The visit with Dr. Walton was pleasant and very short. We just get straight to the point with no frills. Instructions were given, was prescribed a few things, shot was given and then asked for a follow up. Was out the consultation room in less than 10 minutes. What I didn't have a good experience with is the company's practice and lack of professionalism when it comes to billing and insurance / credit card retention. I gave them my insurance information 5x and they still did not keep my in-network insurance on file until I asked them to charge my $40 copay the afternoon of my visit after I realized that there's definitely a copay for that visit. I called 4x before someone answered. During the call to pay my copay, it turns out the front desk person I met did not put my information in despite saying she did. What she did keep was my credit card information that they refuse to delete despite me never signing any form to justify it. This practice will try to make you sign a form that forces you to keep a payment card on file, have it charged without notification when there is a bill and forgo your right to dispute the charge if there's a discrepancy in billing. I shared the image of the form below. The front desk personnel will also hound you if you don't put your personal address and ssn on the forms. I gave them my address but the fd still refused to acknowledged that I wrote it down. I generally have payment cards stored for copayments at other practices. However, I have never had practice (or worked at a practice) that has these terms and conditions. It feels almost predatory and extremely insensitive. I understand when bills are due they are due. However, not saving my insurance information when I gave it multiple times, refusing to acknowledge I had filled the health forms online and even written down my address. Is just terrible practice as someone who also works in the medical field. I even emailed the team and offered them to submit the insurance claim myself just to ensure that it does get billed to them first. I even asked for a patient ledger once it's done cause I need to know my claim gets billed correctly. Furthermore, they do store you whole card information on their computer system and not an secure off-site institution as they claim, cause the FD on the phone confirming my copay was able to repeat the card number from front to back. Trust me this is not standard practice at medical offices or even businesses. At most the only card info a business would have is the last 4 digits of the card and it's expiration. Not the whole card's information I did not sign anything (their green agreement policy) that authorizes them to charge my card without my consent or say so cause I am not tardy on bills. (If I was why would I called 3 hours later to pay my copay immediately) But treating every new or existing patient like they are out for free service gives the impression that it's money first before your health by a long-shot. Most practices I've been to are not like this The whole fiasco about not wanting to save my insurance so they bill me directly instead cemented my experience at this practice. The doctor may be nice but the billing system and practice is definitely flawed. It's almost like they operate more like a beauty spa/ clinic than an actual medical facility for people with skin conditions. The administrative staff seem unwilling to actually do their role besides pushing you to fill out the green agreement form (pictured below), give card information and your address to ensure they can bill you instead and then send you to collections. Everything but sending the claim to insurance it seems. Definitely won't be back and will follow up to ensure they do send my claims, and would not recommend this practice to any patient needing care without the administrative stress. read more

Union Square Dermatology - Form they require to save payment information and charge it without notification - Dermatologists Near Me - San Francisco, California

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I saw Dr Morss-Walton recently for Botox and an acne consultation. She was incredibly knowledgeable and thorough. She listened closely and I truly felt like she cared about my concerns. I've gone to my fair share of dermatologists and Med Spas and this was the best experience by far. The botox looks great, very natural and exactly what I asked for. I'll definitely be coming back and I know if I have any medical skin issues Dr Morss-Walton has me covered. The Union Square office is beautifully decorated and I found the front desk folks to be attentive and easy to work with. Can't wait for my next appointment! read more

I scheduled a consultation with Gennie through the company's website, which clearly stated that appointments under the "Consult" tab were free. After booking, I received multiple emails requesting I upload documents ahead of time, and I even spoke with a staff member to confirm details before arriving. At the appointment, Gennie was decent and offered general feedback, but nothing particularly actionable. Then, shortly after I left, I received an unexpected invoice for $180. I pushed back, citing their own website's claim that consultations were free. Their response? That booking the appointment was free--not the appointment itself. That's misleading at best. No reasonable person expects to pay just for clicking "Book Appointment" on a website. No where did there show any fees; it's fine if they choose to charge a consult fee. BUT THAT SHOULD BE CLEARLY COMMUNICATED ON THE SITE, IN THE SCHEDULING, IN THE CONFIRMATION, SOMEWHERE BEFORE A CUSTOMER EVEN COMES IN. This kind of bait-and-switch is unprofessional and deeply disappointing. Misleading customers into surprise charges isn't just bad business--it's unethical. I hope they reconsider their practices and prioritize transparency moving forward. read more

Union Square Dermatology - Email of the office saying booking online is free but not the consult - Dermatologists Near Me - San Francisco, California

Nicole at Union Square Dermatology is wonderful. She's an incredible listener and really takes the time to understand what you want before making any recommendations. Her approach is thoughtful, calm, and never rushed, and her aesthetic sense is spot-on, natural and never overdone. I always leave feeling confident, cared for, and happy with the results. read more

I look forward to seeing Dr Morss-Walton for all my dermatology needs. She takes time to listen to me and I never feel I am being rushed in or out. Having been to several clinics around San Francisco, I can confidently say no one has taken care of me like her!!! Highly highly recommend ! read more

I came in for an ipl session with Nicole who has a wonderful bedside manner. Everyone in the office was so lovely and friendly with each other, that I was joking I wanted to get a job there. The location is super convenient and the office was bright and clean. I had a wonderful experience from start to finish. Nicole explained the procedure ahead of time and let me know what to expect and helped me set realistic expectations. I never felt pressured or like she was trying to upsell anything. I saw subtle results from just one session that continued to improve even months later. I'm looking forward to coming back and seeing the team at Union Square Dermatology. read more

I had a visit with Dr. Peyton Morss-Walton 2 weeks ago, they were 40 minutes late and I had to wait. The appointment lasted only 10 minutes and they gave me a prescription at the pharmacy, saying that I could change the pharmacy if I wanted later. After the appointment, I tried to call the clinic many times over the course of 2 weeks to ask them to give me a copy of the notes from the doctor and change the pharmacy - but no one answered the phone, they have a voicemail that they never answer or call back. I think this is very rude and unprofessional on the part of the clinic. I paid the money down the drain. Terrible attitude towards his clients. When I finally got through to their office and told them about my problem, Kat's assistant promised to contact the doctor and change the pharmacy and call me back, but again, no one did. They just don't care. So if you want to lose $180 in 10 minutes, contact this clinic. read more

I've been seeing Dr. Reese for over 10 years now. In addition to treating acne, and other issues, we're also doing tattoo removal. This will be my 3rd session and I am loving my results! My experience has been pain-free, and efficient. Thank you Dr. Reese! read more

Nicole Spooner has been an absolutely wonderful NP helping me with Botox and mild rosacea. She's kind, helpful, and listens to her clients. For example, I really wanted a natural look with Botox and just hoped to minimize some of my deeper set lines. And that's exactly what Nicole helped me with; there was no pushiness to go further than I wanted. Nicole also started out my first appointment asking me what I liked about my facial features which I thought was really refreshing in a world that can tend to focus on what we don't like. read more

DO NOT GO HERE FOR TATTOO REMOVAL. He numbs with lidocaine and does multiple passes which he says is the best treatment on the market but it isn't. After a year and a half of treatments and over $6,500 later, I am left with a barely faded tattoo and significant scarring. I have started seeking treatment elsewhere, specifically with a PicoWay laser. They told me they have seen multiple patients from Dr. Reese's office, all with half faded tattoos and significant scarring. read more

I've been to Nicole for a few times for Botox and filler and she is AMAZING! I was really apprehensive at first because I wanted the results to be subtle and preventative- rather than looking frozen The results were exactly what I wanted. Even better was the care that I received from the Nicole- she really listened to what I wanted, asked great questions, was very thorough in her explanations, and followed up. I can't recommend her enough!! read more

I've been seeing Nicole for a while now and she's fantastic. I feel very at ease with her. Her down-to-earth approach reassures me that she won't lead me into unnecessary treatments, while her clear knowledge and expertise ensure she will suggest what is best for me. I'm so grateful for her guidance, patience, and her honesty. I'd recommend her to anyone and everyone. read more

I have been seeing N.P. Nicole Spooner at this office for 2 years now, and I really happy with the care. NP Nicole is both knowledgeable and efficient, which is great when you are trying to squeeze an appointment into your workday. During my last visit, for the issue of deep forehead creases, she gave me treatment options that I didn't even know existed. She also noticed a separate, potentially problematic skin issue, and encouraged me to take action quickly. I definitely recommend NP Nicole Spooner at Union Square Derm to my friends. read more

Dr Reese and his staff- what a lovely and fun bunch! I went for an annual skin cancer screening and it went so smoothly. Everyone was so accommodating. read more

Union Square Dermatology - waiting for my screening - Dermatologists Near Me - San Francisco, California

I was struggling with rosacea for about a year and had attempted self treatment for about 4 months. My fiancé finally convinced me to go see a derm and I'm so glad that I did. I had both my initial and most recently my follow-up appointment with Nicole Spooner. After just ONE appointment and about 7 weeks of diligently following her treatment plan, my skin has improved significantly. I can now go out without wearing makeup, I'm no longer self conscious about my skin, and I also learned so much about rosacea from her. If you're struggling with rosacea, Union Square Dermatology is the place to go and seek treatment. read more

I can't say enough positive things about my experience and treatment at Union Square Dermatology. The front office was kind, professional, responsive and super well informed. They really seemed to bend over backwards to make a visit to the doctor's office as stress free and pleasant experience as you could hope for. My appointment was with Nicole Spooner and she was just as impressive as the folks in the front office. She was kind enough to answer all my questions and provide a good plan for me to treat the 2nd degree burn and then try to minimize the scarring once the healing had progressed. It's so amazing to see this level of care and caring. It makes you feel that they are invested in your healing versus rushing to the next appointment. read more

Thoroughly impressed. Staff is incredibly efficient and gracious. I'm tech challenged. When Patty noticed that I had failed to fill out the online intake forms, she called to let me know that she would send the forms as an email attachment. The office space is beautifully designed. Finally, Dr. Reese is more than knowledgeable. He is kind, engaging and really took the time to listen to my concerns. read more

I got tattoo removal done from Dr. Reese back in November, 2021 and it is still not healed and is tender to touch. The doctor was respectful and the anesthesia made it so there was no pain from the laser but I'm questioning if multiple passes really should be done in one appointment. I only had two passes completed on my tattoo and I got what I believe is a 3rd degree burn. I will have a raised scar there forever now and it has been a painful process to heal from over the last 4-5 months and it was relatively expensive so I don't feel it was worth it and I won't be continuing with the removal. read more

Union Square Dermatology - 1 week after removal - blister popped and skin fell off. - Dermatologists Near Me - San Francisco, California

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Dr Reese and his staff are amazing! I have been managing Eczema my whole life and have been though countless treatments and many dermatologists. Dr Reese is one of the best! He explains everything clearly and took time to answer all my questions instead of just writing up a prescription. I also got a tattoo removal. The results are great and painless. Dr Reese knows his stuff! I feel lucky to find my one stop shop for all my skincare needs. His staff are superstars too! A prescription I had requires lots of paperwork and they are so on top of it. I'm very impressed how organized and helpful everyone is. read more

Union Square Dermatology is by far the best derm I have ever been to. As a fair skinned redhead, I have lots of dermotological needs, and I always look forward to having a reason to come into the office. The experience starts with Pam and Patty at the front, followed by Majigma doing the first stop in the room. All are so welcoming, lovely, and thorough. Next up is Nicole Spooner, the most stellar practitioner. She is kind, brilliant, and incredibly skilled, I am always blown away at the experience, bedside manner, and expertise provided. With my trust in Nicole I've ventured into some of their cosmetic services as well and am shocked at the visible improvement. I was nervous as.a male to start treatment but her work speaks for itself: tasteful, thoughtful, elegant, and handsome. Definitely recommend micro-needling, v-beam, sculptra, filler. . The combination of amazing medical care and thoughtful, informed, cosmetic services (delivered with a scientific, evidence-based approach) makes Union Square Dermatology an out of this world practice. read more

Nicole is caring and knowledgeable and I trust her completely. She has been amazing for both myself and my teenage daughter for our derm needs. read more

I've had a wonderful experience with the Union Square Dermatology team for various treatments. I feel comfortable with their recommendations and treatment methodology - which is hard to find. I've been working with NP Nicole Spooner, and she has a deep level of expertise that I can trust. She spends time getting to know me as a patient to make sure the recommended path works for me personally. I've learned a great deal from her knowledge and ability to walk me through the medical options - I feel comfortable with care, and it has been highly successful. You can tell the office is filled with great staff who want to be there and offer a caring hand throughout the process. read more

Nicole is the best! I can't recommend her enough! I was very nervous and her down to earth approach put me at ease right away. She is incredibly knowledgeable and tells it like it is, which I appreciate so much. She doesn't try to push unnecessary treatments or services on you--she genuinely cares about finding the right solution for your unique needs and values. She doesn't rush you. She takes the time to listen and tailor her advice accordingly. The office staff are welcomging and accommodating as well. If you're looking for a dermatologist who is honest, straightforward, and truly invested in your well-being, she's the one! read more

I wanted to thank their staff for getting me in the Next Day after they received a Morning Cancelation. I really Appreciate it! I think I had a Splinter that I was unaware of that turned into into a Capillary Hemangioma on my pointer finger, possibly my own fault trying to get the splinter out with tweezers. In less than 30 minutes Dr. Reese gave me a local anesthesia, the Hemangioma was Cut off and Cauterized all while talking about BBQ. Thanks again for getting me and back to work so I can see my own patients. read more

I had a great experience with their laser tattoo removal services! I scheduled an appt with Dr. Reese based on a friend's recommendation. I had only experienced tattoo removal with numbing cream before. It's very painful as you still feel the laser snapping against your skin. In contrast, Dr. Reese injects anesthetic into your tattoo site and I barely felt pain this time around. Dr. Reese and his team also have great customer service skills. Everyone I interacted with at the office was friendly and conversational. Tattoo removal takes multiple sessions, so I'll be heading back in two months for more rounds! read more

I decided to update my review of Dr Jhu They say seeing is believing here are before and after photos of the miracle this great doctor worked on my skin. Again I had tried numerous skin care products for years tried multiple dermatologists and was about to give up when Jeannie said for me to trust her and so I did. I thank God for Dr Jue. read more

Union Square Dermatology - Before Dr Jue - Dermatologists Near Me - San Francisco, California

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I came to see Dr Reese because I was having long lasting symptoms from my angular cheilitis. I also wasn't sure if I had other skin conditions on top of it so I figured it would be a good idea to get a second opinion. Dr Reese was friendly and knowledgeable and very patient. I don't always feel like I'm the best communicator so I appreciate that Dr Reese was easy to talk to and seemed to really want to get to know his patient. He prescribed a topical antibiotic and agreed I was on the right course of action (with the anti fungal and steroid cream) So it's just a matter of time that the lingering symptoms get better. Hopefully this does the trick and treats the remnant symptoms I've been having. Also the prices here are extremely affordable compared to other private dermatology clinics. I may update this review later but until then I'm pretty happy with my experience read more

Easy to schedule with, staff is friendly, and the PA was very knowledgeable, took her time with you, and made sure you were comfortable before leaving. read more

Unfortunately, I cannot say that I had a good experience. I met with Dr. Kim who seemed pleasant enough. He recommended a CT scan which I had completed. Unfortunately, he did not document his recommendation and my insurance company was not going to cover the cost. I spoke with a very pleasant billing associate in the office who sent me a copy of the medical notes from my visit and assured me Dr Kim would write a letter indicating that he did recommended the CT scan. The office called me back 2 days later to confirm the letter would come later in the day. 2 weeks later, nothing. Here's the awful part, I read the doctor's note and was appalled at the lack of professionalism. First paragraph stated that I said I had seen numerous doctors and that none agreed to the lipoma removal, and he stated that he found that surprising. In fact, I said I called a number of offices and received no responses, a very different scenario. In the age of COVID, not receiving a response is not surprising. First impression, he didn't listen very well. Worse, the next paragraph threw me under the bus. He stated that I seemed to know exactly what to say to get the procedure covered by my insurance. He dismissed my very real complaints of pain and actually said this in his notes. I would not have known any of this if I had never seen his notes. As a Psychologist, I would never write anything like he did about a patient in my notes. He basically accused me of malingering. If he had a concern, he should have spoken to me about it. Not put it in a clinical note. That's my unfortunate and unprofessional experience with Dr. Kim. I hope he sees this and gives second thought to placing another patient in my position. read more

Dr. Reece and his team are top notch and the best dermatology office I have dealt with over the last 20 years. Central SF location, easy to schedule, very friendly staff, easy billing along with being very efficient with any procedures. The treatments for various skin cancers identified have been spot on with the right approach and kept personal down time to a minimum. He is extremely knowledgeable and constantly up to date about all aspects of new procedures and medicines available along with dispelling others that really do not work as this field of medicine seems to be changing rapidly. Union Square Dermatology gets the highest recommendation I can give as they consistently deliver professional elite level medical services. read more

Two years ago, I started experiencing extreme dryness on my face and then occasional itchy hives, especially when I was feeling warm or anxious out at work! It sucked: I'd always break out into hives before a big presentation!! A work friend told me to go see Dr. Reese and I am forever grateful for that recommendation. It turned out I had adult onset eczema and Dr. Reese treated it without topical cortisone, which was greatly appreciated. I think most other dermatologists would have given me cortisone and waved me out. He's also personable, funny, and obviously well informed and researched. My skin is thankful for Dr. Reese! read more

Dr. Reese is a brilliant and caring dermatologist. I see him regularly to beautify my skin. He has always used the right treatment methods on me to smooth out imperfections with minimal downtime and discomfort. He is conservative in his approach and does not over-prescribe treatments like other practitioners do. He listens to my concerns carefully and does not talk over me. Based on what I want he then provides me with options and counsels me to elect the best option for me. His Botox treatments cause minimal discomfort for me. I feel safe and well cared for by him. His office staff is a delight, always friendly and accommodating. read more

I am happy for Dr. Hall that she is moving closer to family and wish her happiness in this life transition. She has been - well - a perfect physician for me. I have felt safe and supported as her patient and will miss her greatly. Safe travels, Doctor! Paula Golden read more

Union Square Dermatology - Happy Patient saying Goodbye and Thanks! - Dermatologists Near Me - San Francisco, California

I have seen Dr Hall for almost 4 years now for skin cancer checks and got 12 moles removed by her, some of which were suspicious for skin cancer. I have probably seen her at least 10 times or more over the years. I absolutely love and adore her bedside manner and she has such skill removing my moles ( some of which are quite large) that the scars are almost invisible. My husband also saw her for some moles he got removed and one larger cyst on his back. We are both so sad she is leaving this practice and will miss her! read more

Union Square Dermatology provides excellent 5-star patient care! I am in my 40's and never had skin issues until this year - eczema, hives, heat rash, contact dermatitis. I am so grateful for Dr. Reese and his team for helping relieve this stressful situation with prescription steroid creams and Kenalog shot. Nelly, Marah, Michelle, and Nicole are amazing so friendly, knowledgeable, efficient with positive energy! I appreciate how attentive they are with my appointment time, following-up with phone calls/pharmacy prescriptions and genuinely caring about improving my health/wellness. They also offers teledermatology appointments which is so convenient to save time if you don't need an in-person office visit. read more

Absolutely the worst unresponsive front office in history. I've tried 3 times to get them to respond to me. If I had skin cancer they probably wouldn't respond. Save yourselves and don't die because the front office will never respond to your questions. Don't ever go there you do you could die waiting for these incompetent clowns respond to your concerns. Look elsewhere. read more

Dr. Hall WTH! Leaving us ... good thing I like your partner, in the meantime, I am being held covid hostage in the Tampa area, when you setup shop, give Mary and I a shout. Thank you for the great care, you're the best - I would always look forward to my visits even when you cut pieces from me (my ear looks completely normal!!) Michael read more

Dr. Reese has been my dermatologist for the past 2 years and has been fantastic! He has always been so friendly, patient, and knowledgeable. He always takes the time to answer my questions, help me be informed about various treatments, and so on. I first came to Dr Reese for persistent adult acne. He first prescribed lower-strength prescription solutions, and when they didn't totally work, I started Accutane per his recommendation. I appreciated that he helped me weigh the costs and benefits of taking Accutane (which is a pretty serious drug), and answered all my questions along the way. I started and completed accutane totally virtually due to COVID. My results were fantastic, and my skin has never looked better. Highly recommend Dr. Reese as a general dermatologist, or for anyone struggling with adult acne. read more

I've been with you, as you know, since 2009- I wii miss you!!!! You have been absolutely A Plus, Doctor--humor, knowledge of your field and beyond and a nice person- Best wishes, John Jewett read more

Dr. Reese is truly excellent at what he does. I had some complex issues where I sought out multiple second opinions and Dr. Reese was far and away the best, most knowledgeable, and useful consultation. Results have been just terrific. Could not be more happy with the results. Thank you! read more