As a former employee who knows how this business is run from the inside, I'd give Uncork It zero stars if it was possible.
Product:
If you're looking for selection, yeah, they have an okay selection. However, the beer section is a mess; there is little to no order as to how things are thrown on the shelf. When it comes to wine, the selection is rather generic and low budget. This is due to the owner's philosophy that he's running a tourist heavy business, and tourists drink cheap wine. He is also very adamant about keeping wine bottles in the windows where they are hit with direct sunlight for 8 hours a day, which greatly affects the quality of the wine (and that's where his Spanish section is, so definitely avoid the shop if that's what you're after- it's extremely weak anyway). During my time there I took over 50 bottles off the shelf that had gone bad due to how they're being stored, and how long they've been stored that way-not just in the window. Every bottle in the store is stored upright. Here's why that's bad: wine shares a fickle friendship with oxygen. Oxygen reacts with the chemicals in your wine to change its flavor compounds. In other words, without oxygen, wine could not age. But oxygen also reacts with the alcohol in wine to form acetic acid, or vinegar. Exposure to too much oxygen will ruin a bottle of wine. By laying the bottle on its side, you limit the amount of oxygen that comes in contact with the wine. This is where the cork comes in; a cork can expand and contract as its environment changes. Storing a bottle of wine upright keeps the cork high and dry, away from the wine. It can dry out, and when it dries, it shrinks, leaving room for air to enter the bottle and let oxygen react with the wine. You'd think they'd know that seeing as how "Cork" is a part of the company name. During my few months there I never bought a bottle of wine, even having a discount, I preferred to get it from a smarter retailer. The spirits are one exception to the chaos of this store; they have basically everything you could want. You still have to deal with the sorting issue, as there's no real strict order to things other than Whiskey is here, Gin is here, and so on. The vodka section is the only section in the store not marked, and even though employees and managers alike were asked on a daily basis where it is, and why it isn't marked, this never changed. Which I guess demonstrates how concerned they are with customer service.
The People:
This is what makes this place truly unbearable: George and Gidgett. Never have I ever met two adults that are so petty and immature. For the first couple months that I worked there I was constantly harassed about my clothes, hair, shoes, and other things that were completely irrelevant to me doing my job that middle school girls would be amused by. They treat their employees with zero respect, so no one is ever happy there; ultimately resulting in a negative customer experience. Gidgett argues with customers, rolls her eyes while taking phone orders, directs profane language at employees, and will step right out front of the store to have a cig from time to time, or in other words, things that would result in termination if she wasn't the manager or if George (the owner) paid any attention or cared at all. Her people skills are non-existent; she has never had another job in her entire life, and she never will.
George on the other hand is just oblivious; I have mixed feelings for him. On one hand, he gave me my first job in this city, and got me on my feet, and I appreciate him for that regardless of how awful it was. On the other hand, he doesn't know how to operate a liquor store; from ordering, to product placement/aesthetics, to ethical aspects, he seems rather incompetent. He treats his customers well, will say "Hi, how are you" to his employees, but overall is an embodiment of every trust fund baby who blew off their college coursework because they knew they were getting daddies business either way.
Darren and Alfredo were the saving graces of the management team, and the store in general. Both had a knowledge of their products, communicated it very effectively, and interacted with the customers in a very personal and friendly way. They were the only two who seemed to have established relationships with customers, and were probably a huge part of why those people kept coming back. Unfortunately, I hear they are no longer there, and I imagine it has everything to do with George and Gidgett.
With the exception of maybe 10 higher end products, you could get everything you thought you needed to visit this store for at Dominick's and have a much more pleasant experience. read more