I've been going to Metro since they were on Gibbs St. I originally went because I have curly hair…read moreand had been all over town looking for someone who knew about curly hair. Not so easy. Stefania (Metro owner) was the only stylist I could find that was able to help. That was many years ago. The new place on University is beautifully appointed and the service is always wonderful. Stefania and her crew bend over backwards to please. After the winter lockdown of 2020 my roots grew in so much I decided to 'just embrace the gray'. My hair is not a pretty shade of gray however. Stefania now adds just the right amount of color to make it attractive. I'm very happy with it. Before Metro I had been all over town looking for someone who could 'do it right'. Once I found Metro, I never had to go anywhere else. I highly recommend giving them a try.

I purchased one of their products and later realised I had the same one and wanted to return it…read more They did not tell me their products have a no return policy at the time of purchase when I got it. I did not open or use the product. Then I went to return it and they stated due to covid they do not do returns. I find this surprising as if they really cared about the pandemic they should have a mask policy in place and other protocols. In summary, I would not make purchases here as their products are overpriced and they have a no return policy that is not told to you until you try to make a return.

Had a great cut last week by Cayden. She styled me into…read morelooking like I was camera ready even though I was just going to visit family.

I did not have a good experience last week. I was there for almost 2 1/2 hours and walked out…read morelooking the same, the girl didn't listen to me even though we spoke for a half hour on what kind of cut and style I wanted. She was very inexperienced and it's too bad because I loved the salon but for $224.00 I expected something better.

If you want a salon that feels like home, you have to go to Salon Enza. The owners are so warm and…read morewelcoming; you can literally feel the love as soon as you open the door. It has such an amazing family feel, and the women there are all such beautiful souls! I've been in a number of times for my mani-pedi, and they always make sure to take such good care of me. It's a rare thing to find a place with this much heart and great service. Definitely worth the experience--I always leave feeling pampered and happy!

For the past 18 years my wife Reenie has enjoyed going to Salon Enza. From short hair bobs to Long…read morewaist length hair to natural looking highlights and color to her now natural and trendy beautiful gray hair of today. Most importantly, seven years ago Laura told my wife that her hair did not look right and she may have a female problem. Reenie went to the doctor and had breast cancer. I feel Laura saved her life. Laura said that her stylists are trained to be aware of changes in a person's hair and scalp and advise the client accordingly. Thank you! The salon is friendly and all the stylists are professional and personable. We went there for prom updos and the wedding party for our daughter. It's just a great place. A large parking area and handicapped access too. My photos tried to capture this happening place and the professional relaxed atmosphere at Salon Enza.

I've been here multiple times now...2 haircuts and 2 waxes and have had great experiences every…read moresingle time! The wax was quick and professional, and the ladies have been great to chat with throughout. For my haircut and color, I have been going to Erica and she's wonderful. Very consistent, always listens and will give me other ideas after asking if I'm open to hearing them (her ideas have been better than mine). She asks questions like "if you could change anything about your hair, what would it be?" and then uses that information to give you the perfect cut, style, and advice. I thought that was really thoughtful of her. I've been very pleased with my color and my haircuts over the past few months!! Also, you can't beat the Aveda products!

I've had very mixed experiences here. I've gotten my hair trimmed/waxes here before and they did…read morewell. However recently I went here to schedule an appointment for my wedding hair. First I scheduled a trial and my stylist cancelled twice over the span of about a month. At this point it was only two weeks before my wedding and they couldn't fit me in with another "senior stylist" so I went with another random stylist and understood appointment would be free of charge for the inconvenience. However once the trial was done (it took almost 3 hours and still wasn't quite right) I still had to pay 95+ tip as apparently only the hair cut was free (25) and I still was expected to pay for the styling. Then we get to my wedding day and I am supposed to have a senior stylist but was cancelled on a THIRD time the day of my wedding and was only told once I arrived at the salon. The same girl who did my trial did my wedding hair and I didn't complain much because who wants to complain on their wedding day? My bridal party also got their hair done and it was all beautiful but mine took an extra hour compared to my bridal party even though I requested a very very simple style , just curls and a little bit pinned back, and it came out very poorly despite me trying to steer the stylist in the right direction. I had to redo my hair completely afterwards even though I paid over 100 for my hair. I curled it myself and had a wedding guest who happened to do hair help me style it. Took less then 20 minutes and was perfect when we did it ourselves. After the wedding I looked back at the photos they took at the salon and I can't believe they let me walk out like it was! Totally falling out, messy, asymmetrical and bobby-pins showing (Photos from the salon and by the time I got home) About 3 weeks after my wedding when all the celebrations were done we called this salon back to explain what happened and ask for a partial refund or at least something. My mother who called was accused of "extortion" by the owner when she said she was calling before I posted this review... which is an honest review and we wanted to give them a chance to right it before complaining online. Then we were told we should have planned my wedding further out which has nothing to do with them messing up my hair so much. In the end they said they would call us back and it's been 4 days now. Overall really disappointing, This was the most stressful part of my whole wedding. They should have done more to compensate me or at least done my hair well... this was my WEDDING hair for crying out loud.

I went to this hair studio as part of a perfectly posh product party. The owner, Caroline, was…read morethere and was very nice. The women talked about the services there, though I didn't have my hair done today. The Posh products I bought were also great. I bought too many things. Oops.

I have the best experience every time I come to this salon. The hairstylists are beyond friendly!…read moreAnd actually listen to what you what you have in mind for your hair. I always leave feeling better than I could've imagined! Highly recommend.

Jacqueline Olivencia is an incredible stylist . She does miracles with my heavy , fine hair with…read moremultiple cowlicks everywhere . My hair literally falls into place after she cuts / styles it . Their brow service is great as well . The staff are all friendly and courteous .i enjoy going there .

I have been a client at the Jackie Olivencia salon for several years. I have never walked away…read moreunhappy or dissatisfied. They are the most professional, friendly, and talented hairstylists! They are up-to-date on all the latest trends, use all the best products, and their stylists all take pride in their job. My stylist is Karin, but I recommend all of the hair stylists. You will not be dissatisfied with the salon!

Tina was so incredibly patient and sweet to my elderly mother in law. She is also a serious hair…read moreguru! She has a gift for coloring and wow I am beyond impressed by her ability to hide all the grey, color match from a photo, and execute a look. She is honest with what she's comfortable doing, and she is easy to talk to. Thanks Tina for making Laila's bday extra special. The hair salon follows all the strict guidelines to make sure everyone is safe and masks are worn and stylists work spaced out and only one or two at a time. This is definitely our go to salon in Rochester!

BEWARE.... I met with Kristi for a consultation to get hair extensions after losing my hair the…read morepassed two years. I showed her the picture of what I was hoping to achieve. (See photo) My hair was dark brown and a blunt cut just at the shoulders. I ordered 18" wefts through her per her suggestion. The hair that was sent didn't look AT ALL like the hair I was hoping for but this being my first time with extensions and she said she could color them so I trusted her and the process. Instead I looked like a clown with my dark hair and ice blond extensions and no blend whatsoever. (See photo) It wasnt anything like the photo but I was trying to go with it. I asked her to add blond to my hair to at least try to blend into the extensions. The color blended better but the cut did not. She cut over FOUR INCHES off of my $300 extensions. Mutilated my natural hair and it still didnt look good. (See photo) I couldn't wear my hair down, no style could make these look good. I've been very frustrated that I decided to take the extensions out to find my natural hair completely botched, completely thinned out and uneven. I sent Kristi a message and she called me with such attitude. She literally argued with me for 10 minutes before finally admitting the extensions weren't right and admitted she shouldn't have put them in, especially knowing I would need more hair that I wasn't aware of yet. She offered to purchase new extensions for me adding that would be the last thing she would do for free. Two days later she called me to let me know she would NOT be ordering new extensions for me, that she had random pieces of extensions laying around at the salon she would use and place my cut up extensions back in my hair. I explained that wouldn't give me the look I paid for. She told me to go see another stylist somewhere else. This woman was so unprofessional, rude and unapologetic after destroying my natural hair as well as the hair extensions I paid hundreds for. I gave her multiple chances and suggestions to right her wrongs but she told me she would not do any of that and she doesn't give refunds. If you have good luck with her, be grateful cuz her customer service is astonishing.

Susan is great!! She listens to what you want, advises you! She has been doing hair for quite…read moresome time and used to own her own salon! She knows the latest styles and what will look good on you. Shes a color expert because she had worked with the best in this industry!

I asked for a blonde balayage over blue hair dye, a near impossible request. Erica was amazing. She…read moreexceeded my expectations with ease and in a timely manner. She is excellent company & offered me coffee while my color set. The salon itself is beautiful and clean, and they have a wide range of quality hair products available to buy. Definitely check them out!