Jeremy came highly recommended by two different reef/fish stores. He is extremely knowledgable…read more Jeremy helped turn around my fish only tank algae issues and some great recommendations for my reef tank.

Didn't have the professional courtesy to call back and decline our business. I sent pictures and…read moreeven texted back after no comment!

i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

Outstanding customer service and very knowledgeable regarding aquariums and fish. The salesman was…read moreso accommodating and very easy to talk to. Despite us being rookies, they were so patient and I would recommend coming here for your fish and aquarium needs. We had a great experience here.

Staff is friendly and knowledgeable. They don't mind educating you so that you are making the right…read morepurchases and always have great deals for new fish hobbyists. The only downside is you will likely end up a major fish person with many aquariums this is a fun hobby!

Phenomenal experience first time walking into this store. Meagan helped me with diffrent questions…read morefor the fish tank in planning out. She showed me the layout of the store, and showed me where I can find everything I'm looking for. She was very knowledgeable and they had everything I needed in stock. I will look no further, definitely will be going back.

I buy all of my fish, food, accessories, coral, etc here! They are very helpful and very…read moreknowledgeable! They also test your water as well which I love. Definitely come here for your fishies needs

NOW WILDEBORNE CRITTERS AND CURRENTS!!! Went in over the weekend after a poor experience at another…read morefish store. We were greeted immediately, although she was working alone and busy helping another customer. The store was large and had lots of unique critters - the water snakes and the big tank against the back wall had really cool exotic fish - well at least to me! We went in for some plants for our fishtank and got schooled on the rocks/faux plants we were using, even down to the fish food in the best way possible!!! She also carries eggs both chicken and duck so we got some chicken eggs and they were delish!!! can't wait to continue supporting a local "mom and pop" shop

I love the selection at PNF & I'm a reoccurring die hard customer. The products they offer are…read morereasonably priced, they have a clean store, friendly environment, the woman working there is always super sweet, her name is Andrea. She deals with such disrespectful customers from what I've seen. But they have a wonderful selection of plants, fish, arachnids, reptiles as well as tons of other fun pets! I'd highly recommend this company to legit animal lovers.

We've had multiple service companies and this is by far and away the best in town!…read more Amazing communication, attention to derail and you're aquarium will thrive under their care

By far the best call I ever made. Called in asking questions and Chris helped me out so much and…read morejust made my fish dreams come true started off my adventure. Would strongly recommend to use them!

I can't recommend Kona Reef Chandler enough. I recently stopped in with my son, who is interested…read morein getting into the reefing hobby, and Garrett was there to help us out. As an experienced reefer myself, it was great having someone else reinforce everything I've been telling my son. Because, as every parent knows, kids never believe Dad actually knows what he's talking about! Of course, Garrett says the same thing and suddenly it's credible. Garrett took the time to talk with my son, answer his questions, explain things in a way that made sense, and teach him quite a bit. My son really listened to him and walked away knowing a lot more about the hobby. And I'm not going to lie, Garrett even taught me a few things, and I've been in the reefing hobby for over 30 years! That really speaks to what makes Kona Reef stand out. Whether you're brand new to the hobby or have decades of experience, there's a wealth of knowledge there. The staff is approachable, knowledgeable, and genuinely willing to help rather than just trying to sell you something. Kona Reef Chandler is a great store and a standout retail location in the reefing community. Great people, great knowledge, and great service. I would recommend them without hesitation. And at the end of the day, Garrett succeeded because my son officially joined the hobby! He's now on his way to becoming a broke reefer like the rest of us. But that's part of the fun. It's an awesome hobby, and I'm excited that I now get to share it with my son. Thanks, Garrett and Kona Reef Chandler, for helping get the next generation hooked!

I'm just getting started in the reefing hobby, and Garrett at Kona Reef Chandler was awesome to…read morework with. There is definitely a lot to learn when you're first starting out, and Garrett took the time to explain things to me, answer all my questions, and help me understand what I actually needed without making it overwhelming. I really appreciated how knowledgeable and patient he was. He didn't just tell me what to buy, he explained why, which made a huge difference for someone new to the hobby. My dad has been reefing for over 30 years, so I've been around it, but starting my own tank is completely different. Garrett made the whole experience a lot easier and got me even more excited about getting into the hobby. Kona Reef Chandler is definitely a place I'll keep coming back to as I build my tank and learn more. Thanks Garrett for all the help and for helping another reefer get started!

Hunter and Connor were super helpful and kind! They have a huge verity and stick in fish and…read morecoral. Highly recommend this store!!!

Very poor service and zero accountability. I used their maintenance services, and they never…read moreresponded to emergency calls. Because of their negligence, many of my fish died. Instead of taking responsibility or offering a reimbursement, they completely refused to admit their mistakes.On top of the terrible customer service, their weekly charges are incredibly high for the poor quality of work they provide. I have already found a replacement service that is far more reliable and professional. Save your money and your livestock--look elsewhere for aquarium maintenance.

Nicest setup in the Valley! Some items are even cheaper than online/eBay!…read more Large selection of coral and fish. Incredibly healthy tanks.

Absolutely wonderful store and so knowledgeable and helpful! This will definitely be my "go to"…read moreaquarium store!

I went to AE Herps just to look at their Saharan Uromastyx and left with 2 Saharans and an Egyptian…read moreUromastyx. 3 months later they are still thriving. Everyone was helpful and I found the store very clean and their selection of reptiles was great, Below is my boy ET the Egyptian.

Just picked up my bearded dragon from AE Herps and Exotics, and I'm still blown away by the…read moreexperience. Derick went above and beyond--he spent nearly two hours walking me through care, setup, feeding, and all the little things that matter when you're new to reptiles. The shop itself is super cool--clean, well-organized, and full of healthy reptiles and supplies. They had everything I needed to get started, and I left feeling totally confident and excited (not overwhelmed!) about bringing my beardie home. If you're looking for a reliable reptile store in Phoenix with real passion for exotic animals and amazing customer care, AE Herps is where you want to go!!