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    Union Street Auto

    5.0 (4 reviews)

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    3 months ago

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    Prime Subaru Manchester - Love my Kona!

    Prime Subaru Manchester

    (118 reviews)

    I called and asked if they had a car on their lot so I could come and test drive it later that day…read more The sales person, Crystal, said it was available to come see and we set up an appointment. I drove up two hours to the location. A salesman walks out, and offers to help us out - but is confused, as the car is in the sold section. It turned out that Crystal had left, and there was no record of an appointment made for us. After more confusion and waiting, the manager had to come out and apologize because the car was sold. He said that Crystal did not check to see if the car was available. This was very frustrating as we wasted 4 hours of our time that day driving to see this car, and the sales person did not do a simple check, just blindly assured us. I do not know why she did not write us in, or why she left either, as she said she would be right at her desk to see us. I would never do business with this dealership because they wasted so much of our time due to a salesperson's incompetence. Ultimately the manager was apologetic and I know it is not his fault. I could not believe the wasted time due to Crystal; it was not a good experience. I will also say that it is sleazy that that car continues to be listed as available on their website and third party listings. I can only assume they do this to bring people in and then try and sell them something else. Inventory should be immediately taken down as it is sold, especially for this car as they made such a big mistake - but it is still listed.

    When my mother told me she was in the market for a new ride and wanted a Subaru, I pleaded with her…read moreto call Diego, one of the managers down at Prime Subaru. Along with the young superstar Niko, they treated my mom like family and made sure she was well taken care of. Diego & crew did something I've been struggling to do for 47 years, make my mom happy! Thanks guys Don't let your moms go anywhere else, Prime Subaru is the place!!

    Bonneville and Son Chrysler Dodge Jeep Ram

    Bonneville and Son Chrysler Dodge Jeep Ram

    (95 reviews)

    This am I messaged their customer service and asked if the 2020 Silverado was available. Was told…read morethat it was. Told them I was on my way. Got to the dealership and was greeted at the door by Matt, one of their sales reps and told him which vehicle I was interested in. His body language was immediately a red flag and he escorted me to his desk rather than the vehicle on the lot so I immediately knew something was up. Matt checks the computer and says "I think this vehicle is on another lot" and I told him I just spoke with someone and they said it was here. He then said "I think someone may have put a deposit on it" and I said I spoke to someone 10 min ago and was assured the vehicle was available. Matt walked away from his desk for 30 seconds and came back and said "that vehicle had a bad engine and we wholesaled it because he didn't want to stick a customer with a vehicle with a bad engine. But we have a 2014 with a plow" I cut him off. I was told the 2020 was available (tossed his business card back on his desk) and if it's not I'm all set. This is a clear case of the old bait and switch. There is no mention of any "bad engine" on the post on the website. They clearly are using this ad online to get people into the dealership with hopes they can switch them to another vehicle. That is a low rent, bush league, BS practices that no legitimate dealership would participate in.

    GREAT Service Department. Excellent service advisors & mechanics…read more They keep you well informed on the progress of the vehicle with Text messages and calls. Easy check in and courteous staff. Highly recommended for your Jeep

    Enterprise Car Sales

    Enterprise Car Sales

    (6 reviews)

    I normally don't do a review unless it's negative just as warning to others. In this instance…read morethough I think I need to provide a positive one. I'm not a fan of car buying and I had gone 8 years without needing to do this. I submitted an application for financing through Enterprise and within maybe 10 minutes I had someone reaching out to me to set up a time to come in. Normally, I don't like this tactic because I feel like it's pushy, but they way it was done was very relaxed. I was contacted by Joel in the Manchester location. We set up a time for me to come in and test drive the car I was interested in. I told him up front about the need to leave to pick up my daughter from school and he was able to work around that with me. When I first went in, I was greeted immediately by Joel. Within the first 3 minutes I had about 5 people come over to introduce themselves. I kinda felt like a celebrity . The whole process, even though I had to leave and come back with my daughter, mainly so she could have her input on it, took a very brief amount of time. Very efficient, had plenty of people helping finalize it quickly and had no issues. I absolutely love the car and appreciate how easy the whole process was. This will be my first choice the next time I need to get another car.

    I talked to guy named Conner Wilson and he was extremely rude. I told him my price range and he…read moreconstantly went over it, and tried to keep upselling me. Piss poor with customer service, and acted like he knew everything. 0/10 and wouldn't buy from here because of him.

    Union Street Auto - car_dealers - Updated May 2026

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