1. Xpress Restoration

0

Chula Vista, CA

Xpress Restoration

4.3 (60 reviews)
Open • Open 24 hours

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20 minutes

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100%

Services - Xpress Restoration

Mold remediation

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Recommended Reviews - Xpress Restoration

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Reviews With Photos

Unfinished kitchen
Natalia G.

AVOID AT ALL COSTS. This is your typical contractor nightmare, they tell you one day and continue to push it out and push it out. Next thing you know the date is pushed out 3 months. My kitchen was still incomplete by the time I moved in (pictures attached). My brother is handicapped (they knew this) and they told us we could move back in, and that there was just a few more things they had to do. That was a blatant lie and the apartment was in a hazardous state not only for everyone but especially my brother (the bathroom was a death trap). I'm appalled by the disgusting service from Xpress, they stole thousands of dollars from me and have showed no remorse, or intention to fix the situation. Look anywhere else! No other family should go through this.

Damage to vanity
Alexandra B.

Omar and the mitigation/demo team were great! Very helpful, reliable, knowledgeable and always kept me in the loop. I was immediately very impressed with this team, they boxed up all my personal items and always cleaned up at the end of every day. The restoration part was very disappointing. To start, after someone came out to get an estimate for the repairs, I somehow fell through the cracks because I had to follow up with them as to when they would begin the work. I was told the repairs would take three weeks (this would put me into completion after Christmas). The repair team seems to be very careless and didn't communicate with me very well as to who would be coming next or when. Many times, they would just show up at my door, without notice or a heads up. I was constantly having to follow up and ask if anyone would be coming by to work on repairs. While replacing my bathroom vanity, they damaged my bathroom door, didn't inform me of the damage and I only found out because they painter they sent out to paint the bathroom was also instructed to paint the door they damaged and patched up. After they "fixed" the door it still looked horrible. They also chipped my vanity. After multiple attempts on repairing the damage on the door, it's now January 18th and it's still not done. Another thing is the repair team didn't seem to communicate with the mitigation/demo team. A day before the painter was scheduled to come paint I was asked if ai had the paint. I told them that I did not have it so they then had to cut out a piece of the wall that wasn't replaced to get a color match. Then the painter was told to paint my garage ceiling white. After he began paining he showed me how the ceiling was not painted any color and he believed it was just texturized. I agreed. His foreman told him it was primer, so the painter was instructed to primer it. He only primered the parts ceiling that were replaced, which was about half the ceiling. As a result, half of my ceiling was primered and the other half just texturized. So the painter ended up coming back and primerring the entire ceiling to even it all out. Again, I was told this was going to be a three week repair in early December...it's now mid January and it's not done!

This has been one of the worst experiences that I have had. I had just closed escrow in the my condo and I was doing some changes on my teenage sons bathroom, my sons has a prosthetic leg due to a type of bone cancer he had a few years ago, so I hired a plumber to replace the bathtub and maintenance turns on the water 3 hours before they were supposed to. I had major water damage all over my condo , walls , floors , kitchen 2 bathrooms . I called my insurance company and they were going to send a restoration company , then a family member recommended Xpress , I called Leo the owner and he immediately arranged with Omar (Xpress employee ) to come pack my entire house and put everything in storage , and the contract was that once my condo was ready in December they would come back and unpack everything the same as it was. after I moved out , thats when the the problems started, there had to be an abatement and a mitigation before repairs, and the insurance company did take a while to send out the checks to fox the condos. Once Xpress started to work on the condo there was a very very bad lack of communication, Gilberto who was the project manager would not answer my messages , I had had to constantly be calling for updates, I would go to my condo and nothing was being done . In November I called Leo the owner and explained the situation I had the Airbnb until December 17 which was the day I was supposed to move back in my condo , to make this story very short I move into my condo on December 26th. I had to move to 2 other Airbnbs with my family , my son and 2 service dogs. Nobody cared that was struggling to find a place to spend Christmas and to find proper accommodations for my handicapped son. On December 23 Gilberto send me a voice message promising my condo would be ready on December 26 and my son would have all the accommodations my son needed. On December 26 I move in and there was no kitchen, both bathrooms were not done at all, my sons bathroom was a total hazard for him with screws, nails , equipment on the floor , it was dirty and it smelled the unpacking was not done the boxes were just thrown in , I understand it was hard to unpack because the was no bathrooms or kitchen, the packing and unpacking service was $8,000 dollars at least a partial refund should of been done. My family and I had to stay there and clean and Xpress was still not doing the job, I had to fire Xpress and hire someone else to finish the bathrooms and kitchen , I had to repaint and the flooring had to be fixed. The vanity I had picked through express was installed wrong and I had to go buy one from Lowe's, I had to have someone else fox my sons bathroom and the master room bathroom, 2 doors were lost and part of the shelves of the closet. If your care about your home and family don't hire Xpress , they completely took advantage of my family situation and did not care. I will post pictures of what my condo looked like on December 26th when I moved in , after I had been promised it would be prefect the only thing I was told by Gilbert that would not be finished was the kitchen but it would be done by December 30th. Almost 1 year later i am posting this bevaie I did want to take care of this in peace although I did not receive a reimbursement for the unpacking or the fact that I had to repaint and fox the molding , and clean etc..... this is something that is now going to go through the courts unfortunately. Pictures below are like my condo was passed on to me when I gave the voice message and texts that it would be perfect except for the kitchen and that my son would have the appropriate accommodations.

Lor N.

They are the most professional contractors we have ever worked with. The crew always showed up on time, very easy to reach, and were very honest. Leo, Luis, and Steven pay very close attention to detail. Our home now looks like a model home after severe water damage to the entire first floor. They made it easy to deal with our insurance adjusters.

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4 months ago

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Leonardo V.

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8 days ago

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1 year ago

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1 year ago

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2 years ago

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3 years ago

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2 years ago

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6 years ago

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Leonardo V.

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4 years ago

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Leonardo V.

Thank you for the trust and opportunity to help you.

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4 years ago

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Leonardo V.

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2 years ago

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Leonardo V.

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7 years ago

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Leonardo V.

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4 years ago

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Leonardo V.

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8 years ago

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8 years ago

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7 years ago

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Leonardo V.

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7 years ago

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Leonardo V.

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14 years ago

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9 years ago

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8 years ago

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Leonardo V.

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8 years ago

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9 years ago

Great customer service! Omar was puntual, professional and honest! Great company to keep in mind for restoration needs.

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9 years ago

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Leonardo V.

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9 years ago

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10 years ago

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7 years ago

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Leonardo V.

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14 years ago

Affordable, professional and excellent craftsmanship. Thanks for the job well done guys.

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14 years ago

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13 years ago

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Leonardo V.

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7 years ago

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Leonardo V.

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12 years ago

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9 years ago

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13 years ago

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11 years ago

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Leonardo V.

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10 years ago

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11 years ago

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10 years ago

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8 years ago

This company is horrible. They overcharge you and their staff is so rude. Do not do business with this company!

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Leonardo V.

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13 years ago

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Page 1 of 2

Ask the Community - Xpress Restoration

Review Highlights - Xpress Restoration

“I called Xpress Restoration a little frantic and the owner Leo assured me they would quickly be on their way.”

Mentioned in 23 reviews

Read more highlights

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There happened to be some water type stains on our two year old couch and Bello Express cleaners…read morecame in and made our couch look brand new! Absolutely impressed by their professionalism and service and their work. They come in and let you know right away what needs to be done and provide you with options. If you have invested in your furniture, you also need to invest in maintaining its condition in the future years to come. Bello came in and did just that for us. Will definitely use them again. Thank you!

Quality Restoration Services

Quality Restoration Services

(22 reviews)

I highly Quality Restoration. When my icemaker leaked, I had another company come out initially to…read morecheck out the damage. They missed a lot, and if I had followed their recommendations I would've been left with mold in the walls and moisture under the travertine flooring. As soon as Steve from Quality Restoration came out, I knew I was in good hands. He had such a confident and calming approach, and educated me on what I was entitled to from my home owners insurance. Luis, Christian and the whole team were so kind and professional and worked really hard to make sure I was happy with all the repairs, every step of the way. At first I wasn't sure if I could trust everything that they said since I don't know a lot about remodeling, etc. However they proved themselves to be honest and caring, and they basically held my hand through the entire process. Luis even gave his input on many design decisions, which was so helpful. They went above and beyond, and I am so happy with the final results. I will continue to call in them for any future restoration or remodel needs. I am so appreciative of what a great job they did!

Excellent resto company. Luis and his guys were always on time, communicated well, and open to any…read moreminor changes that were needed. I got other bids on different parts of the project, and Quality usually had the best offer. I'd recommend them to anybody looking at remodeling or restoration jobs.

Dryfix Services - Before the dryout from a catagory 3 loss.

Dryfix Services

(10 reviews)

Otay

Dryfix is better than Home Depot Design Center…read more Chris and Jaime did a great job of communicating with my wife and I from start to finish through or condo remodel. Dryfix gave us a huge selection of vinyl flooring and carpet choices and we used them to paint as well. Our place came out looking GREAT and we'll be using them again for future projects.

There is NO way that the reviews on here are real or maybe they are better at restoration but when…read moreit comes to construction/remodeling Dryfix Services are THE worst! I've had them working in my home now since October for a job they told me would be done, Dec 5th. It's almost February. I can't even begin to explain everything that has gone wrong but here are the highlights: Sales guy named Sergio who promised the moon and the stars, all was a lie. Contracted a guy named Manny who would never show. Ambiguous quote that the owner Jaime could not stand behind and has tried to go back on several time now. Project manager, Chris as much as I want to like the guy, promises only get you so far. Workers have chipped my new vanity, cracked tiles, scratched my new toilet seats. They couldnt even center a showerhead in one bathroom and the hot water comes out cold in my other shower because the faucet was installed wrong. Has issues with countertops being installed. The first bathroom was not supposed to have a backsplash because I had a tile wall behind. The second bathroom needed a backsplash because there was no tile behind. Of course, they got both bathrooms wrong! It's literally been like this almost every day of the project. Everyone points the finger at each other while the owner Jaime has his assistant Gabriela send invoices for material costs that we never agreed on because they overpromised. No accountability. No time management. No respect for working Mom. The only guy who has done a good job is the tile guy Eduardo who has to keep coming back and redoing work because the other workers can't get the job done right the first time. I've literally never had a vendor drive me so insane in my life. Everyone warned me that contractors can be terrible but never in my life would I have imagined the stress this company could cause me. Do yourself a favor and look elsewhere, no matter how cheap their quote is or what other reviews or even their references (I called) say!

Xpress Restoration - damagerestoration - Updated October 2026

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