I never ended up using Santa Cruz Shuttles for an actual ride, but I wanted to share my awesome…read moreexperience with Matt and the great customer service he provided. I thought I would need a ride from San Jose Airport and I emailed with a couple of questions. Matt responded immediately and offered to help me make my reservation. I opted to just make my reservation online. In the end, after I booked the service, I was offered a ride by a friend. I reached out to Matt to cancel my reservation which he did for me right away and he was so nice about the change. Not only that, I had trouble with the insurance company refunding one of my rides and he took my (3 calls and 2 emails) with politeness and even took care of the refund for me on his end! Based on multiple interactions with Matt, I recommend Santa Cruz Shuttles and I will use them for my next trip!

Great service from SFO to Santa Cruz and back again. Clear communication and reasonably priced…read more The real star was my driver Matty - the history and personal stories this guy can tell! He's an absolute gem and homie, and left me feeling like I'd gained a new friend. I won't use any other transport service from now on.

Working with Dave has been a great pleasure, excellent communicator, reliable, safe driver,…read morepristine vehicle, competitive pricing!!

Great car, service. On time, smooth ride even let me stop and shop for groceries on the way home…read more Can't say enough good things!

I have used Blue Water for several years while living in Santa Cruz and Monterey. The drivers have…read moreall been prompt, courteous, and good drivers. I recommend them fully and with confidence of the excellent service they consistently give.

Professional driver and safe driver. On time & kind. Picked us up from our wedding in a clean…read morevehicle.

Everything! Friendly, professional, efficient, fun. Highly recommend the service! They helped take…read morenearly 100 of us all around the area and it was all done so well.

I've been using Rubén for years and he and his team are always on time, professional and seamless…read more He communicates with you easily and there has never been an issue. Exactly what you need.

Used this shuttle as a guest/dj to a wedding over in a remote area in the mountains. Drivers…read morenavigated the narrow dirt roads expertly. On the way back from the event I had accidentally left my backpack containing important gear in the trunk of the shuttle. This was after midnight and the driver had driven back home by the time I noticed. Patrick -- owner/manager -- was very eager to help me in the early morning before my flight to track down my gear. He spent his entire morning driving to and from the suburbs of Santa Cruz to retrieve my gear so I could have it in time for my flight. Great experience with the staff here at all points of interaction.

The team at subshuttle was extremely helpful! My partner was DJing a wedding and forgot his gear in…read morethe van after being dropped off that night. He got a hold of the staff at Subshuttle and was able to retrieve his DJ gear the next day before we flew out back to Seattle. The manager was really kind and went out of his way on a Sunday to retrieve the gear from the location where the van was parked, over a 30 min drive away.

TLDR: probably good, flexible service for a reasonable price but Patrick didnt follow through with…read morea verbal promise after I canceled my reservation. Patrick was helpful and responsive when I booked the shuttle service. His pricing and flexibility presented far outshined other shuttle services. I misunderstood the cancellation policy outlined on the contract. I did attempt to clarify prior to signing, however the wording was misunderstood by both parties. When I tried to cancel within the timeframe I thought was acceptable, I was informed I was outside the cancel window. Patrick did try to work with me and said he would provide me the refund regardless. However the refund never came. I reached out via phone call, text, and email countless times. Patrick was responsive in the beginning and assured me the refund would come. After months of this, Patrick stopped responding to me. While this was outside of contractual agreement, Patrick showed himself to not be a man of his word. Instead of telling me no, he made an empty verbal promise which he never followed through with.

Subshuttle is great! We hired shuttles for our wedding at a very complicated venue with windy roads…read moreand Subshuttle made sure our guests got there without a hitch. They even accommodated a car seat for one of our younger guests. Everyone at the wedding raved about the drivers saying how personable and nice they were! Patrick is very communicative and even when we had a misunderstanding through email initially, he made sure to follow up and call and made sure everything ran flawlessly for our wedding. Can't recommend enough!

Excellent Service. Manish the manager was able to accommodate me with an beautiful new SUV, at a…read morecompetitive price, when my "guaranteed" reservation at another company fell thru. Manish was knowledgeable, professional, courteous and patient. He extended my reservation several times to accommodate me. I originally thought I would have it for 4 days and I kept it for two weeks. I was very pleased he could help me like that. Avis at 630 Ocean Street is highly recommend!

These folks are thieves. I called to extend a car rental, and they said it would be at the same…read morecost, they said yes on the phone. I extended the vehichle, and not only was the charge greater than the first week, they added insurance at a crazy amount. They said I verbally asked for it at the time of the extension. They are criminals and getting away with it.

Pacific Harbor Travel truly helped me today in buying a train ticket to Los Angeles, Ca. They were…read morevery helpful and patient with me and I am very grateful for their help. I recommend this travel agency to anybody wishing to travel near or far, vacation or business... Thank you for everything Pacific Harbor Travel. And for sure your company with be handling all of my future travel needs. God Bless.. Raymond Gutkosky

Candace is the *best!*…read more I am not a typical traveler, and I was not looking for someone to help me plan a vacation. After hours of researching fares online, using the various discount sites (Travelocity, Priceline, Expedia, and the other guys) I went to AMEX and even AAA, as I am members of both. Yeah, they were fine, but I was wasting hours of my time NOT getting answers to how to make my trip smooth and effortless. I decided to try a travel agent for once in my life. I love flying: I hate the hassles of the airport. It just gets worse every year. I wanted to see if a pro could "just do everything for me and get me on the plane without the lines and hassle." I needed to book a flight to Costa Rica. I knew where I was going to stay, and when I wanted to go (etc.). The problem was that I had options of which airports, which airlines, and times (not just the $ amount). Look, if you aren't 17 anymore, you might want to think about your travel experience. How fun is it--or how much of a drag is it to get to the airport, stand in line, stand in another line, get frisked by TSA, and forget customs! Ugh! * * * All of this magically went away! * * * I called Candace. I said "I know where I want to go (blah blah blah) and she actually listened to me tell her what I wanted to do. She surprised me by finding me a BETTER airline than I had found in several hours. She guided me though the TSA pre-check, CLEAR, and Global Entry processes. She even sent me highly detailed information (with pictures!) of what I can take on the plane and how to avoid hassles with bring a laptop, iPad, and extra battery packs. She changed my trip from a hassle of questions to a dead-simple "show up, go here . . . they will escort you to the front of the line, where you will be put in the front of the next line, and all you have to do is get on the plane and enjoy your trip." She even helped me figure out how and when to order a tasty meal (for free) on the plane before I went to the airport. Just in case you don't know, one of your biggest hassles flying are the airports you have to layover in. They are not all the same, and most have special lounges you can hang out in to make your "airport experience" infinitely more fun (and less stressful). If you are planning a trip, you need to talk to Candace. Her fee was so cheap ($550 LESS than other TAs I had considered) that I am embarrassed to say here. But the treatment I had was first class. On my first phone call we got everything cleared up and set in motion. And she kept track of my progress over the time as well. I am a fan for life. No more stressing myself out trying to save a buck flying. It is worth three times the price to have a REAL travel agent do the hard work for you, so you can just pop in to the airport and breeze through all of the lines while everyone else is surly and tired of waiting. I feel bad for anyone who travels like that. There is a better way, and that is why I am writing this review.