Superb service and follow up to completion. I had an in-home flood last year and this company was referred to my by my insurance claims adjuster and flooring contractor (whom I trusted, having worked with her previously). Quality Restoration was straightforward with me, providing accurate descriptions of complexities and times of repair, unlike contractors involved in demolition and water mitigation preceding their stage of repair. They also agreeably removed and relocated wall art that was left behind (curiously!) by the movers. I was pleased with the professionalism of the owner, Luis, including the office personnel and all Quality company workers involved. The follow-through is value-added, in my opinion. They were fair and extremely considerate of handling the details needing attention/touch-up to my satisfaction and for this I am very grateful and cannot praise and recommend "Quality Restoration" enough - for living up to their name. read more

Excellent resto company. Luis and his guys were always on time, communicated well, and open to any minor changes that were needed. I got other bids on different parts of the project, and Quality usually had the best offer. I'd recommend them to anybody looking at remodeling or restoration jobs. read more

Their quality of work is great. Workers are well experienced. I highly recommend this company if you need quality restoration.

Worst experience with my tenants and me. Owner was could came out give the insurance company estimate. After that problems with the workers. Most workers didn't speak English causing communication problems with tenants. Didn't take out trash daily just threw it in the closet left it. Tenant asked them not to park in the driveway but they did. Tenant got flat tire from nails left behind. Tenant had to sweep drive way every night after they left. When they installed vanity instead of adding small piece of pipe for the angle, they just cut a big whole in the back to make it work. Plumber walked off the door because he didnt want to wait till something was moved said "it was above his pay grade to wait". Not a good service. read more

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I highly Quality Restoration. When my icemaker leaked, I had another company come out initially to check out the damage. They missed a lot, and if I had followed their recommendations I would've been left with mold in the walls and moisture under the travertine flooring. As soon as Steve from Quality Restoration came out, I knew I was in good hands. He had such a confident and calming approach, and educated me on what I was entitled to from my home owners insurance. Luis, Christian and the whole team were so kind and professional and worked really hard to make sure I was happy with all the repairs, every step of the way. At first I wasn't sure if I could trust everything that they said since I don't know a lot about remodeling, etc. However they proved themselves to be honest and caring, and they basically held my hand through the entire process. Luis even gave his input on many design decisions, which was so helpful. They went above and beyond, and I am so happy with the final results. I will continue to call in them for any future restoration or remodel needs. I am so appreciative of what a great job they did! read more

I have worked with Steve, Francisco, Luis and Naomi now on two separate occasions for BIG jobs that were unplanned. Their customer service, attention to detail, and including me in decision-making was exceptional. They made recommendations that would not break my budget, and helped me to see short and long-term benefits in the repairs that I was making. They earned my trust and in an instant I would recommend them to anyone. I also came to appreciate their knowledge of the insurance process, and the positive relationship they developed with my adjuster. All the details can be mind boggling, but they helped me through the process while not making me feel "dumb", they actually worked to help me understand and learn more about the project from beginning to end. read more

I live 500 miles away from my property in San Diego, so to me it was super important that whoever was going to take on my project had to be REALLY on top of it. My project required was splitting one big house into a duplex, which meant building an entire kitchen from scratch, dividing the floor plan and adding a laundry closet. Steve with Quality Restoration Services checked all my boxes. When you speak with him you can tell he knows how things should be done the correct way. He doesn't cut corners, he thinks about safety, functionality, aesthetics. I never really had time to come down and check on Steve's work, but he did a great job at sending updates - even photos. When it came time for me to make decisions, he provided his professional opinion when asked. He is so patient, optimistic, and highly professional while still being a friendly guy. I wish I could give Quality Restoration Services more stars - my project was completed on time, on budget, and the results are better than I ever could have imagined. How often does that happen? Even after the work was done and Steve was out of the picture, he was still responsive to any questions I sent him or when I needed help with other little things (he's got great contacts). I cannot emphasize how thrilled I am with the beautiful results. My one big house with too much space is now two spacious units, each with their own kitchens and laundry. Steve understood my vision and made an enhanced version of it my reality. Everyone compliments my new kitchen, and I owe it ALL to Steve. read more

Quality Restoration Services - Steve took my big house and split it into a duplex - my empty room morphed a beautiful kitchen and laundry closet! - Damage Restoration Near Me - Chula Vista, California

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First let me say I am a total novice at this kind of stuff. Its the last thing I thought I'd be dealing with. Had an unexpected water pressure regulator fail, ( What's that??) which cause a flood all on my bottom floor, throughout the bathroom, kitchen, Washer/Dryer, pantry, kitchen and dining room. In addition, after the flood remediation people opened up the walls, etc, found mold, which was created by a pre-existing event which meant more cutting and demolition. UGH! Called Steve Wang as he was on a list of possible contacts from my insurance. He was out to give me an estimate for mold remediaton and possible restoration. Very professional, on time and easy to talk with. I had to fix the mold problem first. I didn't go with him for that because of price but still wanted an estimate for restoration after the mold was taken care of, as I see from here, he does great work. I was impressed by his VISION which I didn't have, talked about possibilities regarding fixing my place. Quartz instead of granite? All new cabinets replaced, top and bottom, not just using the old, bottom faces from the old cabinets, as that is what the insurance paid me for. He was very responsive to e-mails in a timely manner! Long story short, I was out of town and sick when I had to make a decision with whom to go to to remodel/fix my place. Steve was able to come in with my insurance bid for the most part and do the remodel in a timely manner compared to another contractor where it would take 5 weeks for the cabinet guy to be available. In addition, he had worked with my insurance company many times before and had a good reputation with them. Since I was in a position where I could not live at my place due to a severe allergic reaction, I was put in a hotel after the mold remediation, I was reassured by Steve, his workers were bonded and he had insurance plus a lock box while they did the work. They kept me updated and were easy to communicate with via phone, txt or e-mail. Steve and Luis ( Steve's partner) are customer oriented! They stayed TRUE to their WORD, were SOLUTION oriented, addressing any concerns I might have, and KEPT their promises! Anything that came up unexpectedly, i.e.need new pony wall as the old one is unstable, they had reasonable prices. Steve had my cabinets customized to fit my needs, in addition he was able to put back my pull outs I had before and make storage under my sink. Steve was able to get me a new sink which I love, at a really good price. Also, because of my asthma and being hospitalized, I was concerned about coming home and wanted to make sure the place was clean, so I didn't have another reaction. Steve and his people did a FABULOUS job and didn't charge me extra. I was thinking I would have needed to hire a cleaning agency but didn't..WOW! Very THANKFUL for the outcome. My next door neighbor, saw their work and took their card, as he was very impressed too. :-) Thank you Steve, Luis and all those who worked hard to make my place like a "home" again after being gone 9 weeks! Best regards~ Katherine read more

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Fabulous customer service; attention to detail; and practical knowledge what to customize vs. what to purchase off-the-shelf. I used Quality Restoration Services for a major insurance claim water leak, supplemented with some kitchen and bathroom upgrades. Steve and Luis worked with the claims adjuster, so I didn't have to worry about the insurance portion of the work. They promptly completed all paperwork necessary for mortgage company escrow of insurance settlement funds. At the start of reconstruction, they worked with me to establish themes for floor coverings, bathrooms, and walls. They stayed one step ahead of me throughout the process, making sure I made more detailed decisions to support the reconstruction schedule. They have a keen knowledge of contemporary trends in flooring, wall finishes and fixturing. And they very professionally walk the line between respecting your preferences vs. making recommendations. When they encounter obstacles, they have a variety of mechanical and electrical resources available to provide solutions. And when they find a more cost-effective solution (in my case, using off-the-shelf vanities instead of custom ones), they propose it. They are very detail-oriented, and insist on doing touch-up work to high standards. Most importantly, they are great to work with. They always respond promptly to all questions about in-process work. And if you propose changes, they will price it but also give you their perspective how much value they add. I strongly recommend them to potential clients, and would use them again (though hopefully I won't have another water leak! read more

After a plumbing, disaster, we had a complicated restoration project with many stages (floors, walls, new bathroom fixtures and more). We really appreciated the outstanding group of skilled craftspeople who came to our home. We especially appreciated the environmental testing and the environmental care in replacing tile with lead in it (fortunately, we had no asbestos). And we really, really appreciated the excellent communication, care, and attention of Lauren, who coordinated and communicated about everything in a timely manner (I'm sure others are equally as great)! THANK YOU!! read more

We are extremely happy with the work that Mr. Wang, Luis, and their team provided. They were very pleasant, professional, and thorough. After my dishwasher caused huge water damage in our kitchen, our insurance agent recommended Mr. Wang's company. Specially, we want to thank Luis and the team. Luis gave many suggestions when we couldn't decide what to choose and contacted us frequently. If anyone to have 100% satisfaction, Quality Restoration is the answer! read more

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Exceptional company and workmanship!! All professionals from the top down, very straightforward communication and didn't waste my time. Steve came in and made an honest assessment, followed by his team who completed the work so quickly and with exceptional quality. They over delivered! I didn't know there were still companies like this out there. read more

Steve and his team repaired our backyard fence numerous times after being damaged due to cars that have run into it (we are near a major street). He is always reliable and gets the job done quickly. We have had some heavy rains that delayed work and he is is responsive no matter how big or small the job. Not only did we have fence damage but Quality Restoration was able to assess potential damage to the sprinkler system and surrounding landscaping. He was quick on getting us an estimate for repairs so we could submit to our homeowners insurance for a faster turnaround. Our little ones run around in the backyard and being on a major street, we wanted to get repairs done ASAP. It is so nice to have a contractor that we can count on, they're so hard to find these days. We will always call him for any remodels or repairs, thanks Steve. Highly recommend!! read more

Well, it's been over two years since the company repaired my water leak damaged flooring in my mobile home. Let's start with their workers cutting through my air conditioning duct and supporting beam under the floor. Then there was the removal of the furnace unit that was totally unnecessary since no work was done in that area. The completed job looked OK with the exception of the floor vents not properly attached to the sub floor. After the job was completed I was asked to submit a review. I wrote a honest review of of all the discrepancies involved with the repair. The company did not like my review and kept calling me to change it to a favorable review. I reluctantly changed it to reflect a better review. About a year ago my bathroom floor started making a creaking noise. I believe it was due to the new flooring joint not reinforced properly. Bottom line is that I would not deal with this company again. read more

Can't say enough about Steve and his crew! My home was flooded when an upstairs toilet decided to spontaneously overflow while I was out of town, the damage was quite extensive in the downstairs due to the water having plenty of time to seep through floors, walls, ceiling, etc. So, in a panic I reached out to the first emergency dry out service I could find (Not Steve). A few days into the process, at the recommendation of my insurance agent, I had Steve come in for a second opinion. Steve noticed things about my home that the other company did not, namely that I had radiant heating in the ceiling, so the heat should have been cranked up from day one to begin drying the ceiling. Also, due to the radiant heat, extra care would be needed to try to keep it in tact. Unfortunately the heating system couldn't be saved, but the fact that he recognized this feature of my home and at least tried to save it, really meant a lot and shows how thorough and skilled he is. Throughout the whole process, Steve has been a reliable point of contact for me with the insurance adjusters, pretty much taking on the entire burden of getting coverage for every single part of the remodel, I barely had to lift a finger. He knew all the necessary steps to make this as painless as possible even though we seemed to hit a bump in the road literally at every turn. Steve was knowledgable in his advice, helped me to make the right choices in material, and just an all around great sounding board. His crew is wonderful, they were texting and calling me frequently with updates, and their work turned out fabulously! Of course, after a big job like this you always find a few little things here, some paint splatter on a base board or some other minor aesthetic detail, but one text message to crew member Louis and he was out there instantly to fix it. I can't say enough about my entire experience with the whole team. read more

I called this company and spoke with Cesar , he was very professional and very honest on costs. Ruben came to my house and preformed the work and the work was done fast and accurate. I was thoroughly impressed with Rubens honesty and professionalism. I highly reccomend this company! read more

Steve is - by far - the best contractor I've ever worked with. Why? Steve communicates and does it in a timely and clear/consistent manner. Customer service and focus is very important to me - and while other contractors bid my job - and some never even emailed me a bid, Steve clearly understood what needed to be done to fix the extensive flood damage to my condo and worked diligently with my insurance adjuster and my HOA. This ensured that my insurance paid for the damage and the repairs met the quality standards/requirements of the HOA. He made it easy for me to get through the process. I decided to add some money to the project and fix some other things I did not like about my condo. Steve helped me with my design decisions (layout of countertop, counter tops, tile, tub, shower enclosure, baseboards, flooring, etc.) and it turned out great! I wanted a modern/timeless look and that is exactly what I got. I now rent the condo furnished and I get a lot of compliments regarding the design from tenants. Also, Steve helped me save a lot of money by helping me understand the difference between tile and vinyl flooring - it's a rental and the vinyl exceeded the sound dampening requirements of the HOA and saved me thousands. I've recommended Steve to four friends now and will continue to recommend (and use) his services. One final thing - I forgot a rather important item in the kitchen (garbage disposal button - flush mounted) until after the punch list was completed. Steve didn't flinch when I texted him that I'd forgot - his team knocked it out right away - and I was very happy indeed! read more

We used this company for a condo in Pacific Beach. Steve was very responsive, professional, sympathetic, and thorough. The work was completed quickly with quality results. I would definitely use this company again as I was highly satisfied. read more

Steve and Luis were great. This was our third flood and third time dealing with insurance companies and restoration companies. Steve and Luis made it easy and as painless as possible. They communicated well...always keeping us in the loop. The crews doing the work were prompt and highly professional. They hit each timeline and ultimately delivered a great finished project. Quality Restoration Services is a first class operation. read more

Steve and Luis were great to work with. Once we were able to sign the contracts they quickly scheduled the work crews and planned out the days needed. My place looks better than before the damage too place! Best of all, Steve worked with my insurance company and budget to get the job done. I highly recommend them. read more

We highly recommend this company. Steve was super easy to work with. He was very responsive to our needs, and attentive to all the details of our restoration. We had a water leak and the work entailed replacing travertine tile, drywalling, painting, etc. Steve and his workers were all very professional in their work, friendly, and provided quality work. Was very happy with the results. read more

This company was fantastic to deal with. So responsive and accommodating. Steve was wonderful and my house was returned good as new in a very short time. read more