In the middle of the night, our fire sprinkler malfunctioned and flooded our master bathroom just as we were getting ready for bed. We called Gold Coast Flood Restorations, not entirely sure what to expect at that hour, and they had a crew at our door by 2 AM. They wasted no time opening up the walls and getting industrial dryers running, which almost certainly spared us a much bigger mold problem later on. What I remember most is how composed and capable their team was, even in the middle of the night with water everywhere. If you're ever dealing with a flood or a sprinkler malfunction, this is the company you want on the other end of the phone. read more

Gold Coast exceeded my expectations from start to finish. I began noticing signs of a possible slab leak and contacted my insurance company, who sent out two different professionals to inspect the issue. Both told me it was not a slab leak, yet neither could explain why my tile floors were unusually hot or identify the source of the other concerning symptoms I was experiencing. That's when I was referred to Gold Coast. They quickly sent out Kurt, whose professionalism, knowledge, and attention to detail were immediately apparent. After a thorough inspection, he confidently confirmed that I did in fact have a slab leak and was even able to pinpoint the exact location beneath the slab. His expertise gave me the confidence to move forward with Gold Coast for the water damage restoration. From the owner to every crew member on site, the entire team was professional, friendly, honest, and highly skilled. This was a major restoration project involving my entire downstairs, and throughout the process I felt completely confident that my home was in good hands. Kurt walked me through every step, answered all of my questions, and treated my home with the same care and respect as if it were his own. What stood out most was the company's integrity and honesty which are qualities that can be difficult to find these days. Since my experience, I've referred Gold Coast to several friends and neighbors, all of whom have had equally positive experiences. I truly believe Gold Coast is one of the best companies in San Diego for water damage restoration and mold remediation. I'd also like to add, you can probably find cheaper companies but I know for a fact you won't have the quality work that Gold Coast can offer, saving you more money in the long run. After multiple professionals failed to identify the problem, they were the ones who finally found the real issue and handled everything with excellence. Thank you, Gold Coast! read more

The guys at Gold Coast were so helpful the entire way through our project. They came out quickly and gave a thorough inspection and were very knowledgeable. They offered advice based on their expertise which was helpful since we had never dealt with mold before. Once we were underway with the work, they were on time, efficient, professional, responsive, and overall great people. They kept things clean and were able to work with us to minimize disruption to our daily life as much as possible. I hope you don't have to deal with mold remediation, but if you do, HIGHLY recommend the team at Gold Coast. read more

Gold Coast Flood Restorations - Damage Restoration Near Me - Santee, California

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Gold Coast has helped me several times with water & mold damage. They have always been responsive and fast! They provide service that is top-notch and professional. I would never use anyone else for these types of issues. They know what they're doing and don't recommend extra services when not needed. I feel very lucky to have found them a couple of years ago! read more

Having lived through a few water and mold problems involving three properties, I recommend Gold Coast highly because of their rapid attention to the problems at hand and the excellent results of their work. I would choose no other vendor to do this work. This assessment is based on four positive interactions with Gold Coast over many years. read more

Kudos to Gold Coast I had noticed a damp spot in the drywall around our microwave in the kitchen. When I pulled back a little bit of that drywall, there was clearly mold present- so I called a plumber for a leak detection visit. After seeing the mold, the plumber said that he wouldn't proceed until the mold was taken care of. Fortunately he recommended Gold Coast Flood Restoration - and I'm so glad that I followed up with his recommendation. Although this was a very stressful situation for me, the crew at Gold Coast had put me at ease. Joe, Mike and team were transparent and willing to answer any question that I may have had during the remediation process. Plus they were quite experienced when working with insurance adjusters. They were professional, timely, and courteous throughout the whole process. I hope that I won't ever encounter another mold situation like this again - but if I do, I wouldn't hesitate to use Gold Coast again and would absolutely recommend them to others. They definitely deserve the Siskel and Ebert's "Two Thumbs Up"! read more

Working with Gold Coast Flood Restorations is excellent: * Timely * Communicative * Understanding * Empathetic * Predictable * Get the work done well To Everyone at Gold Coast that I have interacted with: * Your customer skills are high and off the charts! read more

We recently had some water damage issues in our kid's bedroom and bathroom and had to call a few companies to assess our damages. Hands down these folks were the most honest and sincere company we've had at our house. Unfortunately , our insurance didn't cover our damages but Mike went above and beyond to help us dry out the damaged areas and was so thorough with his work! These are the best folks in this water mitigation business!! We would recommend them to everyone! They're honest and has the best value for their work!! Great work Mike!! Thank you so much for making it easy during this tough time! read more

I enjoyed working with the entire Gold Coast staff. The team was transparent about the process, receptive to answering my questions, and provided a detailed bill of services. read more

Gold Coast helped us tremendously in getting our house ready for an re-build and in communicating with our insurance company about our water damage issue. They were so polite and professional doing the investigation and work in our home. We had a burst pipe under our tub and they helped us know the timeline of how to investigate and get everything dried out. Initially, USAA denied our claim and stated it was a long-term damage, but Gold Coast did not agree and was very thorough in their documentation showing it was a sudden loss. After many communications (and Joe went out of his way to provide many follow up phone calls and letters to our insurance company), we had a lawyer draft a demand letter, and USAA ended up reversing their decision. All of Gold Coast's communication went along way in assisting the lawyer and USAA to determine that this was a covered loss. Thank you! It was a pleasure to work with Gold Coast Flood Restorations. read more

I had a pipe leak that resulted in serious water damage. Gold Coast was recommended to me by my plumber. This company was AMAZING. This situation was so stressful and their professionalism and kindness helped immensely. They also gave me important information to help navigate the insurance part. Kurt's attention to detail and work ethic are top notch. Joe is responsive and helpful. In addition, they have relationships with other excellent companies who have their same level of excellence. I used a pack out company and a contractor recommended by them. read more

I had a flooding issue due to a burst pipe under my house. I was referred to Gold Coast Flood Restorations. Spoke with Kurt Robinson and he fully explained every detail of how the problem of the flooding would be solved. He went on to guide me step by step of the procedures that were to follow over the next few days and weeks. Gold Coast restoration arrived the next morning at 8:00 AM just as promised and again they explained in detail what was about to happen. The owner, Joe Columbo, was very helpful resolving issues with the insurance adjustor. Flooding is an overwhelming experience for any homeowner. However, the Gold Coast employees and the owner were kind and thoughtful and gently guided me through this stressful time. I never worried that they wouldn't show up or do as they said they would. Additionally, all the employees of Gold Coast were very respectful of my home and treated it as if it were their own. Whenever any demolition was done there was never any debris left behind or mess of any kind. Truly these men are skilled at their craft. I will always be completely grateful for all Gold Coast Flood Restorations did for me. Highly recommend! read more

Gold coast flood restorations to the rescue! During the recent heavy rains we had a roof leak with water seeping through our ceiling into the living room. Joe and Mike came out ASAP to assess the situation and came up with excellent recommendations to fix the situation. We are grateful for their quick and adept response... saved us from a potentially costly repair! Highly recommend!! read more

We have had a couple of different water issues over the years, and it is so reassuring to know that when I call Joe and his Gold Coast Flood team, I know that I'll receive expert honest advice on how to remedy the problem. I can't recommend them enough! read more

Picture this, its a nice Saturday afternoon and you notice water on the floor where is shouldn't be. Then you inspect a little bit closer and realize you have a major problem. So I did what most people did and googled it, then realized I needed help, asap. So then I get on yelp and find a highly reviewed, 5 star company, that isn't a big "chain" and is local. So I figure I'll give them a call and wait until Monday to hear back. Nope, a real person answered the phone! Not only a real person but the owner of the company, letting me interrupt his Saturday afternoon, calming me down and talking me through all my options. They got me in their schedule immediately, I was so fortunate to have Pat come out and walk me through everything. Most importantly telling me to call my insurance and put in a claim. Then Pat and Joe proceeded to hold my hand through this whole ordeal. Whether it was to answer my emails, call me personally they answered every question I had and I had a lot. I had never filed a claim before, but they do all the time and their experience was so valuable. They then got everything out, dry, and ready for construction in such a timely matter. They also referred me to an excellent construction company to help with the rebuild. I cannot say enough great things about Gold Coast. And while I hope I never find myself in a situation like this again, I know exactly who to call and I know Joe will answer. read more

Read the fine print closely. Get other estimates even though your water service is off and the plumber recommended them (Black Mountain Plumbing). They overcharge for labor hours (9 hours when they were at the site 4 hours). Labor charges include preparing the invoice, lounging in their van and using their cell phones. Disposal fee is $185.32 even though all they hauled away was a 3ft by 3ft piece of dry wall. The dehumidifier placed at the property had a badly frayed cord and was a fire hazard (rental fee $165/day). Very disappointed read more

We had an unexpected flood occur at our home and we called Gold Coast Flood Restorations to help us with the remediation process. Our experience was beyond amazing. We are so thankful to Mike B. and his team for the quality of service they provided us. Mike and his colleagues (Pat, Roberto, and Joe) were always punctual, professional and very respectful to us and our home. The level of detail and accountability they demonstrated in dealing with the damages to our home was unparalleled. It meant so much that we were able to rely on their consistent communication during this difficult time for us. Mike kept us informed about every step of the remediation process and was so patient with the plethora of questions we always had for him. If it weren't for his consistent communication, we would have been completely lost and frustrated. It was nice to know that we could always rely on Mike for answers to our questions; he was always so knowledgeable and reassuring. We are also thankful for Gold Coast's willingness to accommodate the needs of our family during this entire process in order to minimize stress and disruption to our daily routine (given our situation with a toddler, dog and demanding work schedules). The way they conduct business is astounding. We could not be more satisfied with their work, and highly recommend their services to anyone in need of flood remediation. read more

We had 2 upstairs bathrooms that had leaked through the ceiling to our kitchen and laundry rooms. It was positively anxiety inducing. Kurt and his crew were not only quick to respond, but the extent Kurt went to constantly communicate what the situation was and the next steps, and to keep up with it throughout the entire project was something far too many business overlook and in my opinion one of the most essential. Beyond being professional and courteous, we knew that they all cared about our situation and well being (Ruben was awesome), and made sure we knew how to proceed after their job was done. And they did a fantastic job. The peace of mind they provided made this whole mess of a situation seem manageable. read more

This is now our third time using Gold Coast after broken pipes have caused destruction in our house. This crew is amazing. We have had Mike and his team all three times, and they are extremely professional, they respect the impact and stress of the situations, and they are extremely knowledgeable. They also get on top of things with speed, which is important in these situations. They are the team you never want to see (because you are flooding) but always want to have. Couldn't recommend them more. read more

Professional, smart, and kind from the smart. I liked that they were masks. They spent some real time and analysis locating our leak in the wall. Mike went into our tiny crawl space and shot video as well. Great company. Pat and Mike were fantastic. I also really like how their work teams include a lead technician. You know the team is being led by someone with great knowledge. read more

Mike, Joe, and the rest of the Gold Coast crew were INCREDIBLE. We were referred to them for aggressive mold that was unfortunately caused by poor ventilation and construction of our new home. They were beyond prompt, transparent, and professional and ensured that our situation was handled with the highest level of detail and quality. The communication and follow-up that the whole company provided put us at ease (as much as possible for the stressful situation). They managed to get the project wrapped up before promised and cleared/certified within that timeline as well. What's more, they helped us with a temporary solution to ensure that we would still have access to the portion of our house while we waited for construction to come rebuild. We highly recommend Gold Coast Restoration to ANYONE and they'll be our first call if we find ourselves in similar situations in the future. read more

This company so efficient and responsive when we experienced a recent leak in our ceiling. They were quick to set up the necessary equipment to dry out the damage and answered all of our questions. We highly recommend Gold Coast Flood Restorations. read more

I called and spoke to the nicest and most professional person straight away. He explained what needed to be done, arranged for mold testing and asbestos testing, sent very nice people around to fix the problem and really took excellent care. read more

We had a sewer flood in a townhome we were renting in La Mesa. The entire downstairs of the unit was filled with water from the main sewer line. The property management at the complex was so slow to respond we called Gold Coast to come help us. I talked with the owner Joe and he gave me so much helpful information and was ready have a truck head out with a team within 30 minutes of the incident. The property management finally got back to me and told me I couldn't use them that they wanted to use their contracted company which was Servpro. Bottom line, Servpro didn't show up for NINE hours. Gold Coast was ready to be there within 30 minutes. It was an absolute nightmare and I was so disappointed I couldn't use Gold Coast because I know for a fact they would have taken much better care of the situation. We weren't offered any help with the move out by Servpro so Joe offered his team to help us pack/unpack the moving truck and clean the non-damage furniture. Pat, Ryan, Matt and George were so awesome and extremely efficient. It made what could have been a difficult moving day so much easier. Two thumbs and and many thanks to Gold Coast! read more

I was referred to Gold Coast by my plumber after a faulty valve behind my shower wall was leaking and these guys were great from start to finish! The field technicians were prompt, courteous, explained all the necessary steps, and were very careful of my home throughout the entire process which for anyone who has gone through this knows it is not a pleasant one. They went above and beyond by not only being responsive to all my concerns whether on site or not, but were also extremely helpful with my neighbor who was also impacted by this water damage. read more

Used them back in August for a mold inspection. They did a good job when they came out. They were on time, listened to me and were thorough when inspecting my residence. I must say I was underwhelmed by their Inspection Report and recommendations to fix my problem. Their proposed remedy would have cost a couple hundred dollar and would not have targeted the source of the mold. That point was proved a week later when I hired a hygienist to come out to my place who had much better recommendations to solve our problem. read more

The crawlspace under our house was saturated/wet from our monster 2010 storm and there was some strange looking things emerging on the soil. I was worried it was mold. Bryan and Ryan from Gold Coast showed up and inspected the house and put my worries at ease. They told me it was just mineral deposits and gave me some quick tips to help keep air flowing under the house to help air out the soil. Their visit came and reassured me and my family that our home was safe. If I ever needed their services, I will definitely give them a ring! Thanks Gold Coast! read more

Genuinely can not say enough positive things about Gold Coast. I have now had them work on 3 separate properties of ours (2 being personal homes & 1 being our rental units) and they have consistently exceeded our expectations every time. Honest, extremely knowledgeable, experienced, and thorough, they do the job quickly & efficiently the first time. Not to mention their customer service skills are top notch. Always a pleasure to work with! I would recommend them a million times over. read more

Found a leak behind our fridge and the reviews were great for this company. They came out handled the testing, cleaning, inspections, and kept us in the loop on what was going on for every step of the way. They assisted in recommending an excellent construction company that is handling everything and working with us to figure out all of our options. Couldn't say anything negative about the company, professional representatives, and devoted customer service. Highly recommend this company for any issues dealing with water damage and mold. Also they handled everything with our insurance company and made it very easy to handle the claim. Thanks Joe, Kurtis, Mike, and everyone for all the awesome work. Josh read more

The technicians were professional, and that shows professional management. When they did the job, it was done quickly and efficiently. Recommend them A+++ read more

Great service and great results! We had rain damage around a window in one of our apartments and we gave them a call. There was a fee for the estimate but that got rolled into the service. George went over the process with me and explained everything which was great because I had never had this happen before. They came back today and the dehumidifier had done its job. No wetness-- it was all ready to get new drywall and get fixed up. They were on time and very courteous. I hope I don't have this kind of problem again, but if I do, I know who to call. read more

Personable and professional... When we thought we had mold, our immediate concern jumped to cost. I emailed the company based on the Yelp reviews, the CEO, Mr. Joe Columbo, responded on a Friday night in less then 6 hours. With a young child in the house, we had a number of questions and he took emails nad a 30 minute call to explain options and details that satisfied all our concerns. As a bonus, they recognize military service and apply a discount towards the final bill. All in all, I stopped worrying about the cost and with their help, provided my family with a safe place to live in a quick and professional time frame. Highly recommended! read more

Unfortunately had a leak upstairs that ended up in the upstairs hallway,garage ceiling, downstairs bedroom I knew who i wanted to call and within an hour and a half Gold Coast had their crew of Mike, Matt, Ryan, Pat and Jeremiah out to take care of the damage etc. They are amazing. Thorough, explain everything they are doing, are mindful to protect unaffected areas. I wasnt planning on seeing them again so soon which is what Mike said when he came to the door. Office Mike, thank you for having such a reputable business with hardworking crew read more

I'm a heavy Yelp user. When I see a 5-star or 4.5 star rating, I expect to get my socks knocked off. Gold Coast was responsive, thorough and communicative. Overall they seem to be a good outfit for what they do. But there are some things you need to be aware of before hiring them: 1) They only remove flood damage and mold. THEY DON'T DO ANY REPAIRS. They communicated this in their quote and via email to us, but for some stupid reason we still had this expectation that they were solving our problem. 2) You should consider hiring a general contractor. (S)he will coordinate activities between plumbers, electricians, flooring specialists, etc. so you don't have to worry about it and you will pay a check and have your problem solved. Using a general contractor also makes it clear up front what the total cost will be. After Gold Coast was done, we were still left with hiring someone to re-install our hot water heater, do dry wall, and put down tack strips, baseboards and carpet in our closet. Gold Coast maintains that their pricing is competitive. Maybe we're just lucky, but we know a general contractor that would have done all of the demo, drying, and repair work for about $1,500. We paid Gold Coast about $1,300 just for the demo and mold removal. You could argue that you should go with a specialist to make sure all of the mold is removed. That's fine, and it's kind of a personal preference, but there are reasons why you may not want/get the more thorough treatment. For instance, Gold Coast recommended that we remove our furnace for repair work. It would have been an additional $700 and it just didn't seem to matter so we decided not to do it. Gold Coast had us sign a waiver that they could not repair every place that was damaged. So, we hired a specialist, paid the extra money, and still have no guarantee that we won't have a future mold problem. Again, Gold Coast seems like a great company for what they do, and overall are A-OK. read more

Goldcoast is simply the best in their industry. I have used them myself and I refer them to others without the slightest hesitation. It is clear that their focus is honesty and integrity, but even beyond that they are unequivocally reliable. They are always available and diligently help their clients through the process of bringing their homes back to new. There is not a more trustworthy team in the industry and I am proud to write this review because they've earned it! To: Joe, Mike, Kurt, other Mike (hehe), and the rest of the team, thank you for your outstanding work. read more

My upstairs neighbor's pipe burst which resulted in extensive water damage to my condo. Mike and Chris were friendly, professional, efficient and worked non-stop. They even disposed of my 10x12 rug and sewing table that were ruined. They were absolutely amazing - Gold Coast should clone them! read more

First and foremost, Gold Coast took care of me as a customer, and I have no doubt they value customer service above all else. Gold Coast worked with my insurance, and with me, to ensure that I didn't need to pay any more than the insurance adjuster's estimate, even though the insurance company's estimate was short-sighted. Mike B. was my advocate as I worked through the lengthy insurance claim process, and kept me informed. He coordinated his team, and brought in highly competent environmental and asbestos abatement teams as well. In addition, the work and attention to detail were top quality. You have a choice when you file an insurance claim. Do not hesitate to call Gold Coast; the focus on the customer is what separates them from insurance companies' "preferred providers". read more

Fantastic customer service and work after my kitchen drain pipe burst. I really appreciate the advice on the process with plumbing and insurance, referrals to additional good vendors, fair price and clean-up of my kitchen. I felt well-informed during the process, from both Mike and "Office Mike". Really helpful and friendly people - it's great to support such a good local business with people who care about results and customer relationships. read more

I can't recommend them enough! I called in the evening, panicked that my new home was flooding, and Mike answered right away and got me scheduled for the next morning. He and Joe were awesome to work with and gave me a fair price and a lot of empathy, which was appreciated because it was such a bummer. They dried out two rooms in the house and were very pleasant, easy to communicate with, and responsible with COVID-safe practices. I hope to never need their services again, but will definitely go back to them if I do. read more

Water pipe leak in our wall. Gold Coast came out within the hour and cleaned everything up and started the drying process. 100% top notch service would definitely recommend. read more