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    Ulta Beauty

    1.8 (84 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Ulta Beauty

    Haircut

    Ulta Beauty Cosmetics & Beauty Supply Photos

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    I want to start off with the customer service I received was very good despite this being a one star review. I am reviewing the salon for a haircut I received. I desperately needed/wanted a hair cut before Christmas and my normal salon was booked. My hair was just irritating me and weighing me down. I wanted a change. I booked an appointment here and got in relatively fast. I wanted something around my collar bones as I felt that length was flattering but I wanted some layering too. Pictures are attached of my starting length, what I asked for, and what I got. When I first showed the girl the photo of what I wanted she said "OH AN A-LINE" and I corrected her and said kind of. I like that her hair isn't drastically longer in the front. And she said she understood. I showed her the photo twice. She did the classic hairstylist thing where they turn you from the mirror so I could have some big reveal when it was done and we chatted while she worked. At one point I snuck a look and realized how much she had chopped off vs what I wanted and it was a very drastic a-line (picture "can I speak to the manager" memes) and she kept giving me more and more layers. I was trying to not cry. And I know most people would freak out but I am pretty soft spoken and was more worried about her getting hurt that I was upset than my hair being wrecked. I told her I didn't want anymore layers and that was enough and that I needed the front pieces trimmed as I said before I did not want just my front pieces long because I didn't want an a-line. I'm not sure I would even classify the photo I showed her as an a-line. I'm sure she could tell I wasn't happy as the rest of the appointment was extremely quiet. Rather than complain in the moment I was a fool and paid and left. I cried in my car. I facetimed my boyfriend and my sister. Both were shocked. I'm not one to go and ask for a refund on a service but the more I looked at it and tried to style it the more I cried and angrier I felt. I kept going over the appointment in my head. I showed the girl the photo twice. I explained what I liked about the haircut I wanted. It was a week before Christmas and I was feeling the ugliest I ever have. So I decided I needed to go back and ask so I could get some type of extensions to hide my hair. The two managers I spoke to were very nice and understanding. I showed them the photos and they weren't sure what went wrong communication wise. Ulta has a dumb refund policy where it has to be approved at a district level and if you receive a refund you can never receive any type of service there again. So if I did get my brows done at the brow bar (at any store) I would be pretty much banned from doing so because I was unhappy with a haircut. I told them I didn't care and I just wanted a refund. They were able to waive it at the district level and just gave me the refund then because they wanted me to give the salon another chance. This is never going to happen but I appreciate the thought. Another really nice thing was a different stylist was in the salon while I was there speaking to the managers (if the haircut fits) and she offered to spend some time with me for free to show me how I can style my hair so I can like it and offered to do that for free before any parties/holiday events I might have. I didn't have time to take her up on this and at that point I didn't really want anyone touching my hair. The aftermath of my hair cut was crying every single time I styled my hair or clipped on my extensions. I just stopped doing it because it just sucked having to hate myself every time I looked in the mirror. I know that sounds dramatic but hair is such a personal thing. Everyone says it's not that bad until it happens to them. Thankfully I work from home so I've been able to avoid heat and just let it grow. Unfortunately my hair grows slow. It's barely at my shoulders now. Long story short- got the worst haircut of my life despite showing my stylist a photo twice of what I wanted. Everyone was very kind from start to finish. I'm not sure what happened with the girl who cut my hair. Maybe she was distracted or got the idea that we were doing a drastic A-line and just ran with that? Overall, I would not get my haircut here again even if I was desperate. Lesson learned and I will just wait for my regular salon to have availability.

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    8 months ago

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    5 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    9 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    10 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    7 years ago

    If I can give them less than one star I would do. There are not welcoming their customers, not organized, I don't like being there.

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    8 years ago

    Just got a 60-min hydrating facial with Ashley. She was great!!! Very sweet and knowledgeable!!

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    9 years ago

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    7 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 3

    Ask the Community - Ulta Beauty

    Review Highlights - Ulta Beauty

    Regardless of the negative feedback that I have read, I have been going to Heidi in the Salon for over 4 years now.

    Mentioned in 3 reviews

    Read more highlights

    Cara Mia Dermatology - Kelsey Coffran, NP

    Cara Mia Dermatology

    1.7(75 reviews)
    1.8 mi
    $$$

    DO NOT use this place- when you rely on a health provider you want then to care about your health,…read moreyour time or at least their own business, but none of that seemed to be the case. They should probably rename the place from Cara Mia to "we don't Cara about You-a". The short version is I had an appointment, they sent me a reminder text at 3:38 the day before the appointment, and I showed up and they tell me my appointment was canceled the day before...yeah, the day they sent the reminder text. THEY NEVER NOTIFIED ME THEY CANCELLED- I learned that at the counter. At first they just said I wasn't in their system. When i showed them the confirmation text that had their businesses name, their address, the appointment time and date, along with the providers name and credentials, they then said it had been cancelled. Now, I don't know (yes I do!!), shouldn't one expect a profuse apology for canceling your needed healthcare and wasting your time, and not notifying you of the cancellation? And then, I don't know, try to reschedule with you or potentially call to see if other clinics in their network (they are in a wider network) could get you in especially given there was a serious health concern? NOPE! The staff chose to argue with me about whether I had an appointment. So now we know the management either never trained their staff on appropriate responses or the staff were insolent and refused orders...yeah, basically it's on the management. There is much more to the story (continued below) but you get the gist. For entertainment purposes you can keep reading this if you want. The reason given for the (un-notified) cancellation ended up being that they didn't take my insurance. But wait! - the plot thickens. I wanted to do a full body scan for skin cancer and had been to this place before so called and they scheduled me. As you may know it can take weeks or months to get an appointment. I get a call as the appointment was approaching that it was canceled because they didn't take my insurance (yeah, it gets SO much worse for Mia No Cara about You-a). I had an app scan of a mole that indicated it should be looked at as soon as possible (it said moles like that may develop into melanoma). So I had a call from THEM saying that they NOW ACCEPTED my insurance! Because of the urgency I accepted their first available workable date. Consider this businesses level of incompetence: they CONFIRMED they took my insurance, they sent me reminder texts and I confirmed my appointment, they CANCELLED with NO notice because they said they DIDN'T take my insurance, and they offered ZERO assistance to help the customer with a serious health concern. Ask yourself would you ever use them? No? Good, spare yourself heartache.

    Thank you, Jane & Jacky for the professional & friendly care yesterday at my appointment. The…read moreentire staff was welcoming.

    Photos
    Cara Mia Dermatology - Maggie Catalano, PA-C

    Maggie Catalano, PA-C

    Cara Mia Dermatology - Kylie Fuller, Aesthetician

    Kylie Fuller, Aesthetician

    Cara Mia Dermatology - Taylor Carroll, Aesthetician

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    Taylor Carroll, Aesthetician

    SEPHORA

    SEPHORA

    2.3(4 reviews)
    2.1 mi

    I was shopping and a woman named Christy helped me so much. She asked my skincare needs, then let…read moreme sample several products on my arm that she suggested. I bought two new products that had not known about before that were much more economical options. I am so happy with my new skin care routine.

    I waited a while to write this review to see if I felt differently. But three days later and I…read morefell like I would rather go to the dentist than walk into this store. I had a simple question about under eye concealer, girl #1 didn't want to help, than passed me off to girl #2 who did not want to help me and finally passed a 3rd time to someone who knew nothing! I can never get help, they all act like I am bothering them or they are doing me a favor, it is GENZ Hell in there. NEWS FLASH, the mature skin ladies, have the money! Why pass me off 3 times. I was pleasant and nice just looking for guidance. Also this last time visit, I had purchased Tower tinted moisturizer that when I opened it, the bottom exploded all over me and my cloths. It was terrible. The associate was very unconcerned with this, never saying oh no I am sorry, but shamed me that it was past the return period of a few days. I explained I don't like coming in here so I bulk up on products and had just opened this one. She reluctantly made a one time exception, but made sure I knew, never do this again, like I was a child. GAG! No worries, I won't and I won't be back!

    Photos
    SEPHORA
    SEPHORA
    SEPHORA

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    Ulta Beauty - cosmetics - Updated May 2026

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