If you're reading this review, stop right now, pull out your phone & call KIC. Come back & finish reading this review after you've scheduled them. No, don't call your insurance person first. No matter what the commercials say, you aren't in good hands, they aren't a good neighbor, they are not on your side, & they aren't there to help you. You need an unbiased & TIMELY company to contact for your needs. Good thing you already called them like I told you to, huh?
Why am I saying this? Long ago (July 4th) in a bathroom far, far away (my master suite), we had a series of failures under the toilet. Luckily, we caught it in time & shut the water off. Determined not to have a horrible holiday, we went about our business & tried to enjoy the weekend. Fast forward to Monday & I was here on Yelp trying to find reviews & I came across KIC. I didn't know it at the time, but those reviews helped save me from disaster. Hopefully I'm paying it forward with you - the person reading my review right now. The person who already called KIC, right?
Mark from KIC came out quickly & boy it's a good thing. We were already 3 days in to what we didn't realize was a serious issue. He did 2 EXTREMELY important things. First, he educated me. He took the time to explain what the likely process was & played the part of the neutral 3rd party. He imparted his wisdom & experience & helped me make good choices throughout the process. Second, he took the time to do a full inspection & report. Why was this so important? Because Mark was able to go on the record that there was no mold in my house. Again you ask - why was that so important? Because it doesn't take mold long to grow & it was the following week before an adjuster came out to look at my house. By that time there WAS mold.
I bet you're thinking to yourself, "This isn't really blowing me away. This guy was adamant about me calling these KIC guys. I'm just not getting it." Well, if I hadn't had pictures & moisture tests & Mark's report, my insurance company would have used the presence of mold to DENY MY CLAIM. They would have said that my unique failure was really a long standing issue & is not covered by insurance. Yes, they would have. How do I know? They TRIED to at first. Until I busted out Mark's report, that is. I FIRMLY believe without Mark's education & inspection, I would have had to paid for everything by myself. That ALONE is reason enough for me to recommend KIC to you. But wait, there's more.
Jason & his crew came out & did a bang up job remediating the mold & moisture & hazmat damage to my house. They did the initial work, & came back every day till their equipment finished. If you have mold - make sure you look at it. Then let Jason use his chemicals & look again in 6 hours. You WILL NOT BELIEVE it. It was GONE. The next day it looked like we just opened the ceiling below for no reason. You really have to see it to believe it. Jason is like The Mold Whisperer. I'm thinking Mark Wahlberg instead of Robert Redman though for the movie. Maybe Jason Statham. I digress.
For the rebuild of my bathroom, we said screw it let's make some changes. KIC worked with us & kept a separate tab for us to delineate our remodeling from the insurance money & made that easy as pie for us. They brought in their subs & our bathroom looks AMAZING. These guys had an expert for everything. Soon we had a brand new looking bathroom with beautiful tile throughout instead of the carpet/linoleum the builders put in. I mean really?!?!? Who puts CARPET in a bathroom by a shower & bath tub? You're asking for mold. Especially with a 4 year old taking baths like we have. No more worries about that.
Were there problems? Some MINOR things that weren't quite perfect for us right off. Anyone who tells you everything on a project as big as ours was perfect right away is a liar. I expected there to be way more items. Anyone who has worked with a contractor or any sort of expensive process will tell you the measure of a good contractor is how they handle something you don't like. The MINOR issues we had, we told Jason & the KIC guys were on it & made it right IMMEDIATELY with NO HASSLE & NO ARGUMENT. They just fixed it until we were happy. THAT is what makes them a great team. That is why you already called them. You did call them right? I bet if you didn't you're feeling kinda silly right now. I sure hope you didn't call your insurance agent first. :)
In all seriousness, the KIC guys were awesome. The only issues we had were with subs & the KIC guys know & act like it doesn't matter since it's their name on the bill. They turned what was a horrible nightmare for us into a very pleasant experience where we just sat back & let them put on their capes. You can't ask for a better team. I'm not saying every other contractor out there sucks, I'm simply saying why bother with finding out? Call KIC & tell them Derik in Oceanside sent you. read more