Jennifer and her team in grooming are the ultimate team!! They are pleasant, attentive to detail,…read moreand exceeding warm in customer interaction. Very happy always with my baby's results. Jennifer one of a kind!! Sterling loves her!!

I enrolled my golden doodle in beginner puppy training and she thoroughly enjoyed it. Rich was an…read moreamazing trainer! He took the time to show us what we needed to do to work with our fur baby. We still have more work to do but we appreciate the training sessions.

Every time I visit this PetSmart, the experience is always really good. The employees are friendly,…read moreand they always help people find products. PetSmart has a lot of reptiles, birds, and rodents on display. The animals look happy and healthy. The fish tanks tank up almost an entire wall, and you have a nice diversity of colors and sizes to choose from if you're adopting a fish. They also sell betas. The cat cages are in a glass viewing area so you can easily see which cat if your favorite. On certain days the employees take the cats out of their cages so you can play and interact with the felines. They have lots and lots of animal supplies for every pet, including dogs, cats, fish, hamsters, birds, lizards, snakes, and tarantulas. I definitely recommend for anyone looking for decently priced pet supplies!

This review is for training, specifically the trainer Jenny. Jenny is a dog whisperer and has a…read moregreat approach and appreciation for our fur babies. She is kind and patient. My dog absolutely loves her. I would recommend her to anybody who is seeking training, whether for a puppy or an older dog. She can teach old dogs new tricks! Thank you Jenny!!

The grooming salon at this location is amazing and very helpful. It was the first grooming…read moreappointment I've ever had for my puppy so I was a bit nervous, but he returned happy and smelling so good!

We just moved here last year and have 4 fur babies. Yesterday we decided to take one of my Maltese…read morehere for grooming to try it out . Alaina was our groomer. My first impression of her wasn't the best. First of all she looked stressed and not very friendly. But I decided to give her a chance-maybe she was just having a bad day. When I ask how long it's going to take, I was told about 2-3hours. After three hours I returned , she told me she didn't get a chance to start on my dog yet and that she was the only groomer there because they over booked. No apologies and she looked annoyed I even asked her that. At that point I was beyond pissed off, I asked to speak to a manager. When the manager arrived, she went look at the system to see what's going on. Then at the point I said please give my dog back, we will go somewhere else. It's wild to be to make a dog sit there in a crate for over 3 hours because they are too incompetent to let the customers know in advance they over booked and if we want to stay or wait for another day. Then the manager told me I have to pay before they can give me my dog. I said that's fine I will pay for shampoo - not sure why they shampoo my dog and not giving him the haircut after. This is such a dump in such a high end location. I would give them a zero star if I could.

I wanted to wait to write this until such time as we had multiple pets have multiple visits. This…read morereview is primarily for the purposes of grooming but I was appreciative for the friendly greeting I received each time I went in. Our dogs usually see Tara - she puts with our A-hole Maltese (inherited from my mother-in-law), as well as my mom's mixed breed fluff pup. She is awesome - does a great job, friendly and accommodating. I honestly cannot say enough great things about her or the job she does. I do want to mention that ALL the ladies (haven't seen any guys there yet) at the grooming salon are really nice and helpful. They even helped my poor mom to her car (with her dog) when she came in herself but couldn't handle her dog (or find her car...yikes). They were sweet and helped her out and I am EXTREMELY grateful. Groomers have a rough go - they deal with a lot of different people with different expectations and it's hard to meet some of those. But my experiences here have always been great and I highly recommend it.

My poor experience is specifically with the adoption coordinator at Citrus Heights Petsmart,…read moreMichelle Lee. My family and I just lost our dog to cancer and we weren't looking to adopt another pet, but happened by the cat adoptions at Petsmart while shopping for our other dog's food. We fell in love with a 2month old Scottish Fold named Artemis. We saw her once, went home to think about it, and then returned the next day to see she was still there. We inquired with the volunteer there, who told us to text the adoption coordinator, Michelle Lee. Michelle was very short over text, but encouraged us to put in an application. So we did. We still couldn't stop thinking of Artemis the next day, and we were getting more excited about what a good fit she'd be in our home. So we returned to the Petsmart to visit her. We met her foster mother, chatted, and learned more about her. The Foster mother was so lovely. She told us that adopting Artemis out had been "hard because of Michelle" then hushed as if she would get in trouble for saying even that much. Other volunteers also exchanged knowing glances. Nancy then reviewed our application, said there weren't any other suitable candidates, and encouraged us to text Michelle to set up an appointment to adopt Artemis the next day. Nancy also assured us that because our application was in, and that it was the only one, that Artemis would be on hold for us. They pulled her paperwork for us. We had every reason to believe she was on hold for us. We texted Michelle who did not respond for over an hour. So we went home. When she did text me back, she asked us to "go back adopt her." So we started to go back and then she started calling me, frantically, texting for me to answer the phone. I answered for a brief interview, answered her questions seemingly to her satisfaction, and she again, suggested she was fine with us adopting her, but she needed to call the volunteers at Citrus Heights. Ultimately she texted me back and said they would wait for a vet evaluation since she'd been sick recently and then "let me know." At no point did she indicate that we were not approved to adopt Artemis or that she would be going back on her decision for us to adopt her. The next day I sent a text asking how the vet appointment went and was ignored for two days. I sent another text and Michelle told me then that they were still deciding on a family and completely denied that she told me she was ours and to go adopt her. I pushed back and sent screenshots of our conversation and she just maintained that "there is a lot of interest" in Artemis and other volunteers "have no idea" what they're talking about. Two of my partner's decided then to visit the shelter and speak with Francie, the office manager, who I'm told was absolutely wonderful and compassionate. Shoutout to her, for being so lovely and kind. She'd arranged to have my partner's speak to Michelle in person to find out what exactly had happened. When Michelle arrived to the shelter an hour and a half past her designated shift time, she was apparently unable to be accountable and made several excuses for her behavior, including that she was over stressed and grieving a personal loss. She denied making statements she had made over text to me even when confronted with screenshots. Ultimately we learned that Michelle lied to us and had adopted Artemis out to another family. There was nothing that Francie could do to make things right. I do not recommend adopting from this agency at Citrus Heights, while Michelle is the adoptions coordinator. Please go instead directly to the shelter or to one of the other Petsmart/Petco Locations. You will be met with grief, as well as confusing, disorganized, discompassionate, behavior.

Mom's chihuahua Mochi's first grooming salon appointment at this PetSmart was back in the spring…read morewith Hailey B; back again and had a bath & brush session with Pet Stylist Lisa H this time. The day of there were morning cancellations and Lisa did call to see if I wanted to move up my afternoon slot, but I decided to keep the original time. This booking was the Bath & Brush + Summer Special Package PLUS. Originally I had wanted the Mrs. Meyer's Clean Day 3-in-1 Dog Shampoo, but she did have to switch to the itch relief/flea shampoo. Bath, full blow dry, brush out, nail trim, ear cleaning, anal gland expression, paw pad trim, sanitary trim. The Summer Special Package PLUS discounted add-on is a seasonal special including premium Mrs. Meyer's, CHI, HEMPZ, or earthbath shampoo and conditioner, a plush flamingo squeaky toy, a tropical-themed bandana, premium tropical spritz, PLUS teeth brushing, breath freshener, nail grind and a coupon book with $200 in savings. The appointment was at 1:45PM on a Sunday, and the appointment was completed by 4:30PM. Note that a $10 fee may be applied if your pet is not picked up within one hour of quoted completion time. You do have the option of paying the invoice online via afterpay, but I paid in person at pickup. Overall, happy with the services and will definitely book here again in the future.

Had a grooming appt booked with Katie G for 2:30pm for a bath and full cut, we get a call to come…read morein earlier so we get there at 1:30pm and she says she doesn't have time to do a full cut, only a bath and trim. Based on the booking details online and the fact that we were asked to come earlier I'm not sure why she no longer had time to do what we originally booked? the entire interaction was not a pleasant one. No friendly greeting upon entry, no smile, no initiative to rebook us. Seemed like she didn't want to be there and we definitely didn't want to leave our fur baby with someone who didn't seem like they were in a good mood. Maybe today was an off day because they had only 3 groomers but we had this appointment booked a week in advance.

I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I have been taking my 85lbs coonhound dog there for several months to have his nails grind and his…read moreears cleaned. Ti Manalaysay is so gentle, kind and does an excellent job on his nails. I have tried other places and he actually tried to bite them! He loves her!

I have gone to petsmart multiple times and haven't had an issue up until now…read more I took my dog in to get a slight haircut and cleaning and showed a picture of what I wanted (same thing as always) and was ensured that was what was going to be done. Upon picking up my dog, I immediately noticed she was shaved completely.... obviously FAR from what I had asked for and I mentioned that I was not happy to which I was immediately dismissed and told "she was matted so we shaved her". My dog was not matted, never has been as I wash and brush her once a week... even then, shaving her was never discussed. When I started to talk to a manager I was immediately asked "was she matted" rather than a slight concern. I have attached the pictures of how she looked before, the reference picture of what I wanted, and how my dog looks currently.

We've taken our goldendoodle here multiple times, usually with good results. This last time we…read morefound a serious razor burn behind his ear (the burn left a blood sore) and a 2" burn on the underside of his tail. What's more disturbing was that I specifically told them to be gentle around his anal area and not to trim too short, this has been an issue in the past. Never again!!

Kristie P did such a great job grooming our Kash. This is exactly what we asked for. I'd suggest…read moreher for your pups next groom appointment. Thank you so much Kristie.

I'm sorry to report we will no longer be shopping at this location for our pet needs. We recently…read morevisited the store to get some catfish for our tropical aquarium and were truly disgusted by the condition of their aquariums. All of them were loaded with algae (you could hardly see in some) and pest snails. I saw multiple tanks with dead fish that needed to be removed. I feel compelled to write this review on behalf of those poor fish. Have some pride in your workplace and clean it up!

Just wanted to leave a quick shout-out to Amber and Octavio at my local PetSmart!…read more I stop in pretty often to grab crickets for my bearded dragon, and every single time they make the experience better. Amber and Octavio are always incredibly helpful, friendly, and somehow manage to go above and beyond like it's just second nature to them. Honestly, they deserve Employee of the Month... every month. Their positive energy can turn your whole day around, even if you just came in for crickets. It's rare to see people care that much about customers and animals, and it definitely doesn't go unnoticed. Store is always well stocked with everything we need. Thanks for always being awesome!

We came here for Santa pictures and they turned out so cute! Santa and the employees were really…read morepatient with everyone. The backdrop and setup were really nice. I saw some from other locations and they were not nearly as good! This is the best PetSmart!

Petsmart Training with Edna--Basic, Intermediate and advanced…read more This was not the Pet training I expected or even wanted the first couple classes BUT was what I needed for my two puppies. My husband and I signed up for these classes to help with behavioral issues and basic training for separated at birth sisters that got reunited around 8 months of age (German shepherd/great Pyrenees). Stella we had just adopted from shelter a few months prior to starting classes and Skye we had had for 8 months already. Skye and Stella were my husbands first dogs, whereas I have had family pets around forever creating a familiarity with basic training. I came into the class wanting to leave with perfect dogs and everything I didn't like to be "fixed". The wonderful and frustrating part of Edna for me was she was not in a rush. She gained trust with the dogs, learned their personalities and then worked at the problems week by week not in a single session. She was stable and logical and brought up a lot of points about raising a rescue/shelter dog vs raising a dog from young puppyhood. Edna created a very safe environment for Stella to learn to trust humans and love people again, and we are so thankful for her kindness + her true love for animals. Stella's personality went from shelter survival mode to curiosity and loving to learn. I believe having a kind and patient trainer was a highlight that allowed this--I can see how my strict and militant mind was intimidating for Stella to learn things. Edna trained us humans to allow our dogs to be themselves and develop while respecting our boundaries and listening to cues. We are so happy with progress the dogs have made and are very happy that edna was our trainer in group classes :D

Ayana and Sunshine were amazing! The customer service was top tier from start to finish. When I…read morecame to pick Benny up the groomer wasn't there so I spoke with Ayana (forgive me if I spelled it wrong) Failed inspo photo which is what I was afraid of from TikTok compilations of their disappointments from this place with grooming services. The look i wanted (teddy bear cut): * Rounded, plush face. * Legs left fuller and cylindrical ("column legs"). * Body about 1/2 inch long but still fluffy. * Tail left very full and feathery. * Overall soft, plush appearance. What Benny received: * Body is much shorter than a teddy bear cut. * Legs were clipped very close, making them look skinny instead of fluffy. * The face is nice, but it's more of a pet trim than a rounded teddy bear face. * The tail was trimmed down, although they did leave the tip fluffy. * His ears are adorable and they kept them fairly full. When I came to pick my pup up I was so disappointed I won't even lie. Harpo who is dis!? Now I was definitely concerned my dog would act a plum fool since he's a puppy and not used to grooming. So I will definitely give some grace for his behavior and anxiety. With that being said I still hate it lol maybe it will grow on me. The groomer said there was areas which the fur was a bit matted which I will give a bit of grace for but it was more on the under side where his belly is near the joints so why he was shaved so close is a bit ridiculous to be honest. The rationale for his face was a bit more understanding with him being too fussy to touch his face. Still I'm super bummed with his first grooming and I don't think I will get the same groomer if I do. In all honesty if you can't do the cat somewhat similar I would rather you 1. Just say that 2. Get another groomer to do it 3. Reach out to let me know the plan so I don't show up to this strange dog . I mean a heads up. Did I mention I hate it. lol there are also some space the cut just looks ragged. Idk I am not a fan. Sunshine's customer service was definitely top tier but I'm not a fan at the results like at all. Overall customer service of the entire staff from the the groomers to the cashiers 10/10 5 the cut expectation vs reality was definitely a 1Sunshine girly pop -_- from Benny and his mom