Came for my free birthday gift today. There was a line of 9 people, one cashier and five others walking around the store. Very confusing. Pleasant staff but she didn't say happy birthday read more

Ulta Beauty - July birthday gift - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

I was in the shop and while checking out the woman at the register was pretty rude (not sure of her name though). She asked why the container I was purchasing was opened and I said that I opened it to adjust the wrapper a bit. Then, she said "just so you know you're not supposed to open them" even though I was purchasing it??? read more

Victoria at the hair salon is amazing. She's a master colorist stylist. She is consistent, honest and caring and she listens to you. I won't go to anyone else always happy with what she does. She's amazing. If you're looking for a stylist, you trust look no further highly recommend her. read more

Stopped by with my mom this week to get some makeup and hair stuff. The staff were all very welcoming and helpful. Lin assisted my mom and I with picking out products and when the shade I wanted wasn't in stock suggested store to door shipping! When we checked out the cashier helped us with several questions and helped me get my birthday gift which wasn't showing up in the app. There was a confusion with a deal going on and she got her manager to help us out and honored the offer. The staff made the experience very enjoyable! read more

I go here often and they are usually pretty stocked, sometimes super busy but today there wasn't a long line to check out. I koce how ulta always has testers especially with high end items that way you can really try the product before splurging. Overall I like this location and I always get asked if I need help with anything :) I couldn't find the deodorant area so it worked out. read more

Ulta Beauty - Entrance - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

I desperately needed to restock/replace my beauty products that have been around for too long. I stopped in the Oracle Road location with my old empty brow pencil and empty eye liner pencil hoping to find a match with no luck. There were several people in the store that had store associates helping them and being 71 years old I started feeling invisible. A young woman caught my eye and she smiled and asked if I needed help. Yvonne had no idea how much. She was the most helpful person I have encountered in a long time. My beauty needs have changed a lot and she took time to show me different products that would help address my current needs and showed me how to use them. Thank you so much Yvonne read more

Ulta Beauty - Felt beautiful - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

Went to the salon for a signature cut a few weeks ago. The scheduling was really easy online and the stylist, Yazi, was very kind and professional. We didn't get started on time and I had to wait about an hour after the scheduled appt, but Yazi was keeping me updated throughout the way and I was able to walk around. I'd come back, it was a good service for the price! read more

Great store, wonderful employees! Shout out to michael, could not have had a better perfume experience.

Didn't know what to buy, Dianne helped me out and she was so nice and easy to talk. I appreciate how safe and comfortable she made me feel. This was the BEST shopping experience of my life. DEFINITELY recommend this location and asking Dianne for help. read more

Whose dumb idea was it to hot glue ALL the mens colognes down? They have 3 shelfs with the lowest being 12in off the ground. So if I want to test on my skin, I have to essentially lay down on the floor to spray it as they never have the spray papers filled. Oh and when they do, it's printer paper cut into uneven strips, very professional... "Do not lift testers" my ass. Just go somewhere else that is properly managed and staffed so you can functionally use and smell their testers without breaking your back. read more

Ulta Beauty - Hot Glue - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

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I went in today at the Spectrum and the associates were very helpful Gabby and Ashley. If you want good customer service this is the location to go to. read more

Nothing but good things to say about this location and about Korinne. I have a hard time actually taking care of myself and going in to places for appointments. Korinne, with her kindness and personality alone, has made it so much easier to get to an appointment because I know when I get there I won't be judged and I will have at minimum 1 good deep belly laugh. Today, I had a few lol so that's a plus. I like to be comfortable. I come in dressed down and still receive the best service from everyone. I've been to a few places who like to follow you around like you're gonna shove stuff in your pockets lol but not here. Like I said before, I struggle to get places and I struggle to feel comfortable when I'm out. My experience here has made it feel nice. I know I don't have to dread coming here. Thank you, Korinne. Your kindness and understanding is deeply appreciated. You are a special human read more

Thankful to the manager for helping me with a not so great experience... had an elite stylist cut and total blonde my hair, and walked out dazed and confused by my razor and clipper-based soft pixie cut request, and some shade of greenish, yellowish, smokey grey coloring. Walked in to figure out what could be done to fix the coloring as my primary concern, and the manager helped by having another stylist lift and tone my hair. It looks better than it did, and I can live with it. Now, I just have to wait for the cut grow out. read more

This particular Ulta is just not well managed and yesterday was no exception. Right when you walk in, the entryway has dirt/trash on the floor. How hard is it to get a broom and make sure that area stays clean and welcoming? Not crowded and yet hard to find help. There were two people in the nail area where I was gossiping about others. Virtually no sample perfume so hard to know what any given one smells like. Went to check out and there were 4 people behind the counter, one helping a customer, the other 3 were talking/ not looking. The clerk finished and started to help me. She asked for my phone number and I said no thanks. Then she asks if I know anyone else's phone so they can get the points. I said no once so why again? I did ask her if she was the only one working the counter and she said smirked and said no. She hands me my receipt and said. "Here you go." That's not "thank you." Not going back. read more

Not only is this a super beauty store with an enormous selection of high quality products, the staff is knowledgeable and friendly. I was hoping to find a great hairdresser and asked the clerk who she recommended. Korinne! Lovely gal who did exactly what I asked her to. The haircut is perfect. Just perfect. She was careful and didn't get distracted as some do, even though she was the most senior hairdresser and was interrupted for advice from other stylists. She apologized, never missed a beat and I walked out feeling beautiful. read more

I got my hair done by Veronica. I showed her the first picture and the second one is what I got. I wanted black roots then like a red bayalage. Instead I got all red. I would not go back to get my hair done. When I asked Veronica to add the black she told me "oh that's going to cost more. I wouldn't recommend that." read more

Ulta Beauty - The picture I showed Veronica - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

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I went into ulta looking for my usual things with one of my friends and like usual the store was moved around in order to prep for the holidays, so lost little me asked Michael for help. He had great energy and not only helped my friend and I get what we needed, but he gave us great make up tips and helped us both branch out (in a completely not pushy way) on products that were equally amazing. We both left feeling more beautiful than when we waked in. Michael was a whole energy that I love when I go into a make up store. Thank you! read more

Asked help to match a powder foundation and the most antipathetic girls in the whole store who were all crowded gave me the worst looks and were teasing each other about who should help me right in my face. Girl swatched my cheeks harshly with an ugly ass powder color even though i told her i was neutral tone. Ugly ass attitudes. read more

Diana and Jan were so helpful and friendly. Very professional, highly recommend this location!

My salon visit was just perfect! I went in on a week day to get my hair done and the stylist was very comforting and honest! She explained all the possibilities and outcomes, even gave me a list of all the options I had and of course her professional opinion. The first session was great! Veronicas work was so fantastic and exactly what I realistically pictured, as well as what I was lead to believe it would be. Not to mention she also gave me a lot of genuine and helpful tip and tricks I could do to keep my hair healthy and vibrant. I will definitely be returning to Veronica for my next session! UPDATE: My second session was great! She really took the time to figure out what would look and feel best for me! My hair is almost where I want it, and I'm so excited to go back! read more

Ulta Beauty - Blonde Highlights - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

As it turns out the product didn't work well for me and had to return it. :( Very nice customer service, friendly and took her time with me. Unfortunately they didn't have the color I needed. Ordering was a breeze and it will be shipped to the house free. :) read more

Alex from the salon is so so talented. I've been with her for a few haircuts and sessions and she nails it every time and does exactly what I want. She's great!!! read more

Ulta Beauty - My "after" that is perfect! Love how she did my cut and style. - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

Veronica was able to fit me in on the same day that I requested an appointment for my hair . I was in a pinch and grateful she was able to get my hair done quickly and it looked great for the party. I highly recommend her. read more

I went in for what was supposed to be a 10 minute appointment, but it ended up lasting over an hour. I love ulta for the products they carry--especially since they have both drugstore and high end options--as well as for the membership offers they have in addition to their frequent sales. I'm a platinum member and ulta credit card holder. I spend my money here frequently; in fact, I probably spend too much of my money here. And this most recent experience has me reevaluating whether I should make sephora my primary make up store, instead of ulta. Even before today's experience I have always found the customer service experience at ulta lacking. Today was no different. I had an appointment at 2:15 for a 10 minute face fit facial. I had never been to the salon at ulta before and I only made this appointment because I had a coupon. I checked in at the salon desk and was greeted quickly, told that my facialist would be ready soon, and was provided with a bottle of water. So far so good. But when 5 minutes go by, I am getting impatient. I return to the desk and am told that she might still be with her previous client; there's no confirmation though and no employee seems concerned enough to double check; There's also no apology. 10 minutes later, she finally finishes with that client at 2:30 and my face fit treatment starts at 2:35-20 minutes late. The face fit treatment itself was truly wonderful and She gave me many helpful pointers and insiders. I would rate that experience highly; however, it's the ancillary issues that are really aggravating. I not only had to wait longer for my appointment than it lasted, but then I also had to wait more just to check out. My facialist gave me my bill and told me that I needed to pay at the front. So that's what I did. Well 20 minutes later and I was still not checked out. I don't know what the deal is but every time I go to ulta the line is horrendously long because they only have one cashier, who is operating at a slow pace. This in addition to the coupon I had really got everybody mixed up and confused--because no one knew how to redeem the coupon--and it took forever to finally pay. It was ridiculous. It shouldn't be this complicated to use a coupon for your store. I was also told that I was supposed to pay at the salon desk; what the heck?! I don't work here--I'm just trying to be a patron but they made it really hard. Again I love ulta, but I don't expect anything beyond what I see on the shelves because the customer service is seriously lacking. read more

Asked if they had a specific cologne and was told they don't carry it. I walked over to the shelf picked it up and showed the employee the placement. Strange their staff don't know what they carry or where they are held in the store. Embarrassing to be shown by a customer what you carry, Sephora has more informative and knowledgable staff. read more

Curbside pickup: Called Ulta to get info on how to do the curbside pickup, I was given simple and easy to understand instructions on how to go online and place the order for a specific location, so I placed an order. After driving 45 min, I get to the location and call in my order for pickup, but the manager Mary says the order won't be ready until the next day. I received no email regarding a time it would be ready, but just the confirmation number and location hours. Manager Mary didn't give us any compensation or sincere help but instead just exclaims, "that's the way the system is". Bottom line, ALL EMPLOYEES SHOULD TELL CUSTOMERS THIS because people are driving for items that cannot be given to them. Location: 4368 N. Oracle Road read more

Went to this location with my bonus mom to find a shade of L'Oréal eyeshadow she was running out of. She had previously learned the color was discontinued, so wanted a similar color to replace it. A young woman asked if we needed help. My mom explained what she was looking for and we followed her to the L'Oréal area. She looked through the eyeshadows and eventually found two similar colors, one was considerably darker and the other had more red in it. Nevertheless my mom found one of them acceptable when applied to her arm, so settled on the color. The young employee searched through the bin for some time and did not find the color in stock. She said perhaps it could be shipped to home, then spoke briefly to a co-worker. When she returned she said there is a new way the ship to door (or whatever the method is called) is handled and that we'd need to go through the line and the person at the register would determine if the eyeshadow is available to ship. Immediately I wondered, why must we go through a line potentially to be told this eyeshadow is unavailable?! Shouldn't one of the numerous workers here helping no one be able to tell us if this is available without standing in line?? Who makes you wait in a line for the opportunity to learn if you can get a product by mail? Possibly the dumbest thing I've ever heard but my mom wasn't bothered by it and we got in line. Thankfully it wasn't long but once we got to the cashier she also had to confer with a co-worker or two for several minutes to determine the eyeshadow we wanted to buy was not available. Soooo, why on earth is there a product on the shelf that is not available in store or by mail? I suggested they should remove it from the shelf if it isn't available. A co-worker pushed back that it should remain there as it could become available later. So now we've waited in line for nothing and, mind you, not one of the four or five employees involved ever thought to show my mom a similar color in another brand. Not one!!! Instead they let us walk out without making a sale! Incredulous. read more

First time this has ever happened to me. I purchased some items online as I usually do, they gave me open/used half filled items. Usually I go to the Broadway location and never had an issue before. They make sure they show you the items so you get exactly what you purchased. This time I had to order and pick up at 4368 N Oracle store. Whoever gave me the order didn't open up the bag to show the items, I thought it was very odd. I got inside my car and started checking myself to make sure I got everything. As I was checking I noticed the deodorant I purchased seem to have product around the lid and on the outside of the container, I opened it and it appeared to have been used, there was product all over it was pretty gross. I went back inside and exchanged it for another one. I went home and I was putting everything away when I noticed that the hair mask and a face moisturizer looked like it had been opened before and It even had dried up product around the lid and on the container, not to mention it didn't even have the plastic layer that keeps the product inside the container and it was almost half way filled. It clearly looked like it was used before. I would understand if it was 1 item mistakes happen, but 3 items? They clearly gave me stuff that had been returned or something, and didn't seem like an accident. Unacceptable, gross, disgusting and unsanitary. I called the store and they placed me on hold for about 8mins. I hung up and called again, and they answered. The woman apologized and said "I'm sorry that this keeps happening to you". I'm assuming it was the woman that exchanged the open/used deodorant. It is unfortunate because usually people do online orders due to not having enough time to go in and purchase a big order. I live about 30 minutes away from that store, I purchased my items from that specific store because they had all the things that I wanted to get. Thankfully I went to the store I always order from (Broadway) and they were able to exchange both the hair mask and face moisturizer. read more

Jennie and Jan are amazing. I had a really stressful return situation with another store and they were both so patient and kind to me. They were able to make it work and I am extremely grateful for their patience and kindness. Will only be shopping at this location from now on. read more

Very helpful and kind service provided by Mateo. He made no judgements just relayed positive energy and exceptional customer service! Kudos

Went to the brow bar for a wax and was burnt! I called and they said i "signed a waiver" which I NEVER did. They also said it was something in my skin other caused it. I don't do anything to my skin besides wash it? Only reason they deserve a star is because the shape is beautiful! So disappointing otherwise. The photos are only the morning after. So i'm assuming they're gonna get worse. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

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I've been getting my roots done regularly by Veronica for 2+ years now. She is excellent with matching the color and i love the 10minute express root touch ups. My hair has never been one of my best assets and she has helped me with her tips and product recommendations. Oh, and I like to start my days early and she is available at 8am on Saturday's, which is a huge plus for me! I highly recommend Veronica / the Salon at Ulta!! read more

Always a pleasure to shop here. Customer service is excellent always someone to answer a question or help you find what your looking for. Been going to Ulta for years and plan to continue. read more

I came here after a disappointing Sephora visit for a foundation in my shade and I wanted it to be matte and match my neck was the main focus. Anyway I came in on a Saturday in April and walked around the aisles and found myself in the It Cosmetics aisle asking my fiancé if the foundations I picked were good and she walked over to a woman who introduced herself, Stephanie. I told her what I wanted and she mentioned the colors she recommended and then she lead me to Dermablend and matched me perfectly. THIS HAS BEEN MY HOLY GRAIL!! ALSO STEPHANIE WAS so nice and talked to me through the whole process and gave me tips and other products. She has been the main reason I continue to keep going to Ulta. Most of these beauty stores I hardly get great service but this was the best so far! read more

I visited this location on 5/16 and was shopping for 30 minutes. There were several employees as well as a manager who didn't greet or even acknowledge me. I would've liked help to find out if they had a certain product available but it seems like all of the employees were occupied doing absolutely nothing. This isn't the first time this has happened to me at this location. I hate to say it but the men that work at this store are the worst! Definitely visit another location :( read more

Had a great experience with the staff at this store today. It was Sunday, close to closing and everyone was in happy mood- maybe because closing time was near- ha. I had some questions about products and needed advice and felt like I received some honest feedback. Staff even volunteered information on how to earn more ulta points. Also noticed a huge clearance section I've never noticed at an Ulta before- maybe have just never been there at the right time. Wish I would've had more time today to check out the deals. Overall good experience- I go in primarily for the IT line. I'll go to this location again. read more

This is by far the worst ulta I've gone to. The only greeter is the cashier,which is the only cashier. There is a line of 8 girls easy and growing. No one cared to help and when I did get help I was told to go to sephora for what I need and or they tried upwelling something to me that had nothing to do with what I was needing / looking for. Also just tempted to check out the tarte samples and I came across everything being slime like and clumpy. They also don't have their trial size area stocked at all. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

I moved here from Virginia 3 years ago this week. After bad experiences with hair cut and color at Regis in the Tucson Mall and Halo at the Safeway shopping center at First and Tangerine, I gave up. I settled for basic haircuts at Sport Clips (they do a decent job with women's hair) and Great Clips. As a gray haired, haven't colored my hair in 3 years person, I was fighting a losing battle against chlorine in the swimming pool, whatever chemicals are coming from the shower head, and harsh desert sunlight. In other words, my hair looked and felt awful. Brassy, dull, limp, lifeless. Veronica Alegria turned that around for me today. She stripped all of that nastiness out of my locks, gave me the haircut I needed to frame my face, and now I am happy when I see my beautiful hair in the mirror again. Thank you, Veronica! I am looking forward to seeing you again! read more

Disappointed that the website says they're open until 9pm but when I arrived about 7:30, they were closed. Especially disappointed because I had a curbside order so was hoping it would be a quick trip but instead will have to come back tomorrow. Please update your hours on maps. I also saw three other people go up to the door as well. read more

I picked up some Ahava hand lotion here that I saw on their website to save $ on shipping. They have the same special as online. The store looked clean and it looks like they have a great selection of products. Friendly staff. read more