Gordon is so good! From the first time I met with him, he took great care of me and my hair. He…read moretested it to make sure it was healthy to do anything before he made his suggestions. He worked with me to come up with a great style and color. Even when I went PINK he did an amazing job! I LOVED! He's very easy to talk to and makes sitting in the chair a nice place to be so it's like visiting at a friends house, but now you get your hair done too! I'm spoiled and won't go to anyone else. I trust Gordon completely with my hair. The receptionist Alexis is so great too! Always greets me with a smile and calls me by my first name. I love her! If you are looking for a great place that does great hair and is friendly, you can't go wrong coming here. This place is

I needed a blowout for a wedding and usually have a few trusted people I book with, but because of…read morethe holiday weekend and limited availability everywhere, I decided to give this salon a try after reading the reviews. The salon itself was nice and the staff seemed friendly. At first, everything seemed fine, and I clearly explained how I wanted my hair styled. I have a short bob that can be styled in a lot of different ways. When my stylist parted my hair down the middle, I got a little nervous but hoped it would turn out okay. The entire service was done with just a round brush and blow dryer. When she finished, I was honestly disappointed and told her so. The style made me feel like I looked like a little boy, and I said I could have achieved the same result myself at home. She responded by saying that's just how my hair responds, but I disagreed because I've had my hair styled many times before and know what it's capable of. (Basically I called BS) I even offered to show photos of previous blowouts I've loved. What I asked for was simple, some volume with a slightly sleek finish. I also mentioned that my hair can be parted in different ways. At one point she suggested curling it, but after later looking at the salon's website, I noticed they charge extra for flat iron or curling iron work, which may explain why it wasn't initially offered. To her credit, she did try to fix it, and it looked better, but overall I still wasn't very happy with the experience. I paid, tipped, and moved on, but for $45, I personally didn't feel it was worth it. Unfortunately, I wouldn't return.

Wow Lori is so accommodating and helps cater to your specific wants. She has a wonderful demeanor,…read moreand is incredibly patient with more challenging customers. Thank you Lori and we are looking forward to seeing your for Leila's next hair appointment! The salon is tucked in a corner of a plaza but has a warm welcoming vibe.

I brought my 12 yr old here for a much needed cut, and especially given his vague instructions of…read morehow he wanted it done, they did a great job. He was fit in quite last minute so I appreciated that. Prices for services seemed quite reasonable, and I saw some nice work on other patrons. I will definitely return next haircut time. Tucked away in a little strip plaza near lowes, it might be overlooked, but it's really quite large inside the salon!

A friend of mine recommended this place. And I was looking for a gift for my daughter's birthday…read more This was perfect. We had the 60 minute Himalayan salt massage. I think. Hot rocks were involved. It was very relaxing. The place was beautiful. Everybody was very nice. Sauna and shower were available before or after the massage. I would definitely do this again.

I originally scheduled with Nina but she was unable to cut at the moment so Lindsey took over both…read morevery polite and understanding. There is nothing wrong with my hair style it's just not what I want I don't like light hair nor frizz I love shine and weight not everyone can tame my hair but she did do a amazing job everyone was so polite, nice and it was very clean down to the restroom. They even have a hydraulic chair for when u wash ya hair for ya comfort. It was an amazing experience tbh.. maybe I have to try something different.. ‍. Thank you for an amazing experience.

BEWARE.... I met with Kristi for a consultation to get hair extensions after losing my hair the…read morepassed two years. I showed her the picture of what I was hoping to achieve. (See photo) My hair was dark brown and a blunt cut just at the shoulders. I ordered 18" wefts through her per her suggestion. The hair that was sent didn't look AT ALL like the hair I was hoping for but this being my first time with extensions and she said she could color them so I trusted her and the process. Instead I looked like a clown with my dark hair and ice blond extensions and no blend whatsoever. (See photo) It wasnt anything like the photo but I was trying to go with it. I asked her to add blond to my hair to at least try to blend into the extensions. The color blended better but the cut did not. She cut over FOUR INCHES off of my $300 extensions. Mutilated my natural hair and it still didnt look good. (See photo) I couldn't wear my hair down, no style could make these look good. I've been very frustrated that I decided to take the extensions out to find my natural hair completely botched, completely thinned out and uneven. I sent Kristi a message and she called me with such attitude. She literally argued with me for 10 minutes before finally admitting the extensions weren't right and admitted she shouldn't have put them in, especially knowing I would need more hair that I wasn't aware of yet. She offered to purchase new extensions for me adding that would be the last thing she would do for free. Two days later she called me to let me know she would NOT be ordering new extensions for me, that she had random pieces of extensions laying around at the salon she would use and place my cut up extensions back in my hair. I explained that wouldn't give me the look I paid for. She told me to go see another stylist somewhere else. This woman was so unprofessional, rude and unapologetic after destroying my natural hair as well as the hair extensions I paid hundreds for. I gave her multiple chances and suggestions to right her wrongs but she told me she would not do any of that and she doesn't give refunds. If you have good luck with her, be grateful cuz her customer service is astonishing.

Tina was so incredibly patient and sweet to my elderly mother in law. She is also a serious hair…read moreguru! She has a gift for coloring and wow I am beyond impressed by her ability to hide all the grey, color match from a photo, and execute a look. She is honest with what she's comfortable doing, and she is easy to talk to. Thanks Tina for making Laila's bday extra special. The hair salon follows all the strict guidelines to make sure everyone is safe and masks are worn and stylists work spaced out and only one or two at a time. This is definitely our go to salon in Rochester!

I love this salon! I just went for my first visit for highlights a few months ago and worked with…read moreMelina. She was so sweet and welcoming as soon as I walked out. I had a picture of what I was trying to recreate and she brought it to life! The interior of this salon is also just adorable - you can tell the girls put a lot of time into decorating it. Addendum: I've now gone back here for a second visit for a touch up and trim with Melina again. Melinas very talented, and instead of just going with what we had done before recommended a new coloring treatment that I love even more than my first visit. I'm definitely going to be a repeat client now!

Very rarely do I give poor reviews. But I had such a poor, upsetting experience and do not want…read morethis to happen to anyone else getting their hair done for a special event. I came as a new client for an up-do and was paired with Shannon (very kind and friendly). I was prepared with an inspiration photo and clearly stated I was looking for a more romantic loose style up-do. Shannon had to redo my hair twice because it was NOT anywhere near what I wanted. Honestly, the first style looked so horrible I almost cried. After she pinned it a second time, I was still unhappy but settled. I just truly felt like my photo was quickly looked at and I was given the standard up-do. After my hair, I went upstairs to have my makeup done. While sitting for my makeup, pins were sticking out of my hair. Shannon had left so I had to have another hairdresser pin me to prevent my up-do from coming undone. I'm posting my inspiration photo and the end result. I fully understand that I wasn't going to have the exact result as my inspiration photo but I find both hair styles vastly different. It's like mine started as very formal and the bottom an informal messy bun.

My girl Jess is amazing at what she does Everyone else is always so nice too! I love it hereread more

I have had many haircuts here, and also gotten my hair colored. Marie did an amazing job coloring…read moremy hair, and it came out perfect. Lisa is amazing, and is always so friendly. I love when owners are able to communicate with the customers, and are able to personally build connections with patrons.

I did a review 12 years ago and it's still the best salon I have ever been too. Jen is a rock…read morestar!! It's not just hair it's like a spa, nails feet microblade eyebrows. Plan a pamper day. So worth it.

This place is walking distance from my job. All I needed was some gel color taken off of my natural…read morenails. I walked in. It's pretty busy, but nothing wild. I stood at the front desk for 5 minutes ... not a single stylist said anything to greet me. They all saw me and said nothing. I then sat down thinking ok, I'll wait until someone comes up. 2 stylists were done with their clients, came to the front desk, took care of them, and went back to their chairs. They saw me and didn't say a thing. If this place doesn't take walk-ins, they need a sign that says so. If they DO take walk-ins, then their customer service absolutely sucks. No matter what kind of business it is, a greeting of every customer walking through that door is normal. 15 minutes of time wasted just sitting there. Glad I didn't waste my money on a business with horrible customer service.

This was absolutely the worst experience I think I've ever had at a salon. I came to have my hair…read moretouched up for my bridal shower and left with a patchy mess and 5 inches cut off after I asked several times to keep as much length as possible. Marin became overwhelmed when she realized how patchy the bleach was at the root, and without communicating at all, slapped a brown dye over my roots, which just obviously added to the lack of blending into the blonde highlights. From there she tried to send me on my way without even finishing the blunt cut she started. After I asked what was happening, she sent Joe over who told me he didn't see the problem and it was just the light. After hearing how my hip length hair was suddenly to my shoulders, he offered to fix the color, which I accepted as long as he did it and not the inexperienced stylist. I showed up to my 5:30 appointment time and sat waiting for 30 minutes while he walked around, chatted with staff, and decided to teach a lesson on curl technique. When I stood up to leave, as I had an appointment after that was clearly stated to them when booking, and reassured would be fine, he had the audacity to look me in the face and say "weren't we only supposed to start 15 minutes ago? They must have booked you wrong". This was the most unprofessional experience I have ever had, I would NEVER recommend this salon to ANYONE. I had been a happy client here for years, and clearly it's because I had never met the owner. I'm now left with a hack job haircut and patchy hair one week before my shower and 90 days from my wedding. Please do not ever consider this salon. An unprofessional leader creates unprofessional staff, and clearly this place is going downhill fast. I would recommend reading other 1 star reviews where rather than taking accountability for the "professional services" they screwed up for others, they leave a 5 page paragraph telling the reviewer to basically F off. Poor management, poor customer service while touting a professional experience, and a lack of accountability for services they can't actually provide. Only go here if you're willing to hate how you look and feel afterward.

Charissa, Chloe, Noelle, and Zia all came out to my wedding venue to do hair for my large bridal…read moreparty, and they were all phenomenal. My bridal party got a variety of hairstyles and every single person loved them. I am so grateful for their flexibility scheduling so many people, even as plans changed leading up to the big day. Charissa did my bridal hair and she was truly a joy to work with. During the trial, she worked with me to figure out exactly what I wanted and executed it perfectly on the day of. She is also the sweetest person and that made the experience that much better. I highly recommend Charissa and the rest of Platinum salon for any type of special occasion hair!