Here is the letter I just wrote I them:
I just had a horrendous experience with driver Richard (an older white man, in case there are more than one Richard). He was so rude, i have never in my 18 years as a flight attendant experienced another human being as nasty as him. He picked me up from home and was rude from the start. I asked him "how are you doing today?" cheerfully when i got in the cab and he replied curtly with a grunt. So i didnt speak to him the rest of the drive. when we got to the airport i gave him $12. ($10 drew rate + tip even though he was rude. He said "whats this?" I told him, he said "Nope, call our number, its 20% off, not $10" And i wish i could convey his tone, as it was awful. So i called the number and it was confirmed, and told me its been this way for years, even though I take this cab company frequently and its always been $10. Richard put my bags in the street as i spoke with dispatch and drove off. when i finsihed the phone call, i went to put my bags together and my strap to attch my bags was missing. so I called back and explained about my strap. The dispatcher said that Richard said there was nothing left in the trunk. i said "of course he said that, he wasn't very nice to me. But it was on my bags when i gave them to him and wasnt when he drove off." The dispatcher put me on hold, and came back a few seconds later to tell me he found it and he was bringing it back to me. When he came back, he had his window rolled down and gave me the strap. i said thanks and walked away. he said "Hey!" i turned around and he was shrugging. I went back and asked him "what?" He said "this cost gas, you know, to bring this back to you!" i said, "then you shouldnt have forgotten it" He said "I didnt forget it, you did." I explained to him he put my bags in the trunk, and he took them out and drove off while i was on the phone with his dispatch and so how was it my fault that he forgot to give me the strap. He yelled at me "This is why i dont drive flight crews!" and as i was leaning in the window he started to drive off!!!!! he could have done serious harm to me! I couldnt believe this man! Then he braked abruptly and continued to yell at me! "Next time, tell them you're crew, so i dont have to come get you" and other things...he was a horrible, horrible man. I will spread the word and I will look for another cab company... I'm still in shock! read more