All I have to say about Ultra dry is AMAZING !!!! They were super fast at getting to my house and they helped me every step of the way! They made me feel at ease with the entire process with this being my first flood. Ultra dry made this a very stress free experience when I was prepared for it to be horrible. They were very efficient,clean and reliable. I definitely will recommend them to everyone that I know. I can't thank you them enough for all the hard work and how quick they are to come to my rescue!!!!!! Having them recommended to me by another friend I too will continue recommending them to all !! You want fast, stress free and awesome work done absolutely call Ultra Dry for any of your flood or fire damage needs !!!! read more

My experience with Ultra Dry was wonderful. My home was flooded by a creek. Ultra Dry went above and beyond to provide the most excellent service. The entire team that did the work was very professional. They treated myself and my home with great respect. The team took great pride in their work. Thank you so much to Ultra Dry for responding so quickly when I contacted them. I would highly recommend Ultra Dry. read more

I've been meaning to update this review for four years. I hope you will read this entire addendum. My experience with this company made a complete U-turn by the end making me wish i had called a friend/ contractor trust to get a personal referral. Or taken the route I detail at the end of this addendum. The cost for this company's work was enormous and inflated because they assume insurance will pay for the work. Actually all the companies that were involved had inflated costs because they assume insurance will pay. My insurance company would not cover the leak. When i contacted companies mentioned in this review being Ultra Dry with that information, without fuss they discounted their services to what i thought was a reasonable charge, but their portions of the job were small compared to Ultra Dry, which did a lot more work. Sean fougt my request to reduce the fee tooth and nail and was not friendly about it. I went over the detailed invoice and, luckily I paid some attention to the equipment they were using and the things they did. I could tell right away the invoice was not only inflated but a boilerplate invoice they probably use for all jobs and hope no one will notice. This is probably why insurance sm costs are so high. My insurance company was State Farm. To their discredit, not only did they resist opening a claim as mentioned in the original review, but they did not send an appraiser out for two weeks. As old as i am, I had never dealt with a homeowner claim and did not realize this was unusual, plus all the companies led me to believe insurance would cover it, so I did not push. ( We could have packed up our own bathroom and small office rather than incur that charge!) To the credit of the appraiser, who felt badly he had to deny the claim, he offered to review the Ultra Dry invoice and, from his inspection under the house and in the bathroom, told me what had, and had not, been done that they were billing me for. It matched up well with my own assessment, giving me more confidence to negotiate with Sean, the owner. It's been four years so I don't recall if he threatened small claims court, but I knew that was an option for me. In the end he cut the bill down enough for me to relent and pay it. I hope this will warn others off and cause anyone seeing my original, glowing review to realize it won't be a fair or good experience unless your insurance pays it all. During this process I discovered there are private insurance adjusters who have worked for insurance companies and know how the industry works. I would contact one of those First and have them come out. They know how companies asses claims and can help you report the event in language that may have a better chance of getting it covered. In future I would gladly pay for this out of my pocket because the bathroom cost over $22,000 not including the abatement work done before it which i never added up because of the trauma. I apologize for taking so long to add this addendum and to anyone who used this company only to be ripped off because of my initial review. read more

See all

I can't say enough good things about Ultra Dry! From start to finish, their team was professional, responsive, and incredibly thorough. We were dealing with a stressful flood situation, and they made the entire restoration process so much easier than we expected. A special shout-out to Sean, who was amazing to work with--friendly, knowledgeable, and always available to answer our questions. He walked us through every step, kept us updated, and truly went above and beyond to make sure everything was done right. If you're ever in need of flood restoration, I highly recommend Ultra Dry. Fast, efficient, and genuinely great people to work with! read more

Ultra Dry - Damage Restoration Near Me - Santee, California

Unhelpful, misleading, and dismissive -- I would not recommend UltraDry to my WORST enemy. This company was a nightmare to work with. From the start, they gave me false assurances that my neighbor's insurance would cover everything, pressured me to sign, and then disappeared once the claim was denied. Communication was almost nonexistent -- I had to chase down reports myself -- and the only time they reached out was to collect payment. Breanne was especially unprofessional, even going so far as to blame me for why the insurance claim wasn't covered, which was completely inaccurate and insulting. On top of that, their charges felt inflated, and overall I felt taken advantage of as a young single woman. read more

Sean Clemens came out to inspect my home and came up with a plan to fix the issues. His crew came out within 20 minutes and worked efficiently and succinctly to mitigate any possible problems that could arise. The crew was prompt, they laid a waterproof layer down on my carpet to walk on so as not to track in dirt from outside. The gentlemen were courteous and professional. read more

I had such a great experience with this water mitigation company. From the moment they arrived I felt confident that my home was in good hands. The team was professional courteous and very knowledgeable. They explained everything clearly and kept me updated throughout the entire process which gave me so much peace of mind. The crew worked quickly but with incredible attention to detail making sure that everything was dried out and handled properly. What really stood out to me was how much they cared about my home and making sure I was comfortable with each step. They went above and beyond to make a stressful situation so much easier. I am very impressed with the quality of their work and the level of customer service they provided. I would absolutely recommend them to anyone who needs water mitigation services read more

Ultra Dry - Damage Restoration Near Me - Santee, California

A couple months ago, I woke up to my garage COMPLETELY SOAKED. Although devastating, I was able to get a recommendation for Sean through my emergency plumber. He showed up within the hour and were able to start work drying out my bathroom and garage same day. I felt very cared for. Sean and his workers were very kind and professional throughout the whole process. read more

My daughter had a water damage claim from neighbor above her. Ultra Dry assured her that neighbor insurance would cover damage. Ultimately neighbor insurance denied coverage. She was also denied coverage by her own insurance. She was stuck with thousands of dollars worth of bills from ultra dry. They mislead to sign a job and take advantage of people in a crisis. They don't care about the person just their profit. read more

Ultra Dry helped us with our claim when we had a slab leak. They worked very well with us and our insurance to get through our claim. We also worked with Sean and his team to remodel our bathrooms and flooring upstairs. Everything came out great and was fairly priced. read more

Ultra Dry - Damage Restoration Near Me - Santee, California

My garage walls sustained heavy water damage from a bursted water heater in July. The technician from Plumbers Inc referred me to Ultra Dry and within 45 minutes, Sean (Manager) greeted me at my home. We both looked over the damages and he assured me that he'll walk me through the entire process. He even helped me submit a claim to my insurance company. The very next Monday, his team came to demo and treat the damages and they were completed by Friday that same week. Sean even provided a temporary water heater for my home until the entire project was completed and a new heater installed. I've attached before and after pictures of the demo and treatment work they provided. Sean's team was spot-on and ensured that everything was taken care of. Sean and Ultra Dry provided impeccable customer service and will advocate for their clients. I strongly recommend Ultra Dry! read more

See all

I recently had a pipe burst at my house and had a plumber out because I noticed a brown spot on my ceiling. Once his repair was done, I asked him whether or not I needed to rub bleach or something on the spot to prevent the spreading of mold and that's when he recommended Ultra Dry. He explained to me that the process would be handled through my home insurance, so I told him to give them a call. On that same day, Sean Clemens from Ultra Dry came and inspected things, explained the process to me, and got right on it. An asbestos test was done by the end of the day. Results were in the next day and abatement was done following that. Air quality was cleared a few days later, and drywall reconstruction and painting followed. This happened in my laundry room, so the disconnecting, moving, and reconnecting of my washer/dryer were all included and nothing was damaged or anything. As someone who had never filed a home insurance claim before, I felt like I was in good hands - and it was nice that Sean walked me through the process step-by-step. He also kept up communication with me and my claim agent as well. Just a great all-in-one service provider experience connected with a valuable network of companies to take care of every detail. Ultra Dry is a good company to work with and they partner with you and your insurance provider to get things done. I recommend them for sure! read more

Ultradry is the real deal. From beginning to end Sean and his team were knowledgeable, thorough, in constant communication, and all the work was done well. I had a water disaster and Sean was super quick to respond. They dried it all up and then they also did all the restoration at the end. It was a whole package..so much easier than having separate companies do things. I was a mess and Sean answered all my crazy questions multiple times and talked me through. The process could have been a nightmare. The various crews of people who did the work were also prompt, courteous, and did a great job. Thankful for Ultradry and wouldn't hesitate to reach out to them again. read more

My apologies I referred to the wrong company when I wrote this referral. I am referring to the construction company. I'm very pleased with Ultra Dry. Ultra Dry arrived the same day they were called, they set up the fans to dry and cut away the saturated dry wall and treated it and secured the area. The area dried pretty fast and they were very efficient and clean in taking down the setup. I would use Ultra Dry again. read more

We recently had an AC leak (unit is located in the attic). We didn't notice the leak until there was water pouring out of our fireplace. After one call Sean was there within the next couple of hours and had his team out the same day to check for further damage. The next day everything thing was in place to solve the issue. What really speaks to the scope of their service. We had issues with our insurance company and ended up having to come out of pocket. Not only did Sean work with me through that entire process when the end result was to pay out of pocket Sean cared and developed a more than fare price to have everything resolved. Although the process of the insurance claim was the worst I have experienced Sean was the silver lining and saving grace out of this situation. Thank you for your work and service!! read more

Edwin, Waldo, and Joseph did a great job in setting up the fans and explaining why they needed to remove the drywall and set up blowers for 5-7 days to ensure the wet wood did not become rotten and moldy Cleanup and removal of the fans was equally painless and explanation of the next process in our restoration journey and who is handling that was notes read more

Edwin, Waldo, and Joseph are very thorough. I have a drain pipe leaking under my concrete slab between my bathroom and kitchen. They found asbestos in one wall, but the rest of the walls are fine. They even found rot in a tiny space that I didn't even think was an issue. Looking forward to this to be over. read more

See all

I was referred to Ultra Dry by my plumber after I had a pipe burst in my home. FYI, I am a new homeowner, so the entire process was very new and intimidating to me. Sean reached out to me and was very detailed about everything. Once he arrived at my home, he basically walked me through the entire process of dealing with my insurance (which is going the extra mile in my book). I am very pleased with the work he and his team have provided me with. The professionalism, quick turnaround, and quality that Ultra Dry delivers will surely win you over. I will keep them in mind for any future emergency needs. I recommend them 1000%! read more

Had an experience with a busted water heater that required dry wall repair due to water damage. The company was recommended to me by the plumber that helped remove the water heater. Within a few minutes, I was able to speak with a Representative Sean, who was able to help me make an insurance claim. After, Edwn, Waldo, and Joseph were also there and worked on the removing the damaged dry wall, treating the affected hardwood and placing humidifiers to prevent mold. They gave me clear and concise directions on how to move forward as well. So far my experience with the company was been great. read more

Quick response & good communication... very professional and were helpful dealing with my homeowners insurance

Sean was very helpful and patient when giving us our quote. He answered all of my questions and really gave me peace of mind. Edwin, Waldo, Joseph came the next day to start work and they were amazing. They arrived promptly and completed the work even faster than expected. They were very accommodating of our pets and mindful of them while working, which I really appreciated. I really enjoyed my experience with Ultradry and would gladly use them again in the future/recommend to a friend. read more

I recently had a bathroom leak, and our plumber called the Ultra dry guys to dry out the area. Sean was very responsive and had his crew in the very next day to start the work. Waldo and Jonathan showed up on time and were were very courteous, and got to work. They had to demo the existing fiberglass tub and then set up the fans to start drying process. Throughout the entire process, everyone was very responsive and courteous, very grateful that this was a good experience. I would highly recommend them! Thanks Sean & crew for taking care of our headache! read more

We were referred to Ultra Dry by our trusted plumbers when our washers drain leaked. They were very quick and easy to work with. Edwin, Waldo and Joseph were fantastic! They did their best to limit messes, helped finish prepping the workspace, and communicated with me the whole way through. I love that they laid floor protection down which I greatly appreciated. The guys went so far as to Tetris my laundry room back together before leaving so I could still do laundry for my toddler and holiday guests. Thank you! read more

They responded quickly and did a thorough job. Had a water leak that required garage ceiling to be demolished and dried out. read more

Quick, they were on it from the get go on the Remediation, and did a great job , highly reliable , and got the job done right.

Just this past week we had a remediation and they did a wonderful job kudos to Edwin, Waldo and Joseph.

If it would allow me, I'd add extra stars! this company came in from a referral from a friend. I approached Sean as a freaking out single mom homeowner who had no clue what to do. He reassured me it was going to be okay and his team would take very good care of this situation! His team showed up the very next day. They were professional, respectful, and understanding. They reassured me Ultra Dry is top notch and they are very correct! They came in, tackled the issue and always impressed me each and every day! I would highly recommend this company ! read more

A small drip in the ceiling morphed into the ceiling collapsing destroying everything in its path. Tenants were forced to move out while the removal, drying and reconstruction began. These guys came in, took care of every stage of repairs and basically turned a huge nightmare into a much smoother, manageable situation. read more

See all

Ultra Dry came to the rescue when I had a leak from my bathtub that went to my garage. When I called my homeowners insurance, Sean was able to guide me on how to explain what happened. Ultra Dry mitigated the issue immediately and also directed me to a plumber and reconstruction company that were able to complete the work and repair my bathroom tub with great service, great communication and do a great job. I would highly recommend ultra dry as well as use them in the future. Hopefully I won't have to. read more

The water mitigation crew came in and did an excellent job. They were very friendly, efficient, and answered all of our questions. I highly recommend them. read more

I had a leak in my bathroom that affected three areas of my condo. I reached out to Ultra Dry and Sean came out right away and sent his crew out ASAP. Him and his team are absolutely the best and were so quick and efficient. They took care of my home and answered any and all questions I had during the entire process. Sean was so great to work with and made the process less stressful. Him and his team were life savers and I couldn't recommend them enough. If I could give 10 stars I would. read more

I worked directly with Sean Clemens after we had a second floor shower leak find it's way into our garage in our rental property. Sean was very responsive and informational. We live across the country and he made communication between us, him, and our renters very easy. When we couldn't find someone to drywall in the walls Sean took it upon himself to go the extra mile and have his crew step in to help. The project lasted 1 week from disaster to completion. Ultra Dry will be my first call if needed in the future. Big thanks for making an unfortunate situation easier to address and solve. read more

Such a disappointment. After our pipe burst, They came in and stated they would manage the entire project from drying, deconstruction to RE-construction. They stated their "reconstruction division" would handle the build back. I signed the release form. They got paid (overpaid by my insurance by Double) When it came time for reconstruction... They said they don't know anything about construction. They then told me to call the reconstruction company. So they lied about having a reconstruction division. Also, they said; "We will help reduce/eliminate the deductible by adding more cost to the quote and get that money back in your pocket. I asked about that, and he told me to ask the construction company will add to the quote to give me a credit" Tough time with the flood and they took full advantage NOTE: HAVE THE INSURANCE COMPANY PAY YOU DIRECTLY. THEN GO WITH A TRUSTED COMPANY. I wish I did I have photos of the messages to prove it... what a shame read more

A crew came out quickly to repair the problems under my sink. They were very Profesional and friendly. I am definitely going to hire them for more work I need done! Thank you so much for all the hard work. read more

I had a pipe burst in my neighbor's home but flooded mine. I was approached by Ultra Dry telling me that I have to open a claim even if the damage occurred outside my property. He ensured that I would not have to pay anything in this process and that the deductible would be covered by HOI from other owner while anything exceeding the deductible would be covered by my insurance. After the remediation and repair was completed, it turned out that the deductible was not covered by anyone due to limitations within the HOA. It turned out that the HOA clause that prohibits getting deductible paid by anyone other than homeowner is very common among HOA's. Although this is not something that Ultra Dry would be responsible for, the salesman used misleading statement to get the process started and book a sale. Throughout the process, I did not get a call, text or email update from Ultra Dry about the progress unless I sent a note asking the project manager to call me. read more

One of the reviewers wrote that she "wouldn't be mad if she had another flood" because she has a great company to call. She's spot on -- I would not panic, I would just call Sean. Each of his employees was super courteous, professional, respectful of the home, meticulous in their task, and organized. Sean was always available and I never felt like I needed to chase after anyone for an answer to my question. And I had a lot of questions. Also, HUGE plus, Sean works directly with your insurance company! He handled everything and made the process as pain-free as it could be. The end result was fabulous and with each step of drying and repair and reconstruction, I felt like Ultra Dry employees went above and beyond. read more

Ultra Dry is amazing! No one ever wants to deal with flood issues. Sean and his team are prompt, professional and great at exceeding your expectations. I highly recommend using them. read more

Ultra Dry seemed like they were working for the insurance company, and not me. They were more worried about saving the insurance company (my insurance company!) a dime, (not sure why, as I was the one paying Ultra Dry), than drying my place out. In fact, for the wet walls and ceilings that needed to be opened, I had to INSIST on them opening to check for mold. I had to continue to INSIST over and over again, before they would do it. And guess what - there was MOLD!! And their response to seeing the mold, "It's just a little bit of mold; it's OK"....... What?! Are you kidding me? It's just a little bit of mold? And then I had to demand they remove the mold, which was all up and down the inside of the wall. So, don't expect them to do anything correctly. You need to be there to supervise. If you aren't going to be able to be there to supervise and to demand they do their job correctly (or you don't know what they should be doing), find a different company. Also, I don't know if they are secretly also getting a kickback from certain insurance companies? Why would they be more worried about the insurance company's potential want of saving a buck, by not doing everything the job required, than my immediate water damage needs? And Ultra Dry was putting me in extreme health danger (mold) because of it. You are doing yourself a complete disservice, not to mention putting yourself and your unit at risk, if you hire these guys. read more

Just want to give Waldo, Joseph, and Edwin a big thank you for coming to my home and fixing a terrible leak in my bathroom. No one was available right away to fix the problem. And these gentlemen came and fixed it for me! They were clean and got the job done so fast. I would highly recommend them with any emergency or home problem. read more

Sean walked me through the whole selling process and walked me through the insurance claim helped me out alot ... Edwin Waldo and Joseph came found the leak and took care of all the demolition got it done fast and took care of me I would highly recommend they did a great job read more