About two weeks ago, my husband and I stopped by Gorman McCracken at lunchtime drawn in mostly by…read morethe 0, 0, 0 promotion and the fact that we always see such great used cars at your lot. Marco was our first point of contact. My plan was to tell him, no, I don't need any help, just leave us alone and let us look. But, Marco was so kind and we automatically felt at ease asking him about half a dozen used cars. Then, we mentioned the VW promotion and told him we were interested in the details of leasing a VW and he introduced us to Angie. Angie was awesome, a more professional salesperson I have yet to meet. We discussed several options and she was pretty honest with us about what we could do with leases and our credit and the prices of the Jetta vs Passat. After several visits to the dealership, many calls to and from Angie, a couple of test drives, and my husband trying to back out several times, we are now leasing a VW Jetta in moondust (I think that's the color) and are extremely happy!!! Angie helped us stay within our budget and helped us get a good price for our trade-in. We have already given her name out to two friends interested in our same successful experience! Also, every person with whom we came into contact at the dealership was extremely professional. My parents were good friends with the Russell's who owned the dealership prior and we always felt like we were given a good deal, plus excellent customer service. I told Angie & Marco this, but when my father bought a Mazda protege from Rusty Russell in 1992, Rusty taught me how to drive it (5-speed) in the Movies 9 parking lot! So, we were so glad to see the dealership rebuilt and bought again after his death. More importantly, we are thrilled to see that the same spirit of fairness and quality customer service survived the transition. We will be back!

A generally poor experience across the board. My wife leased a '24 Taos that has had multiple…read morefaulty sensors, a complete gas tank replacement, and now needs a new a/c line, all in just under 2.5 years. A salesman contacted her and offered to get her out of lease, only to spend nearly two weeks playing phone tag before telling her she would have to pay at least 11,000 for the dealership to take the car back. At the time of sale I was promised they would ship in another vehicle from a sister dealership which also never showed. Guess I dodged a bullet there. The service department wanted the vehicle left for two days to diagnose the ac issue, our local Toyota dealer did in under 3 hours. Would not recommend this VW dealer for anything.

5 stars to Peltier Kia in Longview for an excellent car-buying experience. Jalen Harris was…read moreoutstanding and went above and beyond to make the deal happen. His willingness to think outside the box and put in the extra effort is what earned my business. He had the vehicle ready when I arrived and even followed up the next day, which says a lot about his professionalism and customer care. Channon Stewart, the manager, was knowledgeable, efficient, and helped secure a great interest rate. He clearly runs a solid team and keeps the process moving the right way. Braylon Williams in finance also did an excellent job and made everything smooth and easy to understand. He is definitely someone to watch. I drove three hours to purchase this vehicle, and the entire process exceeded my expectations. Everyone I worked with was professional, helpful, and made the trip worthwhile. I highly recommend Peltier Kia in Longview.

From the moment I arrived, 5 star service! Jeremy, Doug and Blake are all amazing. We were treated…read morelike family!

We purchased a used truck from Orr Preowned three weeks ago. Paul was friendly and easy to deal…read morewith. The dealership said the sunroof would be repaired before we purchased the vehicle. There have been two substantial rains since our purchase and it has an OBVIOUS leak. Now there is water in the floorboard and the passenger side carpet is SOAKED. I have reached out to the dealership to address this and we have received NO HELP or resolution. They have NO intention of taking care of the customer after a sale. You would be better off and wise to AVOID Orr altogether! I DO NOT and WILL NOT recommend these folks!

Terrible service! Stay away from these guys. Heard from others in the waiting room, the same…read morething. Lots of lip service, but not much care for customers--especially if you have an extended warranty. Zero stars, if I could.

Not a fan of this dealership. Pure deceptive business practices. Put 7k down on a used GT…read moremustang. Left the financed significantly less than the value of the car. Almost chastised for not getting Gap Insurance.. then the pitch for an extended warranty that has 1 yr of bumper to bumper and 3 yrs of drivetrain. I can always get an extended warranty...like they don't call or recieve mail every other day for one. Lol! The dastardly deed had to do with the bent wheel on the vehicle that wasn't recognized nor disclosed at the time of sale and when contacted, the only response I recieved was "we hope you enjoy your car" got the text saved. Normally that wouldn't bother me but the fact that they put new tires on this car and didnt disclose. Got the lust of work performed at trade in. They knew, it didnt balance out. $500 later with a new wheel, it drives like a dream.

I took my 2019 escape to have the three dashboard warning lights repaired. They kept my car for two…read morenights and presented me with an estimate of $1800 which included two tires that I did not need. They never told me the diagnostic would cost me $200 but I opted for another mechanic to fix the warning lights for half the price. My advice is to find out what the cost of the diagnostic is before you leave your car for three days. I was denied by Doug a refund of half of the diagnostic and that may be standard for them, but it is a bad policy for me not to know upfront what the diagnostic was going to cost.

Best buy here pay here place around. Looking for a good car but have credit issues? This is where…read moreyou need to go.

Sisk Buick is the gold standard of customer service. My family has bought cars from Sisk for almost…read more15 years and I cannot say enough good things about Craig and his team. Today I came in for a small issue related to my sunroof and the team quickly took care of that and my oil change, as well. My registration sticker has been expired for several months because I keep forgetting to get a copy of my updated insurance card and in fact, I had forgotten about the expiration when I dropped my car off today. Craig noticed the expired sticker and called to let me know - within minutes of our call he had reached out to my insurance agent and gotten a copy of my insurance card sent over to do my inspection. Absolutely fantastic! Their attention to detail and commitment to going above and beyond for their customers is evident in all that they do. Thank you, Sisk Buick, for your amazing service to your customers!