without seeing one of these cars cruising by at all hours of the day and night. It feels like my neighborhood has turned into a testing ground instead of a place to live. Waymo really needs to consider the impact this is having on local residents. read more

Waymo Depot - Waymo - Public Transportation Near Me - San Francisco, California

We decided to take Waymo from SSF to Chase Center. It told us to meet at the corner street. When it arrived, it drove up in front of our house and stopped. We had to run in case it drives away. Did you know that Waymo is made by Jaguar? It was a pretty smooth ride! I was busy filming the driverless car inside. It felt pretty safe too, not speeding. The dash board said it would take 50 minutes to reach Chase Center. It was also taking us through the side streets and not directly on the freeway. My husband called customer service and inquired about this. Apparently, not all Waymos will take the freeway, they're still working on it. If you're a frequent Waymo rider, then it would take you to the freeway. The rep told us that she would take $10 off our ride. We also brought a sign for the Warriors game and my son placed it on the driver seat. The rep asked us to remove the sign immediately, no objects are allowed on the seat. I also had to remove my seatbelt to adjust it and the car started to beep and I was told to fasten my seatbelt. The rep apologized for the back road ride, maybe the next time we'll have freeway access. My husband said $10 was not enough credit so she agreed to give us a full credit for the ride. 50 minutes came quickly because we were enjoying our first ride. The car stops fully when another car is trying to make a U-turn in front of us and on a busy street when there was less room to pass, the car safely stops to avoid any collision. Waymo seems best to travel within the city, since we haven't experienced how it operates on the freeway. Overall, it was an enjoyable experience for all of us. read more

Four of us wanted to try it so we took this on about a 12 min ride. It was so clean and fun! We uber and Lyft a lot, in Cali and Oahu and we all agreed we far prefer this over tipping a driver and making small talk. The price was amazing and there were actually a lot of crazy drivers along our route, and we all agreed that this car handled each situation perfectly. My cars have all been teslas the past 6 years, so I love self driving anyway, but I'd absolutely recommend this to anyone open minded enough to try it. I've had some scary and annoying ride share experiences w human drivers that would not be in the equation in the realm of self driving vehicles. I just wish Oahu would hurry up and get some of these Waymo's already. Side note, one specific driver aimed his car at us while we were in this ride and gunned his engine while making eye contact w us, I hope the car has cameras and can report him for his insane (purposeful) reckless driving. Our car expertly hit the breaks and honked as he played chicken and cut his wheel to avoid us after aiming for us at the last minute. Other than that jerk, this ride was so fun! Also, it was significantly cheaper than uber and about 2$ less than Lyft at the time of our booking. Also, loved that it connected to my Apple Pay. Setting up the app and ordering the ride took less than a minute. read more

See all

It is well known that Waymo increases their mileage by riding empty cars throughout SF on repeated routes in order to skew their safety data. Their cars make a horrible noise. Now take that noise and line it up on repeat outside homes all day and all night. They don't care. I can't sleep with that repeated electric car sound over and over and over. Their cars are empty so they run them all the time. Also, their cars do go past the elementary schools in the Mission in the morning when kids are trying to walk to school. There's a hospital a few blocks from there. It would be safer if they did not have the cars go anywhere near the elementary school. It is horrible. That sound. It wakes you, keeps you up.... I hardly ever sleep. read more

Working as a traffic coordinator at Moscone center during major event, got the NO stopping signs next to the convention center, but Waymo just kept stopping next to the no stopping signs, if Waymo can recognized the usual stop sign why Waymo is not programmed to recognize the these no stopping sign? read more

See all

We were 12 minutes west from our location and we are now on a 45 minute ride to a location and going in circles. This is my 4th experience in 2 weeks. Customer services is outsourced to another area and they have no idea where we are or what they are doing. Tried to let me out at unsafe ally. They are given a script they can't go off and it is maddening. read more

I rode a few times Waymo whenever I'm in San Francisco since January 2024. It almost always drop you off at not the place you requested. Yesterday, I rode one and tried to drop me off far away from the requested location so I complained to drop me off at the original location and Waymo charged me $2 extra. I requested to drop me off at Jones Street by Grace Cathedral but tried to drop me off at 955 Pine Street. Please take a look at my photo. read more

Waymo Depot - Destination was Jones Street by Grace Cathedral but tried to drop me off at 955 Pine Street. - Public Transportation Near Me - San Francisco, California

Waymo is more than twice as expensive as Uber which might be okay except for the fact that the car doesn't pick you up or drop you off where you want. One time it put us down a weird alley more than a block from our hotel. A ride to dinner was $34 and we had to walk around the block for the pickup spot, which wasn't even near the street address the app specified (instead of in front of our hotel). Plus we had to wait 11 minutes for pickup. Coming back from the restaurant, we opted for Uber. 2 minutes for pickup in front of the restaurant and then we were dropped off directly in front of our hotel, for $9 plus tip. And a nice driver too. read more

Can't use the app to add credit card. Is not working. More details would be clear. It seems the app in the apple phone has an issue. One cannot type or auto generate the information. I have plenty of apps that I add a credit card with ease. This one , NO. Sent a message via the app and no response. Sent an email message no response. Wonder if you forget something in the car. There is no answer! I got a response a day later from Karen (AI) and so generic it was pathetic. I have to add a US credit card. I only have those and informing me how to add the card. Really? !! I wanted to take a ride in the city for the experience. The app software wise has a a way to go. They should copy from UBER as it makes it so easy to use. Still a project in the infancy. I had to write a review here as Google does not have anywhere to write a review about Waymo One. read more

Over priced no matter the time! It isnt worth it. Not even 10 mi drive and they charge up to $30 ?? Absolutely ridiculous. AI / driverless cars are also so not perfect. I mean I only like being able to get aroud for good prices, blast music, and not having to deal with creepy drivers! Who definitely failed any backgrouhd check. And does waymo give humans * any jobs? Do they pay them well? It's all f-ed​ read more

First time using WAYMO - fascinating. Went from the Ferry Building to Pier 39. The pickup point declared by WAYMO was over 100 yards away - very inconvenient (especially with my wife using a cane and having health problems). The return trip was also inconvenient (forcing my wife to walk a block or two to the pickup point). Because of the bad pickup issues, my review would have been 2 stars or less. But it was 4 stars for the fascinating experience. Thus, I compromised at 3 stars. Overall, NOT a good option for the elderly. read more

Wanted to try the new self driving cars so we were able to get a Waymo! I was a bit worried as I'd seen the viral video of the guy in one of these and the car was just circling. LOL But our ride was perfect! No complaints! Everything was easy to do on the app! Highly recommend if you are here in the city as that's the only place you will get to use this, for now. read more

My first few experiences were good not great, questionable pick up and drop off locations, then I had 2 rides that took bizarre routes but eventually made the target, todays trip (ferry bldg to civic center) I was stuck in a loop getting further and further from my destination, tech help was largely useless, trip ended abruptly blocking traffic and the doors didn't unlock for a little bit (approx 3 minutes ) walked to destination and was late by 25 minutes, 10 minute trip took 45 minutes. read more

I took a Waymo all the way from close to the airport Marriott to Pier 33. I was in the car for roughly an hour. It honestly drives better than a human being. I had no problems. It was easy to use. The car was comfortable. I thoroughly enjoyed the ride. I would do it again without hesitation. read more

Soooo a driverless car is awesome. Me and my family did it and it was amazing! Highly recommend

I took Waymo from Santa Monica to Culver city. Waymo car did not yield to an emergency fire truck. I could clearly hear the siren as we were making a left turn as the truck was approaching the drivers side. The fire truck was forced to stop. It was frightening! I then read of such incidents happening in SF as well. Waymo has a dangerous flaw in its system. I wouldn't recommend using Waymo until this is corrected. I'm absolutely certain that it was recorded by the car. Unfortunately I didn't think fast enough to record it. read more