Timely. Good follow up. Driver communicated with us several times before pickup. Friendly.

We had many great experiences with Ruben and his crew over the years. Other family members used him and we gladly recommended him to friends. But starting last fall, Reuben and his business just "went off the air". We knew he was leaving the Aptos area and retiring to Merced. He told us he had purchased a home there and was looking forward to it. At some point last fall his phone continued to work and I could leave messages but he simply stopped communicating. We gave up after numerous tries and felt bad that Reuben wouldn't call us back or put on a recording thanking his good customers and saying he had retired and wasn't accepting any more requests for service. Anyway, Rueben we miss you. Luckily we have found a very excellent new shuttle service that we are very happy with. read more

Wonderful team, smooth booking & reliable and on time. Will definitely be using Ruben's service again, happy to know about them here in SC.

I had Ruben's shuttle service pick up my daughter's family at SFO. Ruben picked up a car seat from my place early that morning. What I didn't know is that he would send someone else to pick them up. Miraculously the other driver found them and then left behind important luggage (all of my daughter's Christmas gifts from Holland where she lives and one of her son's backpack) in the airport garage! Ruben said they go up to SFO all the time and could pick up the luggage, however since most of the flights were cancelled he backed out. Thankfully we had the luggage FedExed. You're probably thinking that doesn't sound like a 5 star review. I'm making it 5 stars because for the ride back to SFO Ruben was the driver in a much nicer van. He and the previous driver picked up a large bicycle box from my place and dropped off as well, plus the car seat, no extra charge. Ruben also drove through the atmospheric bomb cyclone river we've been having and got my daughter's family to the airport on time. We were all relieved and surprised the flight was not cancelled. So success. Thank you Ruben. read more

I had to call Ruben's Airport Shuttle just a week before my trip and I was able to get everything lined up in time. Both drivers were very nice and professional. I was kept informed with confirmation of my trips both nights before leaving and on the morning of travel when one driver ran into traffic on the way to my house. Everything went well. Please always leave very early for the airport everyone! A lot of things can slow down your trip and you don't want to miss your flight. Give them (and yourself) more time than you think you need! read more

Ruben's Airport Shuttle is a reliable service and offers mini vans that fit our Surfboards. We are grateful for his drop off and pick ups being flexible with our schedule. Thank you Ruben and team!!! read more

Service from Aptos to SFO. Daniel was my driver. Excellent service. On time. Couldn't be better.

Ruben's Airport Shuttle is a fabulous service. Daniel was my driver and he did an exceptional job in his communication, timeliness and safe transportation to my home. Will definitely is them again, so convenient!! read more

Excellent service and driver arrived on time...and this was for a 330am Sunday pickup with less than 24 hour notice!! Highly recommend!

Ruben was prompt, professional, safe, and friendly. I highly recommend him in the SJC/Santa Cruz area. I unexpectedly needed a ride from the San Jose airport to my hotel in Scotts Valley at 8:00 p.m., long after my office travel arranger was out of reach. I didn't want to fork out $100+ for a taxi, and got the number for Ruben's Airport Shuttle from the Hilton. Ruben was willing to come out to SJC for a special run, told me exactly when he'd arrive, arrived on time in a clean, comfortable, professional-looking van, and was very pleasant in every respect. I got door-to-door service for half the taxi price. He was so terrific I booked him on the spot for a return trip. read more

We can both depend on and afford Ruben. A good guy and LOCAL.

Ruben is great. We got a shuttle to pick us up in Watsonville and Santa Cruz to the San Jose airport and he was on time, friendly, and local! Very professional and a small family business, so you know your money is staying local. Highly recommended! Used a second time and unfortunately had many issues with communication and tardiness. Ruben should hire help and pay them enough in order to offer better reliable service. I edited my review to reflect the very unpleasant second experience. read more

In a world where Customer service and relations continues to spiral downward, Ruben has achieved excellence. His operation is small, just 3-vehicles at the time of the writing, because while he could easily have 12, he opts to expand at a pace that allows him to ensure the quality is excellent. On time, really cares about you, punctual and very very fair in pricing. Refreshing, great job! Revised review April 21st, 2016. From 5 stars to 4. Recently went to use them again, seems the price has really changed, much higher than it was in the past, seemingly more so than inflation would cause. This takes nothing away from their professional manner and quick response time, and I would still say if you're comparing and the price of the other is within $10.00 + / -, go with Ruben's. read more

Ruben picked me up a couple minutes late but it didn't matter. We made SJC w plenty of time to spare. He was a courteous, pleasant fellow & a good driver. I would recommend his car service without question. read more

On time, totally fine taxi minivan, friendly but not too friendly driver who got me to SFO on time and for wayyyy cheaper than the other local taxi joints. Totally legit and the way to go. read more

Clean van, safe driving, on time. A perfectly pleasant ride to the San Jose airport. Ruben is a one man business and lives in Aptos. Thanks for an easy start to my travel day. read more

Ruben is a safe and attentive driver. He got me to SFO in a timely manner and was both professional and friendly. I'll definitely use his affordable and reliable airport shuttle again. read more

Talk about doing business with a nice guy that truly cares about his customers... Ruben is the man!!!

I reserved a shuttle for SFO to Aptos nearly a month in advance. When we arrived at the gate in SFO I called Ruben. He informed me that he was not there but someone else was and that we should call him again after getting through customs and baggage claim. I did so and he told me to go to the Departures level--VERY inconvenient because of all the luggage we had to cart upstairs. Then when we got to the Departures level he told us to go back down to the Arrivals level, where he would send the shuttle. We waited nearly an hour, calling Ruben several times to find out where our shuttle was (Ruben did not know). Finally we were picked up by a 3rd party that Ruben called: www.itour.ws a very professional limo service that took us home. I will never use Ruben's Airport Shuttle again. read more

I've taken many shuttle services to airports. This has been the best! Will be using again.

What a great guy! Arrived 3 minutes early, loaded my bag, helped me in, drive safely over highway 17 and got me to my ticket counter in 42 minutes! Clean, odorless van--- no cigarettes or marinating in after shave. Really great service, very polite and kind. Definitely going to store the number for next time! read more

Totally reliable, affordable and professional! I will definitely use them again and again!!!

On time, prompt and in constant communication. He and is team very good at getting me to my flight on time and picking me up with no hassles. Clean comfortable cars and were well prepared. Thanks! read more

I agree with the other positive comments. I have used Ruben's service about 5 times over several years and three different drivers traveling from Santa Cruz to SFO. Excellent experiences all. read more

On time, reliable, and less expensive than other shuttle services, Ruben is great company too! Highly recommended.

My husband and I have used Ruben's Shuttle several times from Freedom to San Jose airport and have needed early hour pickup. He is always on time, communicates well with customers and reasonable prices. He is local and a family man. read more

Ruben saved the day, or the middle of the night rather! I was fine to pick up my friend at 11 in Oakland but when his flight continued to get delayed I found Ruben. Not only was he affordable, professional but so darn nice too! The 11 o'clock flight came in at 2:30am but that didn't bother Ruben in the least; even sent a few text updates. Curbside to curbside; 3:30am on my doorstep with a big smile with everyone safe and sound. Thank you Ruben you are our forever guy for airport rides! read more

Drives like an idiot!!! Poor, wreck less driver. Cannot recommend unless you like to be treated like baggage and tossed around all over. Bad!!! read more

DO NOT USE THIS SERVICE. I tried to book a taxi with them. They called back an hour later telling us that they were having trouble running the card. We didn't have time to sort out payment, we needed a ride urgently to the airport, so we asked if we could cancel. They agreed. I thought everything was fine until I checked my credit card bill and found that they had charged me $100. Why would they tell us that it was okay to cancel and not mention that we would be charged for it??? Very unprofessional. read more

Ruben is great. Good communication, prompt, friendly, interesting to talk to, very professional. He knows what he is doing and he does it well. Strongly recommend. read more

We have used Ruben's services twice to/from SFO. On-time, efficient, reliable, friendly and reasonable rates. This year, the first leg of our return arrived a half hour early and we were able to get on an earlier final leg -- with an arrival in San Francisco 3 hours earlier than planned. We immediately called Ruben to see if he could accommodate the change. He said he could. Great service. Will definitely use his service again. read more

Excellent shuttle service. He came out to SFO on a Saturday night to drive us back to Aptos. We had just traveled for 14 hours and were exhausted, he understood this and allowed us to relax and not worry about the drive. I highly recommend and would use again. read more

This has been the greatest airport shuttle service! Ruben saves the day no matter what time it is. It was on time, prompt and in constant communication. The prices are very reasonable. Beyond excellent customer service! I highly recommend his services. read more

On Friday July 21 at 5:45 am, I was driving in Aptos. Ruben's Airport Shuttle was tail-gaiting me down Hwy 1. It then weaved in and out of traffic, going at least 80 mph and exited on State Park Dr. It then took off speeding over the highway and down Soquel Dr. I was shocked at how fast and recklessly this person was driving. I will now never use this airport shuttle due to witnessing this scary driving. read more

Ruben made my 3:30am trip to the airport convenient and painless. He was easy to book and clearly communicated leading up to the pick-up, was on time, extremely friendly, and had a clean vehicle to safely transport me to the airport. I will definitely be using Ruben again for future flights! read more

Ruben rocks! On time, super-nice, and very reasonable.

Ruben is fabulous! This is the first time we've used them. I had to make the reservation for my partner to be picked up in Felton and then relay the information. Rubin called me back right when he said he would. Carlos arrived on time and was very professional. The price was good and we got exactly what we needed. Thanks Rubin and Carlos....we will be calling again next time we go to the cabin in CA. read more

Ruben is charming, friendly, helpful, a good conversationalist, and a mellow but effective driver. A very pleasant alternative to the bland corporate app-enabled options. Ride old school, ride with Ruben. read more

I was met by this shuttle at 11:15 p.m. Carlos, the driver, was an absolute love. Easy, courteous, extremely competent and smooth driver. After such an exhausting trip west, I was able to relax completely, confident that I was being well-taken care of. I can't say enough about how pleasant this experience was. I will always call Ruben. Really super! read more

We used Ruben's Airport Shuttle from SFO after a long vacation to La Selva. Perfect and reasonably priced. A hearty recommendation.