I enrolled my golden doodle in beginner puppy training and she thoroughly enjoyed it. Rich was an…read moreamazing trainer! He took the time to show us what we needed to do to work with our fur baby. We still have more work to do but we appreciate the training sessions.

Bad customer service. Other than the cashier no one else talks to you. The employees seem to…read morepurposely not look at you so you can't approach them

Every time I visit this PetSmart, the experience is always really good. The employees are friendly,…read moreand they always help people find products. PetSmart has a lot of reptiles, birds, and rodents on display. The animals look happy and healthy. The fish tanks tank up almost an entire wall, and you have a nice diversity of colors and sizes to choose from if you're adopting a fish. They also sell betas. The cat cages are in a glass viewing area so you can easily see which cat if your favorite. On certain days the employees take the cats out of their cages so you can play and interact with the felines. They have lots and lots of animal supplies for every pet, including dogs, cats, fish, hamsters, birds, lizards, snakes, and tarantulas. I definitely recommend for anyone looking for decently priced pet supplies!

This review is for training, specifically the trainer Jenny. Jenny is a dog whisperer and has a…read moregreat approach and appreciation for our fur babies. She is kind and patient. My dog absolutely loves her. I would recommend her to anybody who is seeking training, whether for a puppy or an older dog. She can teach old dogs new tricks! Thank you Jenny!!

I can't speak for others but when me and my family came here we purchased our very first fancy…read moreconure. It was the only petsmart for miles that had one in stock. I couldn't be more happier with our purchase. The staff here were very friendly, professional and polite. I wasn't really sure what to expect being that this location was so far north of Sacramento. However, to my surprise the service that I received was very welcoming. And I thank the young lady and young man who helped me here for being so professional. The young lady (who also rang us up), was very knowledgeable. I wish these young people the best in their future endeavors.

We just moved here last year and have 4 fur babies. Yesterday we decided to take one of my Maltese…read morehere for grooming to try it out . Alaina was our groomer. My first impression of her wasn't the best. First of all she looked stressed and not very friendly. But I decided to give her a chance-maybe she was just having a bad day. When I ask how long it's going to take, I was told about 2-3hours. After three hours I returned , she told me she didn't get a chance to start on my dog yet and that she was the only groomer there because they over booked. No apologies and she looked annoyed I even asked her that. At that point I was beyond pissed off, I asked to speak to a manager. When the manager arrived, she went look at the system to see what's going on. Then at the point I said please give my dog back, we will go somewhere else. It's wild to be to make a dog sit there in a crate for over 3 hours because they are too incompetent to let the customers know in advance they over booked and if we want to stay or wait for another day. Then the manager told me I have to pay before they can give me my dog. I said that's fine I will pay for shampoo - not sure why they shampoo my dog and not giving him the haircut after. This is such a dump in such a high end location. I would give them a zero star if I could.

We have two dogs and a cattery full of Ragdoll cats, so saying we make a lot of trips to PetSmart…read morewould be an understatement! This location has become one of our regular stops for all of those random things you suddenly realize you need when you have a house full of animals. We've picked up everything from toys and treats to litter, grooming supplies, carriers and everyday pet necessities here. I really appreciate having such a large selection nearby, especially when I need something immediately and don't want to wait for an online order. The store is easy to shop, there's always something new for me to bring home that my animals absolutely did not need , and we've consistently had good experiences with the staff. We're definitely regulars!

I wanted to wait to write this until such time as we had multiple pets have multiple visits. This…read morereview is primarily for the purposes of grooming but I was appreciative for the friendly greeting I received each time I went in. Our dogs usually see Tara - she puts with our A-hole Maltese (inherited from my mother-in-law), as well as my mom's mixed breed fluff pup. She is awesome - does a great job, friendly and accommodating. I honestly cannot say enough great things about her or the job she does. I do want to mention that ALL the ladies (haven't seen any guys there yet) at the grooming salon are really nice and helpful. They even helped my poor mom to her car (with her dog) when she came in herself but couldn't handle her dog (or find her car...yikes). They were sweet and helped her out and I am EXTREMELY grateful. Groomers have a rough go - they deal with a lot of different people with different expectations and it's hard to meet some of those. But my experiences here have always been great and I highly recommend it.

Welp. My partner Stood around the fish area waiting to be helped. (It was the same at PetCo) No one…read morecame. It seems like there aren't staff interested in making sales. We just wanted some new fish. But at least I had fun watching the chameleon.

Had a grooming appt booked with Katie G for 2:30pm for a bath and full cut, we get a call to come…read morein earlier so we get there at 1:30pm and she says she doesn't have time to do a full cut, only a bath and trim. Based on the booking details online and the fact that we were asked to come earlier I'm not sure why she no longer had time to do what we originally booked? the entire interaction was not a pleasant one. No friendly greeting upon entry, no smile, no initiative to rebook us. Seemed like she didn't want to be there and we definitely didn't want to leave our fur baby with someone who didn't seem like they were in a good mood. Maybe today was an off day because they had only 3 groomers but we had this appointment booked a week in advance.

I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I bring my client here since she got her cute kitten, Precious. After seeing that they have a…read morekitten program, I thought it would be nice to look into it for my kitten, Sophie. They are so wonderful with Precious. They are gentle, talk sweet to her and she can feel the good energy and intentions that they have. They suggested a kitten program that runs my client about $77 a month for 12 months where it includes the spay and the check ups (only) at no additional cost. It sounded great! So I decided I would schedule Sophie an appointment since I needed to get her spayed... except Sophie was about a month past the age limit on their kitten program and they didn't offer any other program where I could pay monthly for similar services. I ended up canceling my appointment here at Bandfield inside Petsmart. After Precious was spayed, the medication they suggest (anti-inflammatory meds) IS NOT included for the monthly price. Flea medication IS NOT included in the monthly price, either... and when she vomited 2 days after her spay appointment, they offered to do a check-up which IS included in the monthly price, but if she needed blood work, that IS NOT included in the monthly price... So.... after seeing what was NOT INCLUDED with this monthly price of a year long commitment... I'm glad my Sophie did not qualify for the Petsmart/Bandfield program. I got Sophie spayed elsewhere and I don't have a monthly cost. I have access to cheaper flea medication. If she needs a check up, the cost is cheaper than the monthly payments my client is paying, as well as other services at adorable pricing. In my opinion, this year long of a monthly price commitment is not worth paying for when the same services are offered elsewhere for a much better price.

I have gone to petsmart multiple times and haven't had an issue up until now…read more I took my dog in to get a slight haircut and cleaning and showed a picture of what I wanted (same thing as always) and was ensured that was what was going to be done. Upon picking up my dog, I immediately noticed she was shaved completely.... obviously FAR from what I had asked for and I mentioned that I was not happy to which I was immediately dismissed and told "she was matted so we shaved her". My dog was not matted, never has been as I wash and brush her once a week... even then, shaving her was never discussed. When I started to talk to a manager I was immediately asked "was she matted" rather than a slight concern. I have attached the pictures of how she looked before, the reference picture of what I wanted, and how my dog looks currently.

We've taken our goldendoodle here multiple times, usually with good results. This last time we…read morefound a serious razor burn behind his ear (the burn left a blood sore) and a 2" burn on the underside of his tail. What's more disturbing was that I specifically told them to be gentle around his anal area and not to trim too short, this has been an issue in the past. Never again!!

Kristie P did such a great job grooming our Kash. This is exactly what we asked for. I'd suggest…read moreher for your pups next groom appointment. Thank you so much Kristie.

I'm sorry to report we will no longer be shopping at this location for our pet needs. We recently…read morevisited the store to get some catfish for our tropical aquarium and were truly disgusted by the condition of their aquariums. All of them were loaded with algae (you could hardly see in some) and pest snails. I saw multiple tanks with dead fish that needed to be removed. I feel compelled to write this review on behalf of those poor fish. Have some pride in your workplace and clean it up!

We came here for Santa pictures and they turned out so cute! Santa and the employees were really…read morepatient with everyone. The backdrop and setup were really nice. I saw some from other locations and they were not nearly as good! This is the best PetSmart!

I wasn't too happy on how my pet was after the grooming service, I've mentioned multiple times that…read morethis will be a very first trim and bath for my puppy therefore she may need desensitize. I was told that they understand and they'll take care of my pet. I mean they did a good job on trimming her face and under belly, I just wasn't happy on how my pet wasn't herself for more than a couple days, she lost appetite and looked traumatized. I don't think I'll be taking her to this location again.

Petsmart Training with Edna--Basic, Intermediate and advanced…read more This was not the Pet training I expected or even wanted the first couple classes BUT was what I needed for my two puppies. My husband and I signed up for these classes to help with behavioral issues and basic training for separated at birth sisters that got reunited around 8 months of age (German shepherd/great Pyrenees). Stella we had just adopted from shelter a few months prior to starting classes and Skye we had had for 8 months already. Skye and Stella were my husbands first dogs, whereas I have had family pets around forever creating a familiarity with basic training. I came into the class wanting to leave with perfect dogs and everything I didn't like to be "fixed". The wonderful and frustrating part of Edna for me was she was not in a rush. She gained trust with the dogs, learned their personalities and then worked at the problems week by week not in a single session. She was stable and logical and brought up a lot of points about raising a rescue/shelter dog vs raising a dog from young puppyhood. Edna created a very safe environment for Stella to learn to trust humans and love people again, and we are so thankful for her kindness + her true love for animals. Stella's personality went from shelter survival mode to curiosity and loving to learn. I believe having a kind and patient trainer was a highlight that allowed this--I can see how my strict and militant mind was intimidating for Stella to learn things. Edna trained us humans to allow our dogs to be themselves and develop while respecting our boundaries and listening to cues. We are so happy with progress the dogs have made and are very happy that edna was our trainer in group classes :D

Ayana and Sunshine were amazing! The customer service was top tier from start to finish. When I…read morecame to pick Benny up the groomer wasn't there so I spoke with Ayana (forgive me if I spelled it wrong) Failed inspo photo which is what I was afraid of from TikTok compilations of their disappointments from this place with grooming services. The look i wanted (teddy bear cut): * Rounded, plush face. * Legs left fuller and cylindrical ("column legs"). * Body about 1/2 inch long but still fluffy. * Tail left very full and feathery. * Overall soft, plush appearance. What Benny received: * Body is much shorter than a teddy bear cut. * Legs were clipped very close, making them look skinny instead of fluffy. * The face is nice, but it's more of a pet trim than a rounded teddy bear face. * The tail was trimmed down, although they did leave the tip fluffy. * His ears are adorable and they kept them fairly full. When I came to pick my pup up I was so disappointed I won't even lie. Harpo who is dis!? Now I was definitely concerned my dog would act a plum fool since he's a puppy and not used to grooming. So I will definitely give some grace for his behavior and anxiety. With that being said I still hate it lol maybe it will grow on me. The groomer said there was areas which the fur was a bit matted which I will give a bit of grace for but it was more on the under side where his belly is near the joints so why he was shaved so close is a bit ridiculous to be honest. The rationale for his face was a bit more understanding with him being too fussy to touch his face. Still I'm super bummed with his first grooming and I don't think I will get the same groomer if I do. In all honesty if you can't do the cat somewhat similar I would rather you 1. Just say that 2. Get another groomer to do it 3. Reach out to let me know the plan so I don't show up to this strange dog . I mean a heads up. Did I mention I hate it. lol there are also some space the cut just looks ragged. Idk I am not a fan. Sunshine's customer service was definitely top tier but I'm not a fan at the results like at all. Overall customer service of the entire staff from the the groomers to the cashiers 10/10 5 the cut expectation vs reality was definitely a 1Sunshine girly pop -_- from Benny and his mom