They have a great selection of really high end products. The sales people are helpful yet don't try to push you to buy overpriced items you don't need. The store is tidy and organized but definitely caters to a really high end patrons. read more

Helpful and has great big names. Love their sales. I wish they had Pat McGrath, but they have stuff Sephora and Ulta do not.

Great experience loved the location ! I will definitely be back to see what else they add to the store.

While shopping at La Encantada I walked into Blue Mercury with an agenda...to buy a few products and look for a new foundation. This was my first time in the store and the salesperson I met was welcoming, friendly and helpful. However, when it was discovered that the foundation I wanted to purchase was out of stock and I said I would wait and get it at a later time my pleasant experience went sour...as I was paying for my other products (@$200 worth) an older lady (assuming the manager) came out of nowhere and swooped in and tried to pursued me to purchase a foundation they had in stock. Now in all fairness, I did like that foundation too but liked the other one better and made the decision to wait for the "out of stock" one to be restocked. Bottom line, I don't like pushy sales people and I don't solicit businesses where I experience this. I will not be returning to Blue Mercury any time soon. Instead of being appreciative that I was purchasing @$200 worth of products it was made clear to me that they wanted a bigger sale and tried to pursued me to purchase something I really didn't want to purchase. My suggestion to Blue Mercury is appreciate and show respect to EVERY client that enters through your doors without the pressure to buy (or buy more in my case!) and they will probably be more willing to return time and time again if they feel they are welcome without the pressure to purchase. read more

I have been shopping here for the past two years and never leave disappointed. Maria and her crew are always kind, professional, and so much fun. Everyone working the floor is knowledgable about not only the products, but also which ones will work best for my skin type, my coloring, etc. One more note: I don't understand why someone would give a bad review for carrying expensive product. Yes, some things are expensive, but the brand sets the price for its product, not the store. read more

I stopped in here yesterday looking to restock on some higher end skin care items that I can't get at Sephora (I usually prefer Blue Mercury for skincare). I found the two Skinceutical items that I was specifically looking for but when I went to check out the manager informed me that if I spent $200 on Skinceuticals I would get a free CE Ferulic sample (and it is big!!! so well worth adding another $50!!). I went back to look at the products and another employee was super helpful helping me pick two more items AND gave me about 5 samples of other Skinceutical products that I have not yet tried! One of them was the Photo Corrective Green gel mask which was super soothing on my really dry and irritated neck and chest skin...I plan to go back in the next week or two to buy the full size. On top of all this when I was about to walk out the manager asked the girl that was helping me if she applied the additional discount since I spent a certain amount of money. She had forgotten to do this so the manager fixed this. Since I got more money back than I was expected I asked if I could get a couple more things! There was a Nars eye shadow that I loooooved but they could not find it in stock or online to order. Apparently it was discontinued. The manager then said I could just keep the display one for free!!!! It had barely been used and obviously I would need to clean it off with alcohol but I was so impressed with her generosity and the lengths she went to ensure I left a happy customer. She also showed me a new foundation brush that was beautiful. I explained that Sephora currently had that same brush for 20% off and she happily price matched for me. All in all I was blown away by the customer service this store (and especially the manager) provided. I am only visiting the area for a couple months but I will definitely be back to stock up before I leave. We also do not have Blue Mercury where I live so when I need a restock on some of these items I will probably call to place my order. The store is pricy but I will always pay more for high end skincare and when I feel like the employees truly care and go out of their way to show me new products and samples and let me know what the best deals are! read more

Patricia E. I shop Blue Mercury because they carry Skin Ceuticals. This is proven skin care product that has made a difference. have no problem with the staff, Knowledgeable, friendly and accommodating. My problem is the rewards program. I am easily at the $1000. dollar level....yet due to the lack of computer skills by the staff, not once in 3 years have I received : 1. $5.00 for every $100. Ive spent..(I should have more than $200. in rewards!! 2. No quarterly Beauty Cards for free product 3. No personalized beauty treatment in my birthday month Recently I ordered over $400.00 in product to be mailed to me... couldn't figure out to send an email validating my purchase! As I am receiving NO rewards from the rewards program, I will now order Skin Ceuticals direct from the company. Sorry gals, there will no longer be a bonus commission. read more

Headed out to the gorgeous la Encantada Mall yesterday; popped in here for the first time and was greeted by 2 wonderful ladies, and I regret I didn't get a name for either but they were beyond accommodating. I wanted a new scent and we tried so many, I ended up buying 3 as roller balls/travel size but will be back to get a larger in the one I have settled on. I have never had such great service anywhere, so much patience, and guidance, and every time I write a review in 2020 I have to add that if I had to wear a mask while working, I would have zero patience for anything so to encounter 2 such wonderful souls as this was a wonderful experience. What a lovely place, I will be back for myself as well as to shop for gifts because of the staff. Thank you. read more

I love this store! The girls are all very helpful and know a lot about the different lines they carry. I prefer buying my Nars and Laura Mercier here over Nordstrom because it's much less crowded. They carry a number of different high end skin care lines, Tocca fragrances and amazing candles as well. I've gotten fantastic service every time I visit. Their skin therapist Regina is amazing also! It's funny that some people would complain about the prices in a high end boutique located in La Encantada. Maybe they don't realize that kind of comes with the territory... however, the brands usually set the prices anyway, and my Nars blush is the same price there as it is anywhere else. If you want cheap, Bath and Body Works can be found at the Tucson Mall. read more

I'm just a couple of years shy of the big 3-0 so investing in those any-aging serums, lotions and potions has been looming over me for quite some time now. I spontaneously walked into Blue Mercury after a meeting the other day and left happy as a clam. I spent about 40 minutes with Hillie, one of their estheticians. INTERESTING FACT: Blue Mercury only hires estheticians to work the floor, so you're guaranteed to talk to an expert in the field. Anyway, Hillie blew me away. She thoughtfully answered all of my questions and she didn't try to up-sell me, which is huge. Knowing your product is the name of the game, and Hillie new all of them! They carry several skincare lines, and thats a lot to remember and most importantly knowing how to match the right product for your customer. I could've easily walked out of there with an entire collection of stuff, but Hillie didn't let me. Interesting right? She instructed me to follow her basic program for a few weeks and get into a regular rhythm instead of buying a whole bunch of stuff I may not use or really like. I was also given samples to test out at home. Personalized customer service is rare these days, luckily it can be found at Blue Mercury. In addition to skincare products, Blue Mercury also carries makeup, spa products, body lotions, candles, and essential oils. There's too much great stuff in this little store! They also offer facials. Can't wait to go back for part two of my skincare lessons and of course to get a facial. read more

Bluemercury - Excellent product lines and fabulous service! - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

So my wife thinks this place is the best but I just can't agree. The cosmetics are Extremely expensive that only the affluent can afford to shop here. It kills me to drop hundreds for lotion, soaps, shampoos or makeup. I'm not talking about the total cost for everything....rather price per item. You could easily spend $1000 for liquids here in one single trip read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

My friend and I stopped by last week in search of new make up. We were greeted by Mindy and after telling her my needs, she had me in the chair and working on me within a couple of minutes. She was great, super helpful and not pushy at all. They also have a salon in the back for skin services so I inquired about an eyebrow wax. Regina was able to accommodate me right away, while Mindy helped my friend with her make up. Regina was very thorough and did a great job! They carry great brands like Laura Mercier, Bobbi Brown, Skinceuticals just to name a few. They were out of the foundation color that my friend needed so Mindy gave her some samples to tide her over until a new shipment arrives. read more

Went shopping here for their special sales event. Maria helped me find some lovely new eye shadow, nice mascara and a new lip stain. She was very patient while I looked at everything. So many choices. When I got home I realized the tinted sunscreen I had purchased was a shade too dark for me. Exchanged it a couple of days later for the lighter shade with no problems at all. Nice to have a place to shop for a variety of great brands all in one place here in Tucson. I do sometimes feel like I didn't put on enough makeup before shopping here though lol. But have never felt like the service suffered because of it. read more

The staff at Bluemercury is kind, knowledgeable and a joy to be around. Maria truly went above and beyond for my family and me in addressing our skincare needs and helping me figure out an issue with my birthday gift card. 5 Stars! read more

I went to have an eyebrow waxing with Lindsay and I can say it was an amazing experience. Totally professional and comfortable. She did a great job and my eyebrows look simply fabulous/ read more

Nars, Bobbi Brown, Kiehl's...these brands are skin & makeup mana. All are available online, though, with much less hassle. The service here makes the snotty Rodeo Drive crew who dissed Julia Roberts look like Mother Teresa types. The products I wanted were out of stock, and the snotty salesperson not only offered no information about when they would be available, but also did not offer alternatives. Her facebook status seemed more important. Get over yourselves and hire staff who care. We do notice, and are shopping elsewhere. read more

Love this store and all the brand variety! Maria is so knowledgeable and honest. If you're looking for all the hottest beauty products in one location, this is it read more

I come here about every six weeks or so because they are the only place in town that stocks a particular hair product line that I use every day. Every time I come in I spend $80-$100, and every time I come in I am treated like I'm trying to stuff my pockets and run out of the store. To be fair, the ladies working the register are usually very nice, but the floor walkers always give me the once over before asking if they can put the products I'm holding behind the counter while I keep looking. I've worked retail, so I get that you're there to prevent shrink. But for Pete's sake, it's not hard to be a little less transparent about it. I know writing a yelp review about this is silly, but it's gotten to the point where I have to steel myself before going in there and make the trip as quick as possible so I can minimize how angry the interaction inevitably makes me. I may not walk in wearing Louis Vuitton, but good grief, let me shop in peace. read more

I have become friends with the ladies who work here...Darla, Mary and Nona! They are so helpful, non-salesy, professional women who make the shopping experience stellar! I stop by just to say hi! They are very knowledgable and offer touch ups and new application tricks! It is a lady's instant feel-good spot. The products they carry are the best. If you haven't tried Trish Mcavoy's Sexy 9 fragrance...get ready to experience some yumminess! I haven't tried their spa services yet, but I hope to soon! read more

I have been coming here since this store opened. All places including this one do have ups and down in regards to customer service. Overall they have amazing customer service. Where I come from when the employees "follow" you around it is to help should you have any questions. Perhaps if the other reviewer would have allowed them to help she would have gotten an appropriate cleanser. I would recommend everyone check this store out they have never steered me wrong and my skin is beautiful. read more

They have the worst customer service. I felt like I was being followed around the whole time. This fake girl with to much work done to her face was the worst. Dont waste your time there. I bought some face wash there and it was awful. I would take it back but I dont want to have to go in there again. read more

I was feeling a little down today so a nice walk through La Encantada is always a remedy for an easy perk up. Beautiful day, lots of folks walking with all sorts of dogs. They always welcome when you stop to ask about their dog. Starting to feel much better. Walked into all the clothing stores. Nothing that I needed, continued upstairs and stopped into Blue Mercury. I have been here a few times in the past. Todays experience was a huge 5 star experience. I was not looking to get any more make up. One of the lovely ladies came up and asked if I was looking for anything in particular. I really wasn't. Just a fun way to just browse at the amazing selection of products. She asked if she could do a little eye make up" thingy". I had the time and felt a little niceness on someone's part would make me feel even better. Suddenly two ladies tended to me. By the time I left the store, I made two best friends forever. I have never met 2 ladies so kind and fun to be around than Randee and Angie. They fussed over me like I was a queen. They didn't even expect me to buy anything. It was just like us girls knew each other from another lifetime. The products they have are the best you can get anywhere. All boutiquey brands, I certainly will come here for my next excursion to the mall. When I got home my hubby even noticed that I looked a bit different. You know men, you can walk naked in front of them and they don't notice. Only kidding. They even have a skin therapist there as well. Also, I believe they might do waxing. All in all, it is so worth stopping in here for a real treat!!!!! Thanks Randee and Angie for the nice lift you gave me. read more

Prepared to be sold to..... they will put everything on your face to pressure you to buy even if u don't want or need it! Fake pushy people here! Ill stick to Nordsrom read more

This place has it all! A virtual candy store for those looking for any skin care product known to man. Super helpful staff. The gal for Trish MCEvoy is an expert at makeovers and if you are looking for hair, skin or body products- Alex with Moroccan Oil is your guy. Will be back for sure! read more

Mary is the best! This place sells great products, oribe sells itself, and the upscale makeup brands are hard to find in Tucson but they've got it all, and Mary doesn't try to upsell any of it, she strives to makes friends, not just clients. read more