I had a great experience with T-Mobile, especially thanks to Tae! He helped me transfer my phone and all my information onto another phone, and he was patient, helpful, and professional throughout the entire process Tae took the time to make sure everything was transferred correctly, smoothly, and answered all of my questions along the way. He made what could have been a stressful process feel easy and straightforward. I really appreciate how kind and willing he was to help out. read more

Worst customer service ever...and I mean ever. I decided I wanted more out of my carrier, so I shopped around. I wasn't against t-mobile, but I switched to verizon because they treated me better. I had a 4 phones lines. Mine, My Oldest Son, and my other son and daughter who live in Pennsylvania. My two kids who lived in PA, were 19 and 20, and wanted to get on their own account. So In December 2024, they left for Verizon. I switched to Verizon myself with my oldest son and his fiance back in Minnesota. This is when the nightmare began. My kids phones were all paid off, and so was my sons fiance. I still owed money on mine, so they wouldn't unlock my phone. My son and his fiance had zero problem. Their phones worked immediately. It took me a month to pay my phone off. When I did, they said it would take 72 hours to unlock my phone to complete the switch to verizon. 72 hours came and left, and my phone was still locked. I made a few trips into the Maplewood T-Mobile store for assistance. After voicing my displeasure, the clerk got a temporary unlocking on my phone. So for a month, I was on Verizon with my phone. Now let me be clear, my phone was entirely paid off at this point, but T-Mobile relocked my phone, and is prohibiting me from using it. My phone, My paid off phone T-Mobile has hijacked it, and won't let me use it...and They will not help me. Does T-Mobile have to be so butt hurt I left? Is anybody else going through this? I just want to use my phone...but T-mobile isn't letting me. POOR CUSTOMER SERVICE!!! (I put a one star only because yelp will not let me put zero) read more

One of our Verizon phones stopped working and we could not get a phone call from Verizon to stay on the line. So we decided to change our phone carrier. We entered the store at 10:00 AM when it opened and we had to wait about an hour before we were served; but when we were finally served by John it was an absolutely enjoyable experience. He was so good at small talk, and he was so funny. And even when he wasn't funny he thought he was funny which made it funny. We bonded over the two hours it took to transfer and we left with phones that were working, which was the most important part. I'll only ask for John at this store and cross my fingers he's available! read more

This store makes sure All of my needs are taken care of! Stopped in to activate my pixel and they made it easy and painless ! Staff is very knowledgeable, there's a wait sometimes so next time the rep said to make an appointment online. Great experience read more

I went in with a pretty simple, but frustrating, problem with my bill. I was told it would be an hour wait, but ok. They took my number and I went and ran some errands and had lunch. When I hadn't heard back, I went back to the store. No one greeted me, but I get that, I worked retail for many years and they were busy. Finally someone came and asked what I needed and I said that no one had checked on me but I wanted to see how much longer the wait was. He asked if I was Claire and I said yes, and he said he had called me 45 minutes ago "a bunch of times." I said I didn't miss any calls and he insisted he called the number I gave them. Now obviously I know my own phone number, and mistakes happen. But instead of apologizing he kept saying he called me, like it was my fault. Now I am about 9 months pregnant, and I get emotional very easily, and I was really taken aback by how rude this guy was. So I said he must've had the number wrong, but he said no he called me. And he said he wasn't going to help me if I was "going to get emotional" which I was trying hard not to. And while I regret the name I called him as I left, I was extremely surprised that he was so rude when I really just wanted to move on and get help. So if you want to buy something this place is probably as fine as any other, but don't expect any help that doesn't get these guys a commission. I would give 0 stars if I could. read more

Went to this store earlier tonight because my unlocked iPhone suddenly couldn't get t-mobile service. I wasn't sure if they'd be able to help since they don't OFFICIALLY support the iPhone. But I went in there, talked to an employee and within 5 minutes he had replaced my micro sim card and I had service again. I offered to pay but he said to not worry about it. Very relieved! Thanks T-Mobile Man. read more

Excellent customer service, always have enough staff. Very helpful and knowledgeable. The store is very clean! They don't sell you something you don't want. They try to be with you and your budget range. Aloha & Mahalo! read more

All of my mobile device needs have been successfully tended to here. The knowledgeable staff have helped me out on number of different occasions. I'm more than happy to recommend this T-Mobile location to everyone who might want to get friendly service and useful information about handheld and other types of electronic devices. I only wish other businesses were as reliably and consistently helpful as this T-Mobile location. read more