TLDR: their take out sucks and they don't know how to estimate the time.
After the third time at Momo, the bloom is off the rose.
Went to the brewery and decided to get takeout. big mistake. First,for some reason, the online portal didn't work for me, so I went into the restaurant to place my order. I placed the order and the girl told me it would be about 20 minutes. my friends order their food separately. The were told 25 min and 30 minutes. After 25 minutes, we came in and my order was ready. Their's wasn't - no big deal. I waited with them the girl said it should be another 6-10 minutes.
After waiting a while, I decided to check my order and realized that two of the things ordered were missing. I mentioned to the girl and she said, it wasn't ready yet. I said 'how can that be, you gave me my food and didn't tell me it wasn't complete.' I happened to have just been eating across the street. She said she would have texted me to come back. I said, what if I went all the way home, she said she would have just given me a refund. What the heck?!?! No apology- no explanation. Nothing. They obviously Forgot.
After about 15 minutes, we checked on their orders. She said it would be another 6 minutes. "they were busy" they weren't that busy. They had 3 tables. The place was more than 1/2 empty. Yes, they had to-go orders but not that many.
We continued to wait. After a while she said another 7 minutes. Really? I asked to speak with the manager, she said he wasn't there. A little while later, they came out with an entire new order for me. They re-made everything for me including the missing items.
So instead of making my friends' orders, they made mine again. This time, I left And they waited a little while longer. While they waited, there was a man there that was waiting for his order. When they gave him his order, my friend asked when ordered his. He placed his order 15 minutes after my friends placed theirs and he got his first.
The girl had no apologies for any of this. Just one "I'm sorry" would have gone a long way.
the food was okay. Not as good as the first time I went there. By the way, it really stinks that you have to pay extra for pita. How are you supposed to eat the spreads? With a spoon?!? read more