Worst experience of buying a new phone!! and it goes on and on!! It started with them sending me…read morehome with 2 phones not working--then finding out they had totally changed my plan without my knowing it or telling me. Then I called about that and was changed to something else that ended up with a higher price on something else!! I have been a Verizon customer for a long time--but I think I'm done!!

I've been a Verizon customer for about 20 years, and I had the worst experience at this store. It…read moretook 2 trips to the store and multiple phone calls over the course of a week to set up a new account. And it still wasn't done correctly. The manager was very rude and unhelpful. I would recommend a different location with more knowledgeable, efficient staff.

Visited this store on Ford Parkway in St Paul twice in two days and had excellent help from two of…read moretheir sales persons. Casey saved me a ton of time and data loss by giving me advice that countered what the Apple helpline ($70) told me to do, which would have meant losing all my texts and photos in transitioning to a new phone and changing accounts. Casey solved my problem in just a few minutes. I lost no data and the transition to the new account and phone worked I canceled my subscription to Apple helpline - which I had to create in order to speak to someone. Yay Verizon!!

The battery on my iPhone 13 mini failed and I went to this Verizon store for assistance. Received…read moreexcellent service from Connor; he was very competent and knowledgeable. Because my plan was outdated, I was able to leave with a free iPhone 16 Pro and a less expensive new monthly plan.

PLEASE NOTE: This review is STRICTLY on the service I received at the Maple Grove Verizon Wireless…read morelocation so let's start from the beginning: We went to a local retailer that was able to upgrade my Verizon iPhone 6S. The service at this store was GREAT, but we ran into a hiccup when their POS system asked for a Verizon Pin OR Password. I provided the PASSWORD, tried it multiple times, and eventually, we got locked out of our account. We called Verizon's help center and they have THE WORST SERVICE because they don't provide SERVICE. They provide you with a scripted answer, and when you ask them questions that require them to go off script, they will just keep repeating the same answer. It got to the point where we were told that our account is locked for 24 hours and to just go into a Verizon store location. We walked into the Maple Grove Verizon location completely disgruntled after trying to get something other than a scripted answer from the help line for the past 1.5 hours and WOW! We were at the store on 11/3 at about 6pm and thank goodness GEORGE was there to help us. He listened to our troubles, explained that the PASSWORD doesn't work when upgrading at another retailed so we needed a PIN, something no one in our plan knew or was able to find and the help line did not explain to us. George was amazing and was able to find a solution for us within MINUTES - the underlying issue being that we never had a PIN to begin with because they only started implementing weeks ago....Something the Help Line SHOULD have explained to us before we spent 1.5 hours on the phone with them. tl;dr : George at the Verizon Wireless store in Maple Grove was AMAZING to work with!

I was promised my request would be escalated and I would receive aall Thursday. It's Saturday and…read moreNO call. Just another lie by a company who doesn't seem to care about its.cuatomwrs. is it going to take an Attorney????

Just chalk it up to another miserable experience dealing with a cell phone company. I don't know…read morewhich is worse, the mobile phone industry or cable industry. They both love bringing the pain on a daily basis. This particular retailer took it to another level. We bit the bullet and decided to switch carriers. Ugh, how I dreaded doing this since I knew the process would be brutal. My expectations were extremely low, and this location managed to surpass them quite easily. I counted on 2 hours, and we were there for 4. Added bonus, we had to return the next day for an additional 2 hours since they had to troubleshoot something else. I turned in my old phone for a credit and never received it. The sales rep said that it could take 2 months. After 2 months I called Verizon and they couldn't locate my phone. I gave them the tracking number and was told that this location shipped 10 older phones in one box. There was no way for them to tell which phone was mine. To top it off, they never honored my military discount. They said this could take 2 months too. This place is shady. Just make an appointment at one of the main Verizon stores.

Andrew was great! My daughter and I came in about 1.25 hours before close. My daughter's phone…read moretotally would not work. Found out it had water damage. I was way past due for a new phone as well. He got us both upgraded and phones transferred before close. Very patient with us. Thank you!

Friendly and fast service. I needed my son's phone screen replaced and they were able to fix it…read moreeven though it was an older model . Would recommend and will definitely go back next time I need electronics fixed.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Needed a new phone and was with Boost mobile and decided to switch to Metro since oldest son and…read morewife have service with them and like it. Went into the store last Friday and Dhalle was super helpful and got my new phone up and running even though had issues from old phone transfering stuff, but she got it all figured out. Also had questions after I got home and called the store and the gentlemen was very helpful. Would recommend them!

They we're really helpful in get my new account all set up!!!!!!…read more Thanks a million sprint You are awesome

Colin gives great customer service! Love this store! Best one in the west suburbs. He took my…read moreproblems seriously and did everything he could to get them fixed. A+++

I stopped at 10:43. They asked if I had a appointment I said NO. They said if I would wait to see…read moreif their next appointment to comes in. If they did not show they would help me then. The next appoint was 12 noon. I asked again. Little confused I was planning on switching my account. 3 phones total. This was ridiculous

I needed a new flip phone for a 90 year old. TRAVIS at the st Anthony location was an all-star!…read more Very courteous and professiona. Travis went above and beyond the call of duty and transfered all of the old phone info the the new one. Highly recommend