Bought a 2018 Hyundai Santa Fe from Second Street Auto with in 1000 to1100 miles car burnt through 4qrts of oil rings and pistons were shot. Brought to another dealer to have consumption test done needs a new motor. Dealership has done nothing to make it right. Even the extended warranty I purchased won't cover motor because it didn't kick in 90 days from purchase date because they assumed the car was sold with 90 day warranty. Bruce the owner is very rude and a scam artist.. Don't buy a car from here. read more

Eff this place. I had an immediate repair that cost $850 that should've been under warranty as they just stopped responding. Said they would send a check for $200 but didn't ever do that. Guy is a bum. Good luck selling cabinets at your car shop. Fake as fake can be. read more

BEWARE- do not buy from Second street Auto This is NOT a honest dealership and you will be out of money. Please look at the photos They sold me a car that was rotted and rusted and an engine that blew within 90 days of purchase. $14000 gone The warranty he told me I had was only 30 day limited Please do not make the same foolish mistake I did read more

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I bought a Ram from second street auto beginning of Feb. and I can't say how happy I am. Truck is great. A month and a half has passed and not one complaint. I waited on purpose before I left this review so I could see how things went and I am happy. The process was simple and quick. Messaged Mike in the morning on a Saturday and after about 10 texts I was driving out of there with my new truck at noon. What I liked about Mike is he didn't try to sweet talk me like most salesmen. Straight to the point. Would definantly buy a vehicle from Second street auto again. Thank you!! read more

Second Street Auto - Car Dealers Near Me - Manchester, New Hampshire

A bunch of Charleston's. Out to get you had my car inspected so I'd buy it after driving for 20 minutes check engine light came on.

Very deceitful owner. Not trustworthy or professional. Bought my vehicle with what I was told was the powertrain plus warranty, an extra $2000. Haggled for hours before settling on a price for the vehicle and that warranty. There wouldn't have been a sale to me without it. Had to use that warranty a year later and when I called the warranty company they told me I didn't have the plus just the regular warranty. Called Mike the owner who basically responded with "you signed the paperwork" and hung up the phone. I am now looking into my legal options going forward as that constitutes fraud. read more

Second Street Auto - This is the pamphlet given to me and explained to me. - Car Dealers Near Me - Manchester, New Hampshire

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BAIT AND SWITCH! Sad but true. They don't stand behind what they sell. Even the extended warranty they claim "included in price" isn't what they tell state. Mike stated we had the extended warranty that covers everything on the vehicle up to 100k. I had him write it on the paperwork as I just couldn't believe it. Even gave us a brochure listing everything. Now we need it, the warranty is only for the powertrain. Oh and the brochure. "That wasn't their fault as the warranty company only had those to leave out"-per Matt. The writing on the agreement, Mike was pretty good at making sure he didn't commit. It stated "warranty 100k starting today (date of purchase)". CAUTION when dealing with the salesmen! As far as the car goes, they didn't stand behind fixing the brakes two months after purchase, of which their own mechanic stated this should have been covered. Best advertisement by word of mouth... BEWARE! read more

Great sales and service. No pressure, they want to help you find the car that meets your needs.

Car was sold with all the different and wrong tires sizes and bag lug nuts and cracked windshield. Communication is also about as good as talking with a toddler. read more

Great guys that helped me out a ton, definitely recommending this place to anyone who asks mike is a fantastic guy. Always answered my calls and called me for updates on the car. Great selection of cars for all price ranges. Just a great business overall. -Chris read more

I hadn't bought a car from a dealer for many years and went to Matt for help. He assisted me without hassle, he was friendly professional and helped me with whatever questions I had . This dealer takes the time for you, answers all your questions,even when they aren't actually in the shop! He made sure that everything went through without a glitch and made sure I was satisfied with everything 100percent..... read more

We bought a car from them a while back. The car had a check engine light on during the test drive. Was told by the dealer that it will be fixed once we pick it up. Regardless, on the day it was picked up, the engine light was still on, flashing us it would be dangerous to drive. The dealer was didn't offer to give us a loaner and expected us to wait weeks to get it fixed. It never did. We ended up asking for the money back. Be warn - don't buy from them since they will try to sell you a lemon. I am sure all the positive reviews on here are from them. They all have "GREAT" review and the same type of information on it. Update: The owner provided a response to my rating. First, he spelled "threw" and meant to say "through". Red alert...Second, re: his comment that it is a fake...just because the buyer moved to DC to live doesn't negate the fact that he/she didn't buy the car from the dealer years before. Please asked his workers whether they sent a Volvo away with a check engine light on or not... read more

I had my car detailed last week at Second Street Auto. It looks brand new! Thank you to Bruce and his team.

Don't let one negative review stop you from doing business here. They sold me a high quality car that i love. They were very easy to deal with the car was problem free as well. No preowned car is perfect you have to do your homework on it. I will buy again from them if i need another car! Satisfied customer... read more

Buyer BEWARE---We overpaid for a 2010 vehicle...If you are interested in a car from Second St Auto-TAKE IT TO YOUR MECHANIC FIRST---we made the mistake of trusting their words that this certain vehicle was just cleared by a perspective other buyer-from a reputable dealership-and the BS that was slung after that... we bought-now we brought our vehicle to mechanic and are in for upwards of $2500.00 in necessary repairs from brakes to transmission to the wrong spark plugs in it-to engine light on -to leaky boots...Sent text and of course they didn't respond....it was defy a drive out w purchase -and bye bye-our stupidity-they said they get cars from dealerships not auctions-either way there IS ALOT WRONG-with the vehicle-AFTER purchase-BUYER BEWARE!!! read more

I had a good experience buying my car from them. Sales person was friendly and knowledgeable. Everything was smooth and straight forward.

Bought a car that I love! Mike and his colleagues were very honest and straightforward with me, I felt totally relaxed and comfortable talking to them, and with the answers to all the questions I asked them. They buy quality cars and sell them for fair prices! I have already recommended them to friends and family! read more

I definitely recommend this dealership and Mike and Matt specifically - to say they went the extra mile for my business is a gross understatement. Great car, Great Price - purchased from a great dealership and nice people. read more

The boys at second street Auto really came thru for me and put me in the car i wanted the mercedes s430 was flawless and in great condition i was driving it home in less than 48 hrs thanks again you guys rock !!! read more

My family has purchased 4 cars from Mike and Matt over the last 10 years. I have confidently put both of my daughters in their cars and my wife and I are owners of cars from Second Street. Not sure when we will be car shopping again, but when we do, we will be back! Hassle free makes the buying experience more enjoyable! Thanks Mike and Matt! read more

It says a lot when you purchase a car from them for 2 grand more than KBB & they manage to botch and lie about everything. 02 Navigator with a non working AC, oil leak, and complete lie about "brand new" tires, missing back seat, supposedly a fixed gas gauge which isn't fixed. Just like they fixed my DVD player which still does not work, they fixed the front power outlet by ripping out the dash and by shoddily super gluing it back together which fell out when I took out my charger. Cruise control switch was broken off and like the lighter, glued back on and fell off. I figured since I left it with Matt for 4 days to fix it he'd fix it. Runaround about their schedule, pickup dates and when you try to work around their schedule despite living 90 min away, they don't know what their maintenance workers schedule. Even their loaner car's transmission was shitting the bed but their price for it hasn't lowered either. Pooooooooooooooor customer service with call back about "Hey hows that car we ripped you off with?" No call since I picked up the junk I was warned about by a random civilian. So I decided to warn other customers DO NOT GO HERE!Or if you do, do NOT work with Matt Wenrich. He's the epitome of the negative stereotype for a used car salesman. In other words a SCAMMER. UPDATE! I've now had this SUV since September and these are additional problems that I've encountered with this vehicle. Heater no longer works well The spare tire was a 17" all weather tire The pumps that hold the hatch open stopped working about a month ago and just found out that the hood pumps to hold it open don't work anymore The drivers side windows tabs were glued back on so I needed to find a new one. I've replaced the battery twice I already need a tire balance I have also since found out that the all wheel drive Navigator that they said it was is nonexistent. Its rear wheel drive but I have no proof since the original ads were taken down. What I find disappointing especially is because I told him about my past poor experiences with buying cars and he willingly sold me this junk box. I offered 4600 and even confirmed it the day before I went to check out the car but instead of putting my offer in they put in their original asking price. I was confused with the total but signed anyways. I thought oh APR, warranty, admin fees ect. I also found out that when they were trying to get me approved they LIED about my income. They applied to multiple different credit unions and banks for up to $10,000 when I offered 4600 and they already knew I was putting $2000.00 down. Now it won't even start and its not the battery or the alternator. read more

I purchased a car from Second Street Auto and had a great experience buying my Lexus SUV. I worked with Mike & Matt who were both knowledgeable and helpful. I am very happy with my car and highly recommend them. read more

I purchased a 2011 Lexus Es 350 from Second Street. The transaction was very professional and respectable. I didn't feel like I was being manipulated by the salespeople. The vehicle that I purchased was in impeccable condition inside and out and I have had absolutely no problems with it. I usually don't post reviews but when a colleague asked me where I purchased my car and how were the salespeople, I could only gush about the experience - hence this review. I am recommending my colleague and anybody else to give these guys a shot. I'm glad I did. read more

I just wanted to thank Matt for being a great car dealer both my sister and I had a great experience with him he even went beyond the call of duty and helped us with getting the title to my sisters old car which was a journey to hell thanks matt for everything read more

Don't recommend going here, bought a truck through them a month ago. They tried to get a longer loan than i wanted so that they didn't have to budge on the price (to make my monthly payment lower). A few weeks after i bought the truck it started making noises. I got the truck into a garage and it has three things wrong with it! The mechanic said the parts will fail within a month tops and my steering will be gone. I called the dealer, because i am 10 days over the 30 day warranty they wont do anything. There response is, sorry there is nothing we can do to help you, you signed the paper we aren't responsible for it anymore. If you want a reliable car or truck that is backed by the loyalty of the dealership i would not recommend this place! Horrible Customer service, and now i'm stuck with a truck that needs $330 worth of work. read more

Never had my time wasted so much. They had an attitude that they didn't really want to be bothered by me wanting to buy one of there cars from the beginning. I noticed the heat was broken in the car i wanted that was suppose to be running great and they basically told me that they wouldn't fix it and still wanted the same price. I was willing to over look it as long as i could have another shop take a look at it before i bought it, they wouldn't let me take it some where else saying they could answer all my questions. I now know why used car sales men get such a bad rap i don't think i'll ever get the taste of all the bs they fed me out of my mouth. read more

Service is mediocre at best. Our salesperson had to play phone tag with us to get information straight that most dealers wouldn't let fall through the cracks. I had to fight with them to get them to put $20 of fuel in the vehicle yet any REAL dealership makes sure to fill the vehicle before it goes out of their lot. The vehicle came state inspected, yet upon my personal inspection of the vehicle the brake pads were below the legal limit after 175 miles of my ownership of the vehicle.The Oil Life indicator was reset without actually changing the oil, and I received the claim that the vehicle was serviced. If you're looking for quality used, fair prices and no BS, shop elsewhere!!! Will -NEVER- return! read more

Just wanted to include an update. After filing complaints with the Better Business Bureau and writing the original review I received a phone call from Matt at Second Street Auto. It was not until moments ago that I was able speak with him. While on the phone with Matt he offered no other suggestions other than to have myself bring in the vehicle to have their mechanic shop look at it. I explained that this was not satisfactory as they had repaired my car previously (fuel pump, control arm, frame repair etc.) and this provided them more than enough access to view my car and the extensive rust on each occasion. Matt asked why I did not report to them the extent of the rust or my displeasure to which I answered I had and even brought in pictures to show him the photos of the underside of the car and all the rust (8 months after purchase). During today's phone call Matt told me my problem was " I don't listen" and I repeatedly had to remind him that Second Street Auto and the repair facility they work in conjunction with should have not covered up the rust and sold the car knowing it was not road safe and would fail inspection. Matt asked that I come back down to Second Street Auto and purchase another vehicle. I informed him that I would never purchase a car from their business again as I did not trust them. I suggested he buy back my car and refund me for the repairs I've had to get done thus far. read more

This is the worst car dealership we have ever dealt with! On January 14 of 2010 we purchased a 2004 Subaru Legacy Sedan. I was a bit wary because of the price and the low mileage but after being presented a CARFAX (absolutely clean) and being shown that the price listed on-line was a mistake (and that because of that we would pay the lower price that we saw on-line) we bought the car. All was well until last week when I took the car to my local mechanic because of an indicator light and he showed us the evidence that the car had had major body damage and a slightly bent frame (If a car is fixed "off the books" it never shows up on CARFAX). I took the car to 2nd Street and calmly explained what I had discovered. A man by the name of Matthew Wenrich told me, and I quote, "I'm not going to do anything about it"!!! He was arrogant and never got up from his desk even when I requested he come and look at the vehicle. When I persisted he told me to get out or he would call the police!! At that point I did "loose my cool" and told Mr. Wenrich to "Go to Hell" I should have let him call the Police! The arrogance and non-caring of customers who spent CASH on a car is unbelievable!!! I have a copy of the CARFAX and will be pursuing this matter with both the state and legally if necessary. DON'T EVER DO BUSINESS WITH THIS COMPANY!!! Once they have your money they don't care!!! Matthew is the biggest horse's "you know what" I have ever met. He sits behind his desk with a smirk on his face and let's you know by his attitude that he is absolutely incapable of being ANYTHING but a Used-Car Salesman. No wonder his profession has a bad reputation! As the seller of this car and a licensed dealer in NH 2nd Street Auto is responsible entirely for the vehicles they sell. We are SO looking forward to exposing this company for the fraud it is!!!! read more