I realize Mondays are the busiest time to call but, to leave me on hold for 10 minutes is kind of crazy. The person on the phone in the service department had a stark tone to her voice and sounded as if I was bothering her. Needless to say, I will not be using Unicars Honda. Unicars can diffently take some customer service pointers from Honda of the Desert. read more

So I recently purchased a new vehicle the car is great. The problem I have is the finance guy named Pedro had sold me on a platinum package protection, which he guaranteed me would have me covered if anything were to happen to my wheel which unfortunately I hit a pothole and my wheel was damaged and I've been calling him every day for over a month trying to take my car in to get fixed. I've already gave the first payment, and he still said the contracts have not been finalized so every day that I ride my car, more damage is being taken in. He also sold me on a platinum package deal that he guaranteed me. I could take my car in to get fixed with no questions asked and now he's asking me a lot of questions about the accident where my tire got damaged and after over a month he is now telling me that it is not covered mind you he said exactly that no questions asked when I signed the contracts and now he's telling me that it's not covered and it should be a learning lesson for both of us when he's the one who didn't say exactly what would not be covered his words specifically were you can come in no questions asked for any damage and now I'm being told otherwise. So I said is there anyway you can help me out at least this one time since I've already paid my first month and I'm paying for this platinum package which he guaranteed me covered any damage on my wheel and he is saying there's no way he can help me out which is BS and very unprofessional of him for not following through with exactly what he said. My advice would be to not purchase any kind of package protection from Pedro. He made it sound really good when it came to to signing and purchasing this "protection plan" that he guaranteed me would cover anything when it came to that specific damage. And the fact that I have to wait over a month to take my car in is also BS. It should be able to be fixed as quick as they were able to sell me the car and the protection plan. I am currently still calling everyday and still he tells me the contracts aren't finalized if I could, I would give this experience less than one star. From the first phone call I told pedro exactly what happened to my tire/rim and he told me it would be covered and on my last recent phone he said he didn't know about a certain detail and now all of a sudden I'm not covered. read more

My experience was easy and friendly. Its been a long time since ive had the pleasure of purchasing a new vehicle. The sales staff made it super easy, and overall was a great experience. Love my new car! Lena read more

Unicars Service is top notch. This is why I continue to come back. I've tried other Dealerships in the LA area and their service does not even come close! Thank you!! read more

The service for my oil change was great , fast, and super convenient for my walk in. Jeffrey was able to accommodate my service and got it done! Amazing Service from Jeffrey Parker !!! Thank you for all your help ! ! ! read more

Always do a great job and make sure I understand what's going on before doing anything Only place I go for my car services read more

Nick thanks for taking care of my Jeep. Even though it felt like a long time (for me) you made it a very speedy process. Nick was very understanding with the amount of phone calls he received from my husband and I, great service. Thanks again Nick. As far as the girls who answer the phones when selecting option 2 for service, they can use ALOT more training. To have rude people answering your phones as the initial point of contact with your company is definitely a turn off. read more

We recently purchased a used but only 23k miles car from Unicars. The sales team was great but there was a small scratch when we were given the car and we were told "Not a problem. We can have the service department buff that out." I had to follow up a few times about getting it scheduled, but got it scheduled. I showed up for my appointment and waited over an hour and still wasn't even GREETED by service member. I finally interrupted one and told him that I needed to reschedule. I took time away from work to drop the car off, and that was just ridiculous. I needed to get back to my other appointments. Fast forward to today when I had rescheduled for first thing in the morning. I showed up for my appointment and AGAIN had to wait over 30 minutes to be greeted. They saw the scratch and said "No problem. We can have that done in less than an hour." I had meetings so I left the car there for the day. I was called within 2 hours to say it was ready and picked it up before closing. I just got home and looked AND THE SCRATCH IS STILL THERE! WHAT EXACTLY DID THEY DO?! Nothing. I'm now awaiting a phone call back. I will say that every person I have interacted with there has been very kind. It's too bad the service department is so poorly managed. I wouldn't even recommend purchasing a car there at this point because then you might get entangled with this horrid department. read more

They help me with turning in my 2018 Accord Touring 2.0T and driving away with 2024 Honda Accord Red Metallic. Great All around Service down to the Finance Manager. The process was smooth, I had to travel from Moreno Valley to Indio to get quality service read more

Unicars Honda - Auto Repair Near Me - Indio, California

Really disappointed with the service department 5 months ago got my oil change noticed my car was jumpy after a couple days went by I opened the hood my transmission plug wasn't closed. I went to a different shop and got that fixed So I went Unicars to get my oil change, really quick I knew I was gonna be in and out quick, I got my car but something told me to open the hood, so I opened it and my transmission plug was wide open A service writer came out all he said was I'll speak to my manager and will resolve the issue. I was like that's it ?!?! I'm not bashing Hondas because they're great cars But Unicars probably the last place to get your car worked out Never going again read more

Be careful getting your service done here. First oil change I asked for a tire rotation as I just bought new tires and it was time to rotate so I asked for them to do so. I also had a nail in one of the tires that kept going low and my next stop was americas tire for to repair thought I would just rotate while I was already waiting on oil change. When I got to americas tires the nail was still in the same spot they never rotated and lied about it. Also they sold us on car with free oil changes come to find out if you don't have them do all the maintenance they won't do it. It was time to change brake fluid it was 199 at unicorns Honda 100-119 everywhere else so I opted out. Every maintenance service thru university Honda is double everywhere so there still technically making money. The sales lady wasn't very transparent on the oil changes. read more

We brought our daughter's car in for a new head gasket and other repairs. $3000. They did not put the oil filler cap back on, exposing the engine to all sorts of sand and dust. They did not fill the radiator fully, it required another quart of coolant. There was oil all over half the engine. We brought it back. They changed the oil, filled the radiator and told us they would clean the oil residue from the engine. They didn't. They said it was their 'top mechanic' who did the initial work. God only knows what the other mechanics are capable of. I do not find them to be a reliable or ethical place to have a car serviced. read more

Aside from work laid for, no report or analysis Shetland is given you for auxiliary work done like tire pressure check, battery check, etc. only word of mount report. I no longer use this agency for repairs. read more

My sister closed the garage door on my car and the spoiler came off. Jay is the best service administrator. He remembers me and takes care of me and my SUV. He goes above and beyond with kindness and attention to details. My family buys our cars at Unicar Honda and will continue to be loyal customers. Shay read more

I've been a Unicars Honda customer for at least 7 years. Just a great staff. From the sales to the service departments; the customer service is top notch. When ever I schedule an appointment they have in and out of there and confidentially on the road again in little to no time. A shuttle is also available for extra convenience most of the time. read more

I had a great experience at Unicars Honda and drove away with my dream bug! The entire experience good, from the minute that I walked in the door. There was a sense fresh honesty that I have never before experienced in a car dealership. I am so glad they are local for me. read more

Our car broke down on us in the middle of a family vacation. This was the last thing we needed and the repair of the vehicle was unrealistic. It was in our best interest to buy a new car and since this was unexpected we went in and told Gio where we stood and what we needed. He was great at communicating all our needs and helped us find a good fit for an unexpected event. It was a late night and everyone was so patient and assisted however they could. Thank you to our finance guy too for all the assistance. read more

Horrible customer service. The sales person Francisco was very pushy and wasn't listening to what I was looking for in a vehicle. I am taking my business to Honda in cathedral city. read more

Josy in finance & Juan the sales guy we're super awesome and amazing . Josy literally broke down everything & even got into details about the details in the extended warranty. Juan was just a sweetheart didn't feel pressured let me look and browse the lot with my dad . read more

Took my car in for an oil change and tire rotation. Angel checked me in promptly and courteously with a great attitude and sense of humour. When I returned to pick my car up later in the afternoon, I was greeted by Jeremy Moreno, who went out of his way to help me and make sure that I had had a satisfactory experience. Truly professional and accommodating. Service department is top notch because of these two young men who obviously respect and value their customers. Not to mention, my car was so clean after the service! Great car wash! Thanks again! Mary Parks read more

I've been taking my CRV for it's service for over a year to Ben. Scheduling is always fast, Ben is in constant communication about repairs and ETAs. He has great customer service, professional and always with a positive attitude. I can't thank all the service employees enough for taking care of my SUV. A plus...the complimentary car wash read more

Where do I begin? Unicars Honda has treated me very well! I had walked in not expecting to trade in my older car yet I did and walked out very satisfied! Randy was definitely the guy to see! He helped me find a good car within my budget and made it very easy! Randy was definitely higher than a 10! He's they guy to see! read more

Unicars Honda - Honda Accord - Auto Repair Near Me - Indio, California

Service was always top notch, but the last time I waited 6 hrs at the dealer for an oil change I had an appointment for. When I tried to make an appointment for the next one, they said they were booked and could not do it. The office person I spoke with, Amberly was dismissive and seemed to have no time to inquire about my situation. WILL NOT GO BACK THERE. read more

amazing experience!! great customer service and amazing guidance to a perfect car! javier diaz was great

Thank you, Alex, for responding. The first thing I did was give the dealership an opportunity to make things right. I asked the GM if I could speak with the owner. I was told he (the owner) would not speak with me. Rather the GM would have to handle the matter and he said there is nothing he can do. My 90-year-old parent bought a used car worth $30k and was charged over $46k. He was totally taken advantage of. Please do something to make this right. read more

Waited 3 weeks for an appointment only to sit there for 4 hours waiting on an oil change and a tire rotation. They apologized but it simply isn't good enough. They should have told me it was going to be a while, I could have left, at any point they could have told me it is going to be another hour or more and I could have left. It is not professional, it's not how you run a business, and no one appreciates having their time so carelessly wasted. read more

I had a great experience with Moses who helped me find the car I came in looking for. Josy was great helping me with the financing part and she made me feel very comfortable and was very descriptive. read more

Was told I would receive a free gas tank from my salesman. At no point was this ever remembered. The money doesn't matter to me the honesty does. Other than that the sales manager Metti (other employee) was phenomenal. I leave 5 stars because the sales-manager is who I am really grading. read more

Moises is an amazing salesman and gave me an elaborate and detailed tour of the car before going on a test drive. He also made the car buying experience not as overwhelming as other dealerships; where they haggle you around, try to add a bunch of superfluous hidden fees, etc. I would highly recommend anyone thats in the market to purchase a vehicle to head to Unicars Honda on Varner Rd. Chris was a very friendly manager and was able to get us the APR we wanted with little to no hassle. Any issues I encountered I was able to just address with him and he made sure to make me a happy customer and addressed the issue right there and then. Thank you so much Unicars Honda for my new (to me lol) 2018 Honda Civic Si sedan. read more

I used to enjoy getting my service here but recently their customer service is terrible. If you want your appointment to be scheduled incorrectly and/or keep having to reschedule your appointment cause they are overbooked then this is the place to be. Not to mention the long wait time with appointment and if you schedule online they will call you to cancel. And if you scheduled by phone they have availability till weeks later. When you ask for a full inspection they will also let you go on your way with one brake light not working and your brake oil almost empty. read more

I took my car in this past Saturday and had to wait over four hours for the service rep to say that originally took two hours which I have never waited that long before. Then the technician that worked on my car had left the drain plug loose on my car and the entire oil spilled at my work site and they stated they would take my car back to the dealership and drop it off back to me at work and I had to get a ride to the dealership because the shuttle was not available to bring the technician back with my car. Not only that the service manager stated they would have someone clean the oil that spilled all over my work site and they still have not brought anyone. At this rate I will never deal with the dealership ever again and will be taking my business elsewhere. read more

Bad experience with the service department, I get free oil changes with the purchase of my car, I would rather pay and take it somewhere else than go back and deal with bad service and bad attitude. read more

This is a great Honda dealership. We just got a commuter car over the weekend here (a stunning midnight burgundy pearl 2018 Civic) through Juan Aguila and he was absolutely wonderful - went above and beyond to make sure that we got the deal we came in for, no shadiness, and very efficient too. He patiently allowed us to test drive various cars and answered any questions we had. The finance manager, Genaro Cabrera was not pushy at all with the add-ons like most are, and instead was a great conversationalist. It truly felt nice to complete necessary paperwork while having a few laughs with him. We were in and out of the dealership in about 3 hours, which I'd say is pretty efficient. We drove our BMW to the dealership, and the car we needed to trade in as part of the deal was an old Honda Accord with a wrecked driver's door (a giant truck ran right into it, making it so that the door could no longer open or close properly). Juan drove the new Civic to our house to swap and pick up the old Accord. I have never encountered such great customer service at any other dealership before! Before he took off, he took the time to make sure that we got everything we needed. Our experience at Unicars has been exceptional. We highly recommend this dealership to everyone in the market for a new Honda, specifically salesman Juan Aguila and finance manager Genaro Cabrera. Thank you guys! read more

If I could rate 0 stars I would. Spent 50 minutes on hold to schedule an oil change. Robert said he was going to his desk and put me on hold. Must be huge facility if it take 45+ minutes to get to a desk. Read the reviews on here and I'm glad I dodged the bullet. So much for customer service. read more

The sales person Gabriel was outstanding,explained everything about the car,and how too use it all,Omar in finance was great,kept us informed during the whole process. This is our 5th car from them read more

Unicars Honda - 2016 CRV-Touring - Auto Repair Near Me - Indio, California

I had made an appointment only to wait in line just to be told that they couldn't talk to me until I pulled up my car. just felt rude and not friendly at all. I dropped my car off for a recall check. once performed the pick up and check out process was a lot easier. read more

One never likes to go to get their car repaired, but the customer service is really terrific. Benjamin is top notch along with everybody else. Appreciate going to this dealer read more

Friendly staff. Stood in line a bit too long, but the young gentleman behind the second computer stated he'd be with me soon, so I didn't feel ignored. read more

I have been here since 9:30 (was the second person here) when I scheduled my appointment and it's now 12:00 pm. I am so frustrated knowing there have been FOUR people who came after me get their car way before mine was done. I come in and ask when my car will be done for an OIL CHANGE and ROTATE my tires. It's NEVER taken this long. After this experience I never want to own a Honda or come to a service place like this. The staff seemed rude and unprofessional. They have made this experience unbearable. I highly suggest going somewhere else. So upsetting read more

Unicars Honda - Auto Repair Near Me - Indio, California

Mario is always super friendly and professional. Great customer service, took care of all my vehicle needs. He explained thoroughly what to be expecting soon. read more