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United Airlines

1.2 (25 reviews)
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6 years ago

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9 years ago

Horrible service. Flight delays. Waste of time and money. We have had several friends who have also had terrible service. Never again

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10 years ago

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8 years ago

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Ask the Community - United Airlines

Allegiant Air

Allegiant Air

(72 reviews)

Allegiant Airlines is an airline company that offers exactly what you pay for. Nothing is in 'fine…read moreprint' and everything is clearly identified regarding what you are and are not paying for. My review is based on my round trip flight experience from Cincinnati to Fort Lauderdale. If you have ever tried flying anywhere from CVG, you'll know how difficult it is to find cheap, affordable direct flights to anywhere that isn't a hub. Flying to FLL costs me not only an arm, but also half a day. Flying direct with Delta costs another leg and a half. I found out Allegiant was starting to offer flights and was super shocked that a direct flight was cheaper than the connection flights with US Air, and even more shocked that it was available on Friday afternoon with an early afternoon Sunday return. Absolutely perfect. Like most things that seem too good to be true, I looked up the airline and was wary because of claims that there were consistent delays, bad service, and no way of getting on other flights since they only operate one a day. But after my trip, I have to say it was super pleasant. Sure, there's no complimentary drink or cookie, no free carry on, and you can't recline the seats, but I'm not a giant, I can bring my own food, and I can pack light. Plus, a carry on still brings the ticket price to below a bearable level. I have only ridden once, but I was definitely pleased by their promptness, on time departures and arrivals, competency of the pilots, politeness of the flight attendants, and acceptable interior space capacity.

Flight to take off at 9:30 and still sitting in Airport at Eugene Oregon at 11:50! Now they are…read moreannouncing maintenance problem. I want to go home! This is so frustrating

Delta Air Lines

Delta Air Lines

(10 reviews)

The Delta agent at the Cancun airport was nice and helpful. The SkyWest agent at the Eugene airport…read morewas nice and helpful. The flight coming home was 30 minutes early which was very helpful. It was basically pretty smooth of course there was some turbulence but no big deal. Our bags arrived on time so you know they got all the basics right and it was fine. Except... Delta customer service is absolutely horrible. If you call you'll wait on the phone for our minimum of 1 to 2 hours before getting to speak to someone. That is atrociously bad. They encourage you to use the messaging on the website however this is not much better. What times are a little bit shorter but still at least 30 minutes to an hour or more. Plus of course that is far less efficient to have to keep typing typing back-and-forth typing it's a really lousy way to give customer service. Additionally, there is a ongoing malfunction both on their website and their mobile app. If you try to upgrade your seats, once you have jumped through all the hoops and completed the form the last thing is putting in the CVV code for your credit card, but after you put that in and press submit, the CVV code disappears and you get an error the transaction does not process. So, you have to call and endure this two hour wait on the phone. However that guarantees you nothing. In our case, we purchased a one-way ticket from Cancun to the United States. When you do that using the website or mobile app it forces you to pay in Mexican currency does not give you any option to pay in US dollars. This seems crazy but it's how their system is set up. If it was limited to that then you know maybe no big deal. However, after enduring a two hour hold to speak to someone on the phone. Oh and by the way the other thing is Paying partly in mileage and partly in money. Apparently, if you are buying a ticket you can do this on the website or mobile app(assuming you can get it to take your credit card), however you cannot do this if you are upgrading your seats. And, on the mobile app/website you cannot upgrade one seat at a time use Miles for one and money for the other, because their system forces you to do both upgrades together as a group. So it's impossible. After waiting the two hours on hold and speaking to the agent her first answer was this is impossible can't do it. Then after more discussion she finally realized oh yes it is possible by doing one seat at a time doing them separately. Do one seat with mileage and do the other seat with money. OK fine, so after all this time she's moving forward and doing it. However when she gets to taking Payment. The credit card fails. Why? Because the original reservation was paid for in Mexican currency! But it was the Delta system that demanded that and now when you try to upgrade because you're doing it over the phone of their system at the phone center only can run the credit card in US dollars but it fails to go through because the original transaction was in pesos. This is just ridiculous. Nonetheless, five days later there are two $300 charges still on my credit card as pending which presumably will drop off eventually but it's been five days and they still haven't dropped off. What an effing mess. And then there's the food. This is an international flight. My experience with other airlines as they include an actual meal especially if you pay extra to be in the economy comfort seats. Which brings up another point, as if the ticket was already not rather expensive ($375 one way per ticket... Although this was cheaper than buying round-trip tickets it still a lot that $750 round-trip! From the Pacific Northwest to Cancun. But not completely outrageous I suppose just rather high. But then when you wanna upgrade your seat coming back just for one leg of the trip, I want $150 per ticket! And that gets you 34 inches of legroom instead of 31 inches. And really not much else. And my experience with other airlines particularly on an international flight when you pay extra to be in the Comfort class you actually get an actual meal included. Not true for Delta at least on this flight. You can buy a snack box for $15! And what odd is they never really even offered it. Period and the flight was definitely during dinner time. But the flight attendants were perfectly decent in fact the first class flight attendant was quite nice and since we were in the very first row of Comfort she allowed us to use the first class restroom. So there were a few bright spots but Delta Airline sure has horrible horrible customer service. You have to wait on hold for two hours to talk to somebody? That is so ridiculous. Atrocious. I have filled out their feedback forms on this about three different times and of course never heard anything back.

Fast and friendly service from the ticket personnel and the gate ones as well. Things were…read moreexplained well and the staff all seemed professional and had great attitudes. Aircraft was clean and comfortable. Will be flying Delta on my next travels for sure.

United Airlines - airlines - Updated May 2026

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