I came in and to start off the store was a mess. It was 4:00 in the afternoon and there was nothing on the shelves, and boxes everywhere. When I asked an associate for help she was extremely rude, and told me if it was not on the shelves I could cone back Wednesday morning to get it. Thankfully another associate finally grabbed the color I wanted out of one of the boxes laying on the floor. When we rang out the first associate who's name I believe was Crystal was unable to assist with the coupon we had, so we were unable to use it, and we had to find another one in our email. She took a long time to ring us up, and none of the sale prices rang up. After asking her about it, she again was very rude but finally adjusted the prices to what the ad and the signs reflected. Upon getting home, we realized she had not put one of our boxes of color in the bag. We attempted to color my hair with the color that we had but it was not enough. With my hair half done, and my two children, we had to waste gas, and time to drive back to the store to get the color. When we got there the same employee was again rude, and told us that she had given us all of our color. Unfortunately my friend and I both made purchases the first time we were there, and she said that because we did not bring both receipts we could not prove that we had paid for seven boxes of color, and said that she probably did not ring us up for the seventh box and that is why it was not in the bag. When we asked her why she didn't ring us up for all the color we had brought to purchase, she curtly replied, "because I didn't." So needless to say we repurchased the color, and again she was rude throughout the whole transaction, did not apologize for the confusion, and did not say a word as she placed the bag on the counter and began to walk away. My friend asked me if I got the receipt, and the employee said over her shoulder in a rude and quick tone, "it's in the bag." I felt that the employees behavior was very unprofessional, and a bit unethical. I will definitely not be going back to this location, and will strongly reconsider bringing my business to Sally's again. After my experience tonight this organization has caused me much inconvenience and has shown me that they do not value their customers, and I will not recommend anyone take their business to them.
I sincerely hope that Sally's will reconsider the way in which they do business, and improve upon their customer service. read more