I came in for a blowout with the gentleman who works there, and the experience was extremely disappointing. To begin, I was not greeted at all. I had to walk up to his station while he was still seated, and he asked what I wanted without any professionalism or courtesy. I explained that I wanted a bouncy blowout. He immediately told me my hair would not be able to achieve that, which I strongly disagree with--as a hairstylist and salon owner myself, I know my hair is capable of it. I chose this service simply to treat myself after receiving a massage nearby. While the massage was wonderful, the hair service itself was not. He did not scrub the nape of my neck, did not properly shampoo my scalp, and only shampooed once. I had mentioned that I did not want conditioner on my scalp, which he forgot. He then asked if he could "just rinse it better," and I had to specifically request to be shampooed again. I should not have had to ask for a proper shampoo. There was no bounce to the blowout, and my hair was still oily and damp when I left. He even mentioned that this was his least favorite service and was complaining the whole time I was in his chair. As a professional, I would never allow a client to leave feeling dissatisfied or like their money was poorly spent--even for a small service like this The following day, I called the manager, Jessica. She offered 50% off if I came back, which I declined because I should not have to pay again for a service I can do myself. I only booked it that day because I was treating myself. When she asked how she could make it right, I stated that while a refund would be acceptable, what I really wanted was a complimentary blowdry. She responded by saying "times are hard" and that I should understand as a hairstylist. I live across the street and attempted to contact her three times. Each time, she asked for my name and then stated she was fully booked--clearly avoiding the situation. I eventually went in person today, and she then stated she would not make it right and claimed she had told me I could only come back that same week. I can confidently say this was never stated. In fact, I have a recording of our conversation, and there was no timeframe mentioned. If there had been, I would have come in immediately the next day. I actually came home immediately and washed my hair and styled it myself since it was still oily/gross and not styled properly. I understand as a regular client having them come back within the week but as someone who already rewashed my hair after the service and as someone who can do there own hair there is no need even that same week. If there is a policy regarding corrections or timeframes, it should be clearly communicated--especially to a first-time client. As a hairstylist, salon owner, and potential client, I will never return and I do hope you choose elsewhere for your services. This entire experience left a very bad impression. There are many salons in the area, but this situation was handled poorly from start to finish. Jessica, I strongly suggest better staff training in basic cosmetology standards and more professionalism in how client concerns are addressed. read more

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I cannot say enough amazing things about my experience with Jessica! This is my second time going to her and I loved her both times! She was incredibly attentive and really took the time to understand what I was looking for. She offered thoughtful recommendations based on my hair type, inspiration pics, and what would compliment my features best and wow, was she right! She didn't rush a single step, making sure every detail was perfect, and the result truly blew me away. I walked out with my dream hair and better than I even imagined. The care, the skill, the vibe, overall, everything was top-notch. If you're looking for someone who really listens and brings your vision to life with precision and passion, Jessica is your girl. Highly, highly recommend! 1000000/10 read more

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Gina is awesome! It was right before Christmas and I had surgery on my hand and needed a blow out and style for a Christmas party. I had surgery and could not dry my hair. I walked in and was lucky enough to get Gina. She styled my hair and was so nice. I have already been back for color and it came out great! I found a great stylist that took her time and listened to what I wanted done! read more

Gina gave me the best haircut I've ever had. She was a lovely woman who was both professional and personable. The salon is very modern looking. Someone had a good eye for design. I'll definitely go back. read more

I can't recommend unique enough! I've been to Jessica three times for a hair cut and she does an amazing job every single time. She is such a fun and sociable person, while also being attentive and knowledgeable about the styles I'm interested in. She takes such great care of her clients, and I've always left beyond satisfied! She always takes her time to leave me with tips and tricks on how to style it for the future. read more

We're so happy Jessica is back at Springfield Town Center! We followed her to Falls Church even though it's a haul because she does such a great job. Always friendly and attentive, always meticulous and professional. 2 thumbs up, 5 stars! Go see Jessica...you'll be happy you did! read more

Jessica is fantastic! I've been going to her for years and am so happy that she's back at Springfield Mall. She always does such a great job- she listens to what I'd like and provides recommendations and suggestions based on what is realistic for my hair type. She is a master at color- she does balayage for me a couple of times a year and it always grows out so beautifully. read more

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Unique Hair Salon has a relaxing and friendly atmosphere with exceptional and fantastic hairstylists. Gina cuts and styles my hair with care rather than rushing through it and spends time ensuring my hair looks perfectly layered and styled. I am beyond satisfied with my experience and highly recommend Gina and Unique Hair Salon to anyone looking for fabulous hair and fantastic service. You can put your trust in her. I never believed a haircut could transform my look and confidence until I became Gina's customer. Her attention to detail and understanding of what suits my face shape was exceptional. I walked out feeling like a new person and have been a loyal customer for the past 6 years. I have my hair cut, colored, and styled, and my eyebrows tinted every month, and I will recommend Gina to anyone who wants to look their best. read more

Excellent salon with super friendly stylists! Their experience shows every time I leave with beautiful color and cut! Highly recommend!